One option for this question is discussing a time you achieved a major goal or received an award for top performance. Describe the goal you achieved, what steps it took to get there, and how excited you were to reach the goal. Or, talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Be sure to close with how happy the customer was when they left!