1. Tell me about a time when you reorganized a department or significantly changed employee work assignments. How did you approach the task? How did the affected employees respond to your actions?
I took input from employees. I identified employee strengths and weakness. I utilized the employees strengths to help maximize his or her efficiency. I also believe that learning a training are paramount for personal growth. Those areas that were identified as 'needs improvement,' I found ways to work with the employee to help them grow. I phrased the changes as an opportunity for the employee to shine. They liked that.
I presented the change in a very professional manner and the employees understood that it was best as a team to know and learn each others responsibilities.
Anytime I am required to do anything that might affect an employee I make sure to consult with them and see how they think things should be organized so that they feel as though there opinion has value. Even if things end up going a different way, the employee still feels validated and trust that I make decisions with their well being in mind.
At Wessex, had to reassign properties according to ownership entity requests and or location. I sat each manager down to explain the "why" and "when" to the situation and ask for their input for ease of change. Response was positive.
I brought to the attention of my assistant that she was no longer going to be just a personal assistant but would also participate in the sales team.
2. What factors are crucial within an organization and must be present for you to work most effectively?
Concise of objectives and support.
Communication is essential for me to work effectively. Receiving information that I need to move forward on a decision or project allows me to communicate the information to others.
Having a clear understanding of what are objectives will be and putting a plan into place with a clear path to reaching the goal we have set.
Resources, such as the required equipment, literature and manpower.
THE LEADERSHIP, DECISION MAKING AND STRUCTURE, PEOPLE, WORK PROCESSES AND SYSTEMS, AND CULTURE MUST BE EFFECTIVE
3. What do you look for in a job?
I look for how effective I would be in making an immediate contribution to the objective of the company. I also look for structure.
I am looking for a place that my experience and hard work will allow my efforts to allow me to advance in the company and security and a long term security.
Security, friendly peers, safe environment, opportunity for growth, flexibility, training, day to day enjoyment, networking with clients and stake holders, travel opportunities.
Diverse and interesting work schedule with opportunities to succeed and be promoted based on accomplishments.
I want to commit myself and energy to a job that is meaningful. I enjoy a challenge, learning new things, and meeting new people. I am confident that my life skills combined with my past work experience enable me to be a valued employee. Loyalty is key.
4. With reference to a day's work, what steps do you take to organize and prioritize your tasks?
Make a list look at the most important issues address them and put a plan in place to resolve based on where the rank with safety and other issue.
what is the most important issue that must be dealt with to resolve the issue before it grows into a larger problem. Make a list of what needs to be addressed and put them into order and put a plan in place to resolve make contact list of the contractors on hand we can work with in our area for a quick response time.
I would look at the projects at hand rate them on a scale of what needed to be done to reduce any risk or liability issue or safety concern and put a plan in place and proceed.
On the day prior, review next day work objectives and organize them by setting the most critical and vital to the organization first. If an external organization depends of my services or out put, a close relationship with the dependent will be maintained all all time.
To prioritize task you need to know your objective and workload. Once determined, I would create a system of priorities in order of deadlines.
5. Describe how you motivated a group of people to do something they did not want to do.
I explained the task in detail and offered rewards forthe team.
I motivated a group of people to do by giving them the befenits.
Have an upbeat attitude and tell them the importance of the project and get suggestions so they feel a part of the process.
I motivated them by letting them know if the accomplished to get so many leases they would receive a bigger insentive.
By providing an employee insentive helps employees have a goal to reach and aim for!
6. How have you improved as a property manager over the years?
I have learned the key to effective property management is having a staff that will support your ideals and direction. Therefore, I have improved my staff relations.
Before I began property management I have always done research in ways to protect myself from a bad tenant. As recently as 2009 I joint the property investment group REIN that hold monthly meetings I attend that offers support and workshop lectures on all things related to property management and investing. I have access to lawyers and others with experience dealing with bad tenants and since it is all about property investing, how to yeild the most cash flow. I also belong to a property management association when monthly I learn about new bylaws in the area, new strategies in dealing with property management issues and create a web of support for myself. I also have access to a paralegal - I just have to email them my questions or situations. Lastly, I'm currently taking my certification for Property Management at IHM.
I have been able to understand that every day is a new experience and having worked with tenants and maintaining a good relationship with the day to day operations promotes a positive experience.
I have learned to listen with empathy, to exhibit humility when needed, follow policies and procedures, be consistent, treat each individual on a case by case basis.
I feel that I have come so far in the last few years. When I initially took the position I was doing it as a favour for my parents during university holidays, but I developed such a passion for it that I included all family properties in order to make a profit whilst doing so. My communication skills have improved vastly. At fist sometimes I struggled to understand the point of view of a tenant or landlord and my communication skills were not always up to point. Now I am always following up on queries, communicating between all 3 parties involved, landlord, tenant, builder etc and this really helps to find a quick solution to the task in hand. In addition to this my organisational skills have improved 10 fold. At first I would be overwhelmed by the amount of tasks I was given by landlords and tenants and did not know when to do what. But through experience and admittedly some mistakes I have learned prioritise and manage tasks efficiently.
7. How did you handle a recent situation where the direction from above was unclear and circumstances were changing?
Describe a process you have personally created to improve your team's productivity and ability to meet its goals.
I will never attempt to resolve a situation without a clear objective. Therefore, I will seek clarity before proceeding and developing a resolution.
I was given incorrect information which made the solution impossible after careful review I was able to see the path we were on need to make a correction to obtain the results need.
Before acting, I ensure I have all the facts and understand the motive of the action. Be current with information is crucial especially if you are dealing with trades or tenants. With the LTA you better be sure you are following the act correctly especially if you plan to evict. With trades, not being clear can cost time and money and you may lose a valuable team player.
I was responsible for running a new department that had no established workplan or mission statement. I did my best to supervise staff, and implement programming in recreation.
8. What do you when you discover you are in a compromising situation
Determine which decision creates less impact of services, budget or tenancy.
I am honest and advise I might need to review this information as so we both can come to a good result for the current issue.
I think about the pros and cons, how important the decision is, seek to resolve, if I cannot resolve - I would approach my supervisor, keep a record of events.
I usually try to defuse the situation with humor if appropriate. Otherwise maintain a professional attitude and perform to the best of my ability.
Ask the individuals involved to provide me time to work with others to solve the situation. Gain a solid understanding of what is needed and do all possible to solve the problem.
9. When an issue occurs that you believe that the stance is unethical, how do you react?
Calmly and rationally. Addressing the issue head onto resolve the issue and minimize risk.
I would look at who or what caused the issue, and intern look at what solutions within my powers to make it right.
Stop and reevaluate. Take it to my supervisor if need be.
Basically, I assume that this kind of stance is as negative reaction on an issue, hence, I need to play the role of anger management and make the customer calm as much as I can, then I discuss the issue in a professional manner.
Review policy and procedures. Speak with superiors and possibly human resources. Gather all information and take the necessary steps to resolution.
10. We currently have 10 percent vacancy, how will you try to fill those spots?
I would come up with some type of move in specials, such as waiving the security deposit or 1st months rent. Also, advertising the specials well with banners and balloons outside the property. It always catches peoples eyes peaks curiosity.
Market the property aggressively in maintstream media outlets. Offer low cost incentives to draw in savvy, experienced renters.
I would review the current procedures in place that have proven to have produced a positive result. I would also look at what other options might be effective Internet making calls to advise we have limited space.
I will try to advertise, check the rent if it is too loo or too high than market rent, I will bring that on reasonable rent. improve landscaping and environment of the building.
Market on social media, ask reliable long term tenants if they had anyone they could refer, offer an incentive for lease agreements.
11. Describe to me the last property you managed. What did you find to be successful during that period, and what did you find that you or the company did that was unsuccessful?
Personal customer service by taking the time to listen to existing tenants needs and addressing them completely. Company was unsuccessful in increasing current tenants rental rates with too high an increase.
Achieving the highest square footage rates in the area. Not conducting corrective maintenance in a timely manner.
Brought online a shopping mall in Suisun that wasa purchased by my company.
The last property I managed was midway through lease up and we needed to ensure our deadline was met. I was successful at motivating the entire staff to meet our stellar standards to ensure the property was maintained, residents were happy and apartments were leased. I found that increasing market rents and increasing renewals to market rents going into September while other lease ups in our market was offering specials proved to be unsuccessful.
Closing the back door on the lease up vacancy was a success. We managed our expirations and had a successful campaign for resident retention. I cannot think of any unsuccessful moves we made.
12. Has there been an occasion when you refused to bow to a customer's pressure to 'bend the rules'?
No, It is best to always follow the rules and policy there for always being consistent.
No, it is best to always stay consistent and follow policy and regulations...
Yes. There are some rules that you just have to adhere to. I would make all attempts to explain why the policy/practice is a necessary evil.
Absolutely, the rules have to be the same across the board. Especially, according to fair housing rules. If I can make a reasonable accommodation, I will. However, not all requests are reasonable or ethical.
Of course. It is as simple as federal fair housing laws.
13. What makes you so special? Why should we hire you?
I have the knowledge skils and work experience
I am teachable. I have great people skills, admin experience and I am reliable.
I am creative, efficient, hard working and dedicated. I listen and follow directions well. I have a college degree and I enjoy solving problems.
what makes you special? why should we hire you in interview?
I am teachable, personable, hardworking and reliable.
14. Rate your management skills on a scale of 1 to 10 with 10 representing excellent management skills. Provide three examples from your past work experiences that demonstrate your selected number is accurate.
7.5 had employees read through employee manual, ensured timesheets were submitted in an timely manner, sought assistance from the employee relations coordinator for more sensitive staff issues.
Rate your management skills on a scale of 1 to 10 with 10 representing excellent management skills. Provide three examples from your past work experiences that demonstrate your selected number is accurate.
8 maintained a 93% occupancy rate. hired sub-contractors for bldg. Renovation projects. increased property revenue by 17% in less than 18 mos.
I would rate my management skills a 7 out of 10. There is plenty for me to learn. In the past, I have given direction to co-workers when needed. Whether that was for steps to take in order to get something done the correct way or just how to properly approach a guest. I have had to manage myself personally when I was selling cars. That industry is a very "On your own" type environment until it was time to close the sale. Driving forklift was floor management. I was in charge of the logistics on the warehouse floor. It was my job to make sure everything got where it needed to be on time and in the right places.
8 1. Brought online 2 shopping centers for past employer 2. Mytenants love me (I have letters and emails of them saying goodbye) 3 I was the key person brought in when accounts were failing or on the verge of walking. I went in and saved them.
15. What is the most challenging thing about being a manager?
Writing up an employee for their poor performance.
Disciplining staff and evicting tenants.
I would have to say you must be able to resolve issue in timely manner and produce a result that will work for all parties every day there is a new issue and you must be able to be good at getting the day to day business handled.
Disciplining employees who are poor performers.
Insubordinate employees, managing time and workload, working overtime.
16. What action would you take if you joined the company?
Learn how the company model is run to start with and if needed adapt myself to this model and/or make suggestions that would increase productivity.
I would find my strong suites withing the organization so I can be an assesst and also find what I need to learn more on so that I can continue my growth.
I will get the job done. I am honest, I am professional. I am experienced and versital.
Figuring out how I can be the best and encourage direct and indirect team members to do the same.
Get to know my staff and listen to their suggestions. Know my property inside out. Introduce myself to my residents in a community letter and know who my co workers are so when in need I can count on them.
17. Describe a scenario where you had to balance competing customer demands with project constraints. How did you ensure customer satisfaction while maintaining the goals of the project?
Managers who balance competing goals.
I sought conflict resolution with supervisor, had humility to apologize, kept open lines of communication with parents, had team meetings, sought intervention.
Gave them other options as well as explained the contraints. Most of my tenants are reasonable.
A previous scenario I experienced was trying to obtain a desired occupancy rate by a certain date, but my prospect wanted to move in at a later date. First, proper information gathering is needed. Every situation is different and may need to be approached differently. I was able to offer this resident a reduction on his deposit to save him the difference and still have him occupy the apartment within the required time frame.
Always give 100% customer service. Maintain work orders within a 24 hour period. Maintain a beautiful and well kept property. Maintain a community feel by holding resident functions on a regular basis. The little things matter and add up to very big things.
18. Give me one bad experience you had at your last property?
Facing a lock out with all my personal belongings inside, as well as my meeting materials for an important meeting.
The landscape was eroaded by a very heavy down pour of rain which lead to the intake of water in my basement.
I made a mistake on a lease and they found it. That was embarassing.
During our first rainy season we experienced leaks into our parking structure, that we were unaware of. We communicated and dealt with it accordingly with our residents to ensure their belongings in storage were taken care of the proper maintenance was performed to fix the leaks.
Can think of several issues that could have turned out bad but we managed them promptly and effectively.
19. What methods have you found successful in determining the priorities when you start in a new facility?
Review policies and procedures manuals, ask staff questions, have orientation, develop a work plan, keep a work log.
I believe I have lots to learn about this from the colleagues I might have in this job. Determining priorities is so important and is based on the philosophy of the company I work for.
Look at what you need to work efficiently remove all clutter make a plan.
Meeting the staff, walking the building/s, speaking with tenants, reviewing leases and budgets.
Thoroughly walking the property, auditing files, reviewing office procedures and auditing expenses. Team meetings with the staff to gather information and set expectations.
20. What is your definition of empowerment?
The ability to deal with or take control of a situation
Providing the tools, skills and ability to meet challenges of the job.
Feeling the freedom, will and desire to accomplish something.
Empowerment is giving people you work with the necessary tools to complete all tasks at hand with competency and in a timely manner. Empowerment enables one to make decisions and improve on their problem solving, service and performance.
To give someone the knowledge / motivation to do something.
21. What was the most challenging space you've had to lease in the past? What made it a challenge?
Really large space during a down time.
Working in a price conscious market and leasing a premium apartment, when less expensive apartments were available.
22. Have you ever discontinued service with a vendor or contractor? How did it go?
Most of the vendors or contractors we use have a 30 day notice to stop service. I make sure I put it in writing and then folow up with a phone call.
Yes, just explain that their services were no longer needed.
Yes. It went fine. I never let them go unless there was a reason. However, I always made sure I had a contingency plan.
Yes, I have. At times, if I am switching to another vendor due to pricing, our current vendor may adjust their pricing to keep our business. I have never experienced a negative discontinuation of service with a vendor. I maintain a respectful relationships with all vendors.
23. Describe a time when you had a difficult situation working with a tenant or a contractor? What was your approach to resolve the issues while maintaining a positive relationship?
You must be a great listener and empathize with the tenant. Remember, as a Property Manager your job is to mediate the two groups that you represent. You represent the tenants and the owners. By listening well, empathizing with the tenant, and finding acceptable solutions, and perhaps apologizing, there can be a productive solution.
I had a tenant who had high and unreasonable expectations. My approach to was hear the tenant out and refer to the LTA in the form of a print out. I also encouraged the tenant to call the LTB for more information. His main gripe was the price of the unit and often suggested that the I lower the price. I presented to him comps in the area and the value and then suggested that if he is not happy in the unit I would accept his termination notice. Since it was only a week into the month, I told him if he signed an 9N and an N11 I would not make him give me the full 2 month notice. He accepted that offer and signed the agreement. Currently there is a great tenant in the unit now who is very easy to deal with and pays rent on time.
I advised to each party that I understand your point of view but this is my point of view and feel this is the best results for me to provide a solution that will resolve the issue.
I handle the situation and tact. With years of experienced in Customer Service, I would be and great listener, attempt to determine the disconnect and then make a recommandation for resolving the issue based on our guidelines.
A Contractor who failed to advise me of his intended work dates on a parking lot restripe which created confusion and upset among tenants attempting to park. Spoke with the contractor about moving his work to an underutilized portion of the parking lot for the day and requested remainder of dates and times to advise tenants via memo.
24. Give me your best talent or skill that makes you a great property manager?
Good listening skills and empathetic way of explainingthe rules to residents. I enjoy building relationships.
My passion for real estate and my need to continuously learn more about it.
Organized, resourceful and treat others the way I want to be treated.
I believe my best talent is my diversity. I am able to transition from any task or relationship with ease.
25. Tell me about a time when you had a reporting employee who performed very well. The employee exceeded goals and sought more responsibility. Describe how you handled this situation day-to-day and over time.
I complimented them. Gave them more responsibility. Brought them to the attention of my superiors who could make the difference.
I encouraged and supported the employee to continue to do well. I continued to train them as they mastered skills. I also communicated how well the employee's performance was with all superiors.
26. Describe a recent project where you were responsible for managing multiple people or teams. What were some of the key challenges and how did you handle those challenges?
My day to day function of case management employed me with the task of managing multiple people. The challenge was getting everyone to adhere to the deadline and requirements of the program. I accomplished effective management through constant communication and reminders of the objective.
Metrocenter I was responsible for managing multiple people to complete the $1 million renovation on time and within budgeted amounts. Unexpected expenses were expensed against account codes that were unnecessarily budgeted.
As a teacher, I am responsible for managing students on a daily basis. Being able to differentiate to each students needs is a requirement. Before teaching, I worked to plan events and meetings for national organizations. Working with the leader of the organization, as well as their staff or volunteer committees, required being able to facilitate bringing different ideas to a final successful resolution.
Online of shopping center. challenges were making sure hte billing and funds transfer was accurate. Making sure all of the paperwork estoppells were in. Transfering all utilities and services to new firm. Challenges was to be organized. I used intricate spreadsheets to keep it all accurate.
Managing a team member who was not successful with another team and was transferred to my team. This team member's ethics were not ideal, however had great property management knowledge and leasing skills. The team member's ethics effected the leasing team and maintenance team. I found strengths in this team member and gave her tasks according to those strengths. I also found ways to motivate her to do the things she did not want to do.
27. Describe the work environment or culture and its management style in which you have experienced the most success.
I have excelled in structured environments.
I am most productive in a pleasant but structured atmosphere, I believe in being a participative manager , it shows your willing to do whatever it takes to get the job at hand completed. It builds successful teamwork.
Teaching the proper skills and trusting that they will make the correct decisions.
Management providing clear direction, realistic goals and leadership with no micro management.
Where I am left to get my work done. Not overloaded. Not chaotic.
28. What do you know about our organization?
I did some research and know the names of the CEO and top executives and the company culture.
They originated in the UK and now round one in the us. This is a concierge service for PM
I completed some research regarding your organization. I have found that you're a reputable company have good employee reviews. I see that you're based in Palo Alto and have properties throughout the West coast including Washington. I also, found that you're a publicly traded company, which is different from my current company and exciting.
29. Tell me about a time when you experienced a major change to your normal work practices. How did you handle it?
Applied myself by working extra hours and taking on additional responsibilities.
Fine, I picked it up and moved forward keeping goals in mind.
Previously, I lost 50% of my team. We were short staffed, until we were able to hire new team members. I picked up additional tasks and ensured all work was completed.
30. What are your long-term goals?
To work with the company and grow in my field and to become an asset to the company.
To be the best property manager who increases producttivity.
My long-term goals are to be a senior Property manager and a head of Department.
To progess in this feild and become an asset to the company.
To work with the company and grow in my field to become an asset to the company.
31. What process have you used to screen potential tenants in the past? Go through the process you had with me.
Asking questions about their needs, evaluating the rental application for thoroughness, credit andbackground screening, screening employment andrental history.
Interview, application, credit check, doc sign.
We utilize real page for application screening and I ensure all fair housing laws are being abided by.
32. Tell me about a time when you influenced the outcome of a project by taking a leadership role.
Gym completing took place because I picked it up and got it done.
A resident caught his apartment on fire and it occurred on the weekend when my manager was out. I reached out to necessary restoration vendors, reviewed policies, communicated with all parties including residents and insurance companies. Informed property manager.
33. Tell me about a time where you had to deal with conflict on the job.
Tell me about a time where you had to deal with conflict on the job.
If I have a conflict I resolve it. If I cannot I take it to my supervisor.
I have dealt with miscommunication between the leasing team and maintenance team. I communicated standards to each team and held a team meeting.
34. If I were to interview the people who have reported to you in the past, how would they describe your management style?
Team motivator , team developer,
My style is an objective approach. I understand the goals of my employees and figure out how I can help them best.
Listen first then find a solution. They would say I was fair and open minded while being positive and energetic.
They all would like me. I am easy going. I have learned with experience I need to slow down and give clear direction and make sure they repeat it back to me. I check in regularly, but try to give them space to have ownership over their own projects.
I believe they would describe my style as patient and empowering.
35. Tell us about a high level innovative idea/change that you implemented. Was it or was it not successful?
Implementing of Supply of water from borehole.Successful.
Client wanted to leave. I took the initiative to bench mark other companies based on their concerns. they stayed after I put together the meeting.
Our entire company went paperless, but we have the ability to receive paper payments. We currently maintain 100% paperless payments.
36. Describe a time when you had to balance quality management with a challenged project schedule.
I worked overtime on my dime. My reputation, my employer reputation and satisfaction for client are improtant.
While performing granite repair in occupied apartments which was a lengthy process and we had an allotted amount of time to work in the apartment home. Attention to detail was key in this project to ensure everything was completed properly and residents were complying.
37. Describe a time when you implemented a new idea without being asked or pursued a new opportunity that could improve the building.
At my last job we had to track and account for an inventory of over one million samples. We used a database and tracked by sample type/ SampleName/ date. We were not using the Barcode number which was specific for each sample. I pushed for use of this and got some push back that it would be too hard. I began to use this as a tracking feature in the DB the group reluctantly followed and in no time realized the value. Now it is common practice in the group. At the Civic Aud. At trade shows we had a problem with electrical outlets and blowing breakers form over loading circuits. Nothing was labeled or mapped so we had to have 2 people to hunt for the source of blown breaker; with radios, one at the booth and another to track the line back to the source. Then it was a matter of flipping switches and calling back and forth until we found it. I stared marking the circuits with tape and a pen and labeling the breakers so I could work alone if needed. My boss saw me doing this one day and asked what I was doing. I explained and I saw the lights go on in his eyes. He ordered me to stop it but the next staff meeting he informed the group that circuit mapping and labeling would be a new way of operating.
Halloween party and decor for tenants.
With our building style, our community smoke detectors can go off and alert the entire community to evacuate as a fire safety precaution if any smoke is detected. I implemented clear communication of how the smoke detectors work with all new residents to educate them on how the alarms work. To diffuse upset residents in the future and lessen the amount of alarms being set off.
38. How do you perform when others need your guidance in a building crisis?
I can focus and multi task whilst under pressure. Such as investigating an activated fire alarm and assessing whether all persons need to be evacuated from the building. If so prior knowledge of procedures is always a sure-fire way of keeping a calm demeanour in the midst of a crisis.
Fine... Calm. I make sure I find those who know more than me and everyone is notifiied.
Respectful, understanding and firm.
39. What is the largest building, space, that you have managed?
Single complex was a 15,000 SF commercial office complex.
I have worked at a community with 498 apartment homes.
40. Describe a situation when you were able to have a positive influence on the actions of others.
A few months ago my previous employer started working with a charity called student minds, to launch partnership we voted to run a 100hrs challenge, where we had to raise $100+ during the campaign one of my tenants came to thank me for introducing the charity in to the community as he finally found someone who could help.
I am able to put people at ease and make people smile, by my positive and upbeat attitude.
41. How do you decide which tasks take priority when organizing a complete project?
Urgency, owners are first, tenants are second.
I review all aspects of the project and decide what needs to be prioritized. This may differ from task to task.
42. Tell me about a time when you were particularly effective on prioritizing tasks and completing a project on schedule.
I list all the tasks that I need to complete, and priortize the most essential tasks that I needed in order to complete a project on schedule.
The first thing I did was to write down all the tasks that I needed to complete, then I prioritized them according to relevance to the project on schedule.
At times, I work in the office by myself, so prioritizing tasks and completing projects is something I do regularly. If I have a project that needs to be done. I make it a priority to complete, because my day can change at any moment. Some days I have to complete Month End and run the property. I will respond to emails or other tasks while reports are being processed and complete all necessary tasks of Month End in between.
43. How long would it take you to make a meaningful contribution to our property?
That is hard to say. Immediate meaningful contribution would be the fact that the site supervisors and admin staff have someone with my knowledge to come to with their problems. In the long run working with admin to set up a stable operational plan to manage the sites would be a goal.
Given the right training and resources a month or two.
Imediately. I prefer to jump in and help and learn.
I believe within the first thirty days I will make a difference and will only continue to grow my contribution from there. I will expect to see a more noticeable difference within six to twelve months.
44. How do you motivate employees? How do you reward employees? How do you fire employees?
I motivate my staff by showing up and assisting them, sharing knowledge and listening to them. Teaching them showing that I care, food. I have worked a lot w/ Unions and I make sure they know the rules when hired and a part of that is knowing the consequences of their actions and know the procedures of discipline. I would follow the organizations protocol in firing someone.
Learn about employees on a personal level to find out what matters to them. Providing monetary incentives and/or penalties as a result of performance. Aiding them in understanding that the termination action is not personal but a result of performance and lack of. Advising and encouraging them that a more appropriate opportunity is in their future.
I listen and observe at all times. In this way, I can taylor my responses when they are needed. So, for example, if I wan tto motivate people, I would want to make them feel like we were all aiming for the same goals. This is a lot easier to do if I can refer to their real goals. Rewarding employees again depends on the company or organization we are working for. In some cases, there might be the option of giving financial reward. If not, sometimes a simple thank you and telling them how much you appreciate them can do the trick. Sometimes, we might all decide to do something social outseide of work hours to celebrate what they did.
1. Well what is most meaningfull. I let them know they are valuable, I would like to see bonuses 2. Meet several times, document and consult a lawyer.
I like to make my team members feel good about coming to work. This is different for everyone. However, I always maintain a positive demeanor and I believe that it will transcend. I have found that team lunches, team incentives and acknowledgment of performance have all been proven successful methods to reward employees. When terminating an employee, I make sure all resources have been exhausted and policy and expectations have been clearly communicated. If the employee is still not performing than the proper steps will be taken.
45. Why are you leaving your current/last job?
I require employment that has stability and security.
I feel a need to start focussing more on career goals rather than just working day to day.
My original goal was to change careers into property management when I moved back here last summer. After realizing that it was going to take more time to achieve that goal, I took my current job to satisfy income needs. As soon as I am able to land a career in my desired industry, I will persue it.
My property is for sale and I am looking to further my career.
46. What do you do when priorities change quickly? Give one example of when this happened.
I quickly pick up the new priority and run. I explain if needed that I have to shift gears. Example: Taking care of a client move when all of a sudden there is a water leak. Water comes first. Most people understand this.
I have experienced emergencies happen onsite. Which require immediate attention. At times, projects need to be stopped. I experienced a resident that drove into an apartment home. Everything I was doing at that moment, needed to be stopped and I had to deal with the driver and residents.
47. What job duties would you like to avoid if at all possible?
I would like to avoid hearing tenants complain and I would do this by finding ways to negate any possible complaint.
Having to explain yourself when something has gone wrong. It is both embarrassing and unprofessional.
Honestly there is none, because starting at an entry level position I liked to see how everything was done.
Cleaning low income residential.
I enjoy the multiple hats property managers are able to wear. I enjoy performing all tasks. However, reprimanding employees may be necessary, but it is my least favorite task. I enjoy when people, do what they're supposed to do.
48. How do you reward employees?
Putting some incentive Scheme on performance basis.
Reward them through pay is the easy option but not always afford in which occational flexie hrs without compromising on productivity.
I like to create some routine to keep myself efficient. I start my day early, listen to the developments of the day on my drive to work.
Work hard play hard give the employee incentives and have them compete against each other to gain that incentive then also have an overall team incentive.
Treats - lunch, praise, I let my supervisor know.
49. Who is your most effective subordinate and your least effective subordinate?
Most effective - office mgr least - new employee.
My best experiences are with team members who have great work ethics. I find that team members that may have rockstar skills and non-desirable work ethics tend to be less effective.
50. What experience do you have handling tenants?
I have had experience in working to resolve issues from A-Z.
My experience includes interviewing and finding qualified canidates to sublet my apartment before I moved and with adding qaulified tentants to my lease to fill a house I was renting and in one case, removing a tenant from the lease to be filled by a more qaulified applicant.
I have previously rented rooms in my own home which entailed collecting monthly rent and negotiating agreements.
I have over ten years of customer service experience, which is a strength of mine. I have been experiencing residents for the last five years. I can honestly say that it has been enjoyable, due the challenges residents create in handling situations professionally and being able to satisfy them as well. I am an expert at dealing with residents in positive and negative situations.
51. What is the salary that you expect?
I expect a salary range between 60 and 70 thousand dollars.
I have done some research of similar position, an the range between $37k to $50k all depending on location. Is this the range you have budgeted?
52. During your career, you must have experienced some difficult times. If so, how did you maintain a positive attitude
I look at difficulties, mistakes, or failures as opportunities to learn. Everybody will experience difficulties, it's maintaining a positive attitude and learning from the mistakes that create progress and productivity.
I take a break when necessary and put things in perspective. Everyone has difficulty.
I do not believe there is any reason why anything I am dealing with should effect my performance.
53. What is your definition of Quality Assurance (QA), and who should be responsible, for QA?
My defination for Quality Asurance is always prioratize and keep organized.
Quality Assurance are the checks and balances put in place by a client to ensure satisfactory performance by the person and/or comapany on the contract.
My definition QA relating to property managment, is ensuring customer satisfaction from their intial contact all the way through to signing the lease and to the end of lease with us.
Quality assurance is the highest standard of service. Everyone is responsible for that.
Quality assurance is the ability to maintain exceptional level of quality and everyone is accountable for quality assurance.
54. Describe a specific instance, in a group situation, where you made your views known about an issue important to yourself. What was the issue, and why was it crucial?
Meeting, employee appreciation is imprtant to me especially when you have a good team. I brought this to the attention to my Sr. PM when I felt my coworkers were burning out. She presented it to the owner who did nothing. they left and eventually after several more tries I left.
I believe team meetings are important. I have expressed my opinions frequently at team meetings and have provided supporting facts and details.
55. Why do you want to become property manager of this building?
I enjoy working with a great team to provide leadershipgoals and meet the demands of building loyal residents.
I have always enjoyed the social interaction with guests in a hotel environment and I do excel in being an organized, systematic, patient, motivated, confident and a hard worker. I also possess excellent written and oral communication skills, strong leadership skills, analytical and problem solving skills, good customer service skills and multi-tasking skills. I work well under pressure,
To better myself and to help this company succeed. I also love working with people and this position is exactly what suits me.
I am here to work. The building speaks for itself. It is professional and requires someone with a professional approach... That is me.
I possess the skills, experience and motivation that are required for this position. I also believe I will fit in beautifully and be a great addition to your team. I have prior lease up experience. I am extremely detailed oriented and proactive. I am an extremely caring individual and will ensure the job is done properly.
56. What sort of marketing objectives did your past property employ? Which marketing initiaves did you create and start? Were they successful?
Marketing that is least expensive. I came up with marketing strategies tha would save money and generatepotential income such as including appliance rentalfees in the rent. We increase NOI and satisfied residents.
Digital marketing, Facebook, LinkedIn, to date website.
I worked shortly as a marketing representative for the Fairfield. I was able to perform outreach marketing and was proven successful in social media marketing. Also, Yelp is highly utilized in our market, so I pushed for our residents and prospects to submit their reviews.