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Top 25 Real Estate Receptionist Interview Questions

Question 1 of 28
Give me an example of when you received excellent feedback from a customer.
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Question 2 of 28
What does great customer service look like to you?
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"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.
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Question 3 of 28
Tell me the top three office related skills that you possess.
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"The top three office related skills that I possess are time management, organizational and relationship building skills."
Ensure to review the job posting before the interview to familiarize yourself with the work involved and skills required for this position. Answer this question by mentioning two skills listed and an additional skill that you possess, which will contribute to your success in this role.
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Question 4 of 28
What is your primary goal when answering the phone?
Professional Answers Preview
"My primary goal is to assist customers to the best of my ability so as to resolve their issues in a timely fashion."
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company, and seek to help them in a timely fashion.
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Question 5 of 28
Real Estate is a very fast paced environment with multiple tasks going on at a time. As such, tell me about your organizational skills.
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Question 6 of 28
How would you describe your communication skills?
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Question 7 of 28
Real estate is a very deadline driven industry. As such, tell me about your time management skills, and what you would do should you be unable to complete everything that was asked of you by the end of the workday.
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Question 8 of 28
What is your greatest weakness, and what are you doing to improve in that area?
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Question 9 of 28
What do you know about our company?
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Question 10 of 28
Tell me about your professional experience against the position you applied for.
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Question 11 of 28
Tell me about your reception experience.
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Question 12 of 28
Tell me about your computer skills, including your proficiency in real estate programs and software.
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Question 13 of 28
As a Real Estate Receptionist you have many opportunities to improve company processes and customer service. In that respect, what is the biggest impact you have made in your most recent position?
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Question 14 of 28
Why do you want to work in real estate?
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Question 15 of 28
Do you enjoy interacting with the public?
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Question 16 of 28
Have you ever made an error as a Receptionist?
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Question 17 of 28
What is your greatest strength?
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Question 18 of 28
Tell me about your educational qualifications, and how they will contribute to your success in this position.
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Question 19 of 28
In your opinion, what are the three most important skills that a Real Estate Receptionist should have?
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Question 20 of 28
What are your long term career goals?
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Question 21 of 28
Describe a situation when you had an angry customer contact you. How did you or would you handle the situation?
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Question 22 of 28
Why are you the best Real Estate Receptionist for us?
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Question 23 of 28
How do you prioritize when you, for instance, have three phone calls on hold and a customer waiting in front of your desk?
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Question 24 of 28
What are your short-term career goals?
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Question 25 of 28
How would your former employer describe your work ethic?
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Question 26 of 28
What motivates you in your professional life?
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Question 27 of 28
Real estate never slows down. Are you able to work overtime, evenings, weekends, or holidays as needed?
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Question 28 of 28
We have a multi-line telephone system. How many lines are you accustomed to answering?
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User-Submitted Interview Answers

Question 1 of 28
Give me an example of when you received excellent feedback from a customer.
User-Submitted Answers
1.
Making great and professional friendship is always a bonus and making great offers is even better.
2.
I had a client come into the office once who was struggle to get into the company of his dreams. He let his resume with me and I did it up for him focussing at the industry he was wanting to get into. The client called me back up a coupe days later advising me he had gotten the job. He was very satisfied with my companies services.
3.
One time, a customer was very distraught and in panic mode. I helped the customer in every way I could. The customer told me she was appreciative of my attitude towards her, although she was very rude. She apologized and told me that the world needs more people like me. That was a very proud moment for me, because that day brought a lot of hurt in my personal life. Despite my hardships, I put my personal problems to the side and toughened up.
4.
My client had a important package to send overseas and missed the deadline so I arranged another alternative to make sure this was collected and sent out the same day.
5.
When a customer came in with a very bad attitude and despite hoe they were acting towards me I still gave them the sweet loving treatment you would give a parent.
6.
Went out of my way for a customer new migrant who required a medicare card urgently and didn't have the right documentation. Asked her to provide information and that when she came back, she didnt have to wait just had to ask for myself and would enrol her straight away and give her a temporary number.
7.
Going out of the way to service of customer who had a bad experience. Acknowledging and validating their frustrtaions, then problem-solving until we came to mutually acceptable conclusion.
8.
I pleased a customer when I listened to what they had to say during a dental appointment. It shows that it's not all about getting them in the chair and getting their procedure done, it makes it more personal. When I explained to a customer that they could getter a better deal if they made it a combo instead. It showed that I wasn't thinking about just the mighty dollar I had their interest at heart.
9.
Physician couldn't see past his anger at the real issue and I showed him the light, the customer and physician were both pleased.
10.
Once I have to sign a client he was very nervous because he can not speak english very nicely I calmed him down and try to speak in his language so he got very happy.
11.
I remember at my second job at country road, my boss came up to me and received a phone call from w customer that I just helped pick out cushions and towels. She said I was very friendly kind and helpful. This not only impressed my boss but made me happy as I was being recognised for my hard work.
12.
Client called me to thank me so much for the hard work I had invested in getting her issues sorted out with her new home, for being so prompt, for listening to her and for having communicated with her at all times during the work remedial process.
Question 2 of 28
What does great customer service look like to you?
User-Submitted Answers
1.
Having further knowledge and understanding of your products and helping the customer at all costs.
2.
To me great isomer service is given wotha smile and a friendly attitude. You need to mae sure the client is happy, satisfied and comfortable ith you. You work to the best of your ability to gee them the information they need and answer any questions they have. If you are unable to do this, seek help from someone with more knowledge if no one is available advise the customer you can look this up and either give them a call later or send them an email with the answers.
3.
The customer is always right. Even if they are not, its your job to let them know you are doing everything possible to make them satisfied. You want the customer leaving with a positive experience, so being friendly and professional are very important.
4.
Great customer service comes naturally. Be polite, never avoid eye contact, and remember to help the customer however you can. It's important to remember that you are representing a company, so you should never cross someone in the wrong manner.
5.
Building a good rapport with staff and visitors, being assertive and helpful along with great communication skills.
6.
Staying calm and treating someone like there your mother. Despite the atmosphere or how your feeling.
7.
Great customer service is to greet customer with smile and good morning etc. Ask if you can help them being polite and friendly.
8.
Always meeting the customers needs and finding solutions to remedy their problems.
9.
The customer leaving happy and wanting to come back.
10.
Great customer service is when you go above and beyond for a customer, you really try your best to get what they would like done.
11.
Hear the customer out, and they walk away satisfed and return for future business.
12.
Great costumer service is handling client nicely and listening to their problems calmly.
13.
Providing exceptional service to not only customers and their families but to my colleagues. I believe without customer service a business is disadvantaged, as customers enjoy an atmospher that is welcoming and friendly but also satisfying their needs and wants.
14.
Great customer service for me is listening to the customer, to remedy the problem with the best solution, communicating with the customer at all times with updates and ensure the customer is satisfied and see if they need further assistance. Respect at all times.
Question 3 of 28
Tell me the top three office related skills that you possess.
User-Submitted Answers
1.
General office duties, accurate typing skills, well mannered ,
2.
I have a basic knowledge of word and a basic knowledge of a PC computer as well as a mac computer.
3.
I am comfortable with the phone and using the switchboard, I am organized and I can type around 72 words per minute. I have experience using various computer programs and even if I dont know the program I am fast learner.
4.
Filling, faxing, answering phones, microsoft office.
5.
I have computer skills, good phone manners, general office skills, previously I had to do rosters, training coaching and mentoring.
6.
Organization. Attention to detail. Microsoft office. Powerpoints. Good phone customer service. Am able to handle many moving parts.
7.
I have worked in a dental office. I have computer skills, team player, monetary transactions, communication skills, answering phones.
8.
Multi phone lines, computers, copiers, fax, calculator, public relation skills, anger management, accounts payable, payroll, booking appointments, human resource skills.
9.
Over the years of my work experience I have gained the opportunity to combine a set of communication skills effectively.
10.
I know faxing emailing taking phone calls dealing with clients.
11.
Face to face and over the phone people's person Confidence Perfectionist in the fact I like to do all tasks and jobs to the best of my ability.
12.
Customer services, administration and multi-tasking.
Question 4 of 28
What is your primary goal when answering the phone?
User-Submitted Answers
1.
Making people feel comfortable.
2.
I am trying to give the person on the other end a positive experience and to make sure hey go away with any problems or question they had fixed and answered, leaving them with a positive attitude towards the company meaning they will be likely to use our services again.
3.
When answering the phone, I am trying to accomplish reliability and prove to that customer or business, that they have not made a mistake in relying on our company. I am also trying to accomplish the goal of my company trust; that I will be independent in doing what I think is suitable for our company.
4.
A professional telephone manner with company knowledge.
5.
Keeping the customer happy and solving there problem the best way I can so that I keep them coming back. Leaving a lasting impression.
6.
To be polite and friendly and offer the customer service .
7.
To get the objective of why someone is calling and to leave them feeling confident that they choose our place of business.
8.
I am trying to see what the customer is looking for and if it is achievable. Possibly the customer is trying to book an appointment with one of the sale agents. Is asking which sales agent is available, or if an agent is in the office.
9.
Friendly greeting, open comfortable line of communication, answering callers questions, customer satisfaction.
10.
Trying to listen to client carefully and connecting them to right person to whom they want to talk so that they can solve their problems.
11.
Satisfying the customers needs and wants.
12.
To answer with a positive tone and to try and deal with the enquiry/phone call or get as much information as possible before passing call.
Question 5 of 28
Real Estate is a very fast paced environment with multiple tasks going on at a time. As such, tell me about your organizational skills.
User-Submitted Answers
1.
Building relationships with the other workers.
2.
I personally enjoy paperwork especially when I understand it. It can be fun depending not he types of people you get in, you are always experience something new every day so there is never a dull moment.
3.
I have always been told, you hold the power when you learn to make the best of situations and go with the flow. My energy has always won people over. I am very welcoming and I like to make others feel the same. I may make a few small jokes, just to get someone's spirits up. I instantly feel better when I have made someone smile. Although,I never let my joking get in the way of my work.
4.
I do think it is a very important role and to make it fun I would make sure I had plenty to do and also get involved with the companies functions and events.
5.
My bubbly personality, keeping a smile on my fast and getting what I need done.
6.
By great communication with customers and other staff. General conversation with customers while they are waiting.
7.
Keep the atmosphere light and positive. Create a working environment that is productive and stress free.
8.
Trying to keep the mood light at the appropriate times. A bit of laughter.
9.
By completing my projects on time and keeping myself friendly with my coworkers.
10.
Having a rough outline or daily plan will ultimately allow me to complete all tasks to the best of my ability.
11.
I will prioritise the workload and deal with one thing at a time.
Question 6 of 28
How would you describe your communication skills?
User-Submitted Answers
1.
I have excellent communication skills both one on one, over the telephone- verbal and written skills. My previous workplace involved extensive telephone sales and ordering, written quotes/orders/accounts and extensive email sorting and responses.
2.
Good. I talk in a polite and friendly manner. I listen carefully and patiently to what the client has to say.
3.
Great, I love to make professional relationships with others.
4.
I would like to think there rather good. I have an english speaking home and have worked in the past as a receptionist before, the people I handled seem to enjoy speaking with me.
5.
I find that communication is one of the most important skills when working in a team, so I work hard on communicating to the best ofm y abilites.
6.
I am a quick thinker so I am able to express my thoughts and words pretty well. I am also a really good listener and have great verbal skills.
7.
I like to consider myself as a people person friendly, outgoing yet knows how to be serious and professional so I would say I have very strong communication skills that come along with my confidence and friendly nature.
8.
Very expandatory and well experienced.
9.
I think I have good communication skills. I listen well to people and try to assist them in what they want and need. I also am social.
10.
Very good. It is one of my strength since I have gained many experience from volunteering and working manly in customer service and know how to behave around people while being professional .
11.
How would you welcome a guest into hotel?
12.
I have very strong communication skills. I have worked at spolight for the past 4 years and it has taught me a lot about communicating with customer in a manner that is respectful and well mannered.
13.
Very well, as I speak both English and afrikaans.
14.
I have strong communication skills which I have developed while working with others at university and in the programs I have been involved in. As part of the TongLn Student Ambassador program I have to communicate with all my fellow team members in order to brainstorm marketing ideas and also have to get together in meetings to execute those marketing ideas. I can also actively listen to others and provide and immediate response or solution, this is a skill I've developed while working with junior peers in high school, where I assisted them in reading and writing.
15.
I am great with others when it comes to communication. It's all about patience and knowing how to treat a person. Treating others the way you wish to be treated.
Question 7 of 28
Real estate is a very deadline driven industry. As such, tell me about your time management skills, and what you would do should you be unable to complete everything that was asked of you by the end of the workday.
User-Submitted Answers
1.
Yes I see it as a challenge for me.
2.
I would like think I manage well. Being a consultant in the past you get to experience many different types of people all needing something different. Also having a client list of 200 you need to keep cam and finish your work with minimal mistakes, on time and to the best of your ability.
3.
Yes, sometimes I prefer to work under pressure because it keeps you on your toes .
4.
Yes I do, the four years you spend in college is basically working under pressure. You have obstacles thrown at you constantly and you work hard to bypass those obstacles in order for you to achieve your goals. Same goes with being an athlete that deals with a fast pace environment, I used to be the goalie for my high school soccer team and during most games, I was under pressure and was able to handle the situation pretty well.
5.
Yes. I enjoy to work on pressure.
6.
Very, I worked in a very busy office encountering multiple tasks that needed accomplishing.
7.
Yes, I rarely get stressed. And so I have a clear mind.
8.
Yes, that keeps me motivated and on my toes.
9.
I think I work the the best under pressure because if someone has a certain expection from me I go out of my way to please them. It's how I grew up really, as a child, I always have pressure from my family to study harder and get into a better study routine and from that I did better in school.
10.
Yes. I find that I actually do better, while being put under pressure.
11.
Yes I have learnt to prioritise my workload.
12.
Yes, I actually work better under pressure than in a more relaxed environment. With pressure, it puts more accountability on my work, therefore I make sure to get it done under the pressure.
13.
I work well under pressure.
14.
Yes, in the current position I'm in there is a constant pressure to meet deadlines and productivity goals. I'm used to it.
15.
I work well under pressure.
Question 8 of 28
What is your greatest weakness, and what are you doing to improve in that area?
User-Submitted Answers
1.
Sometime I can be shy, but wanting to work with a lot of customers makes me get over my fears and make me more outgoing.
2.
I would say my greatest weakness is that I am too critical of my work. I always want to improve and sometimes this can be a waste of time so I have learned to not think too much about it.
3.
My greatest weakness is my public speaking. There are times when I let my nerves get the best of me and I stumble on words which affect my full potential of what I have to say. During my college career, I was able to improve immensely on my weakness through in class presentations but in order to reach my full potential, I would like to practice giving presentations to more people.
4.
I cannot say no to the people for help. I am trying to learn to say no for the unnecessary things.
5.
Knowledge of real estate, which I am constantly educating myself to improve.
6.
I get very nervous when public speaking.
7.
I tend to let people walk over me. I can not say no. I'm going to improve at it by if the task is not important then it can wait for another time.
8.
I'm always trying to plan thing ahead and remain over prepared for something. And like I said I am trying to maintain a calm and positive attitude, building a little confidence in myself so that I can remind myself how capable I am of handling stressful or unexpected situations.
9.
My greatest weakness is the constant thought of not having a successful future. So, I work twice as hard and just as fast as anyone else. I set goals for myself constantly.
10.
Public speaking but I completed a diploma in management which covered.
11.
I am quite self critical and spend too much time on one task I now set time frames for each task per day.
12.
Sometimes I struggle asking my superiors basic questions, like which number I should call first when contacting an employee or customer. But I know that if I clarify my duties right when they are assigned to me and don't hesitate to ask other employees, I can get work done accurately.
13.
I lack team presentations.
14.
My greatest weakness is that I tend to take on too much at times. I have learned to delegate.
15.
Being a perfectionist, trying to get everything done perfectly has me running over on time in certain projects but that's where time management comes in, being great with time I am able to give myself a time limit to get everything done perfectly.
Question 9 of 28
What do you know about our company?
User-Submitted Answers
1.
I know that the company is the largest in all of Australasia. You have companies all over Australia as well as in Indonesia and new Zealand. I know your top priority is the customers needs and a friendly welcoming attitude. This company is also the newest opened company, and I believe you opened around 2014 ?
2.
I know they are an american company, and they have offices all over the world.
3.
Your company is one of the oldest and the biggest real estate company in Dubai.
4.
Top selling agent, very high goals and abilities to expand.
5.
It was es in 1888 and that you offer a.
6.
I know minimal about your company, but overall it is positive feedback. Though I am not one to listen to gossip, I would love the chance to personally acquire truthful information while working beside this company.
7.
Peard Has a great track record in Perth and continually adapts to meet the needs of the changing global environment.
8.
You guys are a training school for commercial driver licenses. And you guys are nationally recognized as a high quality full service commercial driving school.
9.
I know you sell and list houses.
10.
I know that being a part of an innovative and dynamic company such as this one, will be a great experience for myself.
11.
Been in business 40 plus years. Focus in the tri-state area.
12.
I know that real estate isn't just about people buying houses, it's about people investing in their future. Your agents are there to provide knowledge and resources for the buyer to meet their needs.
13.
I know that remax is a real estate company that has a team of agents to assist people in buying homes or commercial properties.
14.
You have been in a successful business for decades and the customers seem well pleased.
Question 10 of 28
Tell me about your professional experience against the position you applied for.
User-Submitted Answers
1.
Yes I have my Tafe Real Estate Certificate and trained with LJ Hookers for 2years, I have worked for a property development company and personally sold 6 units in Erina.
2.
Not in reality itself however I do in reception skills, I have learnt a bit of knowledge by buying a block of land and building a house.
3.
No. However, I have experience with receptionist duties.
4.
No. However I have expeirnce with receptionist dutis.
5.
I do not currently have any training, but I am seeking to further my skills in this industry.
6.
No previous real estate experience but hope to change this with inhouse training.
7.
No but willing to learn and do any course required. Up to the challenge of learning new things.
8.
No I do not have formal training in real estate but from my previous work experience I do have skills that bridge into this work field.
9.
No, but I do have secretarial degree, and computer software with account payable skills, that would aid me.
10.
Yes I do have training I was get training from ez conveyancing and closing services.
11.
No, but I am more then happy to learn as I am keen and willing to learn new and exciting skills.
12.
No proper training but have been in property management and sales where I did really well.
Question 11 of 28
Tell me about your reception experience.
User-Submitted Answers
1.
I use to work for a bathroom interior company, my tasks were to enquire about products to custmores if needed, make professional relationships with customers, organise invoices, handle payments through eftpos machine or cash, use of Microfst word, outlook etc, answering incoming and outgoing calls, transfer calls to the suitable candidate.
2.
I was working in employment services prior. I answered phones, sent emails, scheduled and marked off appointments. Made resumes for clients and looked up available jobs going int eh area or areas around. I assisted the consultants to the best of my ability with their filing as well as potential employees liaising. I also placed jobs that employees called to place with us.
3.
Having had many years in this role I have dealt with many people along the way, training new starters and running a very busy reception desk. All aspects of managing the front desk, liaising with clients and visitors and couriers whilst maintaining professionalism at all times.
4.
Unfortunately wasn't a receptionist but have worked in customer service and administration. I feel I would be able to use my skills and experience and knowledge to perform the job.
5.
I temped in NYC when I first moved there at various places, Goldman Sachs, Theatre lighting companies, etc.
6.
I worked at a dental office answering phones, greeting patients, filing charts, documenting charts, computer skills, monetary transactions.
7.
I have worked in different companies as a receptionist where I have greeted clients, dealt with telephone enquiries, distributed the post, ordered taxis and travel, couriers and assisted different departments with administration work when I could.
Question 12 of 28
Tell me about your computer skills, including your proficiency in real estate programs and software.
User-Submitted Answers
1.
Brother- telephone. Email- scanning in and sending.
2.
I apologise but I cannot remember what type of phone system we had. I do know that it was not hands free and we were able to transfer calls to our other sites example: Bowral to Wollongong, if client had called the wrong office.
3.
I am familar with word, excel, power point to name a few.
4.
With Medicare we had an information line for customers to ring for information and we could put them on hold and contact another section then get back to them.
5.
No, but am more then willing to learn and discover new programs.
Question 13 of 28
As a Real Estate Receptionist you have many opportunities to improve company processes and customer service. In that respect, what is the biggest impact you have made in your most recent position?
User-Submitted Answers
1.
I worked as a voice pick packer for IGA so we always had to time limits.
2.
With the last company I worked for to save on time I always had the same schedule in the morning and then written down my top priorities of the day.
3.
I dont know if I have directly contributed to any of those things in my previous recptionist work, but while working at parkside hotel, we relied on positive reviews on Trip advisor and I would say my positive attitude and genuine care for the customer played a signifant role in the reputation of the hotel.
4.
As I mentioned before, I set goals consecutively. I also made sure our company's finances and business plans are exercised and put into action. My main focus overall, is to keep everything organized according to importance level.
5.
We monitored and reduced the amount of stationery the company was ordering.
6.
As I worked in a government department this was all done for us. At a branch level we had to watch when we extended staff so we did not exceed salary budget. Also we had to closely monitor the queue so it did not exceed wait times so you would not schedule breaks in peak times etc.
7.
Ran my team efficiently. Stayed within budget. Made the most out of payroll hours. Came up with new more productive ways to work.
8.
I looked into ordering products from other company's to see if the cost was similar or lower. Checked when ordering products to see that if the price had increased in the past year if so to change the retail price we were selling the product at so the company wasn't losing revenue.
9.
Allowing them to recognise just how passionate I am in satisfying customers needs and fulfilling their requirements.
10.
I won an award for team excellence in customer services and hit targets.
Question 14 of 28
Why do you want to work in real estate?
User-Submitted Answers
1.
Because im cool like that :)
2.
I've heard how rewarding and professional working in real esate can be and can definitley see my self biulding a career in such a positive workplace.
3.
I am passionate about real estate and delivering a professional customer services, I have the experience, knowledge and commited to providing a services second to none.
4.
Because I believe it will be a challebge for me, I also find it quite interesting, and there will always be a job in this industry as property and residental homes will always be around.
5.
Yes I do I am planning to take.
6.
I believe this will help me in a long run. Just graduated from college, can't find no job.
7.
I am interested in the real estate field and would like to be a part of it.
8.
Because I believe it will be a challenge for me ans its quite interesting as well.
9.
I have always wanted to work in the industry and because it would be a great experience for myself.
10.
I personally love meeting the different types of people this industry has to offer and it is always exciting to see someone finally get their dream home they had been working towards or given the chance to rent when it is their first time.
11.
Real estate has always appealed to me and am interested in finding out more about the renting and selling aspects of this industry.
12.
I feel it would be interesting, watching the customers buy a new home and follow it from start to finish. Helping people rent a home etc.
13.
I would like to transition out of retail into an office environment where I can utilize my strong organizational and communication skills.
14.
I would like to work in real estate to get to know more people in the community. To help others find their dream home or business space they are looking for.
15.
As this is one of the most expanding business in Canada and I know tHis will give me good exposure to outer world.
Question 15 of 28
Do you enjoy interacting with the public?
User-Submitted Answers
1.
I like interacting with the public, you never what kind of person you will get to meet next and what they have to offer knowledge wise or what they to say.
2.
Yes I like talking from people from all walks of life and range of nationalitys.
3.
Yes I like interacting with the public, I like being able to help someone obtain their goal.
4.
Yes by this you know different type of people and you also know the outer world.
5.
I am very much a people person and I love to help people where I can. I am good with the most difficult of public and whilst I try to help I also remain firm.
Question 16 of 28
Have you ever made an error as a Receptionist?
User-Submitted Answers
1.
As a receptionist I incorrectly sent the wrong wording for a particular property but was able to rectify by emailing the new one.
2.
Yes I have, and I learn from it so I don't do it again in the future.
3.
Yes. But I always learn from my mistakes.
4.
Yes, when I was starting out their were mistakes. But I would always ask questions and double I was doing the right thing to avoid this. You definitely learn from your mistakes.
5.
One that comes to mind is not taking the persons phone number down properly so was unable to return their call.
6.
Can't answer this one, have made errors occasionally in other job.
7.
Yes. I have wrongly connected/disconnected someone on the phone.
8.
Yes I have given a patient the wrong information for a procedure that was supposed to be done. I apologized and explained about the mix up and recorded it in their chart.
9.
Yes I am a human being I do make errors sometime.
10.
I'm sure I have in the past, maybe transferring a call when I shouldn't have but nothing serious.
Question 17 of 28
What is your greatest strength?
User-Submitted Answers
1.
Very open to feedback and very friendly.
2.
My positive attitude. There is no use in seeing the negative, you should always ooh at the positive and any solutions if needed.
3.
Greatest strength is I am a great team player.
4.
My greatest strength is I am willing to take on new things.
5.
My greatest strength is keeping my feet on the ground and treating everyone with the same respect, being helpful where I can, working both as a team or by myself. I try to be positive at all times.
Question 18 of 28
Tell me about your educational qualifications, and how they will contribute to your success in this position.
User-Submitted Answers
1.
I have graduated in 2012 at Keebra Park State High School.
2.
I finished year 12 and went on to do an advanced diploma in film and new media. I stared at uni doing a psychology degree which I did not finish.
3.
Finished high school but didn't go on to do further education.
4.
I have a Diploma Business Administration completed this 2014 online. I thought I was getting stale and needed to keep my brain going so did this course.
5.
I graduated from UW-Madison in 1995 with a degree in History.
6.
I have received my diploma from durham college for dental assisting. That was a one year program. I also went to art and technique academy of esthetics that was a year long diploma as well. I am certified to perfrom manicures, pedicures, facials, relaxation massage and waxing.
7.
I m high school educated from back home and here I did couple of courses like french certificate course and medical terminology course.
Question 19 of 28
In your opinion, what are the three most important skills that a Real Estate Receptionist should have?
User-Submitted Answers
1.
Charismatic personality and great pleasant dameana.
2.
Organisational ability and positive attitude.
3.
A good telephone voice well spoken and the ability to liaise with all levels of staff and clients A good communicator.
4.
Well groomed appearance, friendly well mannered communication. Team player, honest and trustworthy.
5.
One that makes the customer feel like they are in good hands, even with the receptionist. A good receptionist communicates clearly, clarifies the objective of the call and gives a timeframe for a response.
6.
A good receptionist is friendly, can manage time appropriately, and tries to meet the customers needs if conditions are favorable.
7.
Communication skills, knowlege and look presentable.
Question 20 of 28
What are your long term career goals?
Question 21 of 28
Describe a situation when you had an angry customer contact you. How did you or would you handle the situation?
User-Submitted Answers
1.
I had a client call up due to their payments being cut, I explained to them the situation as feel as the requirements from them. The client not happy. I explained because they did not meet requirements or contact us so we were aware of things they will have to book a re-engagement appointment. They were very unsatisfied with this, you repeat to them what you have already and that unfortunately your hands are tied, bout once they at ten the appointment everything goes back to normal. With this information the client was in a slightly better mood.
2.
Explained to them that they would need to send through their resume and I would pass it onto HR explained also that coming into the office wouldn't solve anything without an appointment in which case I made sure that a staff member would return their call asap.
3.
With Medicare it wasn't unusual to have angry customers, in the odd occassion they would get hold of the branch number and ring. But you would have to listen remain calm not change the tone of your voice if in front of you make sure you give eye contact. When they finish ask questions, ring head office for answers. Try and resolve then and there so customer goes away with outcome.
4.
I have had to step into situations, as a manager, to address a customer that wasn't happy with their service. I apologized immediately, acknowledged their frustrations, came up with a mutually agreeable solution to their problem and promised to use as an opportunity for development for the associate that they had the issue with.
5.
During drive through I gave the customer something that they didn't order. They came back and I apologized and corrected the mistake that was made.
Question 22 of 28
Why are you the best Real Estate Receptionist for us?
User-Submitted Answers
1.
I have great work ethic and willing to learn new things.
2.
I have great work ethic and will commit to a company. I have a positive attitude and am very friendly and welcoming.
3.
I feel I can fit right into the team and love what I do and enjoy being the voice and face of a company I'm good at what I do.
4.
I am punctual, honest, trustworthy a good team player. Although I do not have recpetionist experience I feel that my current skills and knowledge would be helpful in this position.
5.
I am energetic, organized and communicate well.
6.
I am very friendly and believe that I would make a good member of your team. I work well with others and would like to put the skills I have obtained from previous experiences to use and contribute to this company.
Question 23 of 28
How do you prioritize when you, for instance, have three phone calls on hold and a customer waiting in front of your desk?
User-Submitted Answers
1.
Ask the customer to hold while I deal with some patients.
2.
I would deal with the first person I nitrated with and thank the others for their patience and allow them to know we currently have some people on hold as well as a person at the desk.
3.
Make eye contact with the customer let them know you have seen them. As the calls have to be priority. Answer each one professionally and calmly and ask if they are happy to hold while you deal with the first caller.
4.
I would help the customer in front of me first and ask the callers to please hold and be mindful of which customer has been on hold the longest and then help them next.
5.
Ask if I can take a message or call back the people on the phone and address the customer standing in front of me.
6.
I would let the customer waiting know I will be with them in a minute and then prioritize the calls with who called first then go from there.
Question 24 of 28
What are your short-term career goals?
User-Submitted Answers
1.
I would like to be s receptionist or even a relstate consultant.
2.
I currently have a 5 year plan, so hopefully with a further education and knowledge on things.
3.
With the same real estate company having progressed in all other areas.
4.
In 5 years I would like to feel that I would be a valuable asset to the company.
5.
Potentially with my own real estate license.
6.
I see myself working here in the reception position, I currently am looking to change careers from dental.
Question 25 of 28
How would your former employer describe your work ethic?
User-Submitted Answers
1.
Friendly and hardworking.
2.
Most helpful and approachable with excellent communication skills with high standards.
3.
Friendly, well groomed. Good communicator, honest.
4.
Organized, energetic, good communicator.
5.
My former employer would say I am very bubbly, organized, dependable, team player, manages time well, efficent.
Question 26 of 28
What motivates you in your professional life?
User-Submitted Answers
1.
TO help out all the agent to direct the clients via phone or person and to make sure someone will be able to get there dream home.
2.
The new and potential customer coming in every day. You will always meet someone new on front desk.
3.
Taking on more duties and learning new skills. Being proactive.
4.
Look for ways to do it better. Learn by mistakes and write things down so become perfect and be accurate and look for ways to perform job to a high standard.
5.
Come up with a system that works for the job, tweak as necessary to be more productive. Stay positive and energetic.
6.
To know that my team members appreciate the job that I am doing, and can let me know my faults in a constructive way so I can address the issues. And for the customers to have a good experience and I can help them obtain the dream home or commercial space they would like.
Question 27 of 28
Real estate never slows down. Are you able to work overtime, evenings, weekends, or holidays as needed?
User-Submitted Answers
1.
Absolutely, I commit 100% to getting the job done properly.
2.
Yes I am flexible with my time if the need arises.
3.
Yes, this is not a problem, I would like prior notice if possible.
4.
It would depend on my husbands work schedule and if my baby sitter is available.
Question 28 of 28
We have a multi-line telephone system. How many lines are you accustomed to answering?

About Real Estate Receptionist

August 18th, 2017

Real estate receptionists perform all the duties of a receptionist in any office but in the context of the real estate industry. Real estate receptionists work in a real estate office where they receive visitors, answer phone calls, answer real-estate related queries over the phone or by mail and liaise between the clients and employees. Strong organization, verbal and written communication and problem-solving skills are essential for this role as is attention to details and excellent customer service.

A high school diploma is the minimum requirement for anyone wishing to work as a real estate receptionist. Some of the larger real estate companies will also provide on-the-job training in the practices relevant to their organization. Obtaining a certification or associates degree in a related area can make it easier for you to find a high-paying job with an established real estate company. Experience in any role that involves customer service will boost your chances of getting a job as a real estate reception.

At the interview for a real estate receptionist job, the interviewer will ask you what you think makes you a good fit for this job. You will have to convince them that you can bring a unique set of skills to the job that they are not likely to find in other applicants. Your answers must demonstrate your confidence, communication skills, passion for the job and efficiency in multi-tasking. Do go for the interview unprepared. Reading through real estate receptionist mock interview questions will help you formulate answers that showcase your skills and expertise as a real estate receptionist.

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