Search MockQuestions.com Logo MockQuestions MockQuestions.com Logo MockQuestions MockQuestions.com Logo MockQuestions
Home
Career Interview Questions
Interview Topics
Upgrade
Login
Close
Top 30 Technical Support Specialist Interview Questions
Question 1 of 32
Do you ever become upset or angry on the job?
  Professional Answer
Want to see the answer?
Upgrade
Technical Support Specialist Questions and Answers
Question 1 of 32
Do you ever become upset or angry on the job?
  Professional Answer
Want to see the answer?
Upgrade
Professional Answers Preview
"At the end of every shift, we play a recording of the most outrageous call. We then give a rating on how the agent handled the call. It is a good way for all us to laugh, joke around a bit and many times learn new skills from that agent."
Becoming upset is OK, becoming angry is not. Be able to explain how you keep composed, understanding that in a TSS role that you are responsible for helping to solve customer's problems, you didn't create them. Being able to provide examples where a customer really got you upset, and how you dealt with it can be used here. Specific examples of how you diffused the tension, have any games you use in the team, tools that are used to 'lighten things up' would be good.
More professional answers available after the upgrade
Upgrade
Question 2 of 32
What did you like and dislike about your previous job?
  Professional Answer
Want to see the answer?
Upgrade
Professional Answers Preview
Most of us have something that we dislike about our job, and that's fine as long as we're willing to get the job done with a positive attitude. Pick something that you disliked about your past job that is not relevant to the role you're applying for. For example, if you worked at an internet cafe before, you might state that you were continually frustrated by the inconsistency in income especially when there were slow days in the shop. Despite that, share how you still kept a positive attitude at work and at the end of the day, you knew it was only a matter of time until you could move on to a better role. Reassuring the interviewer that you never let dislike get the best of you is key to landing the job! Interviewers enjoy hearing that you maintain a positive outlook despite difficult situations and that you'll get the job done despite there being areas that you do not enjoy.
More professional answers available after the upgrade
Upgrade
Question 3 of 32
Are you able to cope with stressful situations?
  Professional Answer
Want to see the answer?
Upgrade
Question 4 of 32
Have you ever had difficulty with a supervisor?
  Professional Answer
Want to see the answer?
Upgrade
Question 5 of 32
Are you happy with your career as a technical support specialist?
  Professional Answer
Want to see the answer?
Upgrade
Question 6 of 32
What are your short term career goals as a Tech Support Specialist?
  Professional Answer
Want to see the answer?
Upgrade
Question 7 of 32
What are your long term career goals as a Tech Support Specialist?
  Professional Answer
Want to see the answer?
Upgrade
Question 8 of 32
If you had a specialty as a Tech Support Specialist what would it be?
  Professional Answer
Want to see the answer?
Upgrade
Question 9 of 32
How confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
  Professional Answer
Want to see the answer?
Upgrade
Question 10 of 32
Tell me about your post-secondary education. What was your best course? Which coursework did you struggle with the most?
  Professional Answer
Want to see the answer?
Upgrade
Question 11 of 32
What has been your favorite role in your career so far?
  Professional Answer
Want to see the answer?
Upgrade
Question 12 of 32
What type of work environment are you the most productive in?
  Professional Answer
Want to see the answer?
Upgrade
Question 13 of 32
As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?
  Professional Answer
Want to see the answer?
Upgrade
Question 14 of 32
Would you consider yourself a patient person?
  Professional Answer
Want to see the answer?
Upgrade
Question 15 of 32
What metrics do you measure your success as a Technical Support Specialist?
  Professional Answer
Want to see the answer?
Upgrade
Question 16 of 32
What are the tools you use daily and which ones do you like/dislike?
  Professional Answer
Want to see the answer?
Upgrade
Question 17 of 32
If we were to make an offer, when would you be able to start?
  Professional Answer
Want to see the answer?
Upgrade
Question 18 of 32
Why should we hire you?
  Professional Answer
Want to see the answer?
Upgrade
Question 19 of 32
Where do you see yourself in five years?
  Professional Answer
Want to see the answer?
Upgrade
Question 20 of 32
What do you do when your time schedule or project plan is upset by unforeseen circumstances?
  Professional Answer
Want to see the answer?
Upgrade
Question 21 of 32
What do you feel is an acceptable work attendance record?
  Professional Answer
Want to see the answer?
Upgrade
Question 22 of 32
What excites you the most about a career as a technical support specialist?
  Professional Answer
Want to see the answer?
Upgrade
Question 23 of 32
As a Technical Support Specialist, what do you believe is your best asset?
  Professional Answer
Want to see the answer?
Upgrade
Question 24 of 32
What makes you passionate about being a Technical Support Specialist?
  Professional Answer
Want to see the answer?
Upgrade
Question 25 of 32
What do you know about our company?
  Professional Answer
Want to see the answer?
Upgrade
Question 26 of 32
Why are you the best candidate for us?
  Professional Answer
Want to see the answer?
Upgrade
Question 27 of 32
What is your communication style?
  Professional Answer
Want to see the answer?
Upgrade
Question 28 of 32
How do you handle upset customers?
  Professional Answer
Want to see the answer?
Upgrade
Question 29 of 32
How would you define your method of troubleshooting?
  Professional Answer
Want to see the answer?
Upgrade
Question 30 of 32
Name a time where you provided excellent customer service.
  Professional Answer
Want to see the answer?
Upgrade
Question 31 of 32
Tell me about your prior experience as a Technical Support Specialist
  Professional Answer
Want to see the answer?
Upgrade
Question 32 of 32
Do you use our product? If yes, how? What do you think of it?
  Professional Answer
Want to see the answer?
Upgrade
Technical Support Specialist Pros
Similar Career Interviews