How to Answer: What major challenges or problems did you face in your last position?
Advice and answer examples written specifically for a TSA Screener job interview.
25. What major challenges or problems did you face in your last position?
What You Need to Know
The challenges and problems you face in your current job will show the interviewer the scope of responsibility and problem-solving you can handle.
For instance, if your biggest challenge is working an hour of overtime on a Saturday evening or dealing with a petty co-worker, the interviewer might gain the impression that you're ill-equipped to meet the demands of a TSA Screener.
Discuss a genuine challenge or problem you faced, and talk about the action steps you took to resolve the issue. When approaching this question, you can give a story-based example using the STAR interview method. STAR is an acronym for Situation, Task, Action, and Result.
Remember, this question is not an opportunity to complain about your job or co-workers. Approach this question in a way that highlights your problem-solving and stress-management skills.
Written by Rachelle Enns on June 23rd, 2020
Entry Level Example
"(Situation) My biggest challenge as a new security officer was learning all of the regulations behind the job. (Task) The learning curve was steep, but it was imperative that my co-workers and employer could rely on me to have a full understanding of the job. (Action) To meet this challenge, I spent many personal hours studying manuals and testing my knowledge with flashcards. I even found some competency tests online. (Result) My employer told me that I was the most diligent person he had hired in a long time. I expected the role to be challenging, so I was prepared to put in the effort required to succeed. I expect this challenge will be the same if I am accepted as a TSA Screener. I am ready to face this challenge and work hard to overcome any obstacles."
Written by Rachelle Enns on June 23rd, 2020
Experienced Example
"I worked for a private security company that catered to upper-echelon clients. Some contracts were for the weekend, some for longer periods. Some assignments were simple, like providing security for their kids while they were away, and others acting as security for private events. On occasion, when paparazzi or reporters try to take advantage of an opportunity, the client would insist that we 'rough them up.' I always declined, and they subsequently attempted to make things difficult for me with my employer. Occasionally, this became an issue, and serving such clients was difficult. That's why I decided a career change was in order, which is what brings me here today."
Written by Kevin Downey on December 28th, 2022
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