How to Answer: How well do you get to know the customers that visit your establishment?
Advice and answer examples written specifically for a Restaurant Manager job interview.
6. How well do you get to know the customers that visit your establishment?
How to Answer
Customer relationships help an establishment thrive by motivating the customers to keep coming back. The interviewer wants to hear that you understand this. Even small talk about recent football games or community events is a great way to get to know your regulars and new customers. Discuss how you get to know the customers in the current establishment for which you work.
Written by Rachelle Enns
Entry Level
"I get to know my customers very well. I am always curious about what brought them in, the type of foods the most love to try, or their favorite beer. I want them to feel a connection with me so that they return for the experience, not just the food or drinks."
Written by Rachelle Enns
Answer Example
"I enjoy getting to know my customers so I do ask them questions about their life, what brought them in that day, or if they have any favorite cocktails they would like to try. I keep the conversation light and friendly, so they want to return when they feel like having some downtime."
Written by Rachelle Enns
Experienced
"It depends on the clientele. I develop a good sense of who enjoys having a relationship with the staff and the restaurant and who are just looking to keep to themselves. For the people who enjoy having a good relationship with us, I get to know about their jobs, kids, their interests like sports or movies. When people see that I care about them as individuals and not just as dollar signs, they tend to come back more often, and they are more generous with their gratuities too."
Written by Rachelle Enns