How to Answer: How do you prioritize when you, for instance, have three phone calls on hold and a customer waiting in front of your desk?
Advice and answer examples written specifically for a Real Estate Receptionist job interview.
11. How do you prioritize when you, for instance, have three phone calls on hold and a customer waiting in front of your desk?
How to Answer
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.
Written by Rachelle Enns on April 15th, 2021
Answer Example
"Customer service involves professionalism, excellent communication and respectful interactions. As such, I believe it is imperative to assist customers to the best of my ability so as to resolve their issues in a timely fashion. In this particular situation, I would do my best to answer customers in the order they contacted me and I would not hesitate to kindly tell the customer in front of me to wait one instant as customers who contact me over the phone matter as much as in-person customers."
Written by Rachelle Enns on April 15th, 2021