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Describe a decision you made that wasn't popular and how you handled the negative feedback.

Answer examples and advice for how to answer this interview question for a Quality Control Inspector interview

The interviewer would like to know that you are not always a people pleaser and that you will keep the company's targets first. Uncomfortable situations can arise in the workplace. Show the hiring manager that you are capable of being in potentially awkward situations. Give an example of a time when you forged ahead despite receiving resistance in the workplace.

Basic answer example
"This past month I implemented a more in-depth safety program in the facility. This new implementation meant that every employee needed to re-certify in WHMIS. Many were not pleased, but I insisted that it would benefit the company and their personal safety. Since implementing the program, we have seen a decrease in accidents by 6%. I will not bend on a decision if it means helping the people I work with."
Entry Level answer example
"While completing a group project in school, I was the leader and was given the opportunity to choose the focus of our project. Everyone in the group wanted a simpler topic, but I chose to focus on non-destructive testing. By choosing a path less traveled, I was hoping that the professor would give us a better grade. This is exactly what happened, and he even commented on our choice to focus on a more challenging topic. Everyone was happy in the end."
Experienced answer example
"Because I have been a QC lead for many years, I am accustomed to making unpopular decisions from time to time. Recently I cut back on my team and reduced overtime hours. Sometimes we have to make decisions that are for the best of the company. Cutbacks happen and, as much as I try to avoid them, they can make my decisions unpopular at times."

View user-submitted Answers

Describe a decision you made that wasn't popular and how you handled the negative feedback.
We introduced colour coding on machines based on their skill so as to minimise inspection time and concentrate on helping the least skill workers.
Scrap sheets. Had them write down scrap at the end of the day. It saved me a lot of time at the end of the week.
Having to put a product on hold for not meeting the clients requirements.
Proper filing system. I made regular check ups.
A senior staff member but two containers into the public ice maker, these where not covered or wrapped. This contaminated the drink ice for anyone want to cool their drink. I unplugged the ice maker and opened the drain and posted a sign that ice was contaminated and should not be used. I sent a private note to the staff member and told him I was ordering sanitation chemicals for the clean up. No reason to but attention staff member, he thanked me and signed for the cleaning.
When I was an assistant manager of the eye doctors office . I needed to change a few employees schedule to better benefit the operation of the office. They complained and argued with me over it. After explaining why the changes were made, they adjusted to it.
Relay the issues and discuss with the immediate superior.
Managing agent asked the tenant to increase the pressure on the Boiler. I negotiated with the agent to add the Boiler pressure to inspection procedure.
To perform 100% scan on our main Header lines. This was not a good economical time for the company and cost a fortune. I have reviewed all and asked the production manager if they really need all the furnaces to work as our production has lowered over the years. We then decided to conduct 100% scans only the headers feeding the furnaces in need. This brought the price down by approx. 30% saving for the company.
Completing paperwork described the benefits to the staff.

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