How to Answer: A customer is asking you to make alterations that would be extremely time-consuming, and you have six other garments to work on, all with varying complexity. What do you do?
Advice and answer examples written specifically for a Tailors, Dressmakers, and Custom Sewers job interview.
10. A customer is asking you to make alterations that would be extremely time-consuming, and you have six other garments to work on, all with varying complexity. What do you do?
How to Answer
Be sure to show that you always set the customer's needs as the most urgent priority. Illustrate very clearly what your thinking process is, and do your best to arrive at a compromise. Showing flexibility and sound judgment would be good here. Remember, when it comes to situational roleplaying questions, it's usually acceptable to fill in details on your own if you need to. Alternatively, you can ask for more details about the situation. Finally, you want to end with an action that shows that you have the company's interest in mind.
Answer Example
"I would ask her when she needs it by. If she needs it quickly, I'll see if those other garments can be delayed by checking the due date and seeing if there are things I can do faster or out of order. If there isn't a way for me to meet the deadline, I'll tell the customer and explain exactly why. Then I'll try to negotiate a more reasonable deadline so that we can secure her as a customer."