How to Answer: If a customer was screaming at you because you made a wrong turn, how would you handle the situation?
Advice and answer examples written specifically for a Taxi Drivers job interview.
27. If a customer was screaming at you because you made a wrong turn, how would you handle the situation?
How to Answer
Your future employer is already aware that instances like this can be unavoidable. They want to know that you're level-headed enough to deal with the situation in a professional manner. Walk the hiring authority through the action you would take should you make a wrong turn, inconveniencing a passenger.
Written by Ryan Brown on January 3rd, 2019
1st Answer Example
"If I took a wrong turn and angered a passenger, I'd sincerely apologize for my mistake and do my best to improve the situation. I have always been professional in my duties, and I don't take it personally when a customer takes out their frustration on me."
Written by Ryan Brown on January 3rd, 2019
2nd Answer Example
"To scream at me would never be acceptable; however, I would still apologize for my mistake. If my GPS were not taking the passenger the way they wanted to go, I would ask them to provide me with their preferred route. Sometimes a passenger will have a preferred route, even if it may not be the fastest, and I fully understand that. If the passenger were incessantly angry, I would offer to drop them off sooner and reimburse their ride."
Written by Rachelle Enns