How to Answer: Give me an example of when you made a customer really unhappy?
Advice and answer examples written specifically for a Receptionist job interview.
28. Give me an example of when you made a customer really unhappy?
How to Answer
Relay the story to the recruiter without putting the blame on the customer. Acknowledge whatever mistakes you made but highlight the steps you took to fix the situation. The recruiter wants to know that you're capable of owning up to your mistakes and patching up a bad situation.
Answer Example
"One of our loyal customers was asking for a replacement of an item that had a defect. Unfortunately, the particular item was already out of stock due to a delay in the update of the database on my part. I relayed the situation to my boss and apologized, then proposed a solution. In order to appease one of our most loyal customers, I gave him a discount on the upgrade of the item he originally bought."