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Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?

Answer examples and advice for how to answer this interview question for a Telephone Operators interview

How to Answer

Tell the interviewer about your stress management skills and ability to work under pressure.

Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?
Answer example

"I thrive under pressure and always remain calm in stressful situations. This is an opportunity to perform to the best of my abilities."

View user-submitted Answers

Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?
1.
I get my best work done in high stress situations because I know that there is an immediate need. I pay more attention to detail since my full focus is on the task at hand.
2.
Remaining calm is the first step when handling an angry or difficult customer. Listen to the customer. When people are angry, they often just want someone to listen to their complaint. Try not to interrupt the customer. Apologize to the customer sincerely. Whether or not you find the customer's complaint valid, you must politely and sincerely apologize for the trouble she experienced. Take responsibility for what went wrong and assure the customer that you will work to find a resolution that will satisfy her.
3.
I take a deep breath and try to break down the components and priortize the issues.
4.
Take a deep breathe and go on with siuation.
5.
I immediately evaluate the situation and prioritize what needs to be done to resolve the matters at hand.
6.
With calmness and getting the job done the best that I can.
7.
Usually I think positivily and let myself to calm down and take a big breath.
8.
I will do the work as per its priorities.
9.
When it comes to stressful situation, I handle them with calm and understanding way making sure that I am focused to do the task and never be frustrated at all times.
10.
I keep calm and face on all challanges that comes.
11.
When dealing with a stressful situation I try to react to the situation at hand that way the situation is handled and doesn't become stressful.
12.
I take call situations in positive and challenge able way.
13.
I offer assistance as much as I am allowed by staying within company protocol. If it gets out of hand I politely tell them that I have to hang up.
14.
Listening, waiting for customer to calm down, asking questions and offering assistance.
15.
I remain as calm as possible and deal with it to be the best of my ability.
16.
Being composed and handle with sober mind.
17.
In stressful situations, you always have to remember to breath and try not to panic and handle with caution so as not to get it wrong.
18.
I WOULD HANDLE HIGH PRESSURE SITUATIONS . Beacusei am person with strong determination. I dont leave the things ive done until it finished for the soonest possible of time.
19.
Taking a breather, and not taking it to personal, having studied psychology, theres many ways to handle stress.
20.
I deal with them to the best of my ability and remain as calm as possible, I stay professional and polite at all times.
21.
I am very accurate under pressure, I have the ability to remain peaceful in crisis situations. I am trained to remain calm and to thoroughly analyse and assess the situation.
22.
I focus on the task at hand and then move onto the next task on the pre-prepared and prioritised to do list; customers first the to do list.
23.
I remain calm and try not to be distracted by the pressure or tensed air around me.
24.
I handle them by using a calm voice never raising my voice and hearing their side of the problem.
25.
Calm and collective not showing the person on the receiving end that I am stress ed.
26.
I am well versed in handling stressful situations like multiline Telephone exchange system .
27.
I don't speak. Instead I think about what's happening and what I need to do to improve the situation. I then play out my strategies in my head to see how it will turn out.
28.
In high stress situations, I like to take a breath and think about the situation logically. I analyze the situation to prioritize my tasks with a calm demeanor.
29.
I stay calm at all times ensuring the problem isn't left unsolved.
30.
Do not like to react. Stress is only a temprorary situation which will phase out.
31.
I can handle stressful situations by making plans for example biginning work by priority.
32.
As calm and confidently as I can.
33.
I try not to take it personal, maintain my cool and always seek to try and solve issues.
34.
I take a deep breath clear my head and attempt to calmly assess the situation and solve the issue.
35.
Very well as to it takes alot to get me stressed.
36.
I deal with stress in the workplace by seeking out confirmation and approval that past suitations were handled well.

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