Top 25

Receptionist Interview Questions

1. Why are you the best fit for this job?
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A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.
Source: wikipedia.org/wiki/Receptionist

Receptionist Interview Questions

2 of 32

How well have you gotten along with coworkers in the past?

User Submitted Interview Answers

1.
I have always been a great team player, and love working with others. Everyone has something different to offer.
 
2.
I am a good tearm worker.
 
3.
I am an extremely friendly and social individual, who not only gets along with her coworkers but is also a team player.
 
4.
I enjoy working as part of a team and relish hearing other collegues ideas and opinions and my collegues appear to find me easy to get along with and approachable and eager to listen to my views.
 
5.
As a Receptionist I believe you are the company's "go to girl" so I get along well with everybody.
 
6.
I have alway gotten along with my coworkers in the past.
 
7.
Really well iv made friends from previous jobs.
 

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Question
#3 of 32

Do you mind working late hours during busy seasons at our office?

User Submitted Interview Answers

1.
No, I don't mind if needed.
 
2.
As part of my job I understand that flexibility and commitment are two important factors required to excel in my job, therefore I do not mind working late hours during busy seasons at the office.
 
3.
Not at all, I understand the need and benefits of working beyond normal working day hours to be able to meet the business needs and keep and protect the businesses high standards.
 
4.
No, I don't I am very flexible. My grandmother watches my son so I have no problems with working extra hours or occassional weekends.
 
5.
No the more hours the better for me to get involed with the team.
 

Question
#4 of 32

Tell me what working habits you have that set you apart from everyone else? An example, Do you always label documents with colored markings?

User Submitted Interview Answers

1.
working with computer keeps me busy for the whole day,
 
2.
I can work also to communication at perfect multi-tasking. Answer the phone calls. Entertain do some question's and answer client o customer. and I can do what makes as a receptionist. Yes I cant organize some documents and files.
 
3.
Use alot of filing and loves the computer and organizes everything into online files.
 
4.
Likes to mark documents to know which task comes first what tasks which one after. Organised herself.
 
5.
Very efficient in the work and very organized and set out deadlines.
 
6.
Very organised. I am a neat freak. Alphabetical order.
 
7.
I am a very visual person. My diary is very simple and clear. I put things in an alarm for reminders. Being organised and having the work environment clean. Diary management.
 
8.
Like to keep things filed and making a folder on the computer and making sure everything is tidy.
 
9.
Yes. Always make notes and forever writing lists. Sorting by putting in boxes.
 
10.
Has own note pad and different page and alphabetical order.
 

Education Requirements

Receptionists typically need a high school diploma or its equivalent, and some employers may prefer to hire candidates who also possess basic computer skills. Courses in word processing and spreadsheet application at community colleges and vocational schools can be particularly helpful.

Question
#5 of 32

What in the past demonstrates your ability to handle this position?

User Submitted Interview Answers

1.
Excellent feed back from hotel and nominated employee of the month.
 
2.
I have transferable skills from the science background. I am talkative.
 
3.
Being able to work under pressure, meeting deadlines and communicating well.
 
4.
Past experience various companies that dealt with different postions.
 
5.
I have worked in retail for a few years now and understand the importance of customer service and what it means to represent my employer in a positive and professional manner. I am also able to communicate with individuals without any problem as I know multiple languages such as English, Urdu, Hindi and Punjabi.
 
6.
In previous roles I have had to deal with high level of customer demands and clients needing printing documents, couriers and printers fixing all at the same time. I was able to use my intiative by setting the printer to print the documents and taking my mobile phone onto the floors with me whilst fixing the printer to be able to call and book the courier. I am able to multi task and please customers with their needs.
 

Question
#6 of 32

How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?

User Submitted Interview Answers

1.
I would prioritize tasks. You would automatically know what to do. Customer priority.
 
2.
Deal with the customer in front of me first and priortize first.
 
3.
Face to face customer will always come first, I believe it is rude not to assist someone in person, I would ask the callers to patiently hold the line or if I could take their details to call them back at a more appropriate time.
 
4.
In pervious job would have to apologize to customer on the line on hold.
 
5.
Although customers always come first, I must quickly analyze whom to prioritize based on their situations. Most likely, attending to the customer in front of my desk as I temporarily put the calls on hold.
 
6.
I answer the first call, transfer it. Politely ask the waiting customer to wait a bit & attend the rest of the calls, then apologise for keeping them waiting.
 

Work Environment

Receptionists usually work in an area that is visible, such as a front desk of an office lobby or a waiting room, and easily accessible to the public and other employees. The work that some receptionists do may be stressful, as they answer numerous phone calls and sometimes deal with difficult or irate callers.

Question
#7 of 32

Give me three reasons why you would be the best fit for the job?

User Submitted Interview Answers

1.
i have good communication skill,previous experince as a receptionist . iam friendly and computer lerate
 
2.
I believe i am the best fit for this position because i possess all the necesarry skills that will enable excel in this area. I have the ability work within timelines. I have excellent communication skills (verbal and written). I am trustworthy and possess a "Can-Do" spirit. I am also a good team player.
 
3.
I have extensive experience, I interact well with people at all levels, I have the ability to handle any situation with both discretion and quickness.
 
4.
I am professional, friendly, and an organized individual.
 
5.
I can demonstrate excellent customer service, and I understand the importance of being the first point of contact for the business and to promote a positive, friendly, diligent impression. I am used to multi tasking and performing various tasks at the same time and being able to differentiate which is more urgent from others. I have a positive, friendly and professional attitude towards life and people and thrive on meeting and getting to know people.
 
6.
I believe I have the skills, experience and correct attitude to take on any tasks thrown my way. I am helpful and adpatable.
 

Question
#8 of 32

What are you trying to accomplish when answering the phone?

User Submitted Interview Answers

1.
To provide a friendly and courteous voice on the end of the phone and effectivley answer the call or forward to the appropriate personnel.
 
2.
Likes to help the customer to the best of her ability.
 
3.
Wants to find out what the customer wants and trying to meet their needs.
 
4.
Try and find out what they want to do and make sure she is nice a friendly over the phone. And making a good reputation.
 
5.
To make sure the cilent on the phone that are satifated by the srevicew.
 
6.
I am trying to make sure the each and every customer is getting the service that he or she may need and get to where they need to be in a orderly fashion. I can do this by making sure I give great customer service.
 
7.
When answering the phone, I am trying to state the name of the place where they have called, whom they are speaking with and how can I help them today.
 
8.
Understanding the customers needs, promoting a positive and friendly persona so people will use the company in the future and being able to give the customer answers.
 
9.
Giving a good, professional impression of the company to the caller.
 

Question
#9 of 32

Give me an example of when you pleased a customer very much?

User Submitted Interview Answers

1.
When i was working at a call center.
 
2.
Double booking managed the situation and managed to speak with people and reschudle the treatment for an hour later.
 
3.
Had a customer come in and wanted to know about pricing and used her intavite and composed a price list.
 
4.
When a customer came in a booking had gone missing and then I managed to get them a booking on that day. They ended up being happy with the solution.
 
5.
All customers are normally happy with my service. Always get good customer feedback. Mystery shoppers always give 100% feedback for me.
 
6.
Going the extra mile for a customer. Book customer in.
 
7.
While working in argos a custmer come in who had reserved a product but it was out of stock. And I checked other stores.
 
8.
An example of when I pleased a customer very much was when I catered to their needs, not only by being respectful and helpful but also giving them my undivided attention when they needed it. I gave them a delightful experience through my friendly yet professional behaviour, making them feel as if their unforgettable experience is our priority.
 
9.
In my previous role a client needed 30 bound meeting packs printed and bound within the hour ready to be couried on to the even where the meeting was being held. I managed to get the meeting packs printed and boxed up within 45 minutes meeting the hour deadline and getting them couried to arrive at the venue in time. My client was extremely happy with how productive I had been and how I had managed to meet the deadline.
 
10.
It would be the same customer who was angry, he called the next day & thanked me.
 

Question
#10 of 32

What office skills do you currently possess?

User Submitted Interview Answers

1.
MS office. All pcs and Mac. Windows. All office skills.
 
2.
Friendly,tecnologically savvy,good communication skills.
 
3.
None but I am a quick learner and prepared for hard work.
 
4.
Qualifed with Level 2 in information technology- covered the whole package.
 
5.
I am efficient in MS office package. I can write emails. I am good at learning new things. Quick learner. I can quickly learn about software.
 
6.
I am good with the computer. Neat freak. I like everything in theri places.
 
7.
I am proficient in Microsoft word and excel spreadsheets etc.
 
8.
I am able to use various Microsoft packages, including Outlook, excel, word and powerpoint. I have knowledge of using various office equipment including photocopiers, faxes, reprographic intruments. I have worked in both public and private sectors in my 11 years of working in an office environment.
 

Question
#11 of 32

After three months on the job, where do you see your performance being?

User Submitted Interview Answers

1.
3 months is an opportunity to see whether you like the job or whether the employer likes me. Continue to good service.
 
2.
I hope my performance will be to a high standard and have a better understanding of the business and been able to make this role my own and provided helpful and relevant information to customers and left them with a positive feel for the company.
 

Question
#12 of 32

Do you enjoy socializing with customers?

User Submitted Interview Answers

1.
I like to get to know people but I also know when to draw line and remain professional at all times.
 

Question
#13 of 32

Receptionist is not the most exciting job, how would you make it fun?

User Submitted Interview Answers

1.
I love being a receptionist it fun to me.
 
2.
Being knowledge and knowing other stuff. Saying hello and doing this job. Welcome.
 
3.
I would keep myself busy. Go out of my way to get things done.
 
4.
By making the role my own, creating my own way of doing processes and expanding my knowledge of the business.
 

Question
#14 of 32

What did you like most about your previous receptionist position?

User Submitted Interview Answers

1.
Meeting new people being able to direct them to the necessary area of help.
 
2.
That no 2 days were the same, meeting different people and building a rapport and the multi tasking of various jobs.
 

Question
#15 of 32

Describe a situation when you had an angry customer contact you?

User Submitted Interview Answers

1.
hiya
 
2.
I have no experience. Because I never allow a customer to be angry in the first place and I always make sure the customer is happy.
 
3.
She booked in to have her eye lashes done. It was really manic and was rushed of her feet. We ended up leaving her for 30 minutes. Two days later she wanted to complain. She wasnt happy.
 
4.
I once had an angry client who's laptop at not turned up at another one of the offices in time for his work day. I asked him to remain calm and I would contact the courier firm to find out what the delay was. I contacted the courier firm and they advised me that there had been a really bad accident on the motorway so there would be a delay of 2 hours but promised to have the item at the offices by midday, I then informed the client and after explaining the situation and that it was out of our hands the client calmed down and understood the situation but was still unhappy with the service. I called the courier firm to express this and they gave us a significant discount for not arriving on time which in turn pleased the client.
 

Question
#16 of 32

What experiences do you have as a receptionist?

User Submitted Interview Answers

1.
As a receptionist,i have to be social,friendly and approachable.i need to make customers/clients more comfortable.
 
2.
At a pawn broker was front of house and first person, took phone calls as well.
 
3.
I have worked as a receptionist in 1 previous role and my current role, once at a resource centre where I had to deal with younger vunerable people. In my current role I have the main line to the office and answer and transfer calls to appropriate person.
 

Question
#17 of 32

Are you proficient in Microsoft Office?

User Submitted Interview Answers

1.
No this is my first time to work for this company.
 
2.
Yes..i am.. i have worked four years with computers.
 
3.
Knows the basics of excel and needs more training on excel.
 
4.
I use Microsoft office on a daily basis in my role along with other Microsoft packages including, outlook, word and excel.
 

Question
#18 of 32

Have you ever called off work when you really could have went?

User Submitted Interview Answers

1.
No. One of my best qualities from my friend is punctuality. I am never late. I like to go to work. Sometimes I see myself as a manager. I then ask myself and see the balance within the team.
 
2.
I do not believe in being off work unless really neccassary as I would not want the business to suffer or my tasks to become unmanagable.
 

Question
#19 of 32

Do you tend to give into customer complaints?

User Submitted Interview Answers

1.
When a customer complaint is very important to establish the problem and find a solution the problem at my level. Making sure the questions that were asked were answered. Making sure the customer was happy. Sometimes it is the manager decision. Dealing with customer complaints. Customer skills. Explaination and communication is key.
 
2.
I see what I can do at my level and reassure the customer.
 
3.
If I witness the situation. If I see a problem then I will argee.
 
4.
I do not believe that the customer is always right but I do treat them like they are. I listen tentively and try to reassure we will look in to their concern and get back to them when a resolution has been made.
 

Question
#20 of 32

Give me an example of when you made a customer really unhappy?

User Submitted Interview Answers

1.
50 students to take care of. There can be problems when they start bringing friends in from elsewhere.
 
2.
I once had a client who wanted me to print some documents for him but at that time I had both printers going, one with a mailshot and another with the directors workbooks. I was unable to stop either job as there was a tight deadline for them to be printed by, so I had to decline the work but I did advice them that we had a contract in place with an off site printers which I could organise as to get the job done.
 

Question
#21 of 32

At our office, the receptionist job is more than just handling phone calls, what have you done outside of that job description at your other receptionist position?

User Submitted Interview Answers

1.
Used to have different task like general admin duties, data entry spreadsheets, offer marketing proposals, check and order.
 
2.
I do my job because there is always room to learn. If I have free time. Different skills and different experiences. Understand different elements of the job. Develop as a whole. I was ready to do two persons job.
 
3.
I was participate in the fashion shows. Supplied for major chains. Would help out at shows and look after the showroom in Portnal Street. Sending off samples.
 
4.
I am the one who tidies and cleans. Presented with a professional environment.
 

Question
#22 of 32

Tell me about your last job. How does it relate to working for my office as a receptionist?

User Submitted Interview Answers

1.
I filed and answered telephone calls and directed them to the right people im good with microsoft word and I can handle people on a regular basis.
 
2.
It relates in the fact that I am main point of contact for the main switchboard, answering and transferring calls and I am also adaptable being able to learn different fields of the team to be able to help meet deadlines.
 

Question
#23 of 32

Have you ever been in a stressful situation at work? How did you handle it?

User Submitted Interview Answers

1.
I let them speak whatever it is they may be stressed about and I would call my boss.
 
2.
I had a stressful situation with meeting a deadline for a client, I was realistic with them and told them I would try my best to hit the deadline but it will be difficult. In the end I asked my collegues if they had a spare half an hour to help me to achieve the deadline and luckily we did.
 

Question
#24 of 32

Have you ever been yelled at by a customer before? How did you handle the situation?

User Submitted Interview Answers

1.
I remained calmed, apologize and assure the customer that immediate action will take place.
 
2.
I had a client who was not happy with some marks on a document so he started to raise his voice I politely asked them to calm down and that I would rectify the issue by doing a re print and told him that sometimes it is down to a fault with the printer. Not happy with this respond he continued shouting so I kindly asked him to leave the office and reported it to the appropriate person.
 

Question
#25 of 32

Are you an organized person? Give me an example that demonstrates this.

User Submitted Interview Answers

1.
I am extremely organised, I always create a to do list at the beginning of each day, sometimes at the need of the day if I know what I have on the next day. I work through the list throughout the day ensuring all urgent work is completed first. I also keep seperate files on my desk top for different projects and easy access if I need to cross reference.
 

Question
#26 of 32

Did you miss any days at work last year?

User Submitted Interview Answers

1.
Only when i was really sick or had an emergency.
 
2.
I have, this was due to my mother passing away and I had a bout of depression which I seeked help at the doctors for and I am on the road to recovery now.
 

Question
#27 of 32

If you are given multiple tasks at one particular point during the day, while the phone is ringing off the hook, how would you handle your tasks while still answering phone calls?

User Submitted Interview Answers

1.
I would make a note of all tasks and talk on the phone.
 
2.
I would do my best to multi-task but answer the phone as much as possible so that clients dont get lost for the company.
 
3.
I would firstly use a headset that why my hands are free to still be able to type if needed.
 

Question
#28 of 32

How did your typical greeting go at your last position?

Question
#29 of 32

How long are you looking to stay at this position if you were hired?

User Submitted Interview Answers

1.
I would like to stay with this company in hopes of pursuing a position in a dfferent area after gaining basic concepts and knowlegde of the company.
 
2.
I'm looking for a permanent position, so, as long as I'm needed and as long as everyone is happy with my performance
 
3.
I am looking to stay as long as possible to be able to grow and learn as much as I can.
 

Question
#30 of 32

What is the most important task about being a receptionist?

User Submitted Interview Answers

1.
Being possitive and cheerful, patient as your the main focus and face of the company.
 
2.
Always treating the customer with respect, and listening to what they are saying with compassion.Going above and beyond with superior customer service.
 
3.
to greet customer with and answer phone efficiently
 
4.
Handling telephone calls, and handling customers, face of the company.
 
5.
Being approacheable and being presented well and being freidnly.
 
6.
The most important task is the treatment of the customers.
 

Question
#31 of 32

Would you consider yourself a friendly person?

User Submitted Interview Answers

1.
I would consider myself to be a friendly person, I like people and I can demonstrate that by the amount of friends I have inside and outside work.
 

Question
#32 of 32

Why do you to become this office's receptionist?

User Submitted Interview Answers

1.
Because I want to become as a receptionist, although I have a lot experience and I want some more knowledge about this position , I can handle different type of under pressure.
 
2.
I am interested in what the company provides to people and I want to be able to make the company shine by delivering a first class first point of call and promote the business in a positive light.
 
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