I try to offer a better experience to my clients, both internal and external. I want to genuinely make their lives better. I operate on a day to day basis as if the CEO were standing behind me. I follow the rules set within the employee handbooks, and act accordingly. I make it a point, no matter how small of a request, no matter the difficulty, regardless of the attitude of my client, to go above and beyond their expectations. I treat everyone the same and that has always provided me with success.