How do you approach dealing with an angry patient, and why?

"I think it is important to try and find out what has made the patient mad. If it is something such as not being called as quickly as he had expected, a simple explanation regarding what caused the delay may help calm him."

Knowing how you will handle a difficult situation will tell the interviewer if you have the right attitude for this job. Being a physician means you have to deal with people from very different backgrounds and with varying personalities. Give the interviewer an example of how you would handle an angry patient.

"I believe acting calmly and speaking rationally is a great way to calm someone who is angry and I try to be the voice of reason without making someone feel that I am belittling them."

"There are a couple of different approaches and safety is, of course, the most important thing to consider. A patient who is angry could become combative which could result in injury to him, to me, or to both of us. I feel the best approach is to ask what has made the patient upset and try to resolve the underlying cause, if at all possible."

"Undergoing a procedure is usually due to an illness. Most anger is based on fear, so it is important first to recognize that and to understand that the patient is not angry with me personally and to engage with them without being defensive. A calm response based on empathy generally works best for me."

Working in surgery requires a great deal of attention to detail and often multi-tasking. What do you do to help keep yourself from becoming overwhelmed?

"I have learned to recognize the things that may cause me to feel overwhelmed and try to address them before a situation gets out of hand. For example, I always like to make sure that all physician orders are clear before I begin a shift and report anything that seems to be out of order or any changes in patient status as they occur. Attention to detail, such as these examples, helps my team be sure that a patient is stable enough to go into surgery. Also, this keeps things from piling up and leaving me to feel overwhelmed later on."

Managing the care of a patient in a surgical setting requires the ability to multitask and ensure all details are checked and double-checked. In a surgical first assistant interview, discuss your understanding of the importance of maintaining detailed records, performing multiple assessments and handling instruments and performing procedures efficiently and accurately.

"I am very detail-oriented. One of my strengths as a surgical first assistant is to manage multiple medical tasks with the highest degree of excellence."

"Being a surgical first assistant does require the ability to multitask while handling situations that may create stress. I feel it is important to know our own personal strengths and weaknesses. For instance, I am very detail oriented and always write very detailed notes regarding everything I do for a patient. I like to make sure that I know what the patient goals are with regard to the procedure he is scheduled to have and make sure that I have a mental list of what needs to be done and in what order. It makes most situations less overwhelming."

There are many different personalities among peers and coworkers. What would you like for people to notice about your personality?

"I would like for people to notice that I am approachable and easy to get to know. I tend to be shy at times and some people mistake that for me not being friendly. Given a little time to really get to know me, though, I believe anyone can tell that I am very friendly and enjoy getting to know others."

Your personality speaks volumes about who you are. We are often our own worst critics. This question gives the interviewer an opportunity to get to know you on your own terms, so to speak. Share what qualities you think your personality portrays, but remember to be honest. Actions speak louder than words and, if hired, you will be expected to portray the attributes you have discussed.

"I would like to think that people who meet feel that I am kind and very easy to get along with. Life has enough stress without us creating any more of it unnecessarily. With that in mind, I try to be the peacekeeper. I like to work hard and lend a hand whenever possible."

What makes you feel you will be a good fit for our organization?

"Entry Level: "I feel I have the education and skills necessary to become an asset to your organization and I believe, given the opportunity, I can prove that."

Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you meet and exceed expectations with their organization. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

"I believe my success with your organization will come from the years of experience I have regarding all of the hard skills that you are looking for, whether learned in school or gained through work experience. I have strong relationships with other providers within this region and stay informed about current practices."

What is your greatest fear about being a surgical first assistant?

"I think we all fear something on one level or another. For me, I fear that I may miss something when I am caring for a patient. I always want to go home at the end of my day knowing that I gave everything I could to improve the life of someone else."

We all have things that make us feel afraid from time to time. Recognizing them is the first step in overcoming them. This question is an opportunity for the interviewer to get to know you on a personal level. Being willing to talk openly to someone about things like this shows your softer side, which is important when you are trying to build a good rapport during an interview.

"My greatest fear about being a surgical first assistant is that I am not learning and growing fast enough to save more people. I know that we can't heal or save everyone, but I want to give everything that I can to those who trust me with their care."

"Honestly, there is not a day that goes by that something doesn't cross my mind and I wonder if I could have done more or taken a different approach to the type of care I give a patient. As a surgical first assistant, I am the eyes and ears of the doctor, his 'right hand,' so to speak. I strive every day to be alert and attentive so that we can give the best care possible to all of our clients."

Tell me about a time you had a disagreement with a coworker and how it was resolved.

"I am a pretty easy-going person and do my best to avoid conflict. Like anyone else, I am sure there have been times that a co-worker and I have had a difference of opinion. But, there has never been an instance that the disagreement was something that would have interfered with my work."

Any time you work with someone else, there is a chance of having a disagreement about something at one time or another. The interviewer knows this. It's human nature for people to have their own opinions. What is important to the interviewer in this question is whether or not you are willing to compromise and work through difficult situations with your co-workers. Being unwilling to compromise or find alternative solutions to a dispute can affect everyone on the team, even if it is indirectly. Sharing a personal experience is OK, but do not embellish it to 'be the hero.'

"I believe if we think about it, each of us could remember at least one disagreement with a friend or co-worker. Although I consider myself to be pretty easy-going, I am also very passionate about my patients and the care that they receive. I have been aware of disagreements between other co-workers, but really like to think of myself as more of a peacekeeper. I feel like professional people should be able to discuss things logically and come to an agreement that is satisfactory for everyone involved."

"I think the most common disagreement between myself and others have involved our personal feelings about how healthcare should be carried out. However, I have learned, as have most of the people that I have worked with, that while our opinions are important, plans of care are designated by strict guidelines and with the input of everyone on the care team as well as the patient. Learning to respect those guidelines and the patient's wishes usually resolve issues that arise."

Would you ever consider relocation? If so, what areas are you open to?

"I have done a bit of traveling and I am open to the idea of relocation. I would like to find a place where I can put down roots and grow with a company."

While relocation may not be a determining factor for employment, larger companies almost always ask this question. The important thing to remember is if you are 100% confident that you are willing to relocate, answer yes. However, if there is any hesitation, there are ways to answer this question without an emphatic NO.

"I have never really thought about relocating. However, I think it would be something I would consider within reason. I would be interested in hearing what positions you have available and where they are located."

"I am definitely open to relocation. I love to travel and meet new people. Being able to do the work I love while also having the benefit of traveling and experiencing the opportunity to work in different facilities is something I would be excited to hear more about."

Tell me about a time that there was an unexpected emergency at work. How did you handle the situation?

"During my clinical rotation in an urgent care setting, a patient that I was seeing with my preceptor collapsed with an apparent cardiac arrest. At that point, instinct kicked in with my basic lifesaver training and I began to administer CPR while my preceptor went to grab the defibrillator. Upon his return, my preceptor administered shock with the defibrillator and the patient was transported to the hospital for recovery. Staying calm and relying on my training was key in that situation to help save a life that day."

With this question, the interviewer wants to see if you are capable of adjusting to unexpected things on the job. Be sure to mention that you are able to prioritize in order of importance and that, when emergencies do occur, you are able to return to your job once the issue is resolved.

"In my current position, I have been called out to assist with a traumatic injury emergency. Upon receiving notification of the patient being brought in, my supervisor notified me that I needed to be in the trauma surgery room waiting for the patient and the rest of the team. Once the emergency situation was handled, I was able to return to the work I was doing before the call came in."

"During my time working as a tech in a residential treatment facility, we worked with many patients who were detoxing from extreme alcohol and drug dependency issues. Late one night, a patient in the detox unit was threatening to harm either himself or staff and the unit was put on lock-down. Along with the charge nurse, I was able to use my de-escalation training to calm the patient down to a relaxed state through simple conversation. Had I not had that training, I wouldn't have known the proper things to say and attitude to have with him to calm him down. After the incident, it was back to business as usual on my unit."

Talk about a time that you had to deal with a significant change in your work procedures or in your workplace. How did you handle that change?

"As an inexperienced surgical assistant, I felt every clinical rotation had some type of significant change. With each rotation, I had to familiarize myself with a new facility, a new staff, and new work processes. I feel like these changes from rotation to rotation helped round me out as a new surgical assistant when entering the workforce and helped me gain a lot of great knowledge on how to be the best surgical first assistant I can be."

The healthcare industry is always in a constant state of change. Organizations merge, laws change and new technology and process are always emerging to better care for a patient. To succeed as a surgical first assistant, you need to be able to demonstrate that you can navigate change with ease in the workplace and this is your chance to give a specific change you have dealt with that had a positive outcome.

"In my last job, my organization went through a buyout. When this occurred, so many things changed. We were working on a new EMR, our pay structure changed, our benefits changed, our leadership structure changed and some of our work processes did, also. Knowing about the buyout ahead of time, I was able to prepare myself under the notion that I can't control everything. Instead of worrying about the changes, I controlled my attitude and embraced the changes. Learning a new EMR and learning new work processes taught me the importance of patience and helped me to gain even more skills that are beneficial in my work even today. For that, I am grateful."

"During my (X) years working as a surgical first assistant, my department saw several leadership changes. With each leadership change came a change in philosophy on how the work schedule would be made and worked. During that time, I've worked 8, 10, and 12 hour shifts. I've worked straight day shifts, straight evening shifts, straight night shifts and swing shifts from week to week. Each change in work schedule had an effect on my life at home due to childcare and being available for my children's school and recreational events. With planning and communication, I was able to embrace each change in schedule and I learned over time that being flexible to these changes was extremely vital to both my personal and professional well-being."

Have you ever considered going to back to school to get a higher degree or to change career paths?

"I am comfortable where I am, at this point, in my career. I have considered in years to come, when I am older, I may transition slightly into the realm of healthcare education. This way I could still be a part of the healthcare team and I could also educate those who are coming into the field after me. For now, though, I am very happy with what I am doing and really look forward to seeing where you think I will be the greatest asset here."

There are people who choose a career and later return to school. Some have the objective to get a higher degree in the same field or to change careers altogether. This question gives the interviewer an opportunity to know you and what your future plans may be. In turn, your answer allows the interviewer the chance to see where you may fit within the company now and in the future. If you have thoughts of continuing your education, don't be afraid to share that with the interviewer. Just remember to point out why you feel you would be an asset to the company now.

"I have considered going back to college a few times, but at this point in my life, surgical assisting is my passion. I feel I am already in an industry that is important and growing. I feel like, if I were to take any additional classes, I would want them to be something that would add value to the education and experience I have now."

What is one of your biggest weaknesses and what are you doing to improve in that area?

"One of my weaknesses is that I often get nervous around people I don't know. I know we all do that to a certain degree, but for me, it has become something that I am aware of. I now try to attend social activities where I know there are going to be opportunities to meet new people so that I can overcome social anxiety."

This is probably one of the most dreaded questions in a job interview. Answering this question requires self-evaluation and honesty. Remember, whatever weakness you decide to share, make sure it is not a key characteristic needed to perform your job as a blood bank lab technician.

"I think one of my biggest weaknesses is that I can get sidetracked easily. I recognize that in myself and have made a conscious effort to plan my day as much as possible and to stay on target."

"My biggest weakness has got to be that I take on too many projects at once. While being involved and participating in various things is fun and can be good for a person, I tend to take on several things and then leave some projects unfinished. I have begun to limit myself to only taking on a few projects at a time so that I can devote the necessary time to staying on task."

Have you ever felt it necessary to go to someone who is higher in the chain of command than your immediate supervisor to resolve or report an issue?

"I am happy to say that I have never been faced with a situation like that. Ideally, I would like to think that if a situation arises, even if it feels like a conflicting situation, that I would first attempt to talk directly with my supervisor before having to go to someone in higher management."

Following the chain of command is important when trying to run a facility, especially something as large as a hospital or other healthcare facility. Granted, there may be times when talking to your immediate supervisor may not be the best choice. The interviewer wants to know that you are 1. Capable of making a decision regarding when a situation should be escalated to someone with greater authority, and 2. Are you willing to try to work with your immediate superiors if possible? Remember to be tactful and show respect to your immediate supervisor, even if you feel the situation needs to go to someone higher in command.

"I can recall only one instance when I felt that it was necessary to go to someone higher in command than my immediate supervisor. I worked in a community hospital and my immediate supervisor was always yelling profanity at me and other co-workers. It got to a point that many of my co-workers put in for transfers or quit. I loved my job and didn't want to leave, so I made the decision to take the issue to the next appropriate person in the chain of command. That supervisor addressed the issue with my boss and no further incidents occurred."

"Unfortunately, while I have never reported any of my supervisors to another manager, I am aware of instances of this happening. Having said that, I do feel confident in my skills and abilities as a surgical first assistant, enough so that, if a situation did seem to be out of hand, I would not take issue with talking to someone who has higher authority. My main goal is safe and effective patient care."

What are some aspects of your specialty that make it unique compared to other specialties?

"I am a new surgical first assistant; so I may not be qualified to make comparisons. I feel comfortable saying that I chose to work in surgery because I have a focused interest in how surgical interventions can improve both the quality and quantity of life for our patients. I also have a desire to assist patients in critical situations."

This question really gives the interviewer a chance to see what your personal thoughts are regarding being a surgical first assistant. There is really no right or wrong answer to this question. This is another opportunity for you to show what you thought was special about this specialty that led you to choose it as a career.

"I suppose all health care providers could tell one thing or another that makes us feel like the area we work in is unique. That is because we all do have unique responsibilities, but one main goal, which is to give our patients a better quality of life."

What are some of the first things you'd like to accomplish if you are offered this position?

"I am new to this profession and think it would be beneficial for me to get to know the surgical team I will be working with and learn from them. I would like to set some goals with my supervisor regarding things that he feels I should accomplish by a certain time."

The way you answer this question could be potentially hazardous if you aren't careful. Of course, you don't want to be a slacker and say that you want to know where the break room is and check what your days off are going to be. Also, going in the completely opposite direction by stating changes you intend to make within the department could be a bad move, too. This is a time to focus on how you will fit into the company and department you are joining. So, the answer to this question should start with taking some time to learn culture and practices.

"At first, I'd really like to get to know the team I will be working with and find out how I can become an asset to them. I am very interested to learn about the company, as a whole, and see if any of my past experience would be something that management would like to utilize as we work together to make this company the first choice for patients."

"I would be in on as many cases as possible and practice to obtain a skill level commensurate with what one would expect from a first assist. I want to get to know the staff and the OR team and see how they work. In my training, I found them invaluable; they always had tips for me, which helped me produce clear questions. Finally, I would like to have some benchmarks or goals set forth by the surgeons and myself."

What sets you apart from other surgical first assistants, and why are you the best candidate for this job?

"I am passionate about learning more about laboratory technology and want to work in a place where I can stay for the long-term and become a strong part of a team. I believe my history of dependability and my drive to work hard will make me a great candidate for this position."

In most cases, more than one candidate is interviewed for a position before an offer of employment is made. This is your chance to tell the interviewer what makes you a better choice. However, remember that being confident and being conceited have a fine line of separation. Highlight your strengths, but remember to be humble.

"I believe my dedication to my studies and the compassion that I have for others is something that will make me an asset if I am given the opportunity to work here. I look forward to being able to become a part of a team and becoming an asset to the teamwork that needs to be accomplished."

"I am sure every candidate for this position will feel that he is the better choice for the job. I have (x) years of experience as a surgical first assistant. I have written articles on the surgical assisting and strive to stay on top of all new education that is related to this industry so that I can be a valuable asset to my team."

"My connection to the patient population makes my passion for the speciality is unmatched. I want to be a part of the life-altering procedures that are performed through Crane. I want to be a valuable asset to the team, and I will do that by working hard to hone my skills. I am also interested in research, and I believe that could be accomplished here."

Why did you choose a career as a surgical first assistant?

"I have always been fascinated with the human body and how it works. Being a surgical assistant gives me the chance to be a part of 'setting things right,' so to speak. I get to assist surgeons and the rest of the surgical team as we try to repair things that aren't working correctly or take care of trauma related injuries that require surgical intervention. I absolutely love what I do!"

Interviewers almost always ask what caused you to be interested in the career you've chosen. It gives them an opportunity to see how you feel about the work you are doing and what made it stand out among so many career choices, as the right one for you. There is no right or wrong answer here; it's simply a way of opening the door to get to know you.

"When I was younger, I thought of becoming a surgeon. As time went on, I really didn't feel like I wanted to spend the number of years required to become a physician and then to specialize in surgery. For me, the next logical choice was to be a surgical assistant. I still get to be in the operating room and have a part in helping people be better, but I did not have to go to school for as many years as becoming a surgeon would have required."

"For me, being a surgical first assistant was the next best thing to being a surgeon. I love working in the operating room and seeing first hand the way the human body is intricately made and how each part helps another to function properly. Being a surgical first assistant allows me to be the 'right hand' of the surgeon, but I did not have to devote many years of my life to school. I have never regretted my career choice."

"In PA school, I was about to head into my surgery rotation. The PA that worked with the surgeon had a reputation of a being a real hard guy. I was quite intimidated going in, but after observing the PA and his skill level, that intimidation changed to me having a strong desire to perform up to his standards. I wanted to emulate him. I quickly became enamored with how surgery was its own world right down to its own overhead paging and I was hooked. Before the end of my 6 weeks, I was closing and doing a phenomenal job. My surgeon commented that I had been hiding my talents under a bushel, a compliment I take much pride in. Surgery in all its facets are a perfect fit for me."

"Working as an SFA is my dream job. I would like to expand my role as a scrub nurse so that I can work closely with patients and the surgical team in preoperative, perioperative, and postoperative care. I would like to work as the right hand of the surgeon and trying to help the surgeon to do the surgery more easily and efficiently. I would also like to strengthen my knowledge of surgical procedures and learn new procedures each day. I could pay more attention to the surgical sites including suctioning, cauterizing, deep retracting. Moreover, I feel that I would get to know more about my patients and their surgical care."

If you suspected a team member of having a hangover or being under the influence of other substances, what would your response be?

"I have never experienced anything like this, but if I did suspect a co-worker of drinking or using substances that made them appear unsafe, I would ask to speak privately with my supervisor and disclose my suspicions. It is always better to err on the side of caution and protect a patient than to overlook a potentially dangerous situation because you don't want a friend or co-worker to get into trouble."

When faced with a situation where a co-worker may be affected by drugs or alcohol, it is important to remember that, patient safety is your responsibility. The interviewer wants to know that you take your job of protecting patients seriously, even if it means having to report a peer. If you have questions, it is always best to consult a supervisor, rather than leaving something questionable unaddressed and then having a patient injured.

"No one wants to be faced with a situation like this, but my patients are my responsibility. If I were to suspect a team member of being incapacitated at all, I would address my concerns with my supervisor immediately."

"Unfortunately, I have had this experience. My response was to inform the unit supervisor and our immediate supervisor. I would respond exactly the same and inform supervision. I would not confront the team member, but allow the supervisory team to address the situation."

Many healthcare workers report experiencing 'burn out' at some point in their careers. What do you do to help prevent this in your life?

"I had a great mentor when I was in college. She told me if I didn't remember anything else she told me, that I should always remember to take care of myself. I have grown to understand what she meant. If we are bogged down physically and emotionally, it is easy to become overwhelmed and experience feeling burned out."

Being a healthcare provider is a great responsibility. Unfortunately, because of the great responsibility, many providers do report experiencing the need to take a break. The interviewer wants to know that you are capable of handling stress and that you know when to ask for help.

"I understand how some healthcare providers can experience burn out. It has nothing to do with wanting to change professions or leave a job. Sometimes it's just hard to lose patients or to feel like we can't save them all. I try to schedule myself some personal time, whether its a few days away when I am off work or going hiking. Anything to help create some balance in my life."

"Unfortunately, I can speak from experience about burn out. When I was a new surgical assistant, I thought I could work all the time and that I was invincible. After working a lot of overtime and not taking time for myself, it really began to take a toll on me. Since then, I have learned how to work hard, but to also work hard at caring for myself as well."

"I have a daily meditation practice and I journal. I keep myself physically fit, which also serves well as an anxiety/stress reliever. I also see a therapist regularly."

What kind of coworkers do you find difficult to work with?

"I'm one of those people who doesn't meet a stranger. Because I am so outgoing, I have found it difficult to work with people who never speak to others or who act like they just don't want to be bothered with someone else. On one hand, I do understand that feeling because the kind of work we do often makes us feel somewhat detached. I try to make myself available and always have a friendly attitude toward others so that they know I am approachable, rather than feeling like they need to be distanced from me. We are all a part of a team, after all."

Spelling out your pet peeves about someone could cause your resume' to be placed at the bottom of 'File 13.' On the other hand, claiming that you've never had any work conflicts in your career will get you disbelieving looks. When answering this question be sure to be tactful and if you must state something is difficult for you, including how you would handle that type of situation.

"I am a pretty easy-going person. I think the most difficult kind of person for me to work with is someone who doesn't want to pull his or her weight. I always try to remember, though, that we all have days when there are stressors affecting us that others may not know about. Knowing that, if I am working with someone who seems to be having a hard time keeping up, instead of griping or complaining, I like to offer some help in a kind way and see if that opens the door to try and find what the real reason for the lack of participation may be."

"I suppose we all have things that we could call our 'pet peeves.' I'm really not sure what one individual thing I would focus on. If I have a day that I am working with someone that I may feel is being difficult, I first try to take a look at myself and make sure I am not stressed or feeling overwhelmed and projecting those feelings toward someone else. That's not to say that I never get frustrated with someone else, but I like to remind myself that there is so much more to the big picture than me and one other person. My job is to do my part as a strong team member and provide the best care I can for my patients."

"I am able to get along with a wide range of people. People who don't engage can make work a challenge. We may not be at work to make friends but what a bonus for the entire team if you are able to consider coworkers friends as well. As long as people pull their weight, personality differences or preferences are manageable."

What is an example of one of the most difficult cases you have ever worked?

"I have only recently begun my career as a surgical first assistant and can't think of an unusually difficult case that I have personally assisted with. Of course, I have heard stories of difficult cases, such as people who experience the loss of a limb, or a stillbirth, but I have not yet worked any such case."

The interviewer understands that every surgery is not an elective procedure and may be a more difficult situation than others. When you are asked a question like this during an interview, it is not necessarily because the interviewer wants to hear a story of a difficult time, but more likely that he is trying to see how well you cope with difficult situations. As always, remember to protect patient confidentiality when giving an answer.

"The most difficult case I ever worked was the surgery of a 14 yr old boy who had been in an automobile accident. The driver of the car that hit him was drunk. The boy lost his leg and the other driver walked away with only a few cuts and bruises. It was a devastating event."

"While working in Pediatric Neurosurgery I observed a case where they discovered a large tumor that they were not going to be able to remove. That hit everyone present pretty hard, myself included."

What is something about you that most people may not know?

"Most people don't know that I am an avid bowler. I actually joined a bowling league my freshman year of college and have been bowling ever since. It is a great way to be involved with friends and it's good exercise, too."

Every interview question is not focused on the job title or qualifications only. An interviewer wants to get to know the person sitting in the chair across from him. There is more to you than a medical license and the interviewer appreciates that.

"I have written several children's books and have had them published. Most people see me as the doctor who works long hours and is married to my work. Although part of that may be true, I do love to read and to write and have used that gift to share the love of reading I have with others."

"Experienced: "One thing many people don't know about me is that I have traveled to Africa several times to work as a mission field doctor. I was able to assess children and adults and to provide immunizations to those in need. It was a wonderful experience."

"I've played the saxophone since jr high and still do regularly."

Have you ever been yelled at by a surgeon, and if so, how did you or how would you handle that situation?

"I've not yet had the displeasure of being yelled at by a surgeon. I know that working in surgery can be a very stressful area, but I try to treat others with respect and appreciate the same. If a surgeon were to yell at me, I would like to think that I could speak calmly and ask him to allow me to be of assistance so that we can focus on the care of our patient, which should be our common goal."

Operating rooms can be very stressful places to work, especially during a critical case. Stressful situations sometimes bring out the worst in people, even doctors. The interviewer is looking for evidence that you are able to handle a stressful situation without contributing to it and causing the situation to escalate. This is important in any setting, but especially in a healthcare setting, such as a surgery room.

"I have only been yelled at by a physician once. It was not a surgeon, but a staff doctor who was overseeing some residents in a facility where I was doing my clinical rotation. I was quite embarrassed, and I must admit, it made me angry. However, I did hold my composure enough to firmly, but respectfully, tell him that I was there to work and not be yelled at. I asked him to lower his voice and talk to me with the same respect that I gave him. He looked a bit shocked, but he did calm down and later apologized."

"Unfortunately, I have to say I have been yelled at more than once by a surgeon. When you've worked in surgery as long as I have, this type of situation happens. Surgeons are people, too. I know the stress that I feel as a surgical first assistant. I try to keep in mind that, although that behavior is not acceptable, an operating room is not the time or the place to discuss issues and try and resolve a conflict. The last time I was yelled at, I simply looked at the surgeon and told him that when we finished up caring for our patient and knew that all was well, we could address anything else he wanted to outside of the operating room privately. By the time the surgery was over, he was calmer and apologized not only to me, but to the other staff who were present. I think it's important to remember that we all are stressed at one time or another. We just have to learn not to take those emotions out on other people and not to react badly just because someone else is out of line."

"Of course I have. I was not assisting in a manner that the surgeon preferred, and he yelled at me about it. I apologized and asked for help. The OR can be stressful, soI find it is not good practice to take things said during a case personally."

How would you handle a situation if a family member was angry because of a poor surgical outcome regarding their loved one?

"Although I am new to being a surgical first assistant, I do know that complaints or conflict resolution should always be referred to a supervisor. Knowing that, if someone asks me for information or tries to address an issue of this sort with me, I will notify my supervisor of the request and allow it to be handled from a supervisory position."

It is very important to remember that interviewers know what your scope of practice as a surgical first assistant is. While family members may come to you because they know you personally or because they knew you were part of the surgical team, it is not the surgical first assistant's job to address complaints or other issues directly with the patient or their family. The interviewer will ask this question to make sure you understand what you need to do if this situation should arise.

"If a family member were to approach me regarding a patient's status or surgical outcome, I would explain that it is protocol for me to contact my supervisor so that they can consult address concerns. I would offer the person a place to wait for my supervisor and then find my supervisor so that she can address the issue."

"I think that many times if a patient or family member personally knows someone on the surgical team, they feel like they may get a more 'personal' answer to their questions or concerns. However, as a professional, it is important to set aside personal relationships and handle things according to protocol. In this instance, the correct response would be for me provide the family member with a comfortable place to wait and locate a supervisor. I can then relate the family's concerns to the supervisor and allow him/her to address those issues."

"The family may misunderstand that my role as a first assist means that I also address their concerns about surgical outcomes. I would let the family know that while I am sorry that they are not satisfied, I am ultimately not the person they need to speak with, and I would inform my supervisor that they have concerns. I would encourage the family to share their concerns with that individual."

Has there ever been a time that you felt you should not participate in a specific surgery? If so, how did you handle the situation?

"I have never had a situation when I felt like I couldn't participate in a surgery. If a situation were to arise where I felt uncomfortable or unprepared, I would talk with a supervisor immediately, and explain my feelings and ask if it is possible to have someone else assigned as the first assistant."

As a surgical first assistant, your job is to work hand in hand with the surgeon. An ideal situation would be to have all cases be ones that you feel comfortable with, whether it is morally, ethically, or within your scope of practice. However, if a situation were to arise that you caused you to feel like you should not assist, the interviewer wants to know that you could handle the situation professionally and without any risk to the patient.

"There have been a few times that I wasn't 100% comfortable with a surgery because I had not yet assisted on that kind of case. However, I have only requested to be excused from one surgery. I had recently had a miscarriage and the surgery was a cesarean delivery of a stillborn fetus. Although today I feel like I could handle that surgery and be ok, at the time, I was still experiencing a great deal of difficulty with my own loss. When I explained to my supervisor, I was immediately replaced and allowed to assist with an alternate procedure."

"This has not been something I have faced. If it did happen I would immediately let my supervisor know that I was not comfortable and the reasons for my discomfort so that another first assist could replace me."

Working in a surgical setting is often very stressful. What are some ways that you prepare yourself for potentially stressful situations?

"I believe no matter what job we choose, there is always the potential for one day to be more stressful than another. I like to look at my schedule each morning and get a mental list of what cases we have scheduled so I can prepare myself for what my day should be like, without any emergencies. Taking little steps like that to prepare for the day helps me prevent feeling overwhelmed, which can occur from being ill-prepared."

The interviewer acknowledges the potential for stress in your job as a surgical first assistant. However, the question also shows that the interviewer expects you to be able to recognize and prepare for potentially stressful situations. Not everyone is 100% calm 100% of the time, but being able to recognize things that may cause tension or stress and having ways to help yourself deal is important, no matter what job you have.

"Exercise is a big stress reliever. I like to work out a few times each week to help me release some of the tension that may be building up, even when I'm not aware of it. Also, if I feel like I am starting to feel tense or overwhelmed, I always make sure to talk with a co-worker or supervisor and make sure I don't try to shoulder everything myself."

"Life, in general, can be stressful at times. I have learned to plan my day, as much as possible, ahead of time. For instance, before I leave work each evening, I look at the surgery schedule for the next day so I can have an idea what my day should be like. There may be other cases that arise from the time I get off work one day until I return the next, but having an idea of what the majority of the schedule looks like is always helpful. Also, I have learned to trust my body and the tell-tale signs that I am beginning to feel overwhelmed or stressed. If I need a break between cases, or if I need a day off, I have learned that it is ok to talk to a supervisor and take that time. It's hard to take care of others if we aren't taking care of ourselves, as well."

"I have a morning routine that involves meditation, breathwork, and journaling. I also exercise 4-5 times per week. These are the crucial tools I use to deal with stress."

Give me an example of an interesting surgical case that you assisted with.

"Although I was not actually the surgical first assistant on this case, one of the most interesting cases I have ever seen was a kidney transplant. I was still training and was given an opportunity to observe a transplant case. The things that can be accomplished in an operating room that can save or improve the quality of life for our patients is remarkable."

This is part of the interview where you need to be very careful of your wording. Remember, it is ok to give an example of a case, but never give specifics such as a patient's name, what facility you were working in, or anything else that could be considered a breach of patient confidentiality.

"One of the most interesting cases I ever assisted with was a multiple birth obstetric case. The mother delivered fraternal triplets by cesarean. It was the first multiple births I had ever assisted with. That case showed me just how skilled surgical teams have to be. Additionally, there was a pediatric team present for each infant being delivered. It was a true example of teamwork!"

"After all this time working as a surgical first assistant, I have to say I could probably think of dozens of interesting cases. To me, each case is as individual and interesting as the patients we are caring for. Whether it's performing an appendectomy or repairing a hernia or assisting a cardiologist with the delicate parts of a heart, everything about being a surgical first assistant is interesting."

"I was able to go to the OR to assist with a surgical procedure. What was most interesting was that the procedure was not as delicate as I had imagined it to be."

If you were working a case where a patient had signed consent, but just before being sedated, he stated to you that he doesn't think he wants the surgery, what would your response be?

"Entry Level: "If a patient appears unsure or states that he may have changed his mind about any procedure, invasive or not, that is something that I am obligated to tell my supervisor."

This situation is one where legal issues should be weighed very carefully. Knowing how to make a judgment call is one thing; making a decision for a patient is something completely different. The interviewer wants to know that you are aware of your legal responsibilities in a case such as this and that you have the patient's best interest at heart.

"A patient has the right to opt out of any treatment. Even if consent has been signed, if a patient tells me that he has changed his mind, or is unsure, I will immediately notify the surgeon and my supervisor before the procedure is begun."

"Whether a consent has been signed or not, if a patient expresses a desire to cancel or postpone a procedure, it is well within his or her right to do so. I would immediately notify supervisory staff and make sure that the surgeon is notified, as well. Performing a procedure on a patient after he/she has stated that it is no longer their wish could constitute a legal charge of battery."

"I would immediately advise the anesthesiologist and my surgeon. Signed consent is not a legally binding document; the patient has every right to change their mind."

Do you feel like you have strong relationship building skills?

"I do feel like I have good relationship building skills. I like people and enjoy getting to know them."

Building strong relationships is essential for the success of any business. The healthcare industry is no exception, especially in concentrated areas like surgery, where most days you work with the same people. Share why you think you have good relationship building skills.

"I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves; I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'."

"I believe I have strong relationship building skills. I value the opinions of others and try to show respect to them. I find that having a caring attitude and a willingness to learn about others helps build relationships. Working in surgery, I believe, it is really important to make an effort to build strong relationships with your team. Often, we work within the same team day in and day out. We learn one another's strengths and weaknesses, likes, and dislikes, and that is crucial when we are taking care of people who are in such a dependent position as those needing surgery."

"Without a doubt. Not much is better than having a strong connection with your coworkers and the feeling of being a team. I enjoy getting to know people and sharing about myself, as well. I believe this helps to identify strengths and weaknesses of your team members, which is crucial ."

What do you dislike most about being a surgical first assistant?

"The thing I dislike the most is that I don't get to spend one on one time with my patients and get to know them. I love what I do, but most of the time, my patients are either sedated or are being sedated by the time they get to me and they wake up in recovery when I am no longer with them."

No matter what job a person has, there are things that we like and dislike. Remember to answer honestly, but cautiously. You don't want to say 'I don't like not being the surgeon.' You chose this career, and don't want it to look like you have regrets now. Try to make your answer be something that is something that interviewer could relate to whether he has worked as a surgical first assistant or not.

"The thing I dislike about being a surgical first assistant actually has nothing to do with my job title. What I dislike, like everyone in the healthcare industry, is having to acknowledge that we cannot heal or save everyone. Sometimes we go into a surgery and the patient tolerates a procedure well and recovers without incident. Other times, the patient's condition is too fragile and they do not survive. That is the most difficult thing about my job."

"That is kind of a hard question to answer. I suppose if I had to choose something that I really dislike about being a surgical assistant, it would be that I never know how my patients are after they are discharged from surgical care. I am in the operating room and assist in some of the most critical times of a patient's life and then when we are finished, they are transferred to the recovery area and either to the hospital floor or discharged to home. There is no time to have a personal relationship with patients like there is for doctors or nurses in clinics or long-term care facilities. Still, I love what I do and wouldn't change careers for anything."

"I've spent a lot of time building rapport with patients and their families. I recall from my surgical rotation that I was able to speak with the patient just prior to their surgery and sometimes the next day. Very short interactions is the part of being a first assist that would be easy to dislike; however, being a part of the surgical treatment of so many will be a more than acceptable trade."

If you were scheduled to assist with a surgery, but had reason to believe that the surgeon was impaired and may be unsafe to perform surgery, what would you do?

"If I thought that a surgeon was impaired, I would ask if he is feeling well or if he is ok. If after talking to him I still felt like there was some reason that the surgeon may not be able to safely perform a procedure, I would immediately tell my supervisor. Overlooking something so as not to offend a co-worker, even someone with a higher rank than I, is something that I can be held accountable for, as well."

Unfortunately, scenarios like this do happen in real life. The interviewer is not trying to trick you into being the bad guy, but rather wants to know that you are able to prioritize your patient's health over the feelings of a surgeon who is possibly impaired.

"Patient safety should always be the first thought for any of us providing care. If I were to suspect that a surgeon is impaired in any way, I would immediately notify my supervisor with my concern. Even if it is found that the surgeon is well and can perform the surgery, it is always better to err on the side of caution when patient care is a factor. We all are responsible for protecting a patient's safety."

"While I realize many staff members are apprehensive when it comes to reporting what may seem like an uncertain situation, such as a surgeon's possible impairment, patient safety is the responsibility of everyone on the care team. If I suspected a surgeon to be impaired, no matter the reason, I would notify a supervisor immediately. Situations like this, if overlooked, can put a patient's life in jeopardy, depending on the procedure to be performed. Also, allowing someone to perform any surgery on someone when that person is impaired is grounds for serious legal consequences."

"I would inform my supervisor of my concern right away. The safety of the patient comes first."

"I would ask the surgeon whether he or she is feeling okay. If he or she doesn't behave correctly or I don't feel safe, I would inform the senior person in the theatre know of my concerns. I would apologize to the surgeon, but I would ask him or her to stop."

Surgical First Assistant Interview Questions

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1. How do you approach dealing with an angry patient, and why?
2. Working in surgery requires a great deal of attention to detail and often multi-tasking. What do you do to help keep yourself from becoming overwhelmed?
3. There are many different personalities among peers and coworkers. What would you like for people to notice about your personality?
4. What makes you feel you will be a good fit for our organization?
5. What is your greatest fear about being a surgical first assistant?
6. Tell me about a time you had a disagreement with a coworker and how it was resolved.
7. Would you ever consider relocation? If so, what areas are you open to?
8. Tell me about a time that there was an unexpected emergency at work. How did you handle the situation?
9. Talk about a time that you had to deal with a significant change in your work procedures or in your workplace. How did you handle that change?
10. Have you ever considered going to back to school to get a higher degree or to change career paths?
11. What is one of your biggest weaknesses and what are you doing to improve in that area?
12. Have you ever felt it necessary to go to someone who is higher in the chain of command than your immediate supervisor to resolve or report an issue?
13. What are some aspects of your specialty that make it unique compared to other specialties?
14. What are some of the first things you'd like to accomplish if you are offered this position?
15. What sets you apart from other surgical first assistants, and why are you the best candidate for this job?
16. Why did you choose a career as a surgical first assistant?
17. If you suspected a team member of having a hangover or being under the influence of other substances, what would your response be?
18. Many healthcare workers report experiencing 'burn out' at some point in their careers. What do you do to help prevent this in your life?
19. What kind of coworkers do you find difficult to work with?
20. What is an example of one of the most difficult cases you have ever worked?
21. What is something about you that most people may not know?
22. Have you ever been yelled at by a surgeon, and if so, how did you or how would you handle that situation?
23. How would you handle a situation if a family member was angry because of a poor surgical outcome regarding their loved one?
24. Has there ever been a time that you felt you should not participate in a specific surgery? If so, how did you handle the situation?
25. Working in a surgical setting is often very stressful. What are some ways that you prepare yourself for potentially stressful situations?
26. Give me an example of an interesting surgical case that you assisted with.
27. If you were working a case where a patient had signed consent, but just before being sedated, he stated to you that he doesn't think he wants the surgery, what would your response be?
28. Do you feel like you have strong relationship building skills?
29. What do you dislike most about being a surgical first assistant?
30. If you were scheduled to assist with a surgery, but had reason to believe that the surgeon was impaired and may be unsafe to perform surgery, what would you do?

Surgical First Assistant Interview Questions

1. How do you approach dealing with an angry patient, and why?

2. Working in surgery requires a great deal of attention to detail and often multi-tasking. What do you do to help keep yourself from becoming overwhelmed?

3. There are many different personalities among peers and coworkers. What would you like for people to notice about your personality?

4. What makes you feel you will be a good fit for our organization?

5. What is your greatest fear about being a surgical first assistant?

6. Tell me about a time you had a disagreement with a coworker and how it was resolved.

7. Would you ever consider relocation? If so, what areas are you open to?

8. Tell me about a time that there was an unexpected emergency at work. How did you handle the situation?

9. Talk about a time that you had to deal with a significant change in your work procedures or in your workplace. How did you handle that change?

10. Have you ever considered going to back to school to get a higher degree or to change career paths?

11. What is one of your biggest weaknesses and what are you doing to improve in that area?

12. Have you ever felt it necessary to go to someone who is higher in the chain of command than your immediate supervisor to resolve or report an issue?

13. What are some aspects of your specialty that make it unique compared to other specialties?

14. What are some of the first things you'd like to accomplish if you are offered this position?

15. What sets you apart from other surgical first assistants, and why are you the best candidate for this job?

16. Why did you choose a career as a surgical first assistant?

17. If you suspected a team member of having a hangover or being under the influence of other substances, what would your response be?

18. Many healthcare workers report experiencing 'burn out' at some point in their careers. What do you do to help prevent this in your life?

19. What kind of coworkers do you find difficult to work with?

20. What is an example of one of the most difficult cases you have ever worked?

21. What is something about you that most people may not know?

22. Have you ever been yelled at by a surgeon, and if so, how did you or how would you handle that situation?

23. How would you handle a situation if a family member was angry because of a poor surgical outcome regarding their loved one?

24. Has there ever been a time that you felt you should not participate in a specific surgery? If so, how did you handle the situation?

25. Working in a surgical setting is often very stressful. What are some ways that you prepare yourself for potentially stressful situations?

26. Give me an example of an interesting surgical case that you assisted with.

27. If you were working a case where a patient had signed consent, but just before being sedated, he stated to you that he doesn't think he wants the surgery, what would your response be?

28. Do you feel like you have strong relationship building skills?

29. What do you dislike most about being a surgical first assistant?

30. If you were scheduled to assist with a surgery, but had reason to believe that the surgeon was impaired and may be unsafe to perform surgery, what would you do?