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Top 30 Technical Support Specialist Interview Questions
Question 1 of 32
Do you ever become upset or angry on the job?
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List of Technical Support Specialist Interview Questions
  1. Do you ever become upset or angry on the job?
  2. What did you like and dislike about your previous job?
  3. Are you able to cope with stressful situations?
  4. Have you ever had difficulty with a supervisor?
  5. Are you happy with your career as a technical support specialist?
  6. What are your short term career goals as a Tech Support Specialist?
  7. What are your long term career goals as a Tech Support Specialist?
  8. If you had a specialty as a Tech Support Specialist what would it be?
  9. How confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
  10. Tell me about your post-secondary education. What was your best course? Which coursework did you struggle with the most?
  11. What has been your favorite role in your career so far?
  12. What type of work environment are you the most productive in?
  13. As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?
  14. Would you consider yourself a patient person?
  15. What metrics do you measure your success as a Technical Support Specialist?
  16. What are the tools you use daily and which ones do you like/dislike?
  17. If we were to make an offer, when would you be able to start?
  18. Why should we hire you?
  19. Where do you see yourself in five years?
  20. What do you do when your time schedule or project plan is upset by unforeseen circumstances?
  21. What do you feel is an acceptable work attendance record?
  22. What excites you the most about a career as a technical support specialist?
  23. As a Technical Support Specialist, what do you believe is your best asset?
  24. What makes you passionate about being a Technical Support Specialist?
  25. What do you know about our company?
  26. Why are you the best candidate for us?
  27. What is your communication style?
  28. How do you handle upset customers?
  29. How would you define your method of troubleshooting?
  30. Name a time where you provided excellent customer service.
  31. Tell me about your prior experience as a Technical Support Specialist
  32. Do you use our product? If yes, how? What do you think of it?
Authors:
Contributing Author
Ryan Brown
Mockquestions.com
 
Technical Support Specialist Information
August 18th, 2017

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.
http://bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm
Technical Support Specialist User Submitted Interview Answers
Question 1 of 32
Do you ever become upset or angry on the job?
User Submitted Interview Answers
1.
I'll step back and reconsider what cost the filling. But I will look at more objective and less personal.
2.
I try to weigh the pros and cons and remain calm.
3.
By finding a quiet place to reexamine the situation which led to making me angry and determining the resolve.
4.
I try to keep calm and analyze the source of the emotion. Then I try to see things from a different perspective and usually changing the perspective helps to see things more objectively and less personal.
5.
Just close my eyes and get relax for some time.
Question 2 of 32
What did you like and dislike about your previous job?
User Submitted Interview Answers
1.
I like people and work place that make a great place to work with. Sometimes I dislike too much meeting, but the meeting always brings good idea and the problem solve solution ideas.
2.
Liked the fact that it operates on a regional level and intertwined with multiple agencies whether governmental, private or donor, this provided an avenue to interact with persons in many sectors. However, what I dislike about the job is that there is little or no room for growth of lateral movement within the organization. When one comes in at a post in the org. You can be stuck there for years though you should enthusiasm or initiative to want to grow.
3.
Work profile and supportive team and dislike is when i'd unsucceed my work.
4.
Hardworking and they didn't give salaries.
5.
I liked that my previous job exposes me to various elements of telecommunications. What I disliked was dealing with departments that would do minimal collaboration.
Question 3 of 32
Are you able to cope with stressful situations?
User Submitted Interview Answers
1.
Yes. I tell myself to keep calm and to see things from a bigger perspective. On the other hand, I feel I work well under pressure because I like challenges and I tend to be the most focused in order to accomplished the goal.
2.
Most definitely. I actually thrive in stressful situations.
3.
I handle stressful situations very frequently, especially when I have to communicate with angry tenant or when I have to deliver evictions. I always take a calm and professional approach to these situations to achieve what I need to achieve.
4.
Yes, having served in the military for twenty plus years, I've dealt with my share of stressful situation and I grew with them.
5.
Absolutely I enjoy trying to solve any issue or problem.
Question 4 of 32
Have you ever had difficulty with a supervisor?
User Submitted Interview Answers
1.
I always got along well with my supervisors. I feel that it is important to have communication channels open and know the expectations. Every management has his or her unique style so it is important to know how to communicate and work towards forming a mutal level of respect.
2.
No, we work together very well. I take the order and working hard.
3.
Some time but its not conflict just misunderstanding.
4.
No I have never encountered any difficulty with a supervisor.
5.
I have had to raise concerns with the owner about maintenance problems, rent and utility payments which has been difficult but I did it in a professional manner.
Question 5 of 32
Are you happy with your career as a technical support specialist?
User Submitted Interview Answers
1.
Yes it brought opportunities to be helpful to people, learn new technology and make a difference especially when coming up with new process and procedures. I was proud of developing an employee survey for Help Desk support.
2.
Yes, I am happy as a technical support specialist. I get chance to feel successful and feel like I am valuable person.
3.
Yes of course, it is never the same, there's always new situations and people to help and that is what I love to do.
4.
YES, VERY happy. I find great pleasure in helping solve other's issues.
5.
Yes I love my job, I wish to just advance and learn more to do for our company.
Question 6 of 32
What are your short term career goals as a Tech Support Specialist?
User Submitted Interview Answers
1.
I would to work in the role that I am about to hired and once I learn all that I can learn. I would have had invested in my personal time in personal development and learn coding or some other IT skill that will qualify me to apply for another career path and experience and learn that part of the IT realm. I also will continue to get IT certificates and when I feel that I am ready, I will enroll in school and get my masters degree.
2.
My career goals are to one day become an IT director or a CTO of a company.
3.
As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?
4.
To eventually go into management and oversee major projects.
5.
I want to achieve great things in my career. I have a huge respect for the skills in IT and not limiting myself to a path. I want to see myself helping people achieve the benefits of IT, for businesses and for everyday life. I set myself a few paths, be a Technical Support Leader, Business Analyst, or a Project Manager. These roles relate to each other in certain way, which is to understand people and help people achieve their goals while I achieve in succeeding to support them to their achievements.
Question 7 of 32
What are your long term career goals as a Tech Support Specialist?
User Submitted Interview Answers
1.
Complete 3 certifications in the next 6 months to land me in a role with more responsibilities.
2.
My Long term career goal is to get to a point where I would be part of the decision making body., lead in introducing new innovations.
3.
Currently I am studying for my CCENT and eventually CCNA, and with that I hope to eventually head down into a role of Network Admin or System Admin. The other option I have been contemplating is a going towards IT security.
Question 8 of 32
If you had a specialty as a Tech Support Specialist what would it be?
User Submitted Interview Answers
1.
Security learning about how to stop hackers.
2.
Being pro active, helping out as much as I can, and quickly as possible. On top of that, anything I don't know, I enjoy being proactive in learning about it and enhancing my knowledge.
Question 9 of 32
How confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
User Submitted Interview Answers
1.
According to me I explains all the IT issues to others approximately 80%
2.
Very confident. Using the What, Where, When, Why and How will make explanation easy to understand.
3.
Very confident this is something I had done while working in a call center.
4.
Very confident, that's something that my work experiences has allowed me to develop tremendously. I've had to help people from a wide variety of backgrounds and now very comfortable in breaking down tough scenarios for them, so they are able to understand what is going on and so they don't feel overwhelmed by what is going on.
Question 10 of 32
Tell me about your post-secondary education. What was your best course? Which coursework did you struggle with the most?
User Submitted Interview Answers
1.
I struggle in signal and systems and my best subject was data networks.
2.
It was quite challenging and interesting at the same time as I was working full time, had to write papers, collaborate on group projects and submit assignments on or before assigned due dates. My best course was business law as to how various elements could either affect progress of a business positively or negatively.
3.
Courses in computer repair technical math.
4.
My best course is computer networking. And course work I struggled with was algorithms.
5.
The best course that I took was weight training. The worst was English.
Question 11 of 32
What has been your favorite role in your career so far?
User Submitted Interview Answers
1.
Tech Lead because it has helped my leadership skill.
2.
Being able to help others. It's rewarding knowing that I was able to help in some way or another, be it small or large.
Question 12 of 32
What type of work environment are you the most productive in?
User Submitted Interview Answers
1.
Sitting at a desk in front of a computer.
2.
I feel I'm comfortable in all types. Within a group, I know the importance of team work, communication, and trust. And as an individual or alone, I hold myself accountable to get things done quickly and accurately, not to let things drag on, or get behind.
Question 13 of 32
As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?
User Submitted Interview Answers
1.
Definitely as it happens in every field so I can work overtime in emergencies.
2.
Yes I am, I understand that servers run 24 / 7 and they can go down at any time and this is a critical part of the operation of the company.
3.
As tech person I include such situation into consideration, I have had times I have to work overnight so that we can meet deadline.
4.
Yes certainly. I know that making sure everything is up and properly running is extremely important, as it allows for business to continue, and also I know that sometimes things can only be replace, repaired or upgraded during off hours.
Question 14 of 32
Would you consider yourself a patient person?
Question 15 of 32
What metrics do you measure your success as a Technical Support Specialist?
Question 16 of 32
What are the tools you use daily and which ones do you like/dislike?
Question 17 of 32
If we were to make an offer, when would you be able to start?
Question 18 of 32
Why should we hire you?
User Submitted Interview Answers
1.
Because I need a better paying job.
2.
I am good problem solver and good team player will benefit the company in long term.
3.
SWhat do you do when your time schedule or project plan is upset by unforeseen circumstances?
4.
What I can bring to your company is 18 yrs of computer and it specialist knowledge.
5.
I have a positive attitude and am very excited to be involved in the use of technology in the classroom since it is our future.
Question 19 of 32
Where do you see yourself in five years?
User Submitted Interview Answers
1.
In five years I will have my masters degree and successfully served in several roles within the county and I would be working in supervisory roles or executives roles to better serve the people of the county.
2.
I see myself still working for this company as a systems administrator with role that entails training new employees.
3.
Still working in your company and moving up the ladder.
4.
Furthering my education to meet my goal of becoming a network administrator.
5.
In five year time I want to be at the top level management where I could take or influence decisions.
Question 20 of 32
What do you do when your time schedule or project plan is upset by unforeseen circumstances?
User Submitted Interview Answers
1.
As per situation I tried to do work hard but if it will not done then try next time.
2.
I would adapt and make adjustments accordingly to ensure that certain tasks are met and/or that the project plan is still completed within a timely manner.
3.
I adjust my approach, keeping my time schedule or project plan in mind and focus on resolving that unforeseen circumstances and resume with what I was doing to successful completion.
4.
I dont panic. I gather all information on what caused it and continue to keep pushing ahead.
5.
I look at my priorities and try to focus on any of the things that I am doing and the impact that it may have on anyone elses work. I can shift my priortites to allow the project to keep moving along.
Question 21 of 32
What do you feel is an acceptable work attendance record?
User Submitted Interview Answers
1.
I feel that an acceptable work attendance, is being absent only once or twice a quarter, unless extreme illness. As well as, being late only once or twice a quarter.
2.
Not missing any days unless is a family emergency. I have a five year son and during past winters he gets cold and fever that lead to have seizures and his mom and I have to rush him to the hospital. I has happen to me twice, when I have him under my care and it is the scariest feeling I have ever felt in my life.
3.
On time or early. Notify management if need time off.
4.
You have to be punctual and come in to work everyday on time.
5.
A few since unforseen things can happen.
Question 22 of 32
What excites you the most about a career as a technical support specialist?
User Submitted Interview Answers
1.
To be in contact of new users plus adding knowledge to up coming technology.
2.
The challenge of encountering new problems and successfully fix them, rendering the customer's a smile and a thank you of appreciation for allowing to provide them with the best customer service.
3.
What excites me the most, is being able to work with various types of technology. To be able to troubleshoot a various range of issues and working towards achieving a solution and resolving a technical problem.
4.
Solving peoples problems.
5.
I am having complete knowledge about it.
Question 23 of 32
As a Technical Support Specialist, what do you believe is your best asset?
User Submitted Interview Answers
1.
My positive attitude of serving people as I would like to be served. I have a lot a passion for life and I live it that way, work hard and play hard also.
2.
My best asset is my persistence to a resolution for a technical problem.
3.
Assets that are helpful in remote assistance.
4.
The ability to listen to customers effectively.
5.
Able to figure out problems and resolutions in a quick manner.
Question 24 of 32
What makes you passionate about being a Technical Support Specialist?
User Submitted Interview Answers
1.
I love computers and the many issues that they present and it gives me great satisfaction when a successfully come up with a solution for the customer and they are so grateful and satisfy to resume their duties to help the fine citizens of this county.
2.
I love this field and to explore this side.
3.
Resolving different, multiple and difficult issues in a timely fashioned manner.
4.
Helping others learn about there computer system and explaining to them what actually happened.
5.
What makes me passionate about being a technical support specialist is the thought of not just sitting in one place and also handling different technologies.
Question 25 of 32
What do you know about our company?
User Submitted Interview Answers
1.
I know that is state government branch that has many resources to help the county and there is many opportunities to grow and expand on the career and there is a lot upward mobility opportunities.
2.
It's mission statement "helping people live healthier lives". It's values integrity, performance, innovation, compassion and relationships. It's incredible growth and development with 240,000 employees in 30 countries and its line of business healthcare services and healthcare benefits.
3.
I know that it is one of the top school systems in the country.
4.
That it has great oppurnities, and great benefits,
5.
Going through the company profile I know the company to be resilient, efficient and effective in providing services to the customer. Also the company has recorded a good number of achievement in the area of tourism by introducing innovation in the industry.
Question 26 of 32
Why are you the best candidate for us?
User Submitted Interview Answers
1.
Because I am, that I am. I may not a whole of experience, but I am hungry to learn and serve customer's with nothing but the best customer service that they have ever experienced.
2.
Prior experience as an IT Specialist with the ability to work alone and in a team and also a person will to learn and and value to the organization.
3.
I can do multiple jobs outside of my specialty.
4.
I am the best candidate because I have the capacity to accept responsibility on behalf of the team especially when things go wrong I don't trade blames and also my experience speaks for me.
5.
I am self motivated, and so interested in technical support. I love a challenge and I love helping people. I want to make sure that the company has its clients in their best interest and I want more clients to be referred to us based on their customer service experience.
Question 27 of 32
What is your communication style?
User Submitted Interview Answers
1.
Although English is not my navy language, I can speak and write and very professional level. I may have an accent, but that is what makes special and unique.
2.
I usually tell the customer what the problem is and what caused it. Keep them updated till the issue is resolved.
3.
My communication skills are excellent. I can speak to virtually anyone on a professional level.
4.
My communication style is verbal with a smile.
5.
I like to listen, and I like to understand what I listen. I like to think before I speak, before I type, and before I send what I type.
Question 28 of 32
How do you handle upset customers?
User Submitted Interview Answers
1.
First of all I find the problem then try to make satisfy them.
2.
I listened more than I talked and sympathize with the customer and put me on their shoes and help them as soon as possible in a very professional and expedient manner.
3.
By remaining calm and not taking anything personally.
4.
Listen to them, apologize for the situation they are facing and provide solution to the issue in a timely fashioned manner.
5.
By explaining to them I understand them and what they are saying and upset about and be a listener to there problem an d explain what I could do to resolve there problem.
Question 29 of 32
How would you define your method of troubleshooting?
User Submitted Interview Answers
1.
I find the reason and try to solve query step by step asap.
2.
I define my method of troubleshooting as methodical, circumstantial and flexible. The textbooks have a lists of trouble shooting methods but sometimes circumstances do allow you to just plug to cord and take it to the shop and I always stay flexible to how to best resolve the customer's issues the best way possible.
3.
How would you define your method of troubleshooting?
4.
Start from the most likely cause of the issue to the most unlikely cause.
5.
Identify the problem and what is causing the problem, then what would be the best and fastest fix for the problem.
Question 30 of 32
Name a time where you provided excellent customer service.
User Submitted Interview Answers
1.
There are so many times, but there was a time that I had to exchange the hospital's administrator desktop and peripherals that I was finished he was so impressed that I had cleaned his desk in the process and he was very grateful for that.
2.
When the server of an application was down and I maintained the environment and resolved that problem with in time limits.
3.
Name a time where you provided excellent customer service.
4.
Captain of a fire house called stating he was unable to login to MPS during an emergency. I remote desktop to his computer and changed this unit from Basic unit to Medic Unit. This was resolved within 2 minutes.
5.
Stayed beyong my quiting time with a customer until they problem was resolved and they were happy.
Question 31 of 32
Tell me about your prior experience as a Technical Support Specialist
User Submitted Interview Answers
1.
Yes, I did a IT specialist work-study at the local VA hospital and I completed a very comprehensive list of IT tasks that I mentioned on my resume and that match the job description that I am being interview for and that I am getting hired.
2.
What do you do when your time schedule or project plan is upset by unforeseen circumstances?
3.
Yes, 8 yrs working In a computer mfg company in the technical support call center and quality assurance in the mfg plant 3 years working at lexis nexis technical support for politicians and governemtn employees and lawyesrs all a over.
4.
I have a five plus experience as a tech support, prior to this time I worked with EOH South Africa as a first line field support engineer.
5.
Yes. I have two years worth of experience working with two different companies.
Question 32 of 32
Do you use our product? If yes, how? What do you think of it?
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