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Receptionist Mock Interview

Question 5 of 32 for our Receptionist Mock Interview

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Question 5 of 32

Have you ever been yelled at by a customer before? How did you handle the situation?

"At my previous job, customer interactions would occur daily. Unfortunately, customers do get upset and will yell at the employees. When this happens I remain calm and patient and try my best to resolve the issue the customer has."

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How to Answer: Have you ever been yelled at by a customer before? How did you handle the situation?

Advice and answer examples written specifically for a Receptionist job interview.

  • 5. Have you ever been yelled at by a customer before? How did you handle the situation?

      How to Answer

      If you haven't experienced this yet, treat the question as a hypothetical situation. Let the interviewer know that you're good at dealing with difficult people and you believe that by staying calm and responding politely, the customer's anger will subside.

      Answer Example

      "At my previous job, customer interactions would occur daily. Unfortunately, customers do get upset and will yell at the employees. When this happens I remain calm and patient and try my best to resolve the issue the customer has."

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