Telephone Operators Interview Questions and Answers
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Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?
User Submitted Interview Answers
I get my best work done in high stress situations because I know that there is an immediate need. I pay more attention to detail since my full focus is on the task at hand.
Remaining calm is the first step when handling an angry or difficult customer. Listen to the customer. When people are angry, they often just want someone to listen to their complaint. Try not to interrupt the customer. Apologize to the customer sincerely. Whether or not you find the customer's complaint valid, you must politely and sincerely apologize for the trouble she experienced. Take responsibility for what went wrong and assure the customer that you will work to find a resolution that will satisfy her.
I take a deep breath and try to break down the components and priortize the issues.
Take a deep breathe and go on with siuation.
I immediately evaluate the situation and prioritize what needs to be done to resolve the matters at hand.
With calmness and getting the job done the best that I can.
Usually I think positivily and let myself to calm down and take a big breath.
I will do the work as per its priorities.
When it comes to stressful situation, I handle them with calm and understanding way making sure that I am focused to do the task and never be frustrated at all times.
I keep calm and face on all challanges that comes.
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