Top 25 Receptionist Interview Questions
1. Do you mind working late hours during busy seasons at our office?
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Receptionist
January 30th, 2017

A Receptionist is an office worker in charge of handling phone calls and customer walk-ins. They greet clients and guests and arrange appointments. They typically work in a lobby setting or near an entrance to the building. Receptionists tasks and duties will depend on the facility. For a more specialized receptionist interview, search Medical Receptionist or Real-Estate Receptionist.

A receptionist will be responsible for the following duties; answering phone calls, greeting clients, keeping an office schedule, data entry, bookkeeping (depending on office size), organize the office, and other administrative duties. If your receptionist role is a medical practice, you will need to understand certain medical terms, medical scheduling procedures, and insurance terminology.

A job interview for a receptionist should be easy if one practices for the interview. Prepare by understanding the business. Know how your experience relates to that business and their needs of a receptionist. Almost all employers are looking for receptionists with an upbeat, positive attitude. Being able to multitask and handle stressful situations is a major plus. Have a professional and confident attitude for your job interview, and remember all job interviews are conversations. You want to make sure the office or facility you are interviewing for is just as good of a fit for yourself as it is the office.

Receptionist Interview Questions
2 of 32
Tell me what working habits you have that set you apart from everyone else?
 
User Submitted Interview Answers
1.
Likes to mark documents to know which task comes first what tasks which one after. Organised herself.
 
2.
Very organised. I am a neat freak. Alphabetical order.
 
3.
I am a very visual person. My diary is very simple and clear. I put things in an alarm for reminders. Being organised and having the work environment clean. Diary management.
 
4.
I like everything to be organised so I would write everything I need to do down then sort everything out from priority, so I would put my main priority at the top then work my way down.
 
5.
I always write lists using outlook and set coloured catergories for different projects along with setting reminders to alert me and prioritizing in order of importance.
 
Question
3 of 32
What in the past demonstrates your ability to handle this position?
 
User Submitted Interview Answers
1.
Excellent feed back from hotel and nominated employee of the month.
 
2.
I have transferable skills from the science background. I am talkative.
 
3.
In my previous job I am always communicating and I feel it would help me if I was to succeed in this job.
 
4.
In previous roles I have had to deal with high level of customer demands and clients needing printing documents, couriers and printers fixing all at the same time. I was able to use my intiative by setting the printer to print the documents and taking my mobile phone onto the floors with me whilst fixing the printer to be able to call and book the courier. I am able to multi task and please customers with their needs.
 
5.
Past experience various companies that dealt with different postions.
 
Question
4 of 32
How well have you gotten along with coworkers in the past?
 
User Submitted Interview Answers
1.
Great, I never had any problems with colleagues in the past which I think is a good sign.
 
2.
I enjoy working as part of a team and relish hearing other collegues ideas and opinions and my collegues appear to find me easy to get along with and approachable and eager to listen to my views.
 
3.
I have alway gotten along with my coworkers in the past.
 
4.
As a Receptionist I believe you are the company's "go to girl" so I get along well with everybody.
 
5.
Really well iv made friends from previous jobs.
 
Question
5 of 32
Why are you the best fit for this job?
 
User Submitted Interview Answers
1.
Because I'm qualified for it.
 
2.
I have extensive experience answering phones.
 
3.
I have 9 years experience in an office environment and about 5 years experience as a Receptionist. I have the right skills and personality as well.
 
4.
I am young reliable and really hands on person.
 
5.
I have experience is dealing with many clients in one day. Many who are going through stressful point in their life.
 
Question
6 of 32
How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?
 
User Submitted Interview Answers
1.
I would speak to the person waiting at the desk and help them with there inquiery, then I would apoligise to the person on hold for the delay.
 
2.
I answer the first call, transfer it. Politely ask the waiting customer to wait a bit & attend the rest of the calls, then apologise for keeping them waiting.
 
3.
Although customers always come first, I must quickly analyze whom to prioritize based on their situations. Most likely, attending to the customer in front of my desk as I temporarily put the calls on hold.
 
4.
In pervious job would have to apologize to customer on the line on hold.
 
5.
I would prioritize tasks. You would automatically know what to do. Customer priority.
 
Question
7 of 32
What are you trying to accomplish when answering the phone?
 
User Submitted Interview Answers
1.
Likes to help the customer to the best of her ability.
 
2.
To make sure the cilent on the phone that are satifated by the srevicew.
 
3.
Understanding the customers needs, promoting a positive and friendly persona so people will use the company in the future and being able to give the customer answers.
 
4.
Giving a good, professional impression of the company to the caller.
 
5.
I am trying to make sure the each and every customer is getting the service that he or she may need and get to where they need to be in a orderly fashion. I can do this by making sure I give great customer service.
 
Question
8 of 32
Give me three reasons why you would be the best fit for the job?
 
User Submitted Interview Answers
1.
I can demonstrate excellent customer service, and I understand the importance of being the first point of contact for the business and to promote a positive, friendly, diligent impression. I am used to multi tasking and performing various tasks at the same time and being able to differentiate which is more urgent from others. I have a positive, friendly and professional attitude towards life and people and thrive on meeting and getting to know people.
 
2.
I believe I have the skills, experience and correct attitude to take on any tasks thrown my way. I am helpful and adpatable.
 
3.
I have extensive experience, I interact well with people at all levels, I have the ability to handle any situation with both discretion and quickness.
 
4.
I am professional, friendly, and an organized individual.
 
5.
I believe i am the best fit for this position because i possess all the necesarry skills that will enable excel in this area. I have the ability work within timelines. I have excellent communication skills (verbal and written). I am trustworthy and possess a "Can-Do" spirit. I am also a good team player.
 
Question
9 of 32
What office skills do you currently possess?
 
User Submitted Interview Answers
1.
Qualifed with Level 2 in information technology- covered the whole package.
 
2.
I am efficient in MS office package. I can write emails. I am good at learning new things. Quick learner. I can quickly learn about software.
 
3.
I am good with the computer. Neat freak. I like everything in theri places.
 
4.
I am able to use various Microsoft packages, including Outlook, excel, word and powerpoint. I have knowledge of using various office equipment including photocopiers, faxes, reprographic intruments. I have worked in both public and private sectors in my 11 years of working in an office environment.
 
5.
None but I am a quick learner and prepared for hard work.
 
Question
10 of 32
Give me an example of when you pleased a customer very much?
 
User Submitted Interview Answers
1.
Double booking managed the situation and managed to speak with people and reschudle the treatment for an hour later.
 
2.
When a customer came in a booking had gone missing and then I managed to get them a booking on that day. They ended up being happy with the solution.
 
3.
All customers are normally happy with my service. Always get good customer feedback. Mystery shoppers always give 100% feedback for me.
 
4.
Going the extra mile for a customer. Book customer in.
 
5.
In my previous role a client needed 30 bound meeting packs printed and bound within the hour ready to be couried on to the even where the meeting was being held. I managed to get the meeting packs printed and boxed up within 45 minutes meeting the hour deadline and getting them couried to arrive at the venue in time. My client was extremely happy with how productive I had been and how I had managed to meet the deadline.
 
Question
11 of 32
After three months on the job, where do you see your performance being?
 
User Submitted Interview Answers
1.
3 months is an opportunity to see whether you like the job or whether the employer likes me. Continue to good service.
 
2.
I hope my performance will be to a high standard and have a better understanding of the business and been able to make this role my own and provided helpful and relevant information to customers and left them with a positive feel for the company.
 
Question
12 of 32
What did you like most about your previous receptionist position?
 
User Submitted Interview Answers
1.
Meeting new people being able to direct them to the necessary area of help.
 
2.
That no 2 days were the same, meeting different people and building a rapport and the multi tasking of various jobs.
 
Question
13 of 32
Do you enjoy socializing with customers?
 
User Submitted Interview Answers
1.
I like to get to know people but I also know when to draw line and remain professional at all times.
 
Question
14 of 32
A Receptionist is not the most exciting job, how would you make it fun?
 
User Submitted Interview Answers
1.
Being knowledge and knowing other stuff. Saying hello and doing this job. Welcome.
 
2.
I would keep myself busy. Go out of my way to get things done.
 
3.
By making the role my own, creating my own way of doing processes and expanding my knowledge of the business.
 
4.
I love being a receptionist it fun to me.
 
Question
15 of 32
Describe a situation when you had an angry customer contact you?
 
User Submitted Interview Answers
1.
I have no experience. Because I never allow a customer to be angry in the first place and I always make sure the customer is happy.
 
2.
She booked in to have her eye lashes done. It was really manic and was rushed of her feet. We ended up leaving her for 30 minutes. Two days later she wanted to complain. She wasnt happy.
 
3.
I once had an angry client who's laptop at not turned up at another one of the offices in time for his work day. I asked him to remain calm and I would contact the courier firm to find out what the delay was. I contacted the courier firm and they advised me that there had been a really bad accident on the motorway so there would be a delay of 2 hours but promised to have the item at the offices by midday, I then informed the client and after explaining the situation and that it was out of our hands the client calmed down and understood the situation but was still unhappy with the service. I called the courier firm to express this and they gave us a significant discount for not arriving on time which in turn pleased the client.
 
4.
hiya
 
Question
16 of 32
What experiences do you have as a receptionist?
 
User Submitted Interview Answers
1.
I have worked as a receptionist in 1 previous role and my current role, once at a resource centre where I had to deal with younger vunerable people. In my current role I have the main line to the office and answer and transfer calls to appropriate person.
 
2.
At a pawn broker was front of house and first person, took phone calls as well.
 
3.
As a receptionist,i have to be social,friendly and approachable.i need to make customers/clients more comfortable.
 
Question
17 of 32
Are you proficient in Microsoft Office?
 
User Submitted Interview Answers
1.
I use Microsoft office on a daily basis in my role along with other Microsoft packages including, outlook, word and excel.
 
2.
Knows the basics of excel and needs more training on excel.
 
3.
Yes..i am.. i have worked four years with computers.
 
4.
No this is my first time to work for this company.
 
Question
18 of 32
Have you ever called off work when you really could have went?
 
User Submitted Interview Answers
1.
I do not believe in being off work unless really neccassary as I would not want the business to suffer or my tasks to become unmanagable.
 
2.
No. One of my best qualities from my friend is punctuality. I am never late. I like to go to work. Sometimes I see myself as a manager. I then ask myself and see the balance within the team.
 
Question
19 of 32
Do you tend to give into customer complaints?
 
User Submitted Interview Answers
1.
When a customer complaint is very important to establish the problem and find a solution the problem at my level. Making sure the questions that were asked were answered. Making sure the customer was happy. Sometimes it is the manager decision. Dealing with customer complaints. Customer skills. Explaination and communication is key.
 
2.
If I witness the situation. If I see a problem then I will argee.
 
3.
I do not believe that the customer is always right but I do treat them like they are. I listen tentively and try to reassure we will look in to their concern and get back to them when a resolution has been made.
 
4.
I see what I can do at my level and reassure the customer.
 
Question
20 of 32
Give me an example of when you made a customer really unhappy?
 
User Submitted Interview Answers
1.
50 students to take care of. There can be problems when they start bringing friends in from elsewhere.
 
2.
I once had a client who wanted me to print some documents for him but at that time I had both printers going, one with a mailshot and another with the directors workbooks. I was unable to stop either job as there was a tight deadline for them to be printed by, so I had to decline the work but I did advice them that we had a contract in place with an off site printers which I could organise as to get the job done.
 
Question
21 of 32
Have you ever been in a stressful situation at work? How did you handle it?
 
User Submitted Interview Answers
1.
I had a stressful situation with meeting a deadline for a client, I was realistic with them and told them I would try my best to hit the deadline but it will be difficult. In the end I asked my collegues if they had a spare half an hour to help me to achieve the deadline and luckily we did.
 
2.
I let them speak whatever it is they may be stressed about and I would call my boss.
 
Question
22 of 32
Have you ever been yelled at by a customer before? How did you handle the situation?
 
User Submitted Interview Answers
1.
I had a client who was not happy with some marks on a document so he started to raise his voice I politely asked them to calm down and that I would rectify the issue by doing a re print and told him that sometimes it is down to a fault with the printer. Not happy with this respond he continued shouting so I kindly asked him to leave the office and reported it to the appropriate person.
 
2.
I remained calmed, apologize and assure the customer that immediate action will take place.
 
Question
23 of 32
At our office, the receptionist job is more than just handling phone calls, what have you done outside of that job description at your other receptionist position?
 
User Submitted Interview Answers
1.
I do my job because there is always room to learn. If I have free time. Different skills and different experiences. Understand different elements of the job. Develop as a whole. I was ready to do two persons job.
 
2.
I am the one who tidies and cleans. Presented with a professional environment.
 
3.
I was participate in the fashion shows. Supplied for major chains. Would help out at shows and look after the showroom in Portnal Street. Sending off samples.
 
4.
Used to have different task like general admin duties, data entry spreadsheets, offer marketing proposals, check and order.
 
Question
24 of 32
Tell me about your last job. How does it relate to working for my office as a receptionist?
 
User Submitted Interview Answers
1.
I filed and answered telephone calls and directed them to the right people im good with microsoft word and I can handle people on a regular basis.
 
2.
It relates in the fact that I am main point of contact for the main switchboard, answering and transferring calls and I am also adaptable being able to learn different fields of the team to be able to help meet deadlines.
 
Question
25 of 32
Would you consider yourself a friendly person?
 
User Submitted Interview Answers
1.
I would consider myself to be a friendly person, I like people and I can demonstrate that by the amount of friends I have inside and outside work.
 
Question
26 of 32
What is the most important task about being a receptionist?
 
User Submitted Interview Answers
1.
The most important task is the treatment of the customers.
 
2.
Being approacheable and being presented well and being freidnly.
 
3.
Handling telephone calls, and handling customers, face of the company.
 
4.
to greet customer with and answer phone efficiently
 
5.
Always treating the customer with respect, and listening to what they are saying with compassion.Going above and beyond with superior customer service.
 
Question
27 of 32
How long are you looking to stay at this position if you were hired?
 
User Submitted Interview Answers
1.
I am looking to stay as long as possible to be able to grow and learn as much as I can.
 
2.
I'm looking for a permanent position, so, as long as I'm needed and as long as everyone is happy with my performance
 
3.
I would like to stay with this company in hopes of pursuing a position in a dfferent area after gaining basic concepts and knowlegde of the company.
 
Question
28 of 32
Why should you become this office's receptionist?
 
User Submitted Interview Answers
1.
I am interested in what the company provides to people and I want to be able to make the company shine by delivering a first class first point of call and promote the business in a positive light.
 
2.
Because I want to become as a receptionist, although I have a lot experience and I want some more knowledge about this position , I can handle different type of under pressure.
 
Question
29 of 32
How did your typical greeting go at your last position?
 
Question
30 of 32
If you are given multiple tasks at one particular point during the day, while the phone is ringing off the hook, how would you handle your tasks while still answering phone calls?
 
User Submitted Interview Answers
1.
I would firstly use a headset that why my hands are free to still be able to type if needed.
 
2.
I would do my best to multi-task but answer the phone as much as possible so that clients dont get lost for the company.
 
3.
I would make a note of all tasks and talk on the phone.
 
Question
31 of 32
Did you miss any days at work last year?
 
User Submitted Interview Answers
1.
I have, this was due to my mother passing away and I had a bout of depression which I seeked help at the doctors for and I am on the road to recovery now.
 
2.
Only when i was really sick or had an emergency.
 
Question
32 of 32
Are you an organized person? Give me an example that demonstrates this.
 
User Submitted Interview Answers
1.
I am extremely organised, I always create a to do list at the beginning of each day, sometimes at the need of the day if I know what I have on the next day. I work through the list throughout the day ensuring all urgent work is completed first. I also keep seperate files on my desk top for different projects and easy access if I need to cross reference.
 
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