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Top 30 Technical Support Specialist Interview Questions

Do you ever become upset or angry on the job?
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Question 2 of 32
What did you like and dislike about your previous job?
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Most of us have something that we dislike about our job, and that's fine as long as we're willing to get the job done with a positive attitude. Pick something that you disliked about your past job that is not relevant to the role you're applying for. For example, if you worked at an internet cafe before, you might state that you were continually frustrated by the inconsistency in income especially when there were slow days in the shop. Despite that, share how you still kept a positive attitude at work and at the end of the day, you knew it was only a matter of time until you could move on to a better role. Reassuring the interviewer that you never let dislike get the best of you is key to landing the job! Interviewers enjoy hearing that you maintain a positive outlook despite difficult situations and that you'll get the job done despite there being areas that you do not enjoy.
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Question 3 of 32
Are you able to cope with stressful situations?
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"As a Technical Support Specialist, I fully expect to be put into stressful situations and am able to professionally handle a broad scope of pressure. My current supervisor, if you call for a reference, will also be able to attest to my coping strategies when under stress and pressure."
Everyone handles stress and pressure differently. Tell the interviewer how you react to highly stressful situations.
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Question 4 of 32
Have you ever had difficulty with a supervisor?
Professional Answers Preview
It is okay if you have! In a perfect world, you may not have had difficulty with a supervisor. If this is the case, go ahead and share that you have not had any difficulty with your supervisors. Be sure to mention that if you ever encounter this during your career you will likely just talk to the person about your concerns. Interviewers love hearing that you will try to tackle the problem! If you have had difficulty, pick an example of a time when you took the lead on trying to improve the situation in a positive way. Did you sit down with your supervisor offering your perceptions of their performance? Did you ask for the supervisor to provide clearer communication? Did you ask for your supervisor to be present more often? Taking the initiative to start up a conversation like this can be daunting, and it shows the interviewer that you are open to working through conflict in a positive way.
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Question 5 of 32
Are you happy with your career as a technical support specialist?
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Question 6 of 32
What are your short term career goals as a Tech Support Specialist?
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Question 7 of 32
What are your long term career goals as a Tech Support Specialist?
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Question 8 of 32
If you had a specialty as a Tech Support Specialist what would it be?
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Question 9 of 32
How confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
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Question 10 of 32
Tell me about your post-secondary education. What was your best course? Which coursework did you struggle with the most?
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Question 11 of 32
What has been your favorite role in your career so far?
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Question 12 of 32
What type of work environment are you the most productive in?
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Question 13 of 32
As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?
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Question 14 of 32
Would you consider yourself a patient person?
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Question 15 of 32
What metrics do you measure your success as a Technical Support Specialist?
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Question 16 of 32
What are the tools you use daily and which ones do you like/dislike?
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Question 17 of 32
If we were to make an offer, when would you be able to start?
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Question 18 of 32
Why should we hire you?
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Question 19 of 32
Where do you see yourself in five years?
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Question 20 of 32
What do you do when your time schedule or project plan is upset by unforeseen circumstances?
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Question 21 of 32
What do you feel is an acceptable work attendance record?
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Question 22 of 32
What excites you the most about a career as a technical support specialist?
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Question 23 of 32
As a Technical Support Specialist, what do you believe is your best asset?
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Question 24 of 32
What makes you passionate about being a Technical Support Specialist?
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Question 25 of 32
What do you know about our company?
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Question 26 of 32
Why are you the best candidate for us?
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Question 27 of 32
What is your communication style?
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Question 28 of 32
How do you handle upset customers?
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Question 29 of 32
How would you define your method of troubleshooting?
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Question 30 of 32
Name a time where you provided excellent customer service.
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Question 31 of 32
Tell me about your prior experience as a Technical Support Specialist
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Question 32 of 32
Do you use our product? If yes, how? What do you think of it?
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User-Submitted Interview Answers

Question 1 of 32
Do you ever become upset or angry on the job?
User-Submitted Answers
1.
Well is not a good emotion, but if a feell it normaly try to keep calm, and review what is the reason for that feeling.
2.
Deep breath, and get away from situation for a minute.
3.
Coffee, or a jog outside. That I can appease my emotion. And as well knowing that emotion can take over my mind, I will take things slowly, and do things bit by bit, separate chunks into small pieces in order to handle it and handle it well.
4.
I try to keep calm and analyze the source of the emotion. Then I try to see things from a different perspective and usually changing the perspective helps to see things more objectively and less personal.
5.
By putting smile on my own face.
6.
I am cool and calm composure. I try to solve problem upfront in apologetic manner, and try to fix problems as early as possible. Finally, If I am angry I take short break to cool myself and resume conversation when I can think properly.
7.
I'm not an angry person... When I find things challenging, I generally try to focus on the task at hand, and reflect on the difficult situation later to seek resolution.
8.
Very well. I am patient and do not let negative things affect my mood.
9.
I stay patient and professional at all time.
10.
I'll step back and reconsider what cost the filling. But I will look at more objective and less personal.
11.
I go to the gym to release any stress that I've built up.
12.
I am a calm person and I don't let it affect me and I try to calm the customer down.
13.
I remain calm, and focus on the task in front of me.
14.
If able, walk around... If not breath through the anger until after the situation.
15.
I try to weigh the pros and cons and remain calm.
Question 2 of 32
What did you like and dislike about your previous job?
User-Submitted Answers
1.
Salary issues and leave policies.
2.
I feel great to work in my previous company and it was difficult to work away from the rest of the company which was all located out of state.
3.
I liked the all around experience.
4.
I like that I learned many things and that it broadened my knowledge in IT management, What I wanted to do but was not able to, was to immerse myself in the technical details. It was a dilemna for me when I was starting but my mentors told me I have to let go first, and give the technical job to the development team. I was there to coordinate the projects first. Of course, I learn along the way, but not as much as I would have wanted to.
5.
Hardworking and they didn't give salaries.
6.
I enjoyed the people I worked with and the variety of assisgnments. I did not like the hours.
7.
I liked the close knit and interpersonal communication that were prevalent between managers and employees. I disliked the fact that there was no more scope of career growth after reaching a certain level.
8.
I like to do things which keeps me busy all the time. I dislike simply standing and chatting with my co workers instead doing nothing.
9.
1. I always liked my previous job, and made very good colleagues. The only thing I used dislike when I stay in Idle mode because the product is very mature and there are not so many bugs reported in current old legacy code. But I tried to engage with other project in the company and remain busy.
10.
I enjoy helping people, but growth was very limited.
11.
I like people and work place that make a great place to work with. Sometimes I dislike too much meeting, but the meeting always brings good idea and the problem solve solution ideas.
12.
I like my team and management they are very helpful and management is very informative. Dislike is im on my feet nonstop.
13.
Every call was different... There individuals who were more concerned about getting off the call with a customer than solving the actual issue.
14.
Nothing really but less learning growth.
15.
I like the family-oriented culture.
Question 3 of 32
Are you able to cope with stressful situations?
User-Submitted Answers
1.
Yes, I told myself to keep claim.
2.
I have been in stressful situations such as meeting deadlines, teammate issues but at the same time I feel even more motivated while working under pressure. I am delighted of what I have done while under pressure and to be able to do well makes it a better incentive, however as I look back I always tell myself never to put myself in a stressful situation unnecessarily.
3.
Yes. I tell myself to keep calm and to see things from a bigger perspective. On the other hand, I feel I work well under pressure because I like challenges and I tend to be the most focused in order to accomplished the goal.
4.
Depends but definitely yes.
5.
I handle stressful situations very frequently, especially when I have to communicate with angry tenant or when I have to deliver evictions. I always take a calm and professional approach to these situations to achieve what I need to achieve.
6.
I am very capable of coping with stressful situations. I am very good at thinking on my feet and prioritizing,
7.
Yes in my previous job, I always had stressful situations that I had to solve.
8.
Yes, stressful situation is like an accident you will never know where it will be happen so I am making sure that I am always ready for any stressful thing that I will encountered.
9.
Yes, I believe so. In my years in service desk as technical support, every day is stressful because you may receive escalations or high tickets anytime. I am happy that I am able to deal with it positively.
10.
I dont let anything stress me.
11.
Absolutely I enjoy trying to solve any issue or problem.
12.
Yes I am very good at keeping calm and making good decisions.
13.
I work very well under pressure. Working under pressure makes me perform tasks more efficiently.
14.
Yes, I don't let it get to me.
15.
Yes, I have finished software engineering as a bachelors degree where I had to go through a lot of stress while doing a part time job and I was able to preform in both places efficiently.
Question 4 of 32
Have you ever had difficulty with a supervisor?
User-Submitted Answers
1.
Not at all. We do not have a problem.
2.
I always got along well with my supervisors. I feel that it is important to have communication channels open and know the expectations. Every management has his or her unique style so it is important to know how to communicate and work towards forming a mutal level of respect.
3.
I have had to raise concerns with the owner about maintenance problems, rent and utility payments which has been difficult but I did it in a professional manner.
4.
In my previous role my supervisor was a little difficult to work with. He wanted to do things his way and that was it. I learned patience and a broaden appreciation for different solutions to many kinds of opportunities.
5.
No I normally ask if I don't understand my instructions from my supervisor.
6.
No, fortunately, I have good relationships with them. Of course there are days when we dont see eye to eye, but we work on what needs to be done, and we dont let those arguments affect us or the way we work.
7.
I never had any difficulty with my supervisor as I managed doing my tasks continuously.
8.
No, My supervisor were very good. Beside, this I was open to all the challenges believe in transparency. I used to discuss the problems openly an active team member which provide feedback on each and every aspect of business.
9.
No, we work together very well. I take the order and working hard.
10.
Yes I have had superviors that were very young and were promoted and wanted to make sure everyone obeyed him.
11.
Yeah sometimes when I convince my idea.
12.
I have had a minor difficulty in the past with a supervisor but it was quickly resolved in a professional manor.
13.
Yes, the issue related to the rule not to support computers older than 8 yrs. However, the problem with this, is that the clients have no choice especially when there is no funding to replace computers.
14.
No, I have worked under supervision before and had a great friendly relationship with my supervisors. I always get my job done properly and on time. So, there was never any issue.
15.
No, I have worked under supervision and never had an issue because I always do my job properly and on time. Also, I had a nice relationship with all my supervisors.
Question 5 of 32
Are you happy with your career as a technical support specialist?
User-Submitted Answers
1.
Yes, it brings to me several opportunities to be successful in my field and its a challenging position that is plenty of opportunities.
2.
Yes I love my job, I wish to just advance and learn more to do for our company.
3.
Yes it brought opportunities to be helpful to people, learn new technology and make a difference especially when coming up with new process and procedures. I was proud of developing an employee survey for Help Desk support.
4.
Yes, it is very challenging as I am motivated with challenges . I will do my best .
5.
Yes, I love working with staff members and helping them solve issues that they may have.
6.
Yes, I'm very happy in what I do and I also enjoy interacting with my employees and my customers also learning new things from others and share that knowledge with others.
7.
Yes because I know this job is my stepping stone in all my dreams in the near future, this job will satisfy my needs to support my family.
8.
Yes, I was very happy and satisfied. I work with the clients, and I help them with their issues which at the same time, I was learning new things everyday.
9.
I am new to the field this would be my first job.
10.
Its my passion the most I like in this career is I get new things everyday to learn.
11.
Yes, because you are more inclined toward customer. I consider myself lucky that I am bridging between both technical and non- technical aspects of the company.
12.
If like to be, but I'm just starting...I enjoy this work, so I'm confident it will be a good experience.
13.
Yes, I am happy as a technical support specialist. I get chance to feel successful and feel like I am valuable person.
14.
I am very happy with my career as a technical support specialist as I get so much satisfaction on a day to day basis of resolving and helping customers with their problems.
15.
Yes, it gives me more joy to help and support customers.
Question 6 of 32
What are your short term career goals as a Tech Support Specialist?
User-Submitted Answers
1.
I want to achieve great things in my career. I have a huge respect for the skills in IT and not limiting myself to a path. I want to see myself helping people achieve the benefits of IT, for businesses and for everyday life. I set myself a few paths, be a Technical Support Leader, Business Analyst, or a Project Manager. These roles relate to each other in certain way, which is to understand people and help people achieve their goals while I achieve in succeeding to support them to their achievements.
2.
I hope to become a network administrator.
3.
To someday be a programmer.
4.
To be in successful position where I can lead and guide team for next level of sucesss.
5.
My career goal is to enhance my career and be a strong asset to my company.
6.
I want to utilize my skills in the best scenario possible. Work my way up into a leadership position and train prospective employees into the ideal employees that we will be looking for.
7.
My career goals is to become an expert in my field.
8.
My career goals are to one day become an IT director or a CTO of a company.
9.
To eventually go into management and oversee major projects.
10.
I would to work in the role that I am about to hired and once I learn all that I can learn. I would have had invested in my personal time in personal development and learn coding or some other IT skill that will qualify me to apply for another career path and experience and learn that part of the IT realm. I also will continue to get IT certificates and when I feel that I am ready, I will enroll in school and get my masters degree.
11.
One of which id like to put more focus on is, Networks and servers.
12.
My short term career goal is to be able to meet target and deadlines.
13.
As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?
14.
Goal is to be a tech support specialist I
15.
I'm aiming for around 6 months to get my CCENT and CCNA, those are my most immediate short term goals to improve myself and increase my knowledge. On top of that, I plan to get as much new experiences as possible, since that will only help me within my journey.
Question 7 of 32
What are your long term career goals as a Tech Support Specialist?
User-Submitted Answers
1.
My Long term career goal is to get to a point where I would be part of the decision making body., lead in introducing new innovations.
2.
Currently I am studying for my CCENT and eventually CCNA, and with that I hope to eventually head down into a role of Network Admin or System Admin. The other option I have been contemplating is a going towards IT security.
3.
Complete 3 certifications in the next 6 months to land me in a role with more responsibilities.
Question 8 of 32
If you had a specialty as a Tech Support Specialist what would it be?
User-Submitted Answers
1.
Security learning about how to stop hackers.
2.
Being pro active, helping out as much as I can, and quickly as possible. On top of that, anything I don't know, I enjoy being proactive in learning about it and enhancing my knowledge.
Question 9 of 32
How confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
User-Submitted Answers
1.
Very confident this is something I had done while working in a call center.
2.
Very confident, that's something that my work experiences has allowed me to develop tremendously. I've had to help people from a wide variety of backgrounds and now very comfortable in breaking down tough scenarios for them, so they are able to understand what is going on and so they don't feel overwhelmed by what is going on.
3.
According to me I explains all the IT issues to others approximately 80%
4.
Very confident. Using the What, Where, When, Why and How will make explanation easy to understand.
Question 10 of 32
Tell me about your post-secondary education. What was your best course? Which coursework did you struggle with the most?
User-Submitted Answers
1.
My best course is computer networking. And course work I struggled with was algorithms.
2.
The best course that I took was weight training. The worst was English.
3.
Courses in computer repair technical math.
4.
I got my A+ certification, which for the most part was relatively smooth, but currently I am studying for my CCENT and then eventually head towards the CCNA. What is the most difficult part so far, is understand the concepts and how things are communicating. It's challenging and at the same time interesting to start to see the services in the background all in motion.
5.
I struggle in signal and systems and my best subject was data networks.
6.
It was quite challenging and interesting at the same time as I was working full time, had to write papers, collaborate on group projects and submit assignments on or before assigned due dates. My best course was business law as to how various elements could either affect progress of a business positively or negatively.
Question 11 of 32
What has been your favorite role in your career so far?
User-Submitted Answers
1.
Tech Lead because it has helped my leadership skill.
2.
Being able to help others. It's rewarding knowing that I was able to help in some way or another, be it small or large.
Question 12 of 32
What type of work environment are you the most productive in?
User-Submitted Answers
1.
I feel I'm comfortable in all types. Within a group, I know the importance of team work, communication, and trust. And as an individual or alone, I hold myself accountable to get things done quickly and accurately, not to let things drag on, or get behind.
2.
Sitting at a desk in front of a computer.
Question 13 of 32
As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?
User-Submitted Answers
1.
As tech person I include such situation into consideration, I have had times I have to work overnight so that we can meet deadline.
2.
Yes I am, I understand that servers run 24 / 7 and they can go down at any time and this is a critical part of the operation of the company.
3.
Yes certainly. I know that making sure everything is up and properly running is extremely important, as it allows for business to continue, and also I know that sometimes things can only be replace, repaired or upgraded during off hours.
4.
Definitely as it happens in every field so I can work overtime in emergencies.
Question 14 of 32
Would you consider yourself a patient person?
Question 15 of 32
What metrics do you measure your success as a Technical Support Specialist?
Question 16 of 32
What are the tools you use daily and which ones do you like/dislike?
Question 17 of 32
If we were to make an offer, when would you be able to start?
Question 18 of 32
Why should we hire you?
User-Submitted Answers
1.
As mentioned, I see a great deal in this company, and it is a huge incentive to be hired in a proper IT company, a software that I have good feelings about it, and to be even enjoying watching how it is worked. I am happy to help people, and I am sure that I will thoroughly enjoy this job, especially dealing with a software that I like.
2.
I have a positive attitude and am very excited to be involved in the use of technology in the classroom since it is our future.
3.
Because I am well qualified for the job and this is what I love to do.
4.
I have the right qualification, energy, attitude and experience.
5.
Because I need a better paying job.
6.
I am a personable, diligent, enthusiastic, and fun person! I love to solve challenges and I feel motivated by challenges.
7.
I am very reliable always on time.
8.
Because with my experience and skill I will be of great asset to the company.
9.
SWhat do you do when your time schedule or project plan is upset by unforeseen circumstances?
10.
You should hire me because I have the skill and knowledge to work in this job.
11.
What I can bring to your company is 18 yrs of computer and it specialist knowledge.
12.
My education and expertise makes me the ideal candidate for this position.
13.
I am great with helping others and adjusting myself accordingly to not compromise service and quality. I am driven to help others, and enjoy doing so. I've worked with many people, and I believe I have what it takes to be successful in this position, and to be able to help this company. I am always actively looking to better myself, I'm driven, looking forwards to any new challenges and experiences.
14.
I am good problem solver and good team player will benefit the company in long term.
15.
Two of my values (integrity and performance) aligns with those of this company and I have the experience to preform the duties of this position.
Question 19 of 32
Where do you see yourself in five years?
User-Submitted Answers
1.
I see myself as what I have said in my career goals, to be a leader in supporting people, be it in a role such as a Technical Support Leader, Business Analyst, or a Project Manager. I want to help people achieve in IT, where IT can help businesses or people to their specific goals.
2.
Furthering my education to meet my goal of becoming a network administrator.
3.
Completing my university degree and becoming a programmer.
4.
To be able to lead a successful team and act as role model and key person in the organization.
5.
I see myself with this company in a more leadership oriented position. I see myself using more skills I acquired just by being here for that amount of time, and leading newer employees.
6.
I would like to advance to the next level of my current position.
7.
In five years I will have my masters degree and successfully served in several roles within the county and I would be working in supervisory roles or executives roles to better serve the people of the county.
8.
In five year time I want to be at the top level management where I could take or influence decisions.
9.
In five years, I see myself as a Technology Support Specialist II
10.
Still working in your company and moving up the ladder.
11.
Solution architect, masters degree and a few certifications.
12.
If given the chance, I see myself moving forward with this company, as I see there is a lot to learn and grow upon, at the same time there is a lot of growth potential, which excited me, since there is so much growth going on within this company and city.
13.
I see myself still working for this company as a systems administrator with role that entails training new employees.
Question 20 of 32
What do you do when your time schedule or project plan is upset by unforeseen circumstances?
User-Submitted Answers
1.
Let the upper level know and add more resource.
2.
It is difficult to plan for any unforeseen circumstances. I have always put a project plan in 3 constraints, time, cost, scope requirements, and at the same time we may put in quality as well. At such a situation, it is important to keep in communication with the relevant stakeholders, product owners, developers and the teams that matter to the project. Most importantly, communicate with the product owner if it is okay to mitigate certain factors, such as cutting quality, change of scope, extending the time or require more funding for the cost, while sticking to the goal of the project.
3.
Never had any this kind of circumstances.
4.
I try my best to reschedule things instantly and work accourdingly.
5.
I look at my priorities and try to focus on any of the things that I am doing and the impact that it may have on anyone elses work. I can shift my priortites to allow the project to keep moving along.
6.
Make notes of what I need to finish up for the next business day.
7.
I'll make sure that I covered all the appointment or requirements of the company.
8.
I tend to be always prepared for such situations so I allocate time schedule to account for such possibility.
9.
Adjust... What more can anyone do? Try to keep big picture in mind and adjust from there...
10.
I dont panic. I gather all information on what caused it and continue to keep pushing ahead.
11.
Just adjust what i'm doing to be able to comply with the new situation.
12.
Need to re-prioritize my schedule.
13.
I will try my best to finish as soon as possible.
14.
Maximum usefully and complete that project work.
15.
I make time for it and personally tries to find the most.
Question 21 of 32
What do you feel is an acceptable work attendance record?
User-Submitted Answers
1.
Present daily on time and to work as daily routine or monthly.
2.
The work finished at a fixed time.
3.
Coming in on time every day, unless an emergency arise.
4.
A few since unforseen things can happen.
5.
Be at work on time when expected... Missing work periodically is necessary (health care, etc) but missing work frivolously is not acceptable.
6.
On time or early. Notify management if need time off.
7.
An acceptable work attendance record is always coming to work unless an emergency occurs, and always being early on time and leave late on work.
8.
Early to work every day. Atleast 10-15 mins.
9.
I feel that an acceptable work attendance, is being absent only once or twice a quarter, unless extreme illness. As well as, being late only once or twice a quarter.
10.
Be there on time and ready to work as soon as you enter your work space.
11.
Yes, you will define the person if he/she has a discipline in work.
12.
Working 40 hours a week, and making sure that im productive every day.
13.
Never late, sick at least 5 times within the year.
14.
Not missing any days unless is a family emergency. I have a five year son and during past winters he gets cold and fever that lead to have seizures and his mom and I have to rush him to the hospital. I has happen to me twice, when I have him under my care and it is the scariest feeling I have ever felt in my life.
15.
An acceptable work attendance is when you score 80/100
Question 22 of 32
What excites you the most about a career as a technical support specialist?
User-Submitted Answers
1.
The experience and the continuum learning.
2.
To be in contact of new users plus adding knowledge to up coming technology.
3.
Solved problems and help people out.
4.
Solving problems. At work, in school, or at a friends place, when anybody asks me anything, be it printer issues, how to get this format in the document, how to de-clutter this load in the computer, changing tyres. I am happy to help and I am even happier when it is solved. So as a career in technical support specialist, I am happy to be helping in a job.
5.
Will be a challenging job for me.
6.
Able to help others in complicated situation.
7.
I just love working with computers and the satisfaction of helping people with problems.
8.
Working with computers and customers.
9.
Solving critical issues and happiness of client.
10.
I like the everyday challenge and dealing with customers and helping them solve their problem.
11.
I love the feeling and the satisfaction that I feel from solving an issue. I feel great when I overcome challenges, and challenges motivate me.
12.
The constant change in technology.
13.
What excites me the most, is being able to work with various types of technology. To be able to troubleshoot a various range of issues and working towards achieving a solution and resolving a technical problem.
14.
Meeting different people and different challenges.
15.
Solving peoples problems.
Question 23 of 32
As a Technical Support Specialist, what do you believe is your best asset?
User-Submitted Answers
1.
Listening, troubleshooting, knowledge of computer system, and skills to make the system work.
2.
As mentioned previously, the incentive in helping people, that is being happy to help and happy when issues is solved for the user. At the end of the consultation, I always want the client who seek help to be a happy person.
3.
To communicate with staff members and figure out their problem.
4.
I am a really good listener and have a great deal of patients.
5.
Being able to troubleshoot and my technical ability to repair electronis.
6.
My best asset is I am a tech savvy person with quick learning skills.
7.
I am very personable and a fast learner. I can adapt to an environment quickly and have great judgement.
8.
My problem solving skills.
9.
My best asset is my persistence to a resolution for a technical problem.
10.
My positive attitude of serving people as I would like to be served. I have a lot a passion for life and I live it that way, work hard and play hard also.
11.
Patients, being kind caring and realistic.
12.
My best asset is my ability to identify problem interpret them and resolve them in a timely manner.
13.
My knowledge that I am able to put forth and use.
14.
Able to figure out problems and resolutions in a quick manner.
15.
Having worked with a wide variety of people, I have been able to develop my communication skills to be able to adjust to everyone I assist. I've found that it allows them to trust me more, and at the same time, have less confusion with what is going on as well and in total to have a better overall experience.
Question 24 of 32
What makes you passionate about being a Technical Support Specialist?
User-Submitted Answers
1.
The possibility of work side by side with our customers, supportin each step of their creative process.
2.
I like helping people, listen to people, and communicate with people. I am very happy when I can solve problems for people.
3.
Eager to learn new things and solving problem makes me feel happy.
4.
I love how technology is always changing. I love the fact that people who partnered with certain technologies are always going to look for someone to help them with their issues. I love figuring out things. I love that feeling when that little bulb above your head goes on and you have just solved it!
5.
I love computers and the many issues that they present and it gives me great satisfaction when a successfully come up with a solution for the customer and they are so grateful and satisfy to resume their duties to help the fine citizens of this county.
6.
Always had it in me to be passionate about what I do.
7.
What makes me passionate about being a technical support specialist is the thought of not just sitting in one place and also handling different technologies.
8.
Helping others learn about there computer system and explaining to them what actually happened.
9.
Working with systems and solving issues.
10.
It's a role in which I get to I get to combine two things I really enjoy. Helping others and the other being involved in the technology field.
11.
It's a role in which I get to I get to combine two things I really enjoy. Helping others and the other being involved in the technology field.
12.
I love this field and to explore this side.
13.
Resolving different, multiple and difficult issues in a timely fashioned manner.
Question 25 of 32
What do you know about our company?
User-Submitted Answers
1.
Your company helps people.
2.
I know that it is one of the top school systems in the country.
3.
It is a cluster of holiday facilities or sub companies.
4.
Its Enterprise cloud co and started in decade long with 10 billion market cap with 1 billion reveue.
5.
Hera is a fast growing technology company.
6.
I know that safesoft is focused on client and employee relationships. Safesoft wants to make sure that clients who purchase our software are impressed, satisfied, and happy with partnering up with us. The software we provide makes sure that communication amongst clients and employees is easy and convenient.
7.
Well it was open in 1999 and you have great customer support.
8.
That it has great oppurnities, and great benefits,
9.
I know that is state government branch that has many resources to help the county and there is many opportunities to grow and expand on the career and there is a lot upward mobility opportunities.
10.
Going through the company profile I know the company to be resilient, efficient and effective in providing services to the customer. Also the company has recorded a good number of achievement in the area of tourism by introducing innovation in the industry.
11.
I know that you are a community college and offer a great education atmosphere.
12.
About you, core functions, values, mission.
13.
It's mission statement "helping people live healthier lives". It's values integrity, performance, innovation, compassion and relationships. It's incredible growth and development with 240,000 employees in 30 countries and its line of business healthcare services and healthcare benefits.
Question 26 of 32
Why are you the best candidate for us?
User-Submitted Answers
1.
I am delighted to learn something I like about it in your company. I am delighted to solve problems, to help people, and to enjoy working what I like about so many things related to this role. I have a good feeling about this company and feel a good vibe with the people and the things you do to help people.
2.
I have right education, experience, energy and attitude.
3.
I am self motivated, and so interested in technical support. I love a challenge and I love helping people. I want to make sure that the company has its clients in their best interest and I want more clients to be referred to us based on their customer service experience.
4.
I like to stay at a job for a long period.
5.
Because I am, that I am. I may not a whole of experience, but I am hungry to learn and serve customer's with nothing but the best customer service that they have ever experienced.
6.
I am the best candidate because I have the capacity to accept responsibility on behalf of the team especially when things go wrong I don't trade blames and also my experience speaks for me.
7.
I am the best candidate for this job because I do have one year prior experience as a tech in this job.
8.
I can do multiple jobs outside of my specialty.
9.
My expertise and personality are a good asset for your organization.
10.
Prior experience as an IT Specialist with the ability to work alone and in a team and also a person will to learn and and value to the organization.
Question 27 of 32
What is your communication style?
User-Submitted Answers
1.
I like to listen, and I like to understand what I listen. I like to think before I speak, before I type, and before I send what I type.
2.
My communication skills are excellent. I can speak to virtually anyone on a professional level.
3.
Although English is not my navy language, I can speak and write and very professional level. I may have an accent, but that is what makes special and unique.
4.
I usually tell the customer what the problem is and what caused it. Keep them updated till the issue is resolved.
5.
My communication style is verbal with a smile.
Question 28 of 32
How do you handle upset customers?
User-Submitted Answers
1.
I listen to them, speak to them in a calm and professional manner. Ultimately I want them to have the time to express themselves, and communicate with them while knowing the problem and solving it. Communication is important to seek understanding, express our understanding, and achieve what they want and need.
2.
Start with apology, thanks for patience and polity trouble shoot.
3.
I remind them that I am there to help them and try to calm them down. I try to express to them that their issue will be resolved and that they dont need to be upset.
4.
First of all I find the problem then try to make satisfy them.
5.
Talk to them first and then fix the problem.
6.
I listened more than I talked and sympathize with the customer and put me on their shoes and help them as soon as possible in a very professional and expedient manner.
7.
Identify the problem and provide feedback timeously.
8.
Firstly, I would calm him or her down, explain the situation to them and assure them that their issue would be resolved in a short time.
9.
I try to listen to them and try to make it right under their understandings.
10.
By explaining to them I understand them and what they are saying and upset about and be a listener to there problem an d explain what I could do to resolve there problem.
11.
Proper communication, empathy and putting myself in their shoes. As well as managing expectations.
12.
By remaining calm and not taking anything personally.
13.
Listen to them, apologize for the situation they are facing and provide solution to the issue in a timely fashioned manner.
Question 29 of 32
How would you define your method of troubleshooting?
User-Submitted Answers
1.
Breaking down from big problems into smaller chunks. Solve each small chunks one at a time, test them out and move on to the next and solve it until the problem is resolved.
2.
Start with prioritize, ETA, RCA
3.
Try everything and hope for the best.
4.
I like to look at the immediate issue first, and diagnose what the problem is. Then use my knowledge on how to solve that problem in the fastest most efficient manner.
5.
I find the reason and try to solve query step by step asap.
6.
I define my method of troubleshooting as methodical, circumstantial and flexible. The textbooks have a lists of trouble shooting methods but sometimes circumstances do allow you to just plug to cord and take it to the shop and I always stay flexible to how to best resolve the customer's issues the best way possible.
7.
First I would Identify the problem and the root cause, start troubleshooting from smallest issue I could think of.
8.
How would you define your method of troubleshooting?
9.
I analize the situation, then check basic connections and receive input from the customer then I proceed with what the customer told me.
10.
Identify the problem and what is causing the problem, then what would be the best and fastest fix for the problem.
11.
Understand the issue, check for changes, remedy, root cause the issue.
12.
Start from the most likely cause of the issue to the most unlikely cause.
Question 30 of 32
Name a time where you provided excellent customer service.
User-Submitted Answers
1.
I was working in A company while I was pursuing my diploma. At that point of time I work simply to support my daily expenses while studying. One day I was working on a weekend, and a lady bought a couple of bulky stuffs from our store. I offered to help her carry her stuffs to her car, and we chatted along the way while carrying them. As we reached her car, she said how wonderful I was and a huge thank you. It was my pleasure. It was a great deal to me since in my country it was not everyday someone was open to being thankful, and to see someone very happy in what I offered, it was a great deal to me. Providing excellent customer service to me is when both parties part their ways with extreme happiness.
2.
When I worked at Seva Search. Companies who were interested in the service called in and I got them signed up for our connect to call business model.
3.
When I went out my way to help out a client.
4.
There are so many times, but there was a time that I had to exchange the hospital's administrator desktop and peripherals that I was finished he was so impressed that I had cleaned his desk in the process and he was very grateful for that.
5.
Resolved issue for a difficult client timeously.
6.
There was a time a user PC crashed towards my closing and he has a presentation to make the following day, so I had to work late to ensure his PCs is fixed and all he needs for the presentation is ready for the following, during and after the presentation I followed him up to ensure that he his satisfied with my services.
7.
Name a time where you provided excellent customer service.
8.
I provided customer service when someone could not get their computer on.
9.
Stayed beyong my quiting time with a customer until they problem was resolved and they were happy.
10.
When the server of an application was down and I maintained the environment and resolved that problem with in time limits.
11.
Captain of a fire house called stating he was unable to login to MPS during an emergency. I remote desktop to his computer and changed this unit from Basic unit to Medic Unit. This was resolved within 2 minutes.
Question 31 of 32
Tell me about your prior experience as a Technical Support Specialist
User-Submitted Answers
1.
I do not have an experience as a technical support specialist, but a prior experience in customer service, working in logistics support, and some IT support done in my high school.
2.
Yes working with vivint and msn. Com.
3.
Yes. I have two years worth of experience working with two different companies.
4.
I have done it for 8 years.
5.
Yes, I did a IT specialist work-study at the local VA hospital and I completed a very comprehensive list of IT tasks that I mentioned on my resume and that match the job description that I am being interview for and that I am getting hired.
6.
I have a five plus experience as a tech support, prior to this time I worked with EOH South Africa as a first line field support engineer.
7.
What do you do when your time schedule or project plan is upset by unforeseen circumstances?
8.
Yes I do. I worked for about one year in this job.
9.
Yes, 8 yrs working In a computer mfg company in the technical support call center and quality assurance in the mfg plant 3 years working at lexis nexis technical support for politicians and governemtn employees and lawyesrs all a over.
Question 32 of 32
Do you use our product? If yes, how? What do you think of it?

About Technical Support Specialist

August 18th, 2017

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.

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