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TSA Screener Mock Interview

Question 17 of 30 for our TSA Screener Mock Interview

TSA Screener was updated by on December 28th, 2022. Learn more here.

Question 17 of 30

TSA Screeners conduct screening of passengers, baggage, and cargo to ensure compliance. How will you handle an uncooperative member of the public?

TSA Screeners encounter challenging situations regularly. Many travelers are tired, stressed, or do not like cooperating. The interviewer wants to know how you would handle an encounter with an uncooperative individual.

If you are unsure of the TSA guidelines, it's okay to ask questions or tell the interviewer that you will abide by your training. The key to answering this question is to show the hiring authority that you would remain professional and poised in the face of conflict.

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How to Answer: TSA Screeners conduct screening of passengers, baggage, and cargo to ensure compliance. How will you handle an uncooperative member of the public?

Advice and answer examples written specifically for a TSA Screener job interview.

  • 17. TSA Screeners conduct screening of passengers, baggage, and cargo to ensure compliance. How will you handle an uncooperative member of the public?

      What You Need to Know

      TSA Screeners encounter challenging situations regularly. Many travelers are tired, stressed, or do not like cooperating. The interviewer wants to know how you would handle an encounter with an uncooperative individual.

      If you are unsure of the TSA guidelines, it's okay to ask questions or tell the interviewer that you will abide by your training. The key to answering this question is to show the hiring authority that you would remain professional and poised in the face of conflict.

      Written by Rachelle Enns on June 23rd, 2020

      Entry Level Example

      "Being new to a career with the TSA, if I were to face a situation involving an uncooperative member of the public, I would refer to my TSA Screener training. If necessary, I would ask a more experienced co-worker for assistance. It's important to me that I do not show unprofessional emotion or act out of impulse. Rest assured, I am a calm and even-keeled individual. In the face of conflict, my instinct is to remain collected."

      Written by Rachelle Enns on June 23rd, 2020

      Experienced Example

      "While adhering to our codes of conduct and regulations, I would remain calm and professional and use my negotiation and mediation training to de-escalate such a situation. I would first ask the individual to step aside so I could secure the situation, avoid hindering the duties of our teammates, and recruit assistance as a witness at the very least. I would then devote my full attention to them. I would respectfully ask them what the problem was. I would then actively listen, mirror, and empathize with them. I would provide context and insight into their situation, introduce them to the potential consequences of their actions, and inform them of what actions are required. I would inform them of what conduct would serve their best interests and proceed from there."

      Written by Kevin Downey on December 28th, 2022

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "Fairly easily, I normally let them vent, if needed, and then let them know what can be done, if anything, to accommodate their needs."

      Rachelle's Feedback

      It seems you are very confident in your interpersonal skills. Next, offer up an example of when you helped diffuse a related situation, including the positive outcome.
      "I handle difficult people fairly easily. Typically, I allow them an appropriate amount of time to vent and then offer up potential solutions. One example of my resolution management skills was when (give an example using the STAR framework of Situation, Task, Action, Result)."
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