How to Answer: How do you handle a situation where a customer requests a style that you usually don't use?
Advice and answer examples written specifically for a Tailors, Dressmakers, and Custom Sewers job interview.
21. How do you handle a situation where a customer requests a style that you usually don't use?
How to Answer
Being adaptable and diplomatic are two desirable traits in any position. While the most appropriate answer will differ from company to company, showing your thought process is the main concern.
Demonstrate your listening ability and adaptability by indicating that you'll ask the right questions. Instead of saying, 'We don't do that style here,' you can highlight your customer service ability by saying something more encouraging. You want to strike a balance between pleasing the customer to secure his business and pleasing the business by reducing disruptions to normal operations.
Answer Example
"I will ask the customer if he has considered our house style, which we are especially known for. I'll ask him where he saw that style and what he likes about it. I'll see if we can accommodate as much of the style as possible without making too many changes to our process."