How to Answer: Explain your greeting and how you handled phone calls at your previous employment.
Advice and answer examples written specifically for a Secretary job interview.
21. Explain your greeting and how you handled phone calls at your previous employment.
How to Answer
Begin by sharing how you answer the phone. You might state that you always answer the phone with a 'good morning' or a 'good afternoon.' You might say that your standard greeting is, 'Thank you for calling ABC Company. This is John. How many I help you?'
Next, share how many phone calls you typically receive in a day as well as your company's approach to calls. Do you take messages for them? Do you route each person to voicemails? Do you check with the recipient to see if they have time to take the call now? Also be sure to mention any switchboard experience you have, and how many phone lines you can comfortably handle.
Written by Rachelle Enns on April 2nd, 2021
Entry Level
"I am always very friendly on the phone and can memorize any greeting that you require of me. I am new to my role as a secretary so I would say that my skills will increase over time; however, I am quite good with multitasking and am confident that I could handle multiple phone line."
Written by Rachelle Enns on April 2nd, 2021
Experienced
"My standard greeting is 'Thank you for calling Company ABC; this is Amy speaking How may I direct your call?'. It's pretty basic, but I can certainly put more customization in. Whatever you need. In my current role, I handle a six-line phone system and take approximately 200 calls per day."
Written by Rachelle Enns on April 2nd, 2021