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Telephone Operators Mock Interview

To help you prepare for your Telephone Operators interview, here are 24 interview questions and answer examples.

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Question 1 of 24

How would your current or former employer describe you?

Always review the job posting before an interview to familiarize yourself with the personality traits the employer is seeking. Answer this question by mentioning some of the familiarity traits listed by providing an example in a professional setting.



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24 Telephone Operators Interview Questions & Answers

Below is a list of our Telephone Operators interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. How would your current or former employer describe you?

  • 2. Tell me about your organizational skills.

  • 3. Have you ever had to do quotes or calculations on the fly, during a call?

  • 4. What is the largest switchboard you have ever had to operate, i.e., how many lines?

  • 5. As a Telephone Operator, how do you or would you handle calls involving individuals who are difficult to understand due to language barriers?

  • 6. Have you ever handled an emergency call? If so, tell me about it.

  • 7. What does good customer service mean to you?

  • 8. Being a Telephone Operator requires excellent customer service skills. Do you consider yourself friendly and helpful?

  • 9. What are your long term goals?

  • 10. Are you willing to work overtime, evenings, weekends or holidays if required?

  • 11. Have you ever quit a job with no notice? If so, tell me about the situation.

  • 12. Tell me about your post-secondary education.

  • 13. How would you rate your memorization skills?

  • 14. What are your strongest computer related skills?

  • 15. Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?

  • 16. What is your greatest weakness, and what are you doing to improve in that area?

  • 17. What is your greatest strength, and how will it help you as a Telephone Operator?

  • 18. Tell me about your experience as a Telephone Operator.

  • 19. Name a time when your ethics were tested on the job.

  • 20. As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.

  • 21. What do you know about our company?

  • 22. Why should we hire you?

  • 23. Why do you wish to work as a Telephone Operator?

  • 24. How would you rate your communication skills?