How to Answer: How do you build trust and rapport with your clients?
Advice and answer examples written specifically for a Senior Account Manager job interview.
25. How do you build trust and rapport with your clients?
How to Answer
As a senior account manager, building and maintaining client relationships is important. Not only will it contribute to your individual success, but also to the reputation of the company. The interviewer wants to know if you have what it takes to build strong client relationships. In your response, you can mention relationship-building activities such as:
-Asking questions to better understand their needs
-Setting clear expectations
-Learning their industry language
-Being available and willing to assist
-Providing thorough information
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"One of the best ways I've been able to build strong trust and rapport with clients is by taking the time to fully understand the clients' needs. I ask clarifying questions, learn the industry language, and demonstrate effort towards their overall goals. This has helped me gain long-term clients and clients that return."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I build trust and rapport with clients by being professional, open to their questions, and by letting them know I am committed to their needs."
Written by Ronda Barnes on November 11th, 2021