50 Project Manager Interview Questions & Answers
Below is a list of our Project Manager interview questions. Click on any interview question to view our answer advice and answer examples. You may view 12 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
Project management interviews are likely to cover a wide range of topics. You may be asked about leadership, communication, budgeting, forecasting, strategic planning, tactical planning, plan execution, facilitation, conflict resolution, brainstorming, creative thinking, customer service, sales, marketing, and more. While that may feel overwhelming, it doesn't have to be. Here are three tips to help you prepare for a successful project management interview:
First, review the job description for your target role in detail and develop a list of situations you've experienced that showcase your abilities in each area. The duties of a project manager can vary widely depending on the company and the types of projects managed. Developing a list of go-to examples will help you align your experiences with the specific requirements of the role. Be sure to consider scenarios that highlight your strengths, demonstrate your ability to lead, and showcase your ability to generate value for your teams, clients, and company.
Second, research the company you're interviewing with. Review the mission, products, and cultural information that is likely available on their website. If possible, find out the specific project management methodology and tools used. Your investment in this area will help you deliver specific interview question responses that could help to set you apart from your competition.
Third, practice. Record yourself answering a few of the questions from this mock interview. Practice with a friend. Hire a coach to help you prep for your interview. Regardless of your method, your responses need to feel authentic and polished. As a project manager, the company you are interviewing with is considering you for a role that will interact with its clients, senior leaders, partners, and subject matter experts. Practicing will help you calm your nerves so you can address your interviewer with the poise necessary for success.
In summary, preparing for a successful project management interview involves developing a role-specific list of scenarios, researching the company and its preferred methodology, and practicing. We have prepared this mock interview that provides 50 questions, expert tips, and answer examples to assist with your preparation and help you convince your interviewer that you're the best candidate for the job.
Also, keep in mind that not all companies view the project manager position equally. Check out our sets dedicated to the senior project manager and/or assistant project manager roles to get the most out of your prep time.
Behavioral
1. How do you inspire customer trust, confidence, and loyalty as a project manager?
Why the Interviewer Asks This Question
Many project managers work directly with their clients and perform customer service-related functions. Interviewers who ask this question are interested in a candidate's ability to demonstrate the soft skills necessary to provide the level of service required by the role.
Written by Karrie Day on May 9th, 2023
How to Answer
Provide a few brief examples of activities you perform that inspire customer trust, confidence, and loyalty such as taking accountability for mistakes, going above and beyond regularly, listening intently to concerns, etcetera. It can be helpful to include role-specific examples in your response if the role you are interviewing for requires specific customer outreach activities such as sales negotiation or post-implementation support.
Remember to include outreach activities beyond delivery and support activities to demonstrate your customer service skills. Interviewers want to know what unique value you can add to the customer experience and remember candidates who demonstrate they consistently go beyond what is required in a client setting.
Written by Karrie Day on May 2nd, 2023
Answer Example
"One of the most important things I can do to earn customer confidence, trust, and loyalty is to show end-to-end ownership for the projects I work on. I let my customers know they can reach out to me to let me know about anything going on, even if I am not directly responsible. They know they can count on me to help facilitate a solution on their behalf.
I also take the time to listen. Sometimes clients just need to be heard and offering them an outlet to vent with someone who shows empathy and concern goes a long way. I maintain their confidence as needed and quickly address their concerns. I treat all of my customers with respect and show them that they are valued by delivering on my commitments.
Finally, I proactively reach out to my clients on a regular basis. This demonstrates my commitment to customer service and they always appreciate my efforts to make sure they are happy and well supported."
Written by Karrie Day on May 2nd, 2023
Behavioral
2. What is the most important skill you have developed while managing projects?
Why the Interviewer Asks This Question
Your interviewer wants to know how your time spent working in project management roles has served you, your companies, and the teams you have led. Your answer will help your interviewer learn more about your value system and a potentially helpful skill you will bring to the role if hired.
Written by Karrie Day on May 3rd, 2023
How to Answer
Describe a skill that you feel you have been able to hone properly through your work as a project manager. Describe how what you learned served your teams, clients, and the company you worked for.
Written by Karrie Day on May 3rd, 2023
Answer Example
The most important skill I have developed while working as a project manager is the ability to handle difficult conversations with greater levels of ease. I have had the opportunity to use my intuition, sense of empathy. communication, creative thinking, and leadership skills each time I am faced with one of these conversations. They have occurred with clients, management, partners, vendors, and within the teams I lead. I am now able to stay calm, think clearly, and work with whoever I am speaking with to find a way forward. I feel confident this skill will add value to my work here at XYZ company if selected for the project manager position.
Written by Karrie Day on May 3rd, 2023
Behavioral
3. Do you prefer to work on one project or multiple projects at the same time?
Why the Interviewer Asks This Question
This question has two main objectives. First, your interviewer might genuinely want to know about your preferences. This helps them to get to know you better and assess your fit for their company and the types of projects you will lead.
Secondly, questions like these are used to identify candidates that are rigid. Most project manager roles require flexibility Interviewers lean on questions like these to uncover red flags and narrow down the list of candidates.
Written by Karrie Day on April 23rd, 2023
How to Answer
Consider what the company will likely need from you. If you think this company/industry will require you to juggle multiple projects at once, go in that direction with your answer. Be truthful but thoughtful. Authentic answers are always best.
In the event you have a strong preference, be sure to demonstrate your professional range and flexibility by discussing your success with both models. Candidates who are able to thrive in a variety of settings are more likely to succeed in their interview.
Written by Karrie Day on April 23rd, 2023
1st Answer Example
"I've had experience both juggling multiple projects and focusing on only one at a time. I think in many ways it's ideal to only have to worry about a single project at once because then you can direct all of your time, energy, and ideas to it. But there's something to be said about the excitement that comes from handling multiple projects at once. It keeps me on my toes! And, honestly, with the available project management software on the market these days it's easier than ever to keep track of several projects at one time. I have experience doing both and see value in either method. At times it's inevitable that projects might overlap as well; that's just part of the job and something I have no trouble handling."
Written by Marcie Wilmot on January 5th, 2021
2nd Answer Example
"Historically I have worked on multiple projects at a time. I thrive under pressure and tend to do some of my best work and thinking when things are chaotic. With that being said, single projects are also a good way to slow down. I like having a healthy balance of both of these things to keep my role interesting."
Written by Jessica H. on May 9th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Behavioral
4. What are some risks and issues you've dealt with in the past during projects?
Why the Interviewer Asks This Question
Project risks commonly involve resources, time, scope, communication, and cost. They tend to refer to a condition or event that may impact the project in the future, whereas an issue is an existing problem that is currently affecting the project. The interviewer wants to know that you're familiar with risks and issues because as a project manager you need to be able to prevent, mitigate, and manage any risks or issues that arise during a project.
Written by Marcie Wilmot on January 5th, 2021
How to Answer
Describe several of the risks you have encountered as a project manager and the techniques you use to combat them. Focus on risks that either occur frequently or those that have the potential to ruin a project if not handled accordingly. Risks in either of these categories are likely to have an impact if they are not mitigated properly.
Also, it can be helpful to describe a risk that is likely to occur on the types of projects you will be managing if hired for the role. For example, a creative project manager might describe their approach to reigning in artists that struggle to find inspiration. An IT project manager might describe their process for mitigating the risk of everchanging technology and its effect on project scope and budgets.
Written by Karrie Day on April 23rd, 2023
1st Answer Example
"I've learned throughout my career that in many cases the project manager can take actions to help avoid project risks. For example, making sure the project's purpose, need, and scope are well-defined prevents significant problems down the road.
In terms of risks that I've encountered during past projects, they would include contractor delays and not having control over my team's priorities. I've learned techniques to combat these risks like including late penalties in contractor contracts and briefing team managers on the importance of the project. In terms of issues, I recently had to quickly adapt when a key member of my team was unexpectedly hospitalized. Luckily, I had identified back-up employees and was able to tap some of them to fill in while this person was incapacitated so the project timeline wasn't impacted."
Written by Karrie Day on April 23rd, 2023
2nd Answer Example
"A common issue that I have experienced is communication from project sponsors or there is a breakdown of communication from other parties involved. I like to solve these communication issues by having set meeting cadences with stakeholders and members of the project team to try and mitigate issues that may arise. I also have an open-door policy so that if issues do arise, I can know about them and fix them as soon as possible."
Written by Jessica H. on May 9th, 2023
Behavioral
5. Tell me about your typical relationship with project sponsors.
Why the Interviewer Asks This Question
It's imperative that project sponsors be kept in the loop throughout the entirety of the project since they provide resources that the project needs to be completed. In addition, project sponsors can provide valuable feedback to project managers as the project progresses. Your interviewer is interested to know how often you typically contact sponsors and in what manner. They want to ensure your approach is in alignment with the responsibilities of the open project manager position.
Written by Karrie Day on April 23rd, 2023
How to Answer
Let your interviewer know that you understand the need to define a customized communication plan with your sponsor at the outset of a project. Also, convince them that you are prepared to tackle specific scenarios such as timeline issues, scope changes, technical constraints, or emergencies.
Written by Karrie Day on April 23rd, 2023
1st Answer Example
"Throughout my career, I've encountered many different kinds of sponsors. Sometimes they want to be very involved in the project and other times they don't. When I'm introduced to the sponsor(s) at the beginning of the project I try to determine their preferences and then communicate accordingly during the project.
If a problem arises that my team and I are unable to resolve on our own, I would definitely reach out to the sponsor to get their thoughts. In many cases, the feedback that the project sponsor provides is extremely helpful. For many of the sponsors I've worked with during larger projects, I scheduled weekly meetings or calls with them where I gave updates and discussed outstanding issues."
Written by Karrie Day on April 23rd, 2023
2nd Answer Example
"I like to have a reoccurring cadence for our conversations established at the beginning of the relationship. That cadence may be weekly, biweekly or monthly depending on the project sponsors and the project. For emergency items, I like to get in contact with them right away to quickly resolve any issues."
Written by Jessica H. on May 9th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
Behavioral
6. Do you prefer to handle things yourself or to delegate to others?
Why the Interviewer Asks This Question
This is the interviewer's way of finding out if you are a micromanager or not. Most likely, the interviewer is looking for someone who is comfortable delegating tasks to others because trying to do everything by oneself is a recipe for disaster, particularly during a large project. You want to show that you are a leader who puts together strong teams and then allows others to do their jobs so you can do yours.
Written by Marcie Wilmot on January 5th, 2021
How to Answer
Convince the interviewer that you know how to delegate and that you trust the members of the team as appropriate. Also, be sure to communicate that you are willing to assist a fellow teammate who is struggling at any time as needed. This will demonstrate that you are a servant leader willing to go the extra mile on behalf of your team, your clients, and your company.
Written by Karrie Day on April 23rd, 2023
1st Answer Example
"I have learned throughout the years that I simply can't do everything myself! But I can establish high standards that I expect my teams to meet and exceed.
I start by assembling good teams that are filled with people who are smart and enthusiastic. Then, I lay out my expectations for each of them - using project management software - and clearly communicate these to them. Finally, I trust them to complete their tasks but provide guidance along the way if they need it. I also continually monitor everyone's progress using the software so if anyone does slack or fall behind, I can discuss this with them and develop a short-term action plan to resolve the issue."
Written by Karrie Day on April 23rd, 2023
2nd Answer Example
"I think that it depends on what it is. If it's an administrative task that I can delegate to give someone the opportunity to learn and the team has the capacity for it, I will delegate it. If the task I am working on is only something that I can work on, I reshuffle other things off my plate by delegating so that I am able to get other things done. I always say a team is stronger when we work together."
Written by Jessica H. on May 9th, 2023
Behavioral
7. How do you move a project forward when you are faced with limited time for discovery and analysis?
Why the Interviewer Asks This Question
You may be asked this question in an interview to assess your ability to quickly make progress with limited knowledge and resources. Interviewers are interested to know your processes for strategically driving out scope details and gaining the trust of key stakeholders and staff across various levels in their organization.
Written by Karrie Day on May 9th, 2023
Remember To
Give your interviewer examples of how you would quickly gather a broad scope of information, such as facilitated sessions or surveys. Additionally, describe how you would keep things moving forward with quick-hit tactical plans while long-term plans are developed.
Written by Karrie Day on April 26th, 2023
Answer Example
"Clients often want to get moving as quickly as possible and do not have the desire to wait while all of the details are figured out. In this case, I usually request to facilitate a vision and goal-setting session with as many stakeholders as possible. During that time, I try to gather as wide a perspective as possible on what is working, what is broken, and what the high-level solution ideas are. From there, I lean on my experience and intuition to determine where I need to dig further and which areas I can leave at a cursory review.
I tend to forge relationships with the stakeholders by taking them to lunch or calling them to bounce ideas off them to see if they are a fit. I also sit and shadow front-line users in the areas that will be affected most by whatever strategy we follow. This helps me quickly gain trust with the users, their management, and the executives involved. That trust is imperative when I make my recommendation because it allows me to be transparent about the areas I did not have time to analyze fully while suggesting where to begin development.
Finally, I work with my stakeholders to immediately implement any easy-to-execute tactical changes uncovered during discovery. This ensures that the teams I work on add value as early as possible during an initiative."
Written by Karrie Day on May 9th, 2023
Behavioral
8. What steps do you take when it becomes clear your team is behind on a project?
Why the Interviewer Asks This Question
You may be assigned to work on an at-risk project from time to time. Interviewers ask this question to learn more about how a candidate plans to handle these potentially difficult project scenarios.
Written by Karrie Day on April 26th, 2023
Remember To
Describe the steps you take to assess the risk level of your project and identify the root cause of the associated delay. Then, walk your interviewer through your process for developing a plan to get things back on track and communicate any changes in the overall plan to your team and stakeholders.
Written by Karrie Day on April 26th, 2023
Answer Example
"I would first deploy a method to get to the bottom of why we were behind as a team. I have used various root cause analysis methods and frequently lean on the 5 Whys method.
Once I identified the cause of the delay, I would work with my team to develop a strategy to address it. If there were performance issues, I would assign mentors and ask that they spend extra time leading those who need help. If a stakeholder or client was behind on their responsibilities, I would talk with them about the impact of their actions and develop a way forward. These actions usually correct the issue, and my teams get back on track quickly.
If the delay was outside my control, I would be transparent with my client or stakeholder. I would ensure them that the team would work to complete the most valuable pieces of the project on time and determine if there was an opportunity to remove anything unnecessary from the scope. I would also offer relevant updates to the delivery date as needed."
Written by Karrie Day on May 9th, 2023
Behavioral
9. What is your favorite aspect of project management?
Why the Interviewer Asks This Question
Interviewers are interested in what motivates a candidate. They must align the right opportunity with the right individual. The answer to this question helps hiring managers ensure this role would allow the candidate they select to enjoy their work.
Written by Karrie Day on May 9th, 2023
How to Answer
Describe the aspect of project management that you love the most (teamwork, leadership, planning, communication, collaboration, etc.) Keep in mind it is important to align your answer with an aspect of the project manager role likely to be part of the experience for the specific job you are interviewing for. For example, an interviewer may be confused to learn that your favorite aspect of project management is working on construction projects if you are interviewing for a technology senior project manager role.
Written by Karrie Day on April 26th, 2023
Answer Example
"My favorite part of working as a project manager is that I have the honor of working with talented people across several domains. I have worked with experts in operations, technology, finance, accounting, entertainment, retail, real estate, etcetera. I truly enjoy learning about new lines of business and working to help others do whatever they do better by delivering solutions that meet their needs."
Written by Karrie Day on May 9th, 2023
Behavioral
10. Tell me how you communicate with others. What kind of communicator are you?
Why the Interviewer Asks This Question
It is vital that a project manager be able to effectively communicate with many different kinds of people, including stakeholders, vendors, and employees, among others. Your interviewer wants to know if your specific approach aligns with the requirements for the open role.
Written by Karrie Day on April 23rd, 2023
How to Answer
Before the interview, brush up on the various communication styles out there (for example: assertive, direct, analytical, intuitive, functional, formal, personal) and identify which relate to you. This will help you frame your response with communication vocabulary that will likely resonate with your interviewer.
I typically encourage my project manager clients to demonstrate that they are comfortable communicating using a variety of styles. This demonstrates flexibility and the ability to customize their approach based on the details of the situation. For example, you might describe the communication style you use to resolve issues within your team different than the style you use to communicate with senior management.
Written by Karrie Day on April 23rd, 2023
1st Answer Example
"In general, I believe that I am a very strong communicator and that this allows me to do my job well. I tailor my communication style as needed. For example, when I talked to the sponsor of the last project I worked on, I communicated the big picture and didn't delve into the nitty-gritty details. When I talked to remote team members, however, I focused on expectations, processes, details, and timelines. I consider my communication style to be a mix of assertive, functional, and personal. Assertive because I clearly state my opinions and advocate for the project's needs while being respectful of others, functional because I am detail-oriented and like to communicate step-by-step processes, and personal because I pick up on emotional language as well. In the past, my unique communication style has worked well and I believe it will allow me to excel within this role."
Written by Marcie Wilmot on January 5th, 2021
2nd Answer Example
"I like to keep people updated as necessary. I utilize modes of communication that work depending on the person I am communicating with. As most people have differing levels of availability, I recognize that before communicating information. For example, if I am communicating with a CEO, I give regular updates in snippets so that it is fast and easy to read. If I am communicating with a coworker, I communicate on regular intervals such as weekly to keep the project or initiative going. I communicate via in-person, over Microsoft teams or email as necessary."
Written by Jessica H. on May 9th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
Behavioral
11. Describe a time when a project deliverable you were responsible for failed. How did you handle the situation?
Why the Interviewer Asks This Question
All project managers experience failure at some point in their career. Interviewers ask this question to determine how a candidate reacts to the conflict and pressure that usually accompany these difficult situations. Your response will help them to decide whether or not you have the leadership skills necessary for success if offered the open position.
Written by Karrie Day on May 3rd, 2023
How to Answer
Walk your interviewer through the details of the failure scenario you experienced with your team. Include a description of the impact of the failure and then break down the steps you and your team took to resolve the issue and prevent it in the future, if applicable.
Remember to include a description of how you address the emotions of you and your team during failure scenarios. While it is imperative to assess the facts of the situation and develop an appropriate plan of action, interviewers value candidates that are able to demonstrate poise and leadership during times of failure.
Written by Karrie Day on May 3rd, 2023
Answer Example
"I was the PM for a solution that sent batch purchase transactional data to Peoplesoft for billing. We deployed the solution overnight and excused the team after the initial tests were successful. My tech lead called me an hour later in a panic after he noticed that the process was running continuously instead of making a one time monthly update as designed. This meant that our process was essentially flooding Peoplesoft with a bunch of erroneous transactions that would cause huge problems if they remained.
My initial reaction was a sick feeling in my stomach when I realized the impact of the situation if we did not resolve it quickly. PeopleSoft had a monthly billing process that was set to run the next day and we only had a few hours to fix whatever was broken. I took a few breaths and then began working on a plan of action. I reminded our tech lead that we would be able to think better if we calmed ourselves, so we took a moment and then dug in. We made a list of who to call and wake up and gathered a team to help us figure out the cause of the problem.
We quickly identified the cause as a setting issue with the job we were running. We made that adjustment and then worked on a series of data scripts to fix the incorrect data we sent over. Our analysts helped us to define the parameters for the fix and our testers made sure the numbers were correct. I called our customer to apprise them of the situation and let them know we were working hard to resolve the issue. We were able to get the last-minute changes out in the morning just prior to the PeopleSoft service running.
I thanked everyone for their quick action and willingness to jump in and do whatever was necessary to address the issue. Our customer was complimentary of our commitment to fixing the issue instead of just pursuing a rollback as that would have put the project a month behind. I made sure the entire team was allowed to rest the next day and I stayed awake to make sure things looked good in both systems for the rest of the day. I was fried by the time it was over, but I was very proud of my team for our quick action and the calm we showed under pressure."
Written by Karrie Day on May 3rd, 2023
Behavioral
12. Give me an example of a time when you successfully handled intense pressure.
Why the Interviewer Asks This Question
Project managers need to have the ability to juggle urgent deadlines, various personalities, sometimes unreasonable expectations, and more during complex projects. All of these moving parts can create a lot of stress, and the interviewer wants assurance that you can effectively manage high-pressure situations.
Written by Karrie Day on April 23rd, 2023
How to Answer
For questions like these, the STAR (situation, task, action result) method works well. Provide the background details necessary to set the stage, describe what was asked of you or what needed to be done, describe the specific actions you took, and then provide the details of the results of your actions.
Describe a time when you faced pressure from a number of angles. For example, you might discuss a project that had a strict deadline, a limited budget, and a difficult customer or team. Also, the value of your answer will increase if you are able to describe a scenario in alignment with the industry, the types of clients, or the types of projects you will likely manage if hired for the open role.
Written by Karrie Day on April 23rd, 2023
1st Answer Example
"There's no doubt that there's a lot of stress and pressure in the life of a project manager. I personally reframe the stress and look at it positively; I like variety in my work life and many times enjoy the challenges that arise. I see them as puzzles for me to figure out as quickly and efficiently as possible. Within my last role, we were two weeks out from the deadline with a few critical issues still needing to be resolved when one of my key team members got very sick and had to be hospitalized. I knew that I had to fix this fast so the project would stay on track. I re-assigned that person's high-priority tasks to other team members I trusted and hired some freelancer workers I had used in the past to handle his lower-priority tasks. I kept tabs on everything, and in the end, we pulled it off and the project was completed successfully."
Written by Marcie Wilmot on January 5th, 2021
2nd Answer Example
"I recently had a situation in my current role where I presented timelines for a new project to my team and was told the team did not have the correct capability and capacity to carry out all required items. This was stressful and I had to sit down with the team and reshuffle existing tasks within the team to accommodate the new tasks. We were under pressure to get this new project and existing projects done. We had a 3-month timeline for this new project, and we spent a lot of late nights and weekends getting this new project done. We were able to get it done successfully."
Written by Jessica H. on May 9th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
Behavioral
13. Describe a time when you identified an improvement opportunity and implemented it.
Why the Interviewer Asks This Question
Operational process improvements are key to reducing waste and cost. Companies often look to project managers to help identify improvement opportunities on behalf of their customers and within their own project teams. Interviewers ask this question to learn more about a candidate's ability to identify opportunities, propose adjustments, and implement the necessary changes to create efficiencies.
Written by Karrie Day on April 26th, 2023
Remember To
Describe a time when you took end-to-end ownership for a process improvement. Discuss the previous state of the problem, the work you did to analyze the opportunity, and your role in implementing the related changes. Also, it can be helpful to provide metrics to help the interviewer understand the impact and value of the improvement you implemented.
Written by Karrie Day on April 26th, 2023
Answer Example
"The teams I work with in my current role logged their time spent on projects at the end of each month. I noticed several inaccuracies in their reporting and spent 5-10 hours the next week meeting with them to address missing time and time logged to the wrong projects and activities.
I implemented a weekly logging process to reduce errors. None of my team members enjoyed logging their time, so I offered small rewards or facilitated time-logging lunches to make the process easier for everyone. The weekly time logging system reduced errors by 42% within three months and by 67% in the first year. I was also able to reduce my time following up on issues to 1-2 hours per month."
Written by Karrie Day on April 26th, 2023
Communication
14. How would you rate your experience delivering presentations?
Why the Interviewer Asks This Question
Some project managers are required to give presentations to important internal and external audiences. For example, project managers who participate in sales often give presentations to client audiences. Their ability to effectively deliver the information of the presentation in a compelling manner can sometimes make or break a major opportunity. Interviewers ask this question to identify candidates who are comfortable presenting to a variety of audiences with a high level of confidence and success.
Written by Karrie Day on April 26th, 2023
How to Answer
Answer this question honestly and confidently. Provide supporting details to justify your response including examples of recent presentations you have given. Companies are more likely to hire you if your answer presentation coincides with the rating you give yourself.
Do not worry if your presentation experience is limited. Rate yourself accordingly and then describe what you believe makes an excellent presentation (relevant details, easy to understand, customized to the audience, excellent graphics, etc.). This will help to convince your interviewer that you know the mechanics of delivering a solid presentation despite your relative lack of experience.
Written by Karrie Day on April 26th, 2023
Experienced Example
"I would rate my experience delivering presentations at a high level. I was responsible for delivering presentations to senior-level stakeholders as an analyst, and I give presentations regularly to internal and external stakeholders as a project manager. I am comfortable developing presentation materials in a variety of formats, and I customize my approach to each audience I work with. I feel confident I can effectively deliver presentations here at XYZ company if selected for the open role."
Written by Karrie Day on April 26th, 2023
Communication
15. How would you describe your communication style with members of the teams you work with?
Why the Interviewer Asks This Question
Project managers are expected to have advanced team communication skills. Interviewers ask this question to test a candidate's ability to communicate effectively in a variety of situations that a team will experience.
Written by Karrie Day on April 26th, 2023
How to Answer
Describe your typical approach to communicating with the members of your project teams. It can be helpful to include more than one communication style in your response as successful project managers should be able to customize their approach as the needs of a team evolve.
Written by Karrie Day on April 26th, 2023
Answer Example
"I would describe my team communication style as a hyrbid of several styles. I am direct and results-oriented at times. I am assertive when I need to be. I can influence. I am also accepting and thoughtful.
My most natural style is direct communication, but I have developed the ability to work within and appreciate all of these other styles because they are the best fit for the various members of a team depending on the situation."
Written by Karrie Day on April 26th, 2023
Competency
16. What project management methodologies have you followed?
Why the Interviewer Asks This Question
There are many different project management methodologies out there. For example, within 'agile' development methodologies there are several specific methodologies including Scrum, Kanban, SAFe, Lean, and XP. Some companies and/or project teams even blend best practices from several methodologies to invent their own custom hybrid methodology.
Your interviewer wants to know which specific methodologies you have used to lead projects. Additionally, they may want to know how long you have used each methodology you mention within your response.
Written by Karrie Day on April 25th, 2023
How to Answer
Discuss the project methodologies that you have used to manage projects and describe your level of experience with each. Show that you are knowledgeable in this area and that you understand that some methodologies work better in certain situations than others.
It may also help to discuss your experience working with methodologies you used prior to working as a project manager. For example, if the company you are interviewing with follows a standard waterfall process, it may help to discuss your experience working as an analyst in a waterfall setting.
Written by Karrie Day on April 25th, 2023
Answer Example
"I am familiar with and have used many different methodologies in the past, including waterfall, critical path, critical chain, scrum, adaptive, and event chain. I could likely list even more! There are obviously many to choose from, but in general, I always consider the PMBOK in every project I run and rely on its best practices. Waterfall is also a methodology I commonly follow because of how straightforward and linear it is, especially when I'm in charge of a project that is highly structured. When I'm working with a smaller team in the software development realm, I'm more apt to employ the Scrum methodology. I am comfortable using many different methodologies; I decide which one to use based on the type, size, and cost of the project."
Written by Marcie Wilmot on January 5th, 2021
Competency
17. How do you go about defining the scope of a project?
Why the Interviewer Asks This Question
One of the most important responsibilities of a project manager is to determine the scope of projects. If this isn't done correctly, it can negatively impact the project's budget, resource usage, and timeline. Your interviewer wants to know that you have experience with this critical process.
Written by Karrie Day on April 23rd, 2023
How to Answer
Explain to the interviewer what techniques you use to define a project's scope and how this helps guarantee its success. Be sure to describe a process that follows generally accepted methods of scope definition. Also, it can be helpful to include specifics related to the industry of the company you are interviewing with or the types of projects you will be expected to lead if offered the position.
Written by Karrie Day on April 23rd, 2023
1st Answer Example
"One of the first things I do when I take on a new project is to define its scope. I know from past experience that the scope of a project impacts everything, and if it isn't well defined the project might run way over budget and/or its deadline or even fail completely. I generally start by working with my assistant and team to identify the goals and objectives of the project. In other words, what is the point of the project in the first place? Once we've established this, and made sure that these goals are achievable, measurable, specific, and realistic, I also think about the client or end-user and what needs to happen to make them happy. I also consider what constraints and/or obstacles exist and how they will be managed. In the end, I am able to assign resources, establish a reasonable timeline, and create a budget for the project."
Written by Marcie Wilmot on January 5th, 2021
2nd Answer Example
"I like to establish what it is the customer is asking for, their budget, their timelines and what they expect their deliverables to be upfront and in writing. I also like to breakdown timelines into short, medium and long term so that we can ensure the project stays on track. I like to know all of this information before starting a project."
Written by Jessica H. on May 9th, 2023
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Competency
18. What is the most important skill that a project manager needs to be successful?
How to Answer
Given that project managers use and rely on many different skills, there are several ways you can answer this question. Let the interviewer know what skill you believe is most important to your job - whether it be related to organization, communication, negotiation, leadership, or time management - and back up your opinion with a related example if possible.
Consider researching the interviewing company's approach to project management or trends in project management before your interview if you are struggling to decide on a front-runner for your response. For example, a recent Project Management Institute report titled ' PMI Pulse of the Profession 2023' cited communication as the top skill for project managers followed closely by problem-solving, collaborative leadership, and strategic thinking. Responses in alignment with any of those skills are likely to resonate with your interviewer.
Written by Karrie Day on April 23rd, 2023
Why the Interviewer Asks This Question
Your interviewer wants to know what you believe is your most important skill as a project manager and why. Your answer will help them to determine if your beliefs are in alignment with the project management culture of their company.
Written by Karrie Day on April 23rd, 2023
1st Answer Example
"There are many different skills that I use to do my job well. For example, I need to be able to communicate clearly to different groups and types of people. It's also imperative that I be a strong leader who can motivate and inspire others. I also need to be capable of overseeing budgets, negotiating with vendors, and managing my time and resources. But I personally think that the most important skill I possess in terms of this position is my ability to be organized. I recently worked on a large project with lots of moving parts; I remained organized throughout the entire process, managing the timeline, client and sponsor expectations, the budget, and team responsibilities, and in the end, completed it successfully."
Written by Marcie Wilmot on January 5th, 2021
2nd Answer Example
"Organization is probably the top skill. Oftentimes as a Project Manager, I have numerous projects going at the same time and that really makes it challenging for someone that lacks organizational skills. The attention to detail also suffers when you aren't able to organize, and project manage the project and yourself."
Written by Jessica H. on May 9th, 2023
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Competency
19. What kind of experience do you have managing budgets?
Why the Interviewer Asks This Question
It's imperative that project managers know how to manage money so they don't end up overspending. Your interviewer wants to know that you have experience managing budgets in alignment with the types and scale of the budgets you will manage if offered the position.
Written by Karrie Day on April 23rd, 2023
How to Answer
Describe the types of budgets you have managed in the past. This may include budgets for labor, equipment, travel, property, etcetera. It may also include budgets for work performed by third parties.
Written by Karrie Day on April 23rd, 2023
1st Answer Example
"Within my last role, I managed multiple projects with an average labor budget of $300k. One, in particular, required strict budget oversight because it involved many moving parts and, therefore, costs. The company was launching a new product and the marketing team had devised a multi-pronged campaign to announce the product to both existing customers and prospects.
From the start of the project, I used Clarizen, a project management program that includes a budget module, to forecast project costs. When we overspent in one area I was quickly aware and able to adjust in another area so the overall budget wasn't impacted. In the end, we successfully completed the project and stayed 100% within budget, and I know I can do this successfully for your projects too."
Written by Karrie Day on April 23rd, 2023
2nd Answer Example
"I have over 3 years of experience managing a budget for different projects. I usually like to establish budget during the beginning of a project to make sure that we can meet the budget with what the client is asking for. I also make a habit of checking budget throughout different points of the project to make sure we are on track and communicate any potential budget issues before they arise."
Written by Jessica H. on May 9th, 2023
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Competency
20. What is your process for learning a new line of business?
Why the Interviewer Asks This Question
Some project managers ensure the successful delivery of solutions that serve lines of business they are not experts in. In these cases, they are expected to quickly learn their customers' basic operations to assess their project plans' impact. Interviewers ask this question to ensure a candidate has a strategy for obtaining this information.
Written by Karrie Day on April 26th, 2023
How to Answer
Describe the meetings you would hold and the associated activities you would complete to about the business operations of the groups your project will support. Remember to highlight activities you could complete autonomously in addition to meetings, shadowing, or interviews. Project managers are often required to dig in and quickly analyze the workflows and artifacts of a business with limited supervision.
Written by Karrie Day on April 26th, 2023
Answer Example
"The first thing I do when I have the opportunity to learn a new business area is research. I focus on understanding industry standards, industry terms, and common challenges. I then meet with my new stakeholders or clients to discuss the scope of the project, goals, timing, and any other concerns.
If time permits, I like to shadow the people in the end-user roles my solutions impact the most. This helps me understand how the delivery of new solutions will affect them going forward. I also gain access to their systems and documentation and review them on my own."
Written by Karrie Day on April 26th, 2023
Competency
21. What do you do to ensure a project doesn't go off track? If it does, how do you fix it?
How to Answer
Explain to the interviewer what tools and techniques you might use to monitor a project's progress. Begin with proactive methods such as establishing a strong communication plan, or nailing down a clear scope agreement. Next, describe methods you use when a project is in flight. Finally, discuss your go-to tools for getting a project back on track when unexpected challenges arise.
Written by Karrie Day on April 24th, 2023
Why the Interviewer Asks This Question
One of a project manager's biggest responsibilities is to make sure that projects stay on track to meet their deadlines. Your interviewer knows projects are easily knocked off course and wants to learn more about how you plan for success and handle progress concerns during a project.
Written by Karrie Day on April 24th, 2023
Answer Example
"Most importantly, when a project begins I spend time determining the extent of its scope. This allows me to easily identify and avoid scope creep later on, which helps to keep a project on track. Once the project's objectives have been clearly stated and individual goals/expectations created, I use an online project management program to record, track, and share all of this information. I also include benchmarks, which assist me in seeing how the project is progressing. All of these elements work together to ensure that my project stays on track and if it starts to veer off course I quickly become aware of that and can work to resolve the problem."
Written by Marcie Wilmot on January 5th, 2021
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Competency
22. How experienced are you in using RAID analysis?
Why the Interviewer Asks This Question
Project managers commonly use RAID (risks, assumptions, issues, and dependencies) analysis at the beginning of projects to assess risks and issues. The results help to ensure that project members and stakeholders have a clear understanding of various events that might affect the project as well as the assumptions the budget and timeline were built upon. Your interviewer wants to know if you are familiar with the concept and likely anticipates you will facilitate the related information-gathering process if hired.
Written by Karrie Day on April 24th, 2023
How to Answer
Convince the interviewer that you know what RAID analysis is and, if possible, walk them through a past project when you used this approach. In addition, mention any major issues that were avoided due to your use of this important tool.
If you are unfamiliar with RAID, you are likely very familiar with the concepts behind it. There are several helpful blogs and videos available to step you through the process. Briefly research RAID before your interview and indicate that while you have never formally conducted RAID analysis, you are confident that you will be able to easily apply the concepts behind it. Then, provide an example of a time when you used risks, assumptions, issues, or dependencies to avoid issues during a project.
Written by Karrie Day on April 24th, 2023
Answer Example
"I always run a RAID analysis prior to starting a project. Doing so allows me to perform a broad environmental scan during the planning stage of the project so that I become aware of any potential issues or risks. I have used various programs to run RAID analyses; more recently I have used GroupMap. I like it from an organizational standpoint too because it encourages me to put everything relevant to the project in one place. Within my current role, I oversaw a marketing blitz for a new product. The RAID analysis I ran at the beginning of the project brought many risks, assumptions, and issues to light but, significantly, it showed me that we couldn't move the project along until our designer created all of our marketing material. I was able to identify him as a potential bottleneck; to resolve this I put strict deadlines and frequent communication efforts in place. Ultimately, the project was completed successfully."
Written by Marcie Wilmot on January 5th, 2021
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Competency
23. What kinds of project management software do you use and why?
How to Answer
Talk to the interviewer about the software that you like and why. You'll also want to show that you stay current on new tools and programs so consider mentioning how you educate yourself in this area. Finally, be sure to mention any experience you have using administration functions or defining project management practices and workflows within the tools you describe.
To avoid pigeonholing yourself in case the company uses a different program than the one you prefer, let the interviewer know you are a quick learner and comfortable using different programs. You may be able to find out which project management software the company uses before your interview. If so, familiarize yourself with the features and speak to your experience working with similar solutions.
Written by Karrie Day on April 25th, 2023
Why the Interviewer Asks This Question
While it is entirely possible to manage a project using a well-maintained spreadsheet, many companies require the use of software solutions that support project management. Some integrated systems (Jira, Monday, Wrike, etc.) also support other important business functions such as forecasting, purchasing, sales, CRM, product development, and team communication. Additionally, some project management tools are developed specifically for the industry they support (IT, construction, marketing, etc.)
Your interviewer asks this question to learn more about your experience managing project information within these important tools. The more experience you have leveraging the features they offer, the easier your onboarding process will be if hired.
Written by Karrie Day on April 25th, 2023
Answer Example
"I am always open to trying new programs because they are so helpful when I'm running a project, in many cases helping me to communicate my expectations and keeping everyone on the same page in terms of deadlines and responsibilities. Having said that, though, my favorite project management program right now is Smartsheet. I like it because it's similar to Excel, which I'm used to working in, but it performs complicated formulas across multiple pages for me. It also shows tasks in Gantt, calendar, and card views, and notifies everyone in real-time if I make any changes. So I really like using Smartsheet, but I also have experience in using monday.com, Zoho Projects, Basecamp, and Trello and I stay up on industry blogs in case other tools come along that look useful to me."
Written by Marcie Wilmot on January 5th, 2021
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Competency
24. What are the key components of a project charter?
Why the Interviewer Asks This Question
Project managers are responsible for authoring project charter documents in many companies. Interviewers ask this question to test the candidate's basic knowledge of this important pre-project deliverable.
Written by Karrie Day on April 26th, 2023
Remember To
Walk your interviewer through the basic components of a project charter document. Interviewers only want to ensure that the candidate they select understands the basic information typically included in a project charter, so keep your answer concise and focus on the crucial aspects of the document.
Written by Karrie Day on April 26th, 2023
Answer Example
"Project charters vary from company to company and even between departments, but they typically include a basic set of information including the project name, the sponsor, the stakeholders, the problem statement, the goal, in/out of scope statements, expected benefits, team members, timeline details, milestones, and budget information."
Written by Karrie Day on May 9th, 2023
Competency
25. What do you do to prevent "scope creep"?
Why the Interviewer Asks This Question
Scope creep can be a real problem for project managers. It occurs when the project's objectives shift as it progresses, which can lead to the project going over its budget and/or timeline. The interviewer wants to be assured that you know how to recognize and handle scope creep.
Written by Karrie Day on April 24th, 2023
How to Answer
Discuss the various methods you use to prevent scope creep during project planning, execution, and any applicable support periods that occur after project implementation. Also, briefly discuss your method for looking for ways to address new requests that are 'showstoppers' or directly tied to the success of your project. This will help convince your interviewer that you are agile and can adjust the project plan to accommodate critical items necessary for a positive outcome.
Written by Karrie Day on April 25th, 2023
Answer Example
"Scope creep can be a real problem that results in unhappy customers/stakeholders and a blown budget and/or timeline. In my experience, it tends to occur when there is a lot of client and/or stakeholder feedback that the project manager doesn't correctly manage. Feedback is good, but many times it comes along with additional requests.
I've learned that the best way to handle these kinds of requests is to clearly explain to the customer or stakeholder how fulfilling a specific request will change the cost and timeline of the project. Then, I only add this to the project scope if the client/stakeholder accepts these cost and timeline changes. I also make sure that the scope of the project is definitively spelled out at the beginning of the project and that I keep track of the smaller tasks and goals as they are achieved so we don't veer off-course. In the instances when scope creep does occur, I move quickly to establish and communicate new expectations."
Written by Karrie Day on April 24th, 2023
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Competency
26. Are you experienced with process development?
Why the Interviewer Asks This Question
Most project teams have the need for new structures and processes from time to time. Additionally, some companies are lacking formal processes for various business functions and they call upon their project managers to assist in this area. Your interviewer wants to know if you have experience in this area and which business functions you helped to define and implement.
Written by Karrie Day on April 24th, 2023
How to Answer
Let the interviewer know if you have experience in this area or not. If you do, provide an example or two and discuss any cost or time savings that resulted from what you created. Remember to consider processes you developed on behalf of your team, your customer, your partners, your stakeholders, or your company.
If your experience in this area is limited, talk about how excited you are to have the opportunity to put new processes in place. Alternatively, consider discussing an improvement you made to an existing process.
Written by Karrie Day on April 24th, 2023
Answer Example
"During my career, I've had the privilege of working for several startups. As a result, I'm well-versed in creating new processes, as well as modifying existing ones. In my last role, I oversaw a project that involved implementing a new sales process for the company. Until that point, the company had allowed its sales employees to decide individually how they wanted to sell various products and services, but the time had come to standardize this to ensure consistency. At the end of the project, there were clear processes in place around cold calling and emailing prospects, when and how to follow-up, how to schedule demos and on-sites, and more, which resulted in higher sales across the entire team. I am very process-driven and always thinking about how to put more structure in place around sales, marketing, customer service, and HR tasks to increase productivity and effectiveness."
Written by Marcie Wilmot on January 5th, 2021
Competency
27. What is the difference between operating and capital budgets?
Why the Interviewer Asks This Question
Budgetary analysis, discussion, and management are common responsibilities for many project manager positions. Interviewers ask this question to test a candidate's general knowledge of this budgetary concept.
Written by Karrie Day on April 26th, 2023
Remember To
Provide a brief definition and discuss the differences in the length of use, the types of assets, and how they are treated from an accounting perspective. Also, include a brief example of each type of asset to further demonstrate your understanding of these important budgetary concepts.
Written by Karrie Day on April 26th, 2023
Answer Example
"Capital budgets typically represent the money necessary for the long-term resources a company needs to do business, and operating budgets represent the money needed to keep things moving daily. Capital assets are usually planned for in advance and are depreciated over time from an accounting perspective. Operating budgets are usually steady and continually accounted for. The assets are not owned or appropriate to be depreciated.
An example of capital expense would be the purchase of a series of new servers to store data. An example of an operating expense would be the cost of software licenses that a company pays for."
Written by Karrie Day on May 9th, 2023
Competency
28. Please define the triple constraint concept.
Why the Interviewer Asks This Question
The triple constraint is a basic project management concept. Interviewers use this question to quickly identify candidates that are not properly educated in project management.
Written by Karrie Day on May 9th, 2023
Remember To
Walk your interviewer through your understanding of the three components of the triple constraint and what they control. It is expected that a project manager candidate would know that scope, cost, and time all affect the quality of a project and that changes in any of these have a downstream effect.
Written by Karrie Day on April 26th, 2023
Answer Example
"The three components of the triple constraint are scope, time, and cost. Each of them plays a role in the quality a project has the potential to offer its stakeholders. If you change one, one or more of the other pieces are affected. For example, if you want to speed a project up, you need to reduce the scope of the project, increase the cost to pay for extra labor, or both."
Written by Karrie Day on April 26th, 2023
Discovery
29. What is the last project you worked on?
Why the Interviewer Asks This Question
The interviewer is considering you as someone who might run projects for their company. As a result, they want to hear more about your most recent assignments. Your answer will help them determine if your skills are transferable to their open position within their specific company and industry.
Written by Karrie Day on April 25th, 2023
How to Answer
Describe the basic details of your current project or the last project you managed. Keep in mind that your time with your interviewer is limited, so stick to the most important aspects of the project such as the main goal(s), budget, team size, length of time, industry, customer/stakeholders, etc. If possible, relate your work to what you believe you would be working on if hired for the open position.
Written by Karrie Day on April 25th, 2023
Answer Example
"In my current role, I work for a large company that recently decided to close down one of its manufacturing plants. I was put in charge of managing this closure. When I ran an initial RAID analysis, I realized that there were multiple parts to this complex project. Namely, attempting to sell the plant and its related buildings, managing the organizational change from a human relations perspective, finding alternative sources for the materials the plant used to supply, and closing down any parts of the plant's complex that weren't sold.
I used Trello software to keep all of my teams on one page, to communicate their responsibilities, and to notify them of changes during the project. Ultimately, I kept the multimillion project under budget and within its 18-month timeline. We sold part of the complex and closed the rest while maintaining a consistent supply of materials from other sources. We also coordinated with the employee union, replaced certain employees, and eliminated redundant positions. I believe that all the skills I used during this project, which was large and complex, can be successfully applied to many other project types."
Written by Karrie Day on April 25th, 2023
Discovery
30. What is the biggest lesson you have learned while working as a project manager?
Why the Interviewer Asks This Question
This discovery question serves as a method for learning more about your professional past and values. Your interviewer is looking for a cultural match for their teams and stakeholders in addition to a match for the job requirements of the role. Your response helps them determine if you are fit for the more subjective aspects of the project manager role.
Written by Karrie Day on May 9th, 2023
How to Answer
This question is an opportunity to demonstrate your ability to learn, tell a good story, and convince your interviewer that you are a seasoned project management professional. Describe a lesson that directly applies to project management and aligns with the requirements of the role you're interviewing for. If possible, include a brief story to elaborate on your response.
Written by Karrie Day on May 9th, 2023
Answer Example
'The biggest lesson I have learned while working as a project manager is that there is a difference between empathizing with my stakeholders and validating their claims. I have worked hard to develop my ability to listen actively and show empathy while setting appropriate expectations.
For example, I recently worked with a client that realized they miscommunicated the specifics of a major requirement area. They knew the change would cause a delay and result in additional spending and they were afraid their senior management would reprimand them for the mistake. I understood their fear and showed compassion. I worked to calmly explain their options and I assured them our team would work as diligently as possible to resolve the issue. However, I did not promise to push my team to work grueling hours to fix the mistake so that the issue would go unnoticed by my client's management. I could see the bigger picture and knew there was a way to address the problem without making my client's fears the driving factor of our next steps.'
Written by Karrie Day on May 9th, 2023
Discovery
31. Do you have any relevant certifications?
Why the Interviewer Asks This Question
Some companies require project managers to hold active certification in project management or other related disciplines. Your interviewer wants to ensure that you have the credentials necessary for the open position.
Written by Karrie Day on May 3rd, 2023
How to Answer
Tell your interviewer about the areas you are actively certified in. It can also be helpful to mention any previous certifications that are expired as long as you divulge the status of the certification accurately. Finally, mention any classes you have taken recently that are relevant to your work as a project manager.
Written by Karrie Day on May 3rd, 2023
1st Answer Example
I am a Certified Scrum Product Owner, and a Certified Scrum Master. These certifications have helped me learn how to scope and plan for Scrum projects accordingly. I also understand all of the ceremonies and how to facilitate them properly.
I also took a series of leadership courses last year. The curriculum focused on advanced communication skills and the various types of leadership such as servant, autocratic, etcetera.
Written by Karrie Day on May 3rd, 2023
2nd Answer Example
I am PMP certified. I am interested in gaining my Six Sigma certification next.
Written by Karrie Day on May 3rd, 2023
3rd Answer Example
I do not have any active certifications at this time. I would love the opportunity to further my education in project management. Does your company sponsor any specific certification opportunities?
Written by Karrie Day on May 3rd, 2023
Discovery
32. How long have you been managing projects?
Why the Interviewer Asks This Question
Interviewers ask this question to determine how experienced the candidate is. Some companies have official years of experience requirements, and this question validates the candidate's background in project management.
Written by Karrie Day on May 9th, 2023
Remember To
Let your interviewer know how long you have worked in project management officially. Also, include the details of any project management work you did in other roles. For example, a lead engineer may have served in a project management capacity for small projects before becoming a project manager by title.
Written by Karrie Day on April 26th, 2023
Answer Example
"I have managed projects for three years. Before that, I led several projects as a senior graphic designer."
Written by Karrie Day on April 26th, 2023
Discovery
33. What is the biggest mistake you ever made during a project?
How to Answer
Everyone makes mistakes so be truthful and tell the interviewer about a time when you messed up. It's important, however, to emphasize what you learned from the mistake you made and what you do now to ensure you don't repeat it. Own the error and explain how you resolved it.
Written by Marcie Wilmot on January 5th, 2021
Why the Interviewer Asks This Question
An interviewer can learn a lot about a candidate with this question. Your interviewer wants to know if you have the ability to identify your mistakes, take accountability for them, and improve upon your actions in the future. Perhaps even more importantly, this question is used to test your integrity. Candidates that dodge this question, refuse to own even a small mistake, or offer an inauthentic response are likely to raise a red flag with their interviewer resulting in elimination from the interviewing process.
Written by Karrie Day on April 25th, 2023
Answer Example
"I think it's inevitable that people are going to make mistakes, both myself as the project manager and members of my teams. I don't view mistakes as failures; instead, I view them as learning experiences. The mistakes I've made to date have taught me a lot and over time have helped make me a better project manager.
The biggest mistake I ever made occurred early on in my career when I was a project manager at an architectural firm. I knew I needed to put together a plan with a timeline that satisfied the client, who wanted things to move quickly. So I did just that, only I didn't run my plan and its deadlines by the teams who would actually be carrying out the work prior to presenting it to the client. Well, the client loved the timeline, but when my teams saw it they became stressed and later frustrated. This also clearly impacted the quality of the work too. In the end, I had to go back to the client and push out the dates, which wasn't very professional. I learned that I needed to have my teams review and approve the schedule before I shared it with a client. This was a valuable lesson that I have never forgotten."
Written by Karrie Day on April 25th, 2023
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Discovery
34. Tell me about the types of projects you've handled in the past.
How to Answer
Describe the types of projects you have experience leading. Discuss the various industries you have worked in as well as the general length of time and budgets associated with the projects you led.
Remember to review the details of the job description and research the company thoroughly before your interview. This will help you customize your response and demonstrate skills that are relevant to the types of projects you will be assigned to manage if hired.
It's important to do some research prior to the interview so you know what kinds of projects you'll be working on if this company hires you. Customize your response to show that the skills you have are relevant to the types of projects you will be assigned to manage.
Written by Karrie Day on April 25th, 2023
Why the Interviewer Asks This Question
Not all projects are created equal. While all project managers share a variety of universally applicable skills, there are some skills and experiences that are unique to the industry, company, and size of the projects managed. For example, the estimation, approval, execution, and support phases for construction projects are vastly different than similar phases of IT software development. Your interviewer wants to learn more about your experience to determine if your areas of expertise are in alignment with the needs of their company.
Written by Karrie Day on April 25th, 2023
Answer Example
"I've managed many different kinds of projects at this point in my career. I have experience leading small to mid-size cross-functional product development teams. I have also worked on several internal enterprise projects that vary in length. I have managed budgets ranging from $50 thousand to over $5 million.
Most recently I worked on a project whereby my team and I helped our client create a company-wide portfolio management office. This entailed designing and putting in place new structures and processes that took into account the needs of the performance reporting and strategic planning teams. I believe that I'll be able to use the same skills that enabled me to successfully complete that project within budget and under the deadline in this position as well."
Written by Karrie Day on April 25th, 2023
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Discovery
35. What is the most successful project you've managed to date?
Why the Interviewer Asks This Question
Your interviewer wants assurance that you have the ability to successfully lead projects from start to finish. While everyone defines success differently, they want to be convinced that you will add value if hired for the open position.
Written by Karrie Day on April 25th, 2023
How to Answer
Explain the details of the project, your roles and actions, and the final result. Provide enough supporting detail to convince the interviewer that you can handle complex projects with ease. If the reason you selected the project as your most successful isn't obvious, end by explaining why you chose the project you selected to discuss. (i.e. the project was delivered over budget, but the new feature your team worked hard to include led to an extra 75% ROI)
Remember that the interviewer is considering hiring you to oversee complex projects for their company. And, as they say, the proof is in the pudding. The interviewer wants assurance that you're capable of managing projects so give an example or two of past projects you've led that ended successfully. Clearly explain the details of the project, your role and actions, and the final result.
Written by Karrie Day on April 25th, 2023
Answer Example
"I previously worked for a bank that needed to establish consistent and reliable data to be used for decision-making purposes. As the leader of this project, I determined that we needed to decommission multiple legacy systems, hundreds of spreadsheets, and several other tools and platforms in order to standardize the data. Once the scope of the project had been laid out and I had run a RAID analysis, I put all the details of the project into an online project management program, assembled teams, set expectations, and established timelines. I communicated clearly to the various parties that participated in the project, from upper management to the IT team and other employees. Ultimately, the project was completed within budget and on time, and it allowed the bank to standardize its data, improve its transparency, and reduce costs."
Written by Marcie Wilmot on January 5th, 2021
Discovery
36. What do you hope to achieve in the next five years?
Why the Interviewer Asks This Question
Interviewers ask this question for two main reasons. First, they want to identify candidates who want to remain in the project management role for a reasonable amount of time. Some interviewers are even looking for candidates who indicate they would like to work in a specific department or role.
Second, interviewers who ask this question want to learn more about your career goals and ambitions. Remember that the company will be investing in your future if you are selected for the role. Your interviewer wants to identify candidates they feel would be a solid investment.
Written by Karrie Day on April 25th, 2023
How to Answer
Walk your interviewer through your vision for your career over the next five years. While you may not want to manage projects indefinitely, ensure that your response is feasible and in line with a career path the company offers. Emphasize that you plan to continue building your project management skills and progressing within the industry. Show that you are ambitious and goal-oriented, as well as passionate about project management. Also, be sure to mention any important credentials you plan to obtain such as PMP certification.
Written by Karrie Day on April 25th, 2023
Answer Example
"I love my job and believe that I am cut out to be in project management. Throughout the years, I have moved up the ranks from a project support officer when I first graduated college to the experienced project manager I am today.
Moving forward, I would love to take on longer, larger, and more complex projects as I continue to develop my skills. To date, I've worked in similar industries with skills that transfer over to yours, but I'm looking forward to learning more and gaining experience in your industry specifically. Ultimately, several years down the road I'd like to perhaps become a Head of Projects or Director of Projects whereby I oversee several different project managers and their projects, but my current focus is to take on meaningful and challenging projects within your industry as a senior project manager."
Written by Karrie Day on April 25th, 2023
Discovery
37. What is your least favorite aspect of project management?
Why the Interviewer Asks This Question
Most professionals dislike at least one thing about their role. Interviewers know that there will be times when you will need to motivate yourself to perform a certain task or handle a difficult conversation. Your response to this question helps them decide if you have the drive to self-motivate and which areas you may need additional support from your management team if hired.
Written by Karrie Day on May 3rd, 2023
How to Answer
The key to nailing this interview question lies in providing an authentic response, describing an aspect of the role that isn't a key requirement, and convincing your interviewer you will do your job at a high level even if you dislike a task. Here's how those three components break down.
First, be authentic. This question can sometimes be a test of your ability to be honest with your interviewer. When hiring a project manager, many hiring managers value candidates that inspired trust immediately in their interview. Answering this question truthfully helps you do exactly that.
Second, it is important to describe your dislike of something that is NOT critical to your success as a project manager. For example, I would not consider hiring a candidate that told me they despise planning, budgeting, leadership, or communication as all of those aspects of project management are critical to success.
Finally, you want to demonstrate your ability to self-motivate and self-manage. Managers will often hesitate to hire someone they feel will take a lot of work to manage. Convincing your interviewer that you are prepared to do whatever is necessary, even if you hate it, will boost your chances of leaving a positive impression.
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Written by Karrie Day on May 3rd, 2023
Answer Example
My least favorite aspect of project management is scheduling meetings. I used to spend a lot of time juggling schedules and rescheduling meetings when conflicts occurred. I have made several process adjustments to find windows for recurring meetings. I use group chat in Slack when possible, and I make sure we have a clear agenda and the right attendees involved before scheduling a meeting. All of these strategies have helped me to minimize the administrative work and ensure that my teams get the most out of the time we spend in meetings together.
Written by Karrie Day on May 3rd, 2023
Discovery
38. What experience do you have in our industry?
Why the Interviewer Asks This Question
Many industries follow methodologies that are specific to their industry. For example, agile software development practices are an unlikely fit for HR organizational development projects. Likewise, a candidate who has experience managing healthcare projects may not have the skills or security clearance necessary for government defense projects. Your interviewer wants to know your level of expertise working within their specific industry as it will help them determine if your background is in alignment with the needs of their company.
Written by Karrie Day on April 25th, 2023
How to Answer
Describe the length of time you have worked within the industry of the company you are interviewing with. Remember to include any time spent within the industry working in roles other than project management.
Fortunately, if you don't have direct experience in the interviewer's industry, you can discuss the skills you've gained in other industries that will likely transfer to the new company. Many methods, tools, and skills that project managers use are standardized and used in multiple industries. Be sure to research the company and anything you can find about their approach to project management before your interview as this information will help you to develop a valuable response despite your lack of experience within their industry.
Written by Karrie Day on April 25th, 2023
Answer Example
"To date, I've primarily worked in the finance and technology fields. I'm looking forward to breaking into the advertising industry, and I believe that many of the skills and methodologies I have used in the past will allow me to succeed in this position. I'm used to getting projects done quickly and within budget. I'm also accustomed to working with highly involved and vocal clients who provide a lot of feedback during the course of the project. I've learned to define and control the project scope so the cost and timeline of the project aren't impacted without clear communication with the client. My strong organizational, leadership, and communication skills will definitely help me to excel in the advertising industry."
Written by Marcie Wilmot on January 5th, 2021
Discovery
39. Tell me about yourself.
Why the Interviewer Asks This Question
This is a basic question likely to be asked in any interview. The motivation behind this question is simple. Your interviewer wants to know more about your education and the professional roles you've held.
While preparing a response before your interview may seem unnecessary, it is always best to have a list of self-introduction talking points at the ready. The details you offer will help your interviewer steer the conversation. Therefore, it is important to include details that are not represented on your resume but may be important to the work you will be doing if hired for the open position.
Written by Karrie Day on May 1st, 2023
How to Answer
There are three main topics to cover every time you answer this question as well as several optional topics you can include to boost your response depending on the interviewer and the time allowed. At a minimum, you should discuss:
- Your education
- The companies you worked for and the roles you held
- Your experience and skills relevant to the project manager role and/or company you're interviewing for
If time permits, it can be helpful to include:
- Why you're excited about the open position
- Travel you've done relevant to any international communities you may work with
- Projects, customers, technologies, or vendors you have experience with that are relevant to the open position
- Certifications applicable to project management
- How you know the person who recommended you (if applicable)
- Your short-term career goals
Keep in mind that this question typically comes at the beginning of your interview. It is your first impression and it is important to let your personality shine while demonstrating your presentation skills. You may find it helpful to practice your response to this question a few times before your interview if you are typically nervous at the start of an interview. Nailing this question will help boost your confidence and set the stage for a successful interview.
Written by Karrie Day on May 1st, 2023
1st Answer Example
I grew up in South Carolina and graduated from Clemson with a management degree. My first job out of college was working with a property management company in Virginia that owned over 200 properties. I facilitated contract negotiations, move-in, move-out, and turnover activities. I also managed repair projects and handled tenant emergencies. I worked there for five years and learned how to manage client expectations, resolve conflicts, partner effectively with vendors, and prioritize a heavy workload.
I now manage projects for a residential construction firm. I work with designers, estimators, the leads of our various construction crews. I also partner with project managers and general contractors from the various vendors we use depending on the type of project. I have been in this role for two years, and I enjoy my work. I have focused on the development of my project planning, budgeting, and leadership skills.
I am very excited about the project manager position with the XYZ team at ABC company. I feel I am ready to expand, and working in a commercial construction setting will allow me to leverage my current skills on a larger scale.
Written by Karrie Day on May 1st, 2023
2nd Answer Example
I grew up in India and moved to the US when I was 14. I graduated from Cal Tech with a degree in computer science. I have worked as an engineer at XYZ eCommerce startup company for six years. Our company has roughly 50 employees and I regularly take on tasks outside of the role of a traditional engineer. For example, I have performed duties typically assigned to analysts, product owners, and project managers at larger companies.
I am currently a senior engineer and I lead the teams I work with. I am responsible for budgeting, planning, task delegation, and technical strategy. I enjoy the project management and leadership aspects of my role the most. I would like to one day work as a senior IT leader, and I feel that moving into a more traditional project management position here at XYZ company will offer me an opportunity to hone my management and leadership skills in alignment with my long-term goals.
Jim Smith recommended me for this position and speaks very highly of your company and you as a manager. I am excited about the prospect of working with larger cross-functional teams and on projects with a greater level of impact. I would also like to pursue my PMP certification and I have heard that is an opportunity offered to senior project managers.
Written by Karrie Day on May 1st, 2023
3rd Answer Example
I have a degree in marketing and worked for my family's event-planning business in high school and for the last seven years. I currently oversee all of our large-scale events such as weddings and corporate events with over two hundred attendees. I lead teams of three to five depending on the size of the event. We provide end-to-end services and handle everything from budget planning, vendor selection, and day-of-service coordination.
I am excited to interview here today because I would like to work for a marketing agency. I thoroughly enjoyed that aspect of my education and I want to work directly with creative teams. I feel my event planning project management experience is applicable in many ways. For example, I regularly facilitate the creation, approval, and distribution of event marketing materials such as invitations, and email campaigns on behalf of my clients. I also have experience working directly with the marketing departments of my corporate clients. I would love the opportunity to apply what I have learned while working for an official marketing firm.
Written by Karrie Day on May 1st, 2023
Discovery
40. What is one of your professional weaknesses?
Why the Interviewer Asks This Question
This question is a favorite of many interviewers and you will likely be asked about your weaknesses at some point throughout your job search. This question feels like a trap to many interviewees, and it is important to prepare a solid response in advance of any interview.
There are two main purposes for asking you to describe your weaknesses. First, your interviewer wants to know which areas you perceive you need to grow professionally. Hiring managers, peers, stakeholders, and teammates play a critical role in the professional development of project managers. It is important for your interviewer to learn about your weaknesses to assess how they will impact the teams you will lead and whether or not they can offer you a supportive growth environment.
Secondly, many interviewers use this question to test the integrity of a candidate. Your interviewer wants to know if you are willing to be authentic with them even though you've likely just met for the first time during the interview.
Written by Karrie Day on May 2nd, 2023
How to Answer
The first step to nailing this potentially difficult answer is to take the time to reflect on your most recent role and identify areas in which you could improve. Most every professional should be able to generate a list of at least three growth areas. Here are a few ideas specific to the project manager role:
- Difficulty saying 'no' to customers with important needs
- Lack of knowledge of a particular technical skill, system, or process
- Difficulty letting go and transitioning clients to support groups
- Lack of experience with executive communication
- Difficulty trusting your intuition
- A nice-to-have skill from the job description you are not yet an expert in
Once you have identified a few authentic candidates, spend time thinking about how you can best frame the weakness. While some experts suggest inverting a strength and presenting it as a weakness, it is best to answer exactly what your interviewer asked. Many interviewers know about this technique and view it as a manipulation.
A solid approach is to state the weakness, provide a bit of context, and then describe the proactive steps you are already taking to reduce the impact of the weakness going forward. This will demonstrate your self-awareness and dedication to professional growth. Additionally, it can be helpful to describe how the open position provides an opportunity to leverage your best strengths while providing a supportive and complimentary environment to grow within.
Written by Karrie Day on May 2nd, 2023
1st Answer Example
I am currently working to improve my data analytics skills. I am very comfortable working with the tools used in my current role, but there are a number of powerful business intelligence tools I would like to work more with in the future. I have used Tableau and Microstrategy, but I know there are features I am not yet an expert on. I like to encourage my teams to use a data-supported approach when making decisions, and the process is more valuable when you have the system experience necessary to find the right information at the right time.
I saw in the job description that experience with Power BI is nice-to-have. While I do not have in-depth experience with that specific tool, I have recently invested time in learning more about it. I feel confident I can apply the experience I have in this area, and I am excited to jump in and learn more if hired.
Written by Karrie Day on May 2nd, 2023
2nd Answer Example
My most significant professional weakness is that I sometimes have a hard time stepping away from the detailed tasks of my team members. I wouldn't label myself a micromanager, but I used to work in several of their roles and I have a lot of valuable knowledge to share. However, I realize that it is important to let them find their own way and learn so that they can grow professionally. I now take pause before getting involved and ask myself if not jumping in would cause any significant harm. If the answer is no, I take a step back and let them work it out on their own. I have my own important work to focus on, and I know that projects run more smoothly when everyone is allowed to fully leverage the skills and expertise they bring to the table.
Written by Karrie Day on May 2nd, 2023
3rd Answer Example
One of the professional weaknesses I am working to improve upon is learning when to trust my intuition. As a former analyst, I prefer to have all of the information possible before deciding to go in one direction or another. As a project manager, I do not always have the luxury of time to perform analysis. Instead, I have to rely on my instincts and experience to help me decide which way to go. That can be uncomfortable for me, but I have found that it gets easier and easier as I go.
One of the reasons I am excited about the opportunity to interview here today at XYZ company is that the role requires quick decision-making. I love turning weaknesses into strengths, and working in a role that requires me to be comfortable with being uncomfortable is a perfect opportunity for me to grow in a valuable way.
Written by Karrie Day on May 2nd, 2023
Leadership
41. What is your leadership style?
Why the Interviewer Asks This Question
Interviewers ask this question to learn more about a candidate's leadership style. Companies value various approaches, and it is important to match the right leader with the right team.
Written by Karrie Day on May 9th, 2023
How to Answer
Describe your approach to leadership in your own words, but strive to use generally accepted vocabulary when labeling your style. For example, you may be a 'helps the team out however I can' leader which is best known as a 'servant' approach to leadership. You can research common styles of leadership before your interview if you aren't familiar with the most common names. Also, there are online tests that can help you identify your style if you need further assistance.
Remember to include a variety of approaches in your response. For example, an interviewer might not resonate with a candidate who described a completely authoritarian approach to leadership. While they might recognize the need for an authoritative approach at times, most companies look to hire project managers that can also delegate, serve, facilitate, and set the pace for their teams as well.
Written by Karrie Day on April 26th, 2023
Answer Example
"My leadership style changes depending on what is needed to add value to the team experience at any given time. I enjoy serving as a coach, motivator, and facilitator. I also enjoy working with other visionary and transformational leaders and strive to use these skills in my approach.
I least enjoy bureaucratic or authoritarian types of leadership. I find it is necessary to use these styles in performance issue situations or when there are conflicts that cannot be settled in any other way. However, I first look for ways to use democratic and supportive approaches to avoid people feeling like they are being managed. I would much rather them feel they are co-creating their own experience."
Written by Karrie Day on May 9th, 2023
Leadership
42. How do you facilitate the success of your teams?
Why the Interviewer Asks This Question
As the person in charge of the project and all the teams who are making it happen, you need to be someone who can motivate and manage others. The interviewer wants to know how you do this.
Written by Karrie Day on April 26th, 2023
How to Answer
Discuss how you've supported and led teams before and consider framing your response linearly. Walking your interviewer through your approach step-by-step will demonstrate your project management and communication skills at the same time.
For example, you could describe how you facilitate success through the various stages of team development (forming, storming, norming, performing, and adjourning). Alternatively. you could describe the actions you take to lead and support your team during the phases of the projects you work on (i.e. discovery, approval, analysis, design, development, implementation, support).
Written by Karrie Day on April 26th, 2023
Answer Example
"I am a natural leader who loves to inspire and support others. I always start a project by assembling strong teams that are filled with hard workers who are passionate and smart. From there, I can easily recognize the various stages a team moves through as I've witnessed it many times now.
First, they experience 'forming' when they start to learn about each other. Then, there tends to be 'storming' when conflict arises between team members as they realize they have differing opinions about things. My role at this point is to encourage them to hear each other out and be respectful. Next, comes the 'norming' stage as they begin to accept each other and truly work as a team.
My favorite is the 'performing' stage, which is when my team begins to function like a well-oiled piece of machinery - many parts all working toward one goal! It's always kind of sad when we get to the end of the project (the 'adjourning' stage), and they move on to other projects and responsibilities. But throughout the entirety of the project, I listen, remind, offer encouragement, guide, and help resolve conflicts so we all together reach our final project goal."
Written by Karrie Day on April 26th, 2023
Management
43. How do you handle the escalation of an issue and when might you do this?
Why the Interviewer Asks This Question
There are times as a project manager conflicts arise that you are unable to resolve. During times like these, you may have to take the issue at hand to another entity higher up the chain. Your interviewer wants to know more about your approach to upward communication. They want to feel confident you have the poise and experience necessary to deliver a potentially difficult message succinctly and professionally.
Written by Karrie Day on April 26th, 2023
How to Answer
Explain to the interviewer the process you follow in situations like this and what would provoke you to do so in the first place. Offer a brief example of a time in which you successfully navigated an escalation scenario, or describe a hypothetical escalation scenario and how you would handle it.
Written by Karrie Day on April 26th, 2023
Answer Example
"There have been multiple times throughout my career when I've encountered two parties who disagreed with each other. In fact, it happens all the time! Many times resolution can be found after I encourage respectful discussion and compromise. Other times, I have to bring in a stakeholder to hear both sides and make the final determination.
One scenario in which I would escalate the issue is if there is a resource conflict. For example, if employees are being pulled off project work to handle operational work instead. Naturally, this kind of issue can threaten the project's timeline so, in this case, I would reach out to a stakeholder to explain the urgency and importance of the project and to agree on a workable solution, which might be gaining a replacement or accepting a change in the project's timeline. Whatever the outcome, it's also up to me to communicate these changes and/or solutions to everyone."
Written by Karrie Day on April 26th, 2023
Management
44. Tell me about any experience you have overseeing remote teams.
Why the Interviewer Asks This Question
Nowadays it is very common for a project manager to work with teams, teammates, or partners who are located elsewhere. The interviewer wants to know that you are capable in this area.
Written by Karrie Day on April 26th, 2023
How to Answer
Provide examples of times when you've successfully led remote workers. If you haven't yet done this, talk about how you would handle it. Be sure to mention how you would communicate with and oversee this kind of employee.
Written by Karrie Day on April 26th, 2023
Answer Example
"There have been many instances during my career where I've had the opportunity to lead remote teams. I'm fully comfortable doing this. Most importantly, I make sure to use an online project management program that is accessible to everyone, no matter their location. This helps me to make sure every team member is aware of my expectations for them and allows me to track their progress.
I've learned to be flexible in terms of when the work happens as people who are located elsewhere might have different schedules and/or be in a different time zone. And communication is vital; I schedule short virtual huddles to keep workers who are outside of the office apprised of deadlines, resource availability, etc. I use Zoom, Skype, and even Facetime to communicate with them, in addition to sharing Google documents."
Written by Karrie Day on April 26th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
Situational
45. How do you manage customers and stakeholders?
Why the Interviewer Asks This Question
Project managers interact with and oversee many different groups during projects, ranging from vendors and teams to customers, executives, and stakeholders. The interviewer wants to know how you change your communication style and approach depending on who your audience is, particularly when the person or group you're addressing has authority over the project.
Written by Karrie Day on April 26th, 2023
How to Answer
Discuss how you convey the project's objectives, costs, and timelines to customers and stakeholders. It can be helpful to provide a generic response and then communicate your understanding that each client, customer, or stakeholder is different and you customize your approach accordingly. Interviewers are more likely to resonate with your response if you can clearly demonstrate your ability to deploy a variety of communication styles based on what works best for the individuals involved.
Written by Karrie Day on April 26th, 2023
Answer Example
"Communication is one of the most important parts of my job. I have to convey expectations, establish boundaries, maintain control, soothe disgruntled workers and/or stakeholders, and so much more. When it comes to customers and stakeholders, I aim to please them and keep them 100% satisfied. I do this by initiating communication early on and then keeping them updated on the progress of the project.
Some stakeholders and clients want frequent communication while others don't. I gauge this and then react appropriately. In general, my conversations with stakeholders and customers are concise and just overviews unless they have requested additional detail. If something changes during the project, I keep them apprised so they are fully aware of any potential changes to the project's budget or timeline."
Written by Karrie Day on April 26th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
Situational
46. How do you keep a project on track when you feel overwhelmed?
Why the Interviewer Asks This Question
Your interviewer knows that managing a complex project can be very stressful at times. They want to know that you have a well-defined process for coping with the stress they anticipate you will likely experience if you are extended an offer.
Written by Karrie Day on April 26th, 2023
How to Answer
Discuss how you proactively manage stress, anxiety, and distractions to ensure they don't negatively impact projects. Show that you can deal with these kinds of feelings while also keeping yourself motivated.
Keep in mind that your ability to cope well under difficult circumstances speaks to your ability to lead by example. Be sure to include at least one behavior example that you could use alongside your teammates during stressful periods.
Written by Karrie Day on April 26th, 2023
Answer Example
"Large projects have many different moving parts, and this can naturally lead to my feeling overwhelmed at times. I hold myself to a very high standard and sometimes it's challenging to meet this personal standard when I can't necessarily control everything. So I focus on what I CAN control.
Using project management software is incredibly helpful as it allows me to see if someone hasn't done what they need to do so I can quickly fix the issue before it becomes a larger problem. Knowing that I'll quickly become aware of any hiccups because of the software helps take the pressure off a bit.
I also work hard to maintain good working relationships with the people around me because I feel less stressed when I know I have a great team working with me to achieve success. I encourage my team to take breaks together, share meals, and take a moment to breathe when stress levels are high. These short periods of downtime help to keep everyone refreshed and refocused on the task at hand."
Written by Karrie Day on April 26th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
Situational
47. Imagine that an individual on your team is experiencing burnout. How would you handle this situation?
Why the Interviewer Asks This Question
Burnout is a common issue that manifests itself during long projects or with stressed or bored team members. Interviewers ask this question to determine how you would handle these sensitive situations as a project manager.
Written by Karrie Day on April 26th, 2023
How to Answer
Demonstrate your understanding that burnout can happen for many reasons. Then, provide a few examples of the resolution steps you would take to that are aligned with the cause of the burnout scenario you described. Be sure to convince your interviewer that you have the emotional intelligence to navigate burnout scenarios with the tact and care required while doing what is necessary to keep your project on track.
Written by Karrie Day on April 26th, 2023
Answer Example
"My approach depends on the individual, but there are a few key things I would do. First, I would bring the situation to light. I would ask the person how they are feeling and if there is anything I can do to support them. Sometimes all someone needs is to be heard and allowed to take a brief break to reenergize themself.
If the person feels burnt out because they have been working on the same thing for too long, I look for opportunities to shift work around on the team and let them take on a new challenge. Giving someone something fresh to focus on helps in many cases.
If they are burnt out due to stress, I work with them to get to the root of it. Sometimes we need support from additional resources, sometimes the person is not a good fit for the team, and sometimes they are ready to move on to another position. Depending on the cause, I work with them to develop a strategy to ensure their needs are supported and the team's needs are met simultaneously."
Written by Karrie Day on May 9th, 2023
Situational
48. How do you handle conflict between team members?
Why the Interviewer Asks This Question
As a project manager, you need to know how to create, lead, and manage teams. This includes effectively handling any conflict that arises, whether it be between team members or with the project's stakeholders or vendors, so it doesn't derail the project. Your interview asks this question to learn about how you prevent conflicts and manage them if they occur.
Written by Karrie Day on April 26th, 2023
How to Answer
Describe the actions you take to prevent conflicts within your teams. This may include selecting a certain type of team member, establishing ground rules, or leading by example. Next, describe your process for facilitating the resolution of conflict scenarios with your team. Demonstrate your ability to listen to all of the parties involve and act as a mediator invested in finding a valuable path forward. If time permits, you may consider offering a recent example of a conflict you helped to resolve.
Written by Karrie Day on April 26th, 2023
Answer Example
"To start, I try my best to put together teams of people who are go-getters, skilled at what they do, and collaborative. Right off the bat, this helps prevent conflict. And yet, it's inevitable that sometimes team members won't agree.
My role is to notice when this is happening and provide guidance that emphasizes respect and compromise. I also remind people to listen to each other and try to understand the other person's perspective. I make it a point to meet with the disgruntled parties privately so we can talk honestly without fear of judgment by others. I also help them create a short-term action plan so everyone is on the same page and moving toward the goal of getting along again."
Written by Karrie Day on April 26th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
Situational
49. What would you do if a client was unhappy with the project's end result?
Why the Interviewer Asks This Question
Experienced project managers know there will be times when a customer isn't happy with certain aspects or outcomes of a project. Your interviewer asks this question to test your ability to respond professionally and provide excellent customer service in the face of conflict with a client, customer, or stakeholder.
Written by Karrie Day on April 26th, 2023
How to Answer
Describe your process for handling a disappointed client. Demonstrate your willingness to empathetically listen to your client's concerns and collaborate on an acceptable path forward. Emphasize how important your client's happiness with the process and end product are to you. Finally, be sure to mention any steps you regularly take to minimize the likelihood of this scenario occurring through proactive measures such as maintaining open lines of communication throughout a project.
Written by Karrie Day on April 26th, 2023
Answer Example
"Throughout my career, the concept of the 'customer' has varied. In many cases, it has referred to the customer of the end product, while during other projects it has been the stakeholders with the most vested interest in the project's outcome.
Not long ago, I managed a project to implement new customer management software for the sales team so they would have more opportunities to cross-sell to existing customers. In this scenario, the Sales Director was the 'customer' who I aimed to satisfy. To do this, I continually checked in with him throughout the project, which paid off because early on we caught a problem: we were planning to roll out the new software during a busy selling period. After realizing this wasn't ideal, we worked together to pick another roll-out time.
In the end, the Sales Director was happy with the end result of the project, but only because we caught and fixed this error earlier on. If for some reason he hadn't been happy at the completion of the project, I would have met with him, listened, and put together an action plan to fix the issues. I always strive to leave the customer, whether they be external or a stakeholder, 100% satisfied and happy."
Written by Karrie Day on April 26th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
Situational
50. How do you handle it when one of your team members makes a mistake?
Why the Interviewer Asks This Question
It's inevitable that people on the teams you are overseeing during a project will occasionally make mistakes. Sometimes they will be distracted or lack a good work ethic. The interviewer wants to know how you, as the project manager, will manage these kinds of situations when they arise.
Written by Karrie Day on April 26th, 2023
How to Answer
Your answer should demonstrate that you are professional, tactful, respectful, and ethical. It should also convince your interviewer that you are able to address mistake-driven conflict while keeping the project on track and the client satisfied. Provide real-life examples if possible and describe your process for ensuring that your teammates learn from mistakes and take steps to avoid them in the future.
Written by Karrie Day on April 26th, 2023
Answer Example
"There have definitely been times when I've had to talk to a team member about disappointing work behavior and/or an error that they made. I start by observing and gathering evidence myself so I can provide the individual with immediate feedback so they have the opportunity to fix the problem. If the issue persists, I request a private meeting where I aim to be respectful and professional; I never want someone to feel falsely accused.
I listen and try my best to understand their perspective. Then I explain to them why I would like to see a change in their behavior or a fix made to correct their mistake. Together, keeping the focus on how we can best complete the project in a timely and outstanding manner for the client, we create a short-term action plan. This generally leads to a change in the person's behavior. If it doesn't, I approach their manager and we consider what course of action needs to be taken to remedy the problem. At all times, keeping the project on track and the customer happy is of the utmost priority."
Written by Karrie Day on April 26th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
Questions to Ask in a Project Manager Interview
Asking engaging questions of your own during your project management interview is a helpful way to fill gaps in the conversation, demonstrate your preparedness, and develop rapport. Here are 3 examples of impactful questions you may want to ask during your upcoming interview:
1. What is the biggest challenge the projects I would lead are currently facing?
This question demonstrates your understanding that you can add value by addressing challenges within project teams, with stakeholders, or with clients. You can use the interviewer's response to direct your responses during the rest of your interview. Demonstrating that your experience and skills are in direct alignment with the needs of the company is a powerful way to make an impression.
2. How would you describe the culture of the team(s) I will be working with if hired?
Identifying candidates that are a cultural fit is one of the most important goals for most interviews. It is critical in a project management setting, and many interviewers will describe the culture of their teams at the beginning of an interview. However, you can boost your chances of making a good impression by asking this yourself if it is omitted initially.
3. Who are the stakeholders for the projects I would be leading, and what are their most important needs?
The ability to anticipate and effectively deliver upon the needs of project stakeholders is a highly desirable project management skill. Your interviewer will appreciate this insightful question and their response is likely to offer information that can help you guide your responses throughout the interview process.
About the Author
I began my professional career as an IT Business Systems Analyst. I enjoyed the role, but I knew early on that I wanted to explore project management after moving through the analyst ranks. Fortunately, I had the opportunity to partner with several talented project managers while I was working to grow my own skill set. I learned a lot from them about how to approach strategic planning, communication, conflict resolution, and how to motivate various personality types to perform their best under pressure. I learned even more from their failures.
It was clear that project management was as much an art as a science, and I eventually got my shot at taking everything I had observed over the years and blending it into my own style for steering projects and programs successfully. While project management was not my ultimate career goal, I greatly value my time managing projects. I have utilized the skills I worked to refine in project management in every position I have held since. For example, I use the communication, strategic thinking, and tactical planning skills I regularly leaned on as a project manager each time I work with one of my coaching clients.
Whether working as a project manager is a career goal of yours, or you fell into it through circumstance, you’re in good company. Over 16 million professionals claim the title of project manager, and project management isn’t going anywhere. In fact, the number of project managers is expected to grow by 7% over the next 8 years according to the US Bureau of Labor and Statistics. According to the Project Management Institute, the global outlook is even more impressive boasting up to 33% growth through 2027. Regardless of the specific location, there will likely b a strong demand for project management skill sets in the years to come.
As a coach and writer for MockQuestions, I want to help you successfully navigate your upcoming interview for a project manager position. While some project manager skills are specific to the industry, location, and types of projects involved, many skills and behavioral traits are universally applicable to project management roles. This article will help any project manager prepare for a successful interview, and I encourage you to check out all of our sets dedicated to project management listed below.
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