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Shift Leader Mock Interview

To help you prepare for your Shift Leader interview, here are 30 interview questions and answer examples.

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Question 1 of 30

Tell me about a time when you took a risk to achieve a goal. What was the outcome?

The most appropriate level of risk tolerance to show will depend on the organization. In general, it's safer to show a moderate amount of risk instead of a high amount. This way the interviewer will be able to see ambition and use of good judgment.



Choose an example when the outcome was positive and when the risk was not something that was irreversible. Explain what the problem was that you had to overcome. Explain what risk you were taking"”sometimes it'll be useful to think of what you were not supposed to do and do it anyway. Then explain how your actions led to a positive outcome that benefitted the company.



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30 Shift Leader Interview Questions & Answers

Below is a list of our Shift Leader interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Tell me about a time when you took a risk to achieve a goal. What was the outcome?

  • 2. Tell me about a time when you didn't do so well on something as a leader.

  • 3. Tell me about how you delegate effectively.

  • 4. Give me an example of when you led by example.

  • 5. Tell me how you would run a weekly team meeting.

  • 6. Describe a major change that occurred in a job that you held. How did you adapt to this change?

  • 7. Tell me about a time when your boss told you to do something that you disagreed with.

  • 8. Tell me about your favorite job or manager. What made this person/position so great?

  • 9. Are you experienced in handling customer payments and being responsible for large amounts of cash?

  • 10. As a shift leader you may be asked to work overtime, weekends, evenings and even holidays. Do you have flexibility in your availability?

  • 11. As a shift leader, you will be on your feet a lot during the day. Are you ready and willing to accept a physically demanding job?

  • 12. Do you enjoy customer service?

  • 13. Tell me about your long term career goals. What is your ideal career path or position?

  • 14. What are your short term career goals?

  • 15. Have you ever taken any courses or workshops related to customer service or sales?

  • 16. Do you have any management experience? Tell me about the largest team that you have managed.

  • 17. Describe a time when you facilitated a creative solution to a problem between two employees.

  • 18. What would your previous supervisor say about your time management skills.

  • 19. What are you hoping to achieve from this position, and our company?

  • 20. In your opinion, what are the 3 most important skills to have as a shift leader?

  • 21. Describe a time where you had to deal with an irate customer. How did you handle the situation and were you able to make the customer happy in the end?

  • 22. Do you have experience with inventory and order management?

  • 23. What is the most common complaint you receive from customers in your current role? What would your recommendation do to improve that customer experience?

  • 24. Can your subordinates rely on you? Tell me about a time that you went over and above in order to pull a task together for your team.

  • 25. It is important to be able to multitask on the job as a shift leader. Tell me about your multitasking abilities.

  • 26. Do you find that people listen to you when you request something of them?

  • 27. As a shift leader you must have great communication skills. What would your previous manager or supervisor say about your communication style?

  • 28. How would you define good customer service?

  • 29. What will you offer us, as a shift leader, that others may not?

  • 30. Do you enjoy the challenge of more responsibilities?