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Top 30 Sales Associate Interview Questions

Do you enjoy socializing with customers?
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Question 2 of 33
What do you see as the key skills in closing?
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It is important to stay calm and be patient and to be personable while closing a customer. I like to make them feel like they’re receiving the best customer service while also trying to connect with them on a personal level. Customers should feel comfortable, not like you’re forcing them to buy something they don’t want/need for your own agenda. They should always feel that you have their best interests at heart. I like to ask the right questions to figure out the customer’s wants and needs and to create a sense of urgency. They must know they are receiving a great product for the best price, and that it fits in with their needs.
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Question 3 of 33
How do you move forward from a string of rejections?
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Rejection is a normal part of any sales job. Let the interviewer know that you are human and rejection does get to you, but you know how to bounce back and keep being persistent, and that rejection fuels you to do better. Express that your past sales experience has taught you how to deal with rejection. Position rejection as a learning tool - through rejection, you learn how to adjust and improve your sales techniques to reduce the rate of rejection.
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Question 4 of 33
Why have you chosen sales as a career path?
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"Ever since I was young, I knew that I had a natural ability for sales. I worked as an ice-cream re-seller when I was just 12 years old. I had a cooler full of ice that I attached to my bicycle! I would ride to the neighborhood park after school and offer the goodies to the neighborhood kids for $2 a piece. I absolutely loved the feeling of accomplishment at the end of the day when my ice-cream inventory was all sold and I could count all of the money I made. I continue to apply that same excitement when hitting my sales goals as an adult. I just cannot seem to beat how great that feeling is when I complete a project and exceed my targets."
You can take this opportunity to tell a memorable story. Sales really is story-telling! "Ever since I was young, I knew that I had a natural ability for sales. I worked as an ice-cream re-seller when I was just 12 years old. I had a cooler full of ice that I attached to my bicycle! I would ride to the neighborhood park after school and offer the goodies to the neighborhood kids for $2 a piece. I absolutely loved the feeling of accomplishment at the end of the day when my ice-cream inventory was all sold and I could count all of the money I made. I continue to apply that same excitement when hitting my sales goals as an adult. I just cannot seem to beat how great that feeling is when I complete a project and exceed my targets."
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Question 5 of 33
What do you know about the products and or services we offer our customers?
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Question 6 of 33
How do you handle stressful situations?
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Question 7 of 33
Have you ever walked up to a stranger and started a conversation, tell me about that experience.
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Question 8 of 33
What attracts you to this position?
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Question 9 of 33
What do you think are the most important skills in succeeding in sales?
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Question 10 of 33
As a sales professional, what do you see as your primary and secondary roles within a company?
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Question 11 of 33
What do you enjoy most about the selling experience?
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Question 12 of 33
What do you like about being a sales associate?
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Question 13 of 33
Do you work well on a team? How would you define teamwork?
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Question 14 of 33
Are you able to work overtime, weekends, and holidays?
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Question 15 of 33
How would you handle a situation where your co-worker was being rude to customers?
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Question 16 of 33
What do you think are the most important characteristics of a great sales associate?
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Question 17 of 33
Are you familiar with cataloging, inventorying, stocking of merchandise, and other sales-related responsibilities?
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Question 18 of 33
Do you have any experience selling the products we offer?
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Question 19 of 33
Do you have any prior experience in the field of sales and customer service?
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Question 20 of 33
How good are you with targets and deadlines?
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Question 21 of 33
Where do you see yourself in 5 years?
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Question 22 of 33
What does good customer service mean to you?
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Question 23 of 33
You are scheduled to leave at 6 pm and your replacement doesn't show up. What would you do?
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Question 24 of 33
How do you typically like to engage a customer?
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Question 25 of 33
In your current position, how much time would you say you spend directly with prospects and customers throughout the sales day and what specifically do you do with them?
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Question 26 of 33
What are some of the challenges you see that are facing this industry?
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Question 27 of 33
Describe a situation where you negotiated terms with a tough customer.
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Question 28 of 33
What is your greatest strength?
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Question 29 of 33
What is your greatest weakness? What are you doing to improve it?
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Question 30 of 33
Do you work well on a team? How would you define teamwork?
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Question 31 of 33
Describe a time when a customer wasn't happy. What did you do to fix it?
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Question 32 of 33
How do you adapt in a constantly changing environment?
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Question 33 of 33
Why should we hire you?
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User-Submitted Interview Answers

Question 1 of 33
Do you enjoy socializing with customers?
User-Submitted Answers
1.
Likes to socialize with customers. Likes to do this because she likes the customer to know what they are buying.
2.
Absolutely. I love the discovery step in the sales process and really getting to know my customers to better fulfill their needs.
Question 2 of 33
What do you see as the key skills in closing?
User-Submitted Answers
1.
Confident, being on time, mature people and responible.
2.
Active listening, ability to design and present a satisfactory solution to customer problems and self-confidence.
3.
On how to learn how to take responsibility.
4.
The key skill in closing involves determining the prospects true needs and desires and then communicating how your product fills those needs and desires. When you have gone through each step of the sales process thoroughly and created rapport with the customer you are earning their trust and would be doing them a disservice if you do not close the sale.
Question 3 of 33
How do you move forward from a string of rejections?
User-Submitted Answers
1.
I seek out where I could have improved and do my best to learn from the experience.
Question 4 of 33
Why have you chosen sales as a career path?
User-Submitted Answers
1.
The most rewarding aspects are selling something you believe in and it helps others, changes lives for the better to solves problems, and freedom.
2.
I love meeting new people and choosing cloths for other people and giving advice on what will look good on them.
3.
I enjoy helping people find products to fulfill their needs. I am also very goal-oriented and enjoy the challenge of breaking my personal record or the company//team record in an industry that is measurable as well as fulfilling.
Question 5 of 33
What do you know about the products and or services we offer our customers?
User-Submitted Answers
1.
I know that you are one of the highest quality products in the industry and that your customer service sets you apart. I appreciate the emphasis and continual focus on improvement in these things and know this is a company I can be proud to work for.
Question 6 of 33
How do you handle stressful situations?
Question 7 of 33
Have you ever walked up to a stranger and started a conversation, tell me about that experience.
User-Submitted Answers
1.
In a family gathering I saw a family I didn't know and soon found out it was my aunts best friend since elementary she had a daughter and twin boys. The girl didn't know anybody else besides my cousins that knew her family I walked up to her introduced myself and got to know eachother. We had a lot of similarities and we were the same age and since then we've been in contact.
2.
Yes, often. I was recently in direct sales and talked to 300+ prospective buyers daily. People enjoy genuine conversation and I find it fulfilling to talk briefly with someone and have the potential to make their day.
Question 8 of 33
What attracts you to this position?
User-Submitted Answers
1.
I am truly passionate about this industry and I feel after meeting the management team that I would have the support and training to facilitate a very long and fulfilling career here.
Question 9 of 33
What do you think are the most important skills in succeeding in sales?
User-Submitted Answers
1.
Being able to make the customer feel welcome and comfortable in the stores environment. Being able to answer any questions the customer has with a polite and helpful response.
2.
Listening. In order to be one of the best you need to first seek to understand the buyers needs. Then, communication; you must then communicate how your product fulfills those needs. And, finally, perseverance; the objections and obstacles need to be viewed as stepping stones toward the end goal and you must persevere through with unwavering focus.
Question 10 of 33
As a sales professional, what do you see as your primary and secondary roles within a company?
User-Submitted Answers
1.
Primary is to produce revenue. An organization cannot survive unless it makes money and I enjoy being on the forefront of that role. Secondary is customer service. Salespeople are the face of the company and it is my job to be sure customers are delighted and will recommend us to others.
Question 11 of 33
What do you enjoy most about the selling experience?
User-Submitted Answers
1.
I love to problem solve. I have always been a good communicator and enjoy gathering all the information and brainstorming in order to solve a customers problem or concern. And, as a result, the customer is so appreciative and genuinely delighted with their decision.
Question 12 of 33
What do you like about being a sales associate?
User-Submitted Answers
1.
I like helping fill people's needs. I also enjoy that the compensation and benefits of the roll directly relate to how hard I work.
Question 13 of 33
Do you work well on a team? How would you define teamwork?
Question 14 of 33
Are you able to work overtime, weekends, and holidays?
Question 15 of 33
How would you handle a situation where your co-worker was being rude to customers?
Question 16 of 33
What do you think are the most important characteristics of a great sales associate?
Question 17 of 33
Are you familiar with cataloging, inventorying, stocking of merchandise, and other sales-related responsibilities?
Question 18 of 33
Do you have any experience selling the products we offer?
Question 19 of 33
Do you have any prior experience in the field of sales and customer service?
Question 20 of 33
How good are you with targets and deadlines?
Question 21 of 33
Where do you see yourself in 5 years?
Question 22 of 33
What does good customer service mean to you?
Question 23 of 33
You are scheduled to leave at 6 pm and your replacement doesn't show up. What would you do?
Question 24 of 33
How do you typically like to engage a customer?
User-Submitted Answers
1.
Common topic and common issue is important in order to engage.
Question 25 of 33
In your current position, how much time would you say you spend directly with prospects and customers throughout the sales day and what specifically do you do with them?
User-Submitted Answers
1.
Worked 8 hours a day and spent all the days on the shop floor. Would interaqct with many customers.
Question 26 of 33
What are some of the challenges you see that are facing this industry?
User-Submitted Answers
1.
Needs to be more confident on the phone talking to people, harder to talk on the phone rather than face to face.
2.
In moving toward a no-spec strategy your customers are going to be in escrow for an extended amount of time. You need organized, personable salespeople to keep them engaged and committed. My organizational skills are superb and my ability to genuinely connect and communicate effectively will allow me to minimize these challenges as they unfold.
Question 27 of 33
Describe a situation where you negotiated terms with a tough customer.
User-Submitted Answers
1.
Once there was this customer who approached me in her high pitch tone, telling that our service was too slow. And I told her in a calm and proper manner that I apologize and I am willing to assist them with their needs.
2.
I had a customer who wanted a discount on the upgraded flooring because he was making a cash purchase. I negotiated the flooring cost and we compromised in the middle.
Question 28 of 33
What is your greatest strength?
Question 29 of 33
What is your greatest weakness? What are you doing to improve it?
Question 30 of 33
Do you work well on a team? How would you define teamwork?
Question 31 of 33
Describe a time when a customer wasn't happy. What did you do to fix it?
Question 32 of 33
How do you adapt in a constantly changing environment?
Question 33 of 33
Why should we hire you?
User-Submitted Answers
1.
I am genuinely passionate about a career in sales and have a self-directed drive to be the best at everything I do. I have a relentless work effort and can think outside the box to produce results against all odds.

About Sales Associate

September 21st, 2017

The seller or salesperson, the provider of the goods or services, completes a sale in response to an acquisition or to an appropriation or to a request. Sales Associates specialize in selling to customers. They may be trained for specific products or services. Generally, the position is a commission based salary.

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