How to Answer: Provide a time you worked with management to resolve a participant complaint.
Advice and answer examples written specifically for a Recreation Workers job interview.
6. Provide a time you worked with management to resolve a participant complaint.
How to Answer
Any job you have working in direct service with people there will be complaints, a lot of the times you are able to prevent problems but there will be times when you can't. The interviewer wants to make sure you can appropriately handle complaints/problems when they occur. It will be expected that you can solve small issues on your own, but with big issues they are brought to the attention of a supervisor.
The interviewer wants to hear about a time that you had to help resolve a bigger issue that you had to get management involved. Sometimes bigger issues can get messy, there are always ways to improve how situations are dealt with, so don't be alarmed if the interviewer talks about how they would handle the situation if it happened at their camp/nursing home.
Written by Cassandra Bates on January 20th, 2020
Answer Example
"I had a very angry loved one started yelling at me about one of the residents on my wing. The resident had told her that she was being mistreated by one of the nurses, I had to calm the woman down before I could address her concerns. I had to bring in my supervisor due to the seriousness of the allegations and they worked on the next steps to take to help figure out what had happened."
Written by Cassandra Bates on January 20th, 2020
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