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Top 25 Technical Support Specialist Interview Questions
List of Technical Support Specialist Interview Questions
  1. Do you ever become upset or angry on the job?
  2. What did you like and dislike about your previous job?
  3. Are you able to cope with stressful situations?
  4. Have you ever had difficulty with a supervisor?
  5. Are you happy with your career as a technical support specialist?
  6. What are your short term career goals as a Tech Support Specialist?
  7. What are your long term career goals as a Tech Support Specialist?
  8. If you had a specialty as a Tech Support Specialist what would it be?
  9. How confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
  10. Tell me about your post-secondary education. What was your best course? Which coursework did you struggle with the most?
  11. What has been your favorite role in your career so far?
  12. What type of work environment are you the most productive in?
  13. As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?
  14. Would you consider yourself a patient person?
  15. What metrics do you measure your success as a Technical Support Specialist?
  16. What are the tools you use daily and which ones do you like/dislike?
  17. If we were to make an offer, when would you be able to start?
  18. Why should we hire you?
  19. Where do you see yourself in five years?
  20. What do you do when your time schedule or project plan is upset by unforeseen circumstances?
  21. What do you feel is an acceptable work attendance record?
  22. What excites you the most about a career as a technical support specialist?
  23. As a Technical Support Specialist, what do you believe is your best asset?
  24. What makes you passionate about being a Technical Support Specialist?
  25. What do you know about our company?
  26. Why are you the best candidate for us?
  27. What is your communication style?
  28. How do you handle upset customers?
  29. How would you define your method of troubleshooting?
  30. Name a time where you provided excellent customer service.
  31. Tell me about your prior experience as a Technical Support Specialist
  32. Do you use our product? If yes, how? What do you think of it?
Authors:
Contributing Author
Ryan Brown
Mockquestions.com
 
Technical Support Specialist Information
December 23rd, 2014

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.
http://bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm
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