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Retail Mock Interview

Question 10 of 30 for our Retail Mock Interview

Retail was updated by on March 23rd, 2021. Learn more here.

Question 10 of 30

How are your customer service skills?

"My customer service skills are well-honed as I have had a lot of training in the past. My skills are honest, attentive and geared to problem-solving."

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How to Answer: How are your customer service skills?

Advice and answer examples written specifically for a Retail job interview.

  • 10. How are your customer service skills?

      How to Answer

      The interviewer would like to know that you understand the importance of fabulous customer service skills when working in the retail industry. Use a few unique words or phrases that will make you a stand-out candidate for this customer-service based role.

      Some descriptive words may include:

      - Attentive
      - Understanding
      - Problem-solving focused
      - Approachable
      - Friendly
      - Honest
      - Communicative

      Written by Rachelle Enns on February 16th, 2021

      Entry Level

      "Although I am new to my career and do not have any solid customer service training, I am very in tune with the needs of others. I can listen carefully and approach problem-solving based on the information provided to me. Being a naturally friendly person, I can make quick connections with others."

      Written by Rachelle Enns on February 16th, 2021

      Answer Example

      "My customer service skills are well-honed as I have had a lot of training in the past. My skills are honest, attentive and geared to problem-solving."

      Written by Rachelle Enns on February 16th, 2021

      Experienced

      "My customer service skills are first-class! I love to connect my customers' needs to the product or service that will best suit them. It's important to me that every customer leave the store with something that will make their life easier and happier."

      Written by Rachelle Enns on February 16th, 2021

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "I would say I'm someone who likes to learn about the products in the store I'm working in. I feel more confident when I'm able to answer a customer's questions and help them find what it is they are looking for. I think I have good problem-solving skills as well. For example, if a customer can't find what they need I try to come up with other suggestions for them."

      Jaymie's Feedback

      Great job! If you ever had positive feedback from customers or in surveys, share that information with the interviewer, as that will make your answer even more impactful. Be sure to read the job description and highlight a few essential customer service skills they are looking for.

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