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Superintendent Mock Interview

Question 32 of 40 for our Superintendent Mock Interview

Superintendent was updated by on June 29th, 2023. Learn more here.

Question 32 of 40

In your opinion, what should a school board member do when contacted by a parent with a school-related problem?

The interviewer would like to ensure that you understand the school hierarchy and would respond professionally in a situation like this. As a school superintendent, you will come across parents trying to 'get to the top' when an issue arises. Assure the interviewer that you will handle this matter professionally and appropriately, following the school district's policies and procedures.

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How to Answer: In your opinion, what should a school board member do when contacted by a parent with a school-related problem?

Advice and answer examples written specifically for a Superintendent job interview.

  • 32. In your opinion, what should a school board member do when contacted by a parent with a school-related problem?

      Why the Interviewer Asks This Question

      The interviewer would like to ensure that you understand the school hierarchy and would respond professionally in a situation like this. As a school superintendent, you will come across parents trying to 'get to the top' when an issue arises. Assure the interviewer that you will handle this matter professionally and appropriately, following the school district's policies and procedures.

      Written by Krista Wenz on June 27th, 2023

      Answer Example

      "If a school board member were contacted directly by a parent, I would expect that board member to listen to the parent, then encourage them to talk to the school principal. If the principal could not handle the situation, they would bring it to me. If it were a matter to be discussed at a board meeting, I would do so. It's important that our community of parents is heard, but we also need to allow our staff and leadership to be involved in the resolution process. We have to keep our teachers and principals empowered."

      Written by Krista Wenz on June 27th, 2023

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "It is very important to listen to the parent and ultimately guide the parent back to the school principal. School board members have policies and a code of ethics, just as I do as the superintendent. Using the resolution process and starting informally at the lowest level of where the misunderstanding occurred is best for making sure our principals feel supported and have the autonomy to correct any perceived or real issues. The parent could come to me if he feels he did not get attention or satisfaction from the principal's interactions."

      Rachelle's Feedback

      Your understanding of the internal structure and how to best support your principals through empowerment is fantastic. This answer is well thought out and shows that you are mindful of all parties and their needs.
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