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Top 25 Secretary Interview Questions

What is your best skill as an office assistant?
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Question 2 of 29
Describe a time when you had really felt good about a performance in your job.
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One option for this question is discussing a time you achieved a major goal or received an award for top performance. Describe the goal you achieved, what steps it took to get there, and how excited you were to reach the goal. Or, talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Be sure to close with how happy the customer was when they left!
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Question 3 of 29
A secretary needs to be very organized. Describe your organization characteristics.
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How do you keep yourself organized? Do you utilize a calendar system? Have you been known for color coding sticky notes? Do you keep a running task list? Do you have a filing system in place? Simply share what tools you utilize to keep yourself in-check and organized!
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Question 4 of 29
What is your greatest weakness? What are you doing to improve it?
Professional Answers Preview
Interviewers understand that we have weaknesses, and they want to hear that you understand yourself. Pick something that is not a necessity for the job that is not your strength, and openly share it. Perhaps your weakness is that you get nervous speaking in front of large groups of people. The key to this question is ensuring that you acknowledge your weakness, and that you are taking steps to grow in this area. It shows the interviewer that you have initiative. Think about ways you have stretched yourself to grow in your area of weakness. Perhaps you decided to coach a youth sports team to give yourself an opportunity to practice speaking in front of groups of people in a less intimidating environment.
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Question 5 of 29
Customers can have a nasty attitude for no reason. What techniques do you employ to calm down customers when they are irritated?
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Question 6 of 29
Tell me about your cash handling experience.
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Question 7 of 29
Have you ever coordinated an event? How did it go?
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Question 8 of 29
Why do you want to work for this office?
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Question 9 of 29
Why did you leave your last job?
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Question 10 of 29
Tell me about a time when you missed some important details for a report. What happened?
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Question 11 of 29
Walk me through a typical day for you at your last office.
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Question 12 of 29
How many years of office work have you had?
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Question 13 of 29
Please outline your experience of accurately undertaking basic office/paperwork duties.
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Question 14 of 29
What is your ideal company?
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Question 15 of 29
Tell me about yourself.
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Question 16 of 29
Describe a situation when you were given a large amount of data, had a purpose to analyze it, and gave an outcome regarding this data. Explain the process you took forth in each stage of that process.
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Question 17 of 29
Describe a bad customer service experience you have had in the past and how you handled it?
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Question 18 of 29
What signs of trust have you demonstrated in the past while working?
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Question 19 of 29
Tell me about the most difficult supervisor you have ever worked with, and how you went about working with him or her?
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Question 20 of 29
Can you multi-task? What experience do you have that represents to me how well you multi-task?
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Question 21 of 29
Give an example of a time you procrastinated and it led to a very difficult situation. Explain whether it required you to work more in the end or turned a report into a disaster.
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Question 22 of 29
You have been asked to set up a meeting. Quickly go over the steps you take to make this meeting happen.
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Question 23 of 29
Why do you want to be an office administrator?
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Question 24 of 29
How proficient are you with Microsoft Excel?
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Question 25 of 29
Tell me a time when you had to handle something drastic, but no one was around to help you. How did you do it?
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Question 26 of 29
What is your greatest strength?
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Question 27 of 29
How well would you say you supervise people?
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Question 28 of 29
Why are you the best candidate for us?
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Question 29 of 29
Explain your greeting and how you handled phone calls at your previous employment.
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User-Submitted Interview Answers

Question 1 of 29
What is your best skill as an office assistant?
User-Submitted Answers
1.
Being able to communicated with internal and external clients.
2.
As an assistant I will make first make sure that every work given to me should be completed in time or I must say before time limit.
3.
Of my many skills I would say that I am great at problem solving and rising up to a challenge is one of my best if not THE best skill.
4.
I get things done in a timely and accurate manner.
5.
I am hard worker, fast learner, very active, taking my job seriously.
6.
Technical and communication skills.
7.
Experience of accurately undertaking basic office/paperwork duties *
8.
I am good at multi tasking. I deliver on time. I am a quick learner.
9.
Handling office tools effectively and efficiently. Can coordinate work with subordinates and handle msoffice excel/msword/presentations and powerpoint tools.
10.
Communication and organization.
11.
I has a basic knowledge and use of Microsoft word, Excel, Corel draw, Power point etc. Also, I can type 80 words per minute and also use of internet.
12.
Being organized and being able to mulittask.
13.
As an office assistant I set goals and I make that I achieved it and meet the deadline.
14.
Contribute may knowledge.
15.
My customer service skills.
Question 2 of 29
Describe a time when you had really felt good about a performance in your job.
User-Submitted Answers
1.
We had a guest complaint about the food we were serving how there wasn't a huge variety. I had dealt with this guest before and knew that she was only really seeking attention because she stayed at our hotel multiple times. I decided to make something special for her that's off the menu so that she will feel more appreciated.
2.
Making sure the office run smoothly. Comfortable result. Every day I tell myself that I have done a good job.
3.
Taking over a position I had no training for and keeping things running smoothly in the office.
4.
When I complete a tender and we get rewarded. Or simple thing as being able to trace my boss' suitcase after losing it at the airport and not reporting it.
5.
Had an influx of customers, kept calm and handled one at a time, instead of stressing out.
6.
I try and ensure that I put in all my efforts to deal with the daily work order effeciently and provide deliverables on time. Performance is an onging process and demands consistent efforts hence being appreciated for your work makes you feel good.
7.
When my company is trying to win Kenya Airways insurance policy as their broker. I try as much as possible to make sure I follow up on same. I make sure all the typing words are in order and create all the design used in the policy and at last, we got the business.
8.
In my past waitressing experience when the custumers take the time to thank you and tell you how great you did and even make the effort to tell you manager.
9.
When I meet the deadlines I set for a certain goal.
10.
I feel confident about my job for every moment.
11.
I would have to say on eom it is very hectic and everything is on a time frame and deadlines that need to be met and are preform properly.
12.
Please outline your experience of accurately undertaking basic office/paperwork duties.
13.
When I was part of the team that won the ISO 9001 certificate.
14.
A time when I felt really good about a performance I did for my job was when my supervisor acknowledged my successes and praised me for a job well done.
15.
Current job we were understaff but managed do handle the workload very well between only the 2 of us.
Question 3 of 29
A secretary needs to be very organized. Describe your organization characteristics.
User-Submitted Answers
1.
I am able to multi task without feeling of stress whenever comes alot of work pressure.
2.
I make a to-do-list and cross out the tasks I complete.
3.
In order for me to be accurate at work, I need to know where my stuff is, so I like to label and organize Important document. I like to order my task from the most importat to the least and time my self so that everything is done when needed.
4.
Planning your work.. Beginning with the most urgent.
5.
I write things down and if I cant write things down then I can record it.
6.
Everything has to be right. Everything has to be organised. Preparation needs to be done. Everyone would come to me as they knew I had everything ready. At times I would remark on organisational tasks from others.
7.
I am a very organized individual personally, I like to make sure I have a day to day to do list, well organized table.. I believe in prioritizing my tasks.
8.
I keep clear notes, a daily check list of routine tasks, and keep a neat and tidy work area.
9.
Please outline your experience of accurately undertaking basic office/paperwork duties.
10.
I have very strong organization characteristics including punctuality, making and sticking to a schedule, and balancing my activities of the day.
11.
My organization characteristics included, clear and precise notes and using Microsoft calendar throughout the day. It help me prioritize my duties.
12.
I prioritize my workload and check with the staff to see when it needs to be in by, I check dates, I keep a check off list and a log.
13.
Please outline your experience of accurately undertaking basic office/paperwork duties *
14.
Punctual, good oral and written communicator, prioritisation, diarising and taking notes.
15.
Please outline your experience of accurately undertaking basic office/paperwork duties.
Question 4 of 29
What is your greatest weakness? What are you doing to improve it?
User-Submitted Answers
1.
My greatest weakness would be that I am a perfectionist. I want to do a good job so I push myself to be perfect.
2.
Please outline your experience (if any) of managing or leading others.
3.
Reluctance to say no. ..I am learning to become firmer when asked to do things.
4.
Please outline your experience of accurately undertaking basic office/paperwork duties.
5.
Outline your experience of accurately undertaking basic office/paperwork duties.
6.
Please outline your experience of handling cash.
7.
Please outline your experience of accurately undertaking basic office/paperwork duties.
8.
Please outline your experience of accurately undertaking basic office/paperwork duties.
9.
Please outline your experience of accurately undertaking basic office/paperwork duties *
10.
Not being able to say no. I sometimes take on too many projects at once, but I may say that I am learning to take on only what I know I am capable of completing in a timely manner.
11.
Lease outline your experience of accurately undertaking basic office/paperwork dutie.
12.
I like to get the job done and sometimes I have to allow more time to accomplish it.
13.
I am very fast ( talking fast, working fast ), my co-worker can not help me when I need help. I can not train a new employee, because I am very fast, they can not understand me. I tried to be relax and slow, but only for few days, and become fast again. I think it is my nature.
14.
I am friendly by nature and tend to be soft rather than being assertive.
15.
Procrastination. I am improving this by keeping a diary where I list my things to do and tick them every evening.
Question 5 of 29
Customers can have a nasty attitude for no reason. What techniques do you employ to calm down customers when they are irritated?
User-Submitted Answers
1.
I usually cater to customers whether they are wrong or not. Most importantly I stay calm and don't let anger get to me. If there is only one person angry, they will start to realize there is nothing to be angry about.
2.
Listen to them then try to give a solution to calm there anger and that way walk thoughout the problem with them.
3.
Stay calm. Always be the positive one and explain in such a manner that will enable customer to understand the situation.
4.
I like to be helpful and kind and compasionate. As you never know what burdens people may harbor.
5.
Will try to understand them the situation and try to tell them the solutions which I can take.
6.
Listen. Always listen. Even if they are not happy about something. There might be a small understanding. Ask a couple of questions. I try to explain the reason for what we do. If they are not happy then I find a solution and see I can help. If we make a mistake I will say sorry.
7.
People dont want to argue. No one wakes up with an aim to be annoying. It is normally when someone has not been heard it is what annoys them. I ask what they want me too.
8.
Banking has a lot of irratated customers. Had a lot of angry customers. An example, when you travel overseas they dont say when there are going aboard so they would come into the bank angry. I would give them undivided attention and sit them. Try and help and resolve the situation. Maybe away from the middle of the floor. You dont want a drama. Take them to a quieter area. Offer them tea or coffee. I would explain the situation. A lot of customers do not know that. Listen and knowledge what they saying. Give them the reasons for what has happens.
9.
I give them all my attention and listen to their complaints.
10.
Not to blame or trying to find how did wrong, I will apologize and not argue.
11.
Approach customer with a professional poise and a calm voice when addressing the customer.
12.
A smile and a common demeanor.
13.
Let them say what they have to say without interruption stay in control understand their needs and respond with kindness.
14.
First smile and ask here to calm down, assure to him that all his queries will be properly addressed.
15.
I think the best way to handle irritated customers is to speak politely back to them and to let them know they and their complaint are being heard.
Question 6 of 29
Tell me about your cash handling experience.
User-Submitted Answers
1.
I've worked in retail over three years. I have handled over $500.00 counting my balancing my drawer when closing at night.
2.
My experience with money started at kfc, taken orders and making sure im giving back the correct change back. Ticket sellings fr sporting events at my highschool, cash handling, payment of orders, balancing float and making changes.
3.
My experience with money started at kfc, taken orders and making sure im giving back the correct change back. Ticket sellings fr sporting events at my highschool, cash handling, payment of orders, balancing float and making changes.
4.
I have exsperience in restaruant and retail. Collecting money and giving change and balancing cash register at the end of my shift.
5.
Experience of handling cash.
6.
Experience of providing excellent customer.
7.
Experience of working in a pressurised and/or busy environment.
8.
Cashiering. A lot of that is about taking in cash. Balance tills. Treat the money like it was your own morality for the responsility. Later on in years- it was behind the scenes dealing with customer handling. Customers would get the right service through their money. If customers were at a finaical lose there was tight restriction on how to deal with certain situations.
9.
I am in charge of all school monies that goes on the safe and send it over to the district after keeping a record of what and when cash goes out.
10.
I will use petty cash in every expenditure.
11.
I have volunteer at they parish. Where I count the donation collection and fill out the bank deposit slip. Also will volunteer during fundraiser where I distribute money to each booth and collect at the all money that was made.
12.
My first internship in college started with the secretary quitting and then I had to handle the check book. My current job I have to handle money on a weekly and sometimes daily basis considering what events are going on for the office. I have to do a weekly deposit along with counting thousands of dollars in one sitting for events that our office does.
13.
My cash handling experience is tough but not that scary.. For I followed strictly the policies laid down by my boss.
14.
Please outline your experience of accurately undertaking basic office/paperwork duties.
15.
I am very careful when handling cash, when returning change I always count the change to the customer.
Question 7 of 29
Have you ever coordinated an event? How did it go?
User-Submitted Answers
1.
Yes.. It went well.. I provided invitations and do follow-ups.
2.
Yes, I did. Participation was great. I provided programs, food, entertainment, and speakers. It was a success.
3.
Yes, I have. Participation was a success.
4.
Yes, I coordinated an event, workshop for home providers. It was a success. I called all home providers. Each participant arrived and asked question.
5.
Yes, I coordinated a workshop for home providders. I called each participant and informed them of the event and time of the workshop. It was a success. All participants were came to the meeting and asked necessary questions.
6.
As a clerk in er, will doing a unit meeting. Before that you'll prefer a agenda from your manager and you will inform all the staff about it.
7.
Yes, just a few months ago I coordinated a fundraiser for Bount Farms. A local organic farm that gives to local families in need. It went very smoothly and I am excited about organizing it again for next year.
8.
Think outside the bank- we did it for all premenent staff. I done all the reception for it. I organsied the event.
9.
I love to interact with customers. In banking there are a lot of networking. To try and recruit and keep people on board. Events would be organised where cilents could come in and perhaps their friends. Identity and clear. Making sure they can still attend. Making sure they have clear entry and no problems. And made sure they knew where they wanted to go. Minutes before your appointment meeting and greeting.
10.
Yes, I coordinated march of dimes for my site. It went well.
11.
I have coordinated an event at church. We have a good outcome of people joining us during this event and always open to new suggest about the event.
12.
Yes. I have coordinated many events. To start with I coordinated a training. I had to make sure that 75-100 people could fit in the room. I also worked with another agency and communicated what they needed and fulfilled those needs. The event day came and we had a great day of training.
13.
Yes I coordinated a event for my nursing team. A lot of thought go into coordinating a event but I always received ideas from my co workers.
14.
Yes, I independently coordinated a Thanksgiving dinner at my grandmas house. I decorated for the theme event, moved the furniture to fit over 20 people and made appetizers. It came out very nice.
15.
Organised on house graduation ceremony went very well.
Question 8 of 29
Why do you want to work for this office?
User-Submitted Answers
1.
I know the company very well and I want to work here to improve my professional skills and enhance my career.
2.
You can see the expression on my face, since I started working here on the 1st of dec 2011, it has been an absolute pleasure, the management and staff have been so supportive and patient, the environment has been refreshing, interacting with the students has been phenomenal. I know if I continue working here I would be an asset to the University.
3.
I want to work in your office because I know that your company are good and I can help your company to grow and to learn more skills and knowledge. And I like the company vision for the clients to help them in their needs. And I think your company needed me.
4.
Because I know that your office are good and I can help to grow your company..
5.
I want to work for this office to learn more knowlegde and skills and help to grow your company.
6.
Because it will be a good challenge and to learn new things.
7.
To learn more and get experience so that I can improve my carreer.
8.
I have found that my strengths and attributes fit well. I have worked with programs and the STAT program I feel will be no problem for me to get into and understand. I have had to really dive into programs before such as a picture link program we use for employee IDs. I have had to set up on the back end of a program new ID badges for people when they find that they would like their county agency to have an ID badge.
9.
Inova are very well known in the community and I would love to contribute to the success of the company.
10.
I think my skills and experience will transfer to this company. I like the fact that its a team, and that everyone works together keeping the employers safe and protecting them. Like the visionn statement says "caring today for a healthy tomorrow"
11.
I want to have experience in different areas.
12.
I am looking forward to working for high profile individual and understand the position is demanding. I am ready for the challenge.
13.
My goal when taking the receptionist job a Wiederstein was to learn all that I could and eventually seek out a position at the highschool level. When I read the job description for this opening, it seemed to be a job along the lines of what I am doing now, with an opportunity to learn new skills and work in the highschool environment.
Question 9 of 29
Why did you leave your last job?
User-Submitted Answers
1.
Why did you leave your last job?
2.
I would like to grow as a person and in my work environment. I loved it there, but there wasn't any promotional positions available.
3.
I want to get more experience in different fields.
4.
I am looking for a challenging position after 10 years of same routine work.
Question 10 of 29
Tell me about a time when you missed some important details for a report. What happened?
User-Submitted Answers
1.
I would immediately talk to management. Communicate and give a solution.
2.
I like to make things are done right. Sometimes unfortunately in banking you can be let down by others departments. Although I wouldnt do everything I was the relationship manager so it was about getting the connection done and right.
3.
I sent my receipts to the wrong person. I apologized and wrote a note to whom what receipts goes to as a reminder for next time.
4.
First confused then I called the other part and tell the details which are missing so the can add.
5.
Just as my activator strength shows impatience there maybe a time where I have made a plan and after following through someone else may have had a better idea. I had a task where I was to prepare a document and it needed to be done before a meeting and it got brought to me two hours before it needed to be done. The information had to be compiled fast and the data had to be made into a pie chart in Excel. I was able to get it done but for me I feel I could have had a better presentation for the meeting if I would have had more time given to me.
6.
Tel me about a time when you missed some important details about a report, what happened?
7.
Honestly I don't recall a time I missed important details of a report do.
8.
Luckily, so far I have not missed any important details about a report.
9.
I give my work to another co- worker, and fox on this problem only, and keep myself quiet, search everywhere and try my best to remember any thing belongs to that report. Usually everything become OK at the end, because I am very careful about my documents.
Question 11 of 29
Walk me through a typical day for you at your last office.
User-Submitted Answers
1.
1. Write down a list of persons attending the meeting, gather together their contact information.2. Find a date and time in the calendar that works well for the meeting.3. Send out a notification of meeting time and date.
2.
I get to work, access my desk and the work load that my have been placed on my desk during the evening hours. I then organize that paperwork and head into my emails to be sure that nothing is urgent. If there is something urgent to respond to or handle I reprioritize. I have an idea of what I am doing in the day and get to it. If something comes up where I need to help with something else and it needs to be done in different correlation before another task, that tasks just get realigned.
3.
Faxing, scanning, making copies for attorneys, answering multi-phone lines and transferring to the appropriate place, filing pleading, creating memos and sending out letters, track and log correspondence, schedule court calls and e-file with superior courts, train new employees, update written procedures.
4.
Start at 7:00 am, quick look to my office, if everything is OK ( computer, printer, photocopy, phone) working and in a good condition. office supplies are available or not. check documents from other day. talk to my manager about new things. get signatures on some documents if needed. sent files to another departments. typing and word processing. answering phone calls and taking notes. deal with other employees. check emails.
5.
Day starts at 8.30 with reading of newspapers. I then check email and action on urgent ones. I then sort out mail and dispatch any documents that need to go with the rider. From there I handle tasks for the day. By evening I tick what has been done and prepare a new to do list.
Question 12 of 29
How many years of office work have you had?
User-Submitted Answers
1.
I started my internship in 2004. I then started with the law office and moved to the County in 2007. So have a total of 11 years experience.
Question 13 of 29
Please outline your experience of accurately undertaking basic office/paperwork duties.
User-Submitted Answers
1.
I ensure documents are well filed.
2.
Please outline your experience of accurately undertaking basic office/paperwork duties.
Question 14 of 29
What is your ideal company?
User-Submitted Answers
1.
A company in which I could expand my capabilities, feel respected & of course be well-paid,
2.
My ideal company would be somewhere I felt comfortable, part of a team, and could grow as a person and advance in the company.
3.
Happy place to work, enjoyable, do not feel hard work, we enjoy doing our work, we always cheer up and have a laugh.
4.
Spilt of female and male. Quite gender diverse. Looks over the river. I like looking at water it relaxes me or scenary. Have a lovely place to have lunch so canteen. Part of the company pension after 3 months. Good staff discount- 30%-50% discount.
5.
Someplace that I can promote and where they like to promote people. Long term and goal oriented.
6.
A company that will help me learn and grow as an individual as I give my best to the company.
Question 15 of 29
Tell me about yourself.
User-Submitted Answers
1.
I have 12 years experience.
2.
I have 6 years experience in administration.
3.
My name is doris ,39 years of Age Married with 3 Children finished my matric in 1993 and completed my COMPUTER CAREER IN 1994
4.
I am christine, 25 years old, single, im living now at new salata with my sister and her family, I want a new change in my life right now and I like to do sports, especially swimming and badminton and I spend my free time with my family.
5.
My name is karen murphy I'm a honest, have good organisational skills, in my previous positon I worked as a switchboard operator my main priority keeping clients happy with fast and accurate service. Within a year I was offered a high position within the company I'm hardworking and a fast learner.
6.
I am organizer and a multi-tasker with 2 children.
7.
I have been working for the school system for the past 18 yrs. First as a clerk at the d. O. Then as clerk in elementary, then two years as a secretary counselor, then moved back to murrieta and started working for val verde school district as an attendance tech for a middle school for two yrs., then as secretary III for five yras, and finally as principals secretary for the past 7 yrs.
8.
Smart, serious, intelligent, quick leaner.
9.
I am a very energetic person. I have hold myself to a high standard and feel that every day I can achieve a task given to the best my of strengths and abilities. I love to dive into projects, research and get people involved if need-be.
10.
I've been with the state 9 years, I came from Sierra Vista that closed down; and came to HQ as a office assistant, then promoted to a senior legal typist.
11.
I am passionate about helping others and enjoy organizing high profile bosses.
Question 16 of 29
Describe a situation when you were given a large amount of data, had a purpose to analyze it, and gave an outcome regarding this data. Explain the process you took forth in each stage of that process.
User-Submitted Answers
1.
Once we would get an AVR sheet. It would have all his line managers. Mobile phone to line managers. Circle numbers. To make sure that all numbers belonged there. Cross of numbers.
2.
Portiflio was 250 cilents. There is only certain an amount that can be computertized. There was reviews. We were in charge of it. So we would create a spreadsheet to format. Update those details. Data information was always up to date.
3.
First I would organize the data I received so it will be easier to input. I would then input the data into a table or database. After all the information was inputted I would then analyze it and find the outcome of the data presented to me.
4.
Quarterly I have to do a year end report for carry permits. With this I have to take the information out of an access based program and put it into an excel spreadsheet where I am able to sort it out and use formulas needed. This is a whole year of intake of cash taken in and the reports needs to say what we have in the account from last year to this year and also how many people were denied a permit. So it is a two in one report but the largest part of the report is the money part more than the denial. I am also able to get a report from our county auditor to cross check the moneys deposited to verify that the end report of the actual amount in our report is complete.
5.
Describe to me a situation when you were given a large amount of data, had a purpose to analyze it, and gave an outcome regarding this data, explain to me the process you took forth in each stage of that process.
6.
Describe to me a situation when you were given a large amount of data, had a purpose to analyze it, and gave an outcome regarding this data, explain to me the process you took forth in each stage of that process.
7.
Describe to me a situation when you were given a large amount of data, had a purpose to analyze it, and gave an outcome regarding this data, explain to me the process you took forth in each stage of that process.
8.
I had to go through our management system starting with 2002 all the way to 2008, which are thousands of files and had to look up each category to know whether or not it could be shipped to SRC or put in confidential shred. This is a long procedure and have been working on this for about 7 months.
9.
I have been doing tenders whereby I would be required to type out the technical specifications to be able to send out to Suppliers. They would then give us their feedback on compliance and pricing. I would in the meantime be preparing paper work as required. After getting offers from Suppliers, I would sit my seniors to get the best pricing and finish compiling the whole document. It has been responsibility to make sure that the document is submitted well in advance before deadline.
Question 17 of 29
Describe a bad customer service experience you have had in the past and how you handled it?
User-Submitted Answers
1.
I was phone to the bank regarding my phone insurance coverage plan but they are not giving me right feedback.
2.
I socialise with positive group of peaple. Even if im down I believed the advices would bring me up.
3.
I have had customers get very upset with me. I try to calm them, and do everything I can to help. If it is out of my control, I call in the managers.
4.
Sometimes a customer does not understand how a business works. I need to understand their point of view first. Know the differences between what we are doing. Speak to them with their point of view.
5.
I always do good experiences. I never had the experience. I always find a way to make it work.
6.
I had a gal once tell me that she was not happy with the way one of our employees handled a situation. All employees reflect on another employee weather they did the something that this customer is upset about. We had a protocol set up and I followed it per policy and this person was happy to know that their voice was going to be heard.
7.
Describe a bad customer service experience you have had in the past and how you handled it?
8.
I have had someone cuss me out because their card didn't work. I kept calm and apologized and let him know that I couldn't do anything about the card he would have to call the bank. I apologized several times and told him I understand his frustration.
9.
I had a client who complained about a colleague and did not want to deal with her. I apologized to the client and assured her that the Company will assign another sales cordinator and they were happy.
Question 18 of 29
What signs of trust have you demonstrated in the past while working?
User-Submitted Answers
1.
I always trust people. If I cannot get a job done properly people would tell me straight away. I am open minded. Happy to hear from them. I am a very straight person. Business company in mind.
2.
The fact that I trained people that they trained people. I was entrusted to pass it on to other co workers.
3.
I keep my word when I say I will get back to people, I am honest when I am not sure on how to do new things.
4.
If someone needs something done they know they can come to me. They can trust me by knowing that they gave me a job and it will get done in a timely manner and correctly.
5.
Well I am a reliable worker and my bosses can depend on me. They know I will show up to work sick before I call in.
6.
I keep all information confidential.
Question 19 of 29
Tell me about the most difficult supervisor you have ever worked with, and how you went about working with him or her?
User-Submitted Answers
1.
Sometimes the supervisor can be quite loaded. I am doing my own things at the same time. They might end up giving me extra work to reduce their work load. I would say I understand all of this. I understand that we should proirtize and ask if this is okay.
2.
No because I like them all. But the past manager I worked for was very fussy. I do prefer men managers to female managers. Men seem a little more on ball.
3.
No one I have had conflict with. Honestly I have never had a major problem with a superior.
4.
Tell me about the most difficult supervisor you have ever worked with, and how you went about working with him or her?
5.
My current boss is very disorganized, he makes his travel arrangements the last minute, misses out on important meetings by over 2 hours and am forced to apologize every time.
Question 20 of 29
Can you multi-task? What experience do you have that represents to me how well you multi-task?
User-Submitted Answers
1.
Its a normal thing for me. I deal with a variety of different tasks. Keep your eye on it.
2.
Conservational. People in research say no one can multi task. It is spiliting focus. I would do one thing and do it properly and then move on to the next task.
3.
Every day was a multi tasking day. Every day will be different. Prioritize.
4.
When you have many duties to do a in day you have to be able to organize first and then if someone comes to you during the day to do a job for them here comes some multi-tasking. Currently I back up a job and some days that job has a lot of work come in for it. If the person I help out comes to me and says she needs help I do drop what I am working on and do that job because it bring revenue into our office. This is not a hard task for me. Time management is really key in multi-tasking as well.
5.
Can you multi-task? What experiences have you done that represent to me how well you multi-task?
6.
I can do 10 things at once. Doing a copy job and answering phones; transferring to appropriate office, directing people who come in for meetings to our law library, sending faxes or scanning information to an attorney.
7.
I handled tenders and sales enquiries, arrange travel, sort out administration issues.
Question 21 of 29
Give an example of a time you procrastinated and it led to a very difficult situation. Explain whether it required you to work more in the end or turned a report into a disaster.
User-Submitted Answers
1.
It was during tax season and I had not gathered all the information needed.
2.
I have to say that I am not much of a procrastinator. I actually hate procrastination. I would use the word of not being organizing but then I run my life off of being organized and making sure I am on time.
3.
Give me an example of when you procrastinated and it led to a very difficult situation? Whether requiring you more work in the end or turned a report into a disaster?
4.
Give me an example of when you procrastinated and it led to a very difficult situation? Whether requiring you more work in the end or turned a report into a disaster?
5.
I am not a procrastinator, I get things done promptly and efficiently.
Question 22 of 29
You have been asked to set up a meeting. Quickly go over the steps you take to make this meeting happen.
User-Submitted Answers
1.
A lot of the day to day activities- customers are very busy and have to deal with things there as. You might have people booked but there could be people coming in. Making sure the room was available to take them to the side to an ad hoc appointment.
2.
I had a time where I needed to get a room for a meeting of 10 people. We did not have a meeting space available in our building and I knew of a location where a meeting could be held. I called the facilitator and it ended up that that day that location was available for that two hour meeting. If it would not have been available we would have found a location that worked. PHone calls were made and they all showed up right at 10:00 for the meeting.
3.
Please tell me the time, day and whose attending this meeting along with what the meeting is for.
4.
I first call all the attendees to confirm their availability. I then send out an invite on email with reminders. A day before the meeting, I send out reminders. I also organize for refreshments and meals should they be required and ensure the venue is well prepared.
Question 23 of 29
Why do you want to be an office administrator?
User-Submitted Answers
1.
As I have discussed the strengths I posses I feel fit in perfect for this job. I have the ambition and the knowhow from my past jobs that have lead me to be able to apply for this position and be rightly suited for it.
2.
I like the fast paced work environment, I like assisting attorneys that need help with formatting or creating documents, I like being able to work as a team with different people and learning new things.
3.
I am well trained in the position and believe I can offer the best.
Question 24 of 29
How proficient are you with Microsoft Excel?
User-Submitted Answers
1.
I am fairly proficient, I know more than most because I am a mass communications major so I am required to work with softwares of all types.
2.
I work with computers very well.
3.
Excel- intermiate. Link worksheets. Run calenders through excel in expereince.
4.
Excel and word are the biggest system tools we used.
5.
Microsoft Excel is one of my favorite programs. Like I said earlier I had to gather that data for the meeting and then make a pie chart out of the information gathered. I felt really happy with the amount of little time I was given. Excel is something that is used a lot by myself for report purposes. If I have a report where I need to sort information in my current job I either copy and past it into excel from another program or save and open it in Excel. Excel is just a really great program for many different job duties.
6.
In our office we rarely use it, but I have taken a few classes on it and can figure it out.
Question 25 of 29
Tell me a time when you had to handle something drastic, but no one was around to help you. How did you do it?
User-Submitted Answers
1.
I will see which part I can solve immediately first and urgently to keep contact the person.
2.
First I identified the problem and the possible solutions to take. Then I looked at which solution would produce the best repsonse.
3.
Depends on tasks. Generally I would see all these things. I would see which ones I need to solve immediately. See if I can stretch the problem until someone comes.
4.
A meeting wasnt canceled. Someone rang me saying a another wasnt in that they wasnt well. My ex employee thought he had cancelled his whole day. He had a situation where he had to stay up all night. He didnt cancel a supplier. I got a phone call from reception. A client was waiting for my ex employer. I told reception to say sorry and investigated the situation. I rang his duty to see if he can handle the situation he couldnt help and I explained the situation to the cilent. I rang reception and asked them for the client to be able to put on the phone. I rang him at a little stage to make the appointment. I said sorry and the cilent said its fine these things happen.
5.
The store was closed and we were doing displays. I was fixing the shelf. I put the shelf in place. By the workmen fastened properly so the shelf clampsed.
6.
I just kept calm and follow protocol. I was covering for the health office when a parent was demanding to let her daughter back to school after she was sent home with a fever. Mom argued that the child was feeling better and that her temperature was low. She brought a picture of the termometer on her phone. I explained that the protocol was once the student was sent home with temperature they needed to stay home for 24 hrs and then check back with the health tech. She insisted that our termometer was wrong, so I offered to take the temperature again. It was still high. She demanded to speak with the health tech who was at lunch. I offered to wait and that I was gonna call the nurse.
7.
I would say this is extreme but it comes to mind; it was the end of the day, a mentally strained man appeared at our counter and the window was closed so I walked out into the hallway to help him. He started yelling about something I had no idea what he was talking about and after we communicated what it was he needed, I was able to provide him with the help he needed,
8.
When the legal secretary quit, I had no idea what she did or how she did it. an urgent billing issue came up and I had to figure out who to call; call them and then create a document to get it paid. I researched this and called the vendor who needed this to be paid as soon as possible.
9.
I consulted with the concerned people on phone.
Question 26 of 29
What is your greatest strength?
User-Submitted Answers
1.
I would have to say my analytical strength.
2.
My greatest strength is being honest and caring about what I do. I am a great team player, I have a good work ethic and I am self motivated.
3.
I give my best to everything that I do.
Question 27 of 29
How well would you say you supervise people?
User-Submitted Answers
1.
Think of solutions. General people are happy with the way I supervise.
2.
Well unless they need me or my help I don't supervise anyone, I am too busy and have my own work load to worry about.
Question 28 of 29
Why are you the best candidate for us?
User-Submitted Answers
1.
Because I am a team player, dependable, I love a challenge and a fast learner.
2.
I believe I got what you are looking for and you will not be disappointed. I am a self started, do not need supervision and highly motivated by my work.
Question 29 of 29
Explain your greeting and how you handled phone calls at your previous employment.
User-Submitted Answers
1.
Customer first. My greetings are cheerful and always with the will to help.
2.
I used to answer the phone with a smile cause I am the first person they get in touch with at the company.
3.
I would answer in a cheerful voice. Let the customer come first.
4.
Hi how are you this is Christina from dept. Of legal affairs how can I help you.
5.
Thank you for calling Crown Healthcare, Juliet on the line how may I help you.

About Secretary

August 18th, 2017

A secretary is a person whose work consists of maintaining files, operating telephones, typing letters and other clerical functions. These functions may be entirely carried out to assist one other employee or may be for the benefit of more than one such. In other situations a secretary is an officer of a society or organization who deals with correspondence, admits new members and organizes official meetings and events.

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