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Top 25 Personal Assistant Interview Questions
Question 1 of 27
Sometimes personalities can clash. When have you had to modify or change your behavior to prevent a personality clash with a client?
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List of Personal Assistant Interview Questions
  1. Sometimes personalities can clash. When have you had to modify or change your behavior to prevent a personality clash with a client?
  2. Do you understand the role of this position? Why do you think you will excel as an assistant?
  3. Tell me about a time you had to multi-task. How comfortable are you handling more than one task at a time?
  4. What is the most challenging task you have completed as a personal assistant?
  5. Are you a patient person? When has your patience really shown in the work place?
  6. What personal assisting tasks do you feel you are exceptionally good at?
  7. What type of personalities do you work best with?
  8. Do you enjoy socializing with your clients?
  9. How do you stay motivated?
  10. When starting work for a new client, what are a few things you like to do to get to know the person and make them feel comfortable with you around?
  11. When have you had to set aside your own personal way of doing things in order to better help a client?
  12. Why should we hire you?
  13. What are your strengths?
  14. Have you ever been rejected by a client before? How did this make you feel? How did you bounce back from that?
  15. When have you had a misunderstanding with a client? How did you two resolve the issue?
  16. How do you try to avoid misunderstandings with your client?
  17. What experience do you have helping someone with a disability?
  18. You have been asked to set up a meeting. What actions will you take?
  19. Why do you want to be my Personal Assistant?
  20. Why do you want to leave your current job?
  21. When have you shown a great deal of patience when working with a client?
  22. What personal assistant experience do you have? What were your common tasks?
  23. What tasks do you dislike most?
  24. What are your career goals?
  25. How are your communication skills?
  26. What are the most important qualities to have as a personal assistant?
  27. Describe yourself in three words.
Author:
Contributing Author
Christine Pasqueretta
HR Executive
Personal Assistant Information
August 18th, 2017

Our Personal Assistant interview questions are split into two careers, the first is a medical personal assistant. One whom helps a disabled person with daily routine tasks. The second, is an executive personal assistant. One whom helps a business person with their schedule, phone calls, emails, etc. Our interview questions for personal assistant, are tailored more for a medical care giver. For interview questions regarding an executive assistant, visit: Executive Assistant
Personal Assistant User Submitted Interview Answers
Question 1 of 27
Sometimes personalities can clash. When have you had to modify or change your behavior to prevent a personality clash with a client?
Professional answer
With all of the different types of personalities in this world, there will be times when you clash. In my last role, there was a personality I worked with that was difficult to read and break through to. The client took their role very serious and brought a great deal of unnecessary stress to the relationship with conflicting messages. I am very adaptable and found a way to meet the needs of the client, while asking the right questions to help bridge us together.
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User Submitted Interview Answers
1.
I think that I am adaptable and I am quite intuitive with personalities so I always make sure I adapt to particular personalities.
2.
When the client is a very important client.
3.
When I was late for work and my boss was furious.
4.
Why do you want this job?
5.
Yes, my intention was to win the client and get the contract first.
Question 2 of 27
Do you understand the role of this position? Why do you think you will excel as an assistant?
Professional answer
I fully understand the role of this position and I am very excited about it! My experience in this arena dictates that I am qualified to be a successful candidate for the job. My organizational skills, communication abilities and desire to make the group work effectively assure me I will excel at this job.
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User Submitted Interview Answers
1.
Yes, I have worked as an assistant before and I was good at my job.
2.
Based on my work experiences as PA for more than 20 years with few companies, I do well understand the role of this position. Therefore I am confident that I will excel as an assistant.
3.
I feel that I meet the requirements listed in the job description and I feel that I will excel in this role as in my previous roles as a PA I was always well relied upon and trusted to complete my tasks.
4.
Yes. I'm organized, hard working, and trustworthy.
5.
Yes, with my 18 years experience, I will be assist the director.
Question 3 of 27
Tell me about a time you had to multi-task. How comfortable are you handling more than one task at a time?
Professional answer
Multitasking is a large part of the life of a personal assistant. This role requires us to handle multiple items at the same time so I have built a strong comfort level with multitasking. Just last week, my team had an executive review, a client presentation and quarterly planning sessions happening at the same time. Through effective multitasking, I was able to prepare the team for all three deadlines, seamlessly.
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User Submitted Interview Answers
1.
Multi tasking was a huge part of my role as a production manager. For one of my big projects, I was PM for the block. Prior to filming beginning, I was assigned to casting the show. The producers didn't select the final four teams until a month prior starting filming, so during that time, I was going through all of the applications, as well as building all of the production schedules for the 12 weeks of filming, getting crew for all of the open positions and getting contracts made for all of our crew, sorting out shoot locations, among other things, and managing a team of production coordinators and assistants.
2.
When I had to type minutes, filing and make calls at the same time. i can handle more than one task at a time as long as they doesnt confuse the other tasks.
3.
When I had to serve two bosses more than 5 years ago, both are at senior management level. It was very challenging and I enjoyed my job as I was trained much earlier when I enter in this field of work for multi-tasking.
4.
I multitask on a daily basis. I work for facilities as my main function, doing the helpdesk as well as administration. But I also assist our client with many HR Functions.
5.
I multi task constantly. I do what is urgent and go from there.
Question 4 of 27
What is the most challenging task you have completed as a personal assistant?
Professional answer
There are many behind the scenes superhero tasks that Personal Assistants accomplish on a daily basis. One of the more challenging is managing the schedules of multiple people who all have very full plates. To do this, I often have to move things around and weigh priorities to make sure critical needs are met/addresses in a timely fashion.
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User Submitted Interview Answers
1.
Seeing client go through tough times in marriage and health.
2.
When a pupils sent a message to another pupil to the dad, who happen to be the president.
3.
I need to buy more than two dozen of milk powder for the baby to the family before. I need to research every possible place to buy that milk powder and arrange the required logistic.
4.
I had to misrepresent some facts on behalf of the company. Not one of my finest moments.
5.
When a pupils sent a message to another pupil to the dad, who happen to be the president.
Question 5 of 27
Are you a patient person? When has your patience really shown in the work place?
Professional answer
Patience is necessary in any setting as a personal assistant, especially with so many things happening at once. Often times, we rely on other people to get the work done and this can cause delays. With patience, I manage this by setting expectations around communication and offering assistance wherever possible.
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User Submitted Interview Answers
1.
Yes, people take advantage of me because they know that im patient.
2.
Yes. Working with students you have to be patient. They sometimes don't know the first step to getting into college, much less what they want to do in college.
3.
Yes I am patient especially if there is a problem.
4.
Yes. As a former nanny, patience is in CONSTANT need!
5.
Yes, dealing with cancelations and changing schedule but key is being productive with time management.
Question 6 of 27
What personal assisting tasks do you feel you are exceptionally good at?
Professional answer
Discretion and confidentiality are important aspects of my role. As someone who is very loyal to the people and organization I support, these aspects are assumed and carried out at the highest level every day.
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User Submitted Interview Answers
1.
Building the initial relationship and work close with what the manager really wants from you. Organising and keeping the manager informed of any changes.
2.
I love to help people with their work if they get stuck and I am able to assist.
3.
I love to help people with their work if they get stuck and I am able to assist.
4.
I love to help people with their work if they get stuck and I am able to assist.
5.
Healthcare tasks such as dressings, catheter management, administration of medication. Supporting the person while at work.Supporting the person in their chosen activities such as shopping, meeting friends, going on holiday or gaining education.
Question 7 of 27
What type of personalities do you work best with?
Professional answer
Part of the fun that comes with working with people is encountering all types of personalities! It is common to come across people with differing styles and I have the type of adaptable style that can tailor to the most quiet introverts to the strongest extroverts. It is part of what I enjoy most about what I do.
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User Submitted Interview Answers
1.
I get on with most people, although I do not get on well with negative people.
2.
I have yet to find one that I don't work well with as I can understand different personalities and deal with them appropriately.
3.
People who spot mistakes in me, confront me and help me to fix them.
4.
Friendly/caring, but also direct and clear communicators.
5.
Calm, patient and understanding personalities that take the time to communicate instructions and happy to expand on information if required.
Question 8 of 27
Do you enjoy socializing with your clients?
Professional answer
It is important to build relationships with the people and clients we support. It is equally important to handle those relationships professionally. I take pride in learning about the people I work with (interests, birthdays, their lives outside of the workplace). As I represent someone else, I do my best to loop them in so they can share in celebrations or situations that call for it. People are our greatest asset. It is important to get to know them and treat them well.
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User Submitted Interview Answers
1.
If I didn't I wouldnt be in the position I'm currently in. I also enjoy leasing with different kinds of clients - if its not suppliers its with council members.
2.
Yes I do, I understand working as a team and same environment it's good to have communication skills.
3.
I am quite socialized with clients but sometimes depends on client's behavior whether they want to mingle with me.
4.
Yes I love to socialize and chat to people.
5.
I am friendly, but I draw the line.
Question 9 of 27
How do you stay motivated?
Professional answer
My desire for motivation strongly comes from within. I am often reading business publications and learning about the group I support to be better. Simply put, my desire to be the best version of myself motivates me at the foundation of all things everyday.
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User Submitted Interview Answers
1.
I like having money in my pocket.
2.
My child is my motivation. Every morning when I wake up for work I tell myself that I'm doing this for her future.
3.
Positive and supportive environment.
4.
I will be motivated by rewards etc.
5.
My inspiration are the skilled and talented people that I work with.
Question 10 of 27
When starting work for a new client, what are a few things you like to do to get to know the person and make them feel comfortable with you around?
Professional answer
Setting clear expectations and asking questions from the start is important. I set a frequency for meeting with the client and communication styles that work well. Asking discovery questions to understand the client's needs is important. I have created a checklist for doing this well each time and setting our relationship up for success.
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User Submitted Interview Answers
1.
Ask them their likes and dislike to ensure I didn't clash with them and then make the most of what they wanted me to do.
2.
Take them out for coffee make them feel relaxed comfortable environment.
3.
Their name, if married, if they have kids, what they think of the company and I would tell them about me just so they can relax.
4.
Find out about their lives and daily routine. And share my own.
5.
To know the client expectations and know clients likes and dislikes. With a no judgement attitude I make clients more comfortable. And to not take things too personal.
Question 11 of 27
When have you had to set aside your own personal way of doing things in order to better help a client?
Professional answer
We all have preferred ways of doing things and there are times where it is important to conform to the style of someone else who you are delivering the work to. Personal assistants have a way of being adaptable in this way and when it comes up, I hone in on my ability to meet the clients needs first and foremost.
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User Submitted Interview Answers
1.
Understand firstly how they like things to be done. Then point out later if things could be done in a quicker of cost worthy way to help the company.
2.
Everyone works differently you adapt to change, if it makes a difference for better procedures then im all for it.
3.
When I said too much things to a client before I knew what help they needed.
4.
In my past, I was trained on following company procedures and not doing it my way.
5.
Occasionally, but as long the job is done correctly and timely, it's not anything to worry over.
Question 12 of 27
Why should we hire you?
Professional answer
I am qualified to excel at this role and am committed to putting in 150% work ethic to improve the overall workings of your personal assistant needs.
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1.
I think that I have had enough years experience in my current role and that the years experience I have will show through the work carried out.
2.
I am a honest hard working person who likes to go to work everyday.
3.
I am highly skilled in the role advertised.
4.
Because I have a good knowledge and experience for this type of position.
5.
Because I need a job and you need a great employee.
Question 13 of 27
What are your strengths?
Professional answer
Organization and handling multiple changing priorities are two of my greatest strengths. I am great at managing schedules and making things happen.
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User Submitted Interview Answers
1.
What are your career goals.
2.
Time management, organised and professional.
3.
Work well under pressure in a fast environment and m unflappable.
4.
I am cheerful, flexible, patient, and persistent and with my passion to what I do is my strength.
5.
To make a task which seem to be impossible, possible.
Question 14 of 27
Have you ever been rejected by a client before? How did this make you feel? How did you bounce back from that?
Professional answer
Rejection happens and our ability to handle rejection says a lot about who we are as professionals. It never feels great but it is important to learn from each situation and bounce back. If something could have been done better, be sure to recognize what that could have been. Other times, accept that you are not a fit for that client's needs and focus your energy on where you can add value elsewhere.
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User Submitted Interview Answers
1.
Yes, you deal with it in a positive way, dont let things get to you, understand why that happened deal with it and move on from it.
2.
Yes, positive, I learned from it.
3.
When client asked me to get something for the office and wasn't quite what she wanted but by her response I knew what to get now. You do you best and learn from what you learned to succeed the next time.
4.
As a junior I did rejected by a client, It made me feel defeated at first, But once I understood their need and make my plans work with it. Then mission accomplished.
5.
I have a resilience and tend to not let things get me down. I understand that it is just business.
Question 15 of 27
When have you had a misunderstanding with a client? How did you two resolve the issue?
Professional answer
Misunderstandings occur. It is important to apply basic conflict resolution methods when they do. I try to approach each situation with humility an the intent to resolve the matter with respectful communication and progressive language. Empathy is applied where possible and the goal is to come out of the misunderstanding stronger.
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User Submitted Interview Answers
1.
When a client submitted the bid document at a wrong address and came to check why we ddnt send him feedback of his application.
2.
When not asking enough questions when doing a task. Having a few more details can help you succeed a clients expectations. Communicating is very important.
3.
No Misunderstanding before.
4.
I have once misunderstood what one client need. I immediately appologize and reconfirm the thing she want to resolve the issue.
5.
I have never had such an issue.
Question 16 of 27
How do you try to avoid misunderstandings with your client?
Professional answer
Listening and communication are important skills to avoid misunderstanding. Delivering on our promises and action items can help the client relationship keep on track. If I do not understand something or need clarifying, I will be sure to take the time to ask. This can help prevent misunderstandings before they occur.
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User Submitted Interview Answers
1.
By making sure that everything I do or say is clear.
2.
I make sure we are both clear on what is needed and wanted and how/when/where it should be taken care of.
3.
By being very attentive when the client is talking or explaining.
4.
By being polite but firm and listen well.
5.
I like to have an open channel of communication to ensure that expectations are managed.
Question 17 of 27
What experience do you have helping someone with a disability?
Professional answer
In my past role, I was required to assist someone with a disability. It was important to understand the challenges of the disability and the specific tools/needs necessary for that person to be successful in their role. Often times, it meant going the extra mile to help that person.
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User Submitted Interview Answers
1.
I helped a sister in a wheelchair at a supermaket to pick some stuff for her that was on top of the shelf.
2.
I have an autistic 21 year old who I am very close with.
3.
Assisting with nutrition plan and medication and exercise.
4.
I have not encountered people with disability before.
5.
The experience is that the person must know that you do regard the disability as an illness.
Question 18 of 27
You have been asked to set up a meeting. What actions will you take?
Professional answer
I will set up the meeting. (Smile) Depending on who the meeting is with, I will reach out to that person or their team to discuss best availability and the meeting agenda. The agreed upon time will go on the calendar, with an invitation to all parties (including their assistants) and a reminder/agenda will go out prior to the meeting so everyone is on the same page walking into the session. This ensures the time spent together is most effective.
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User Submitted Interview Answers
1.
Define tha date and time so I inform who must attend.
2.
Find out the details of what meeting is about, when and where. Correspond to all parties that are involved.
3.
First I will inform & seeking the date and venue.
4.
Determine purpose of the meeting, who needs to attend and key outcomes. Also determine when the meeting needs to be held by so that you can schedule the timeslot.
5.
Check the subject of the meeting, invite members who form a part of that meeting and suggest a date of the meeting.
Question 19 of 27
Why do you want to be my Personal Assistant?
Professional answer
I admire the work you are doing and am confident I can contribute real value to maintaining effectiveness in how you operate. I'm a quick learner, adaptable to meet changing priorities and needs, and excited to contribute this level of enthusiasm to your team.
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User Submitted Interview Answers
1.
I seek positions that are face paced and ever changing.I feel this position would offer a challenge and allow me to continue to grow my skills.
2.
I have looked into your company and seen that this is a fairly new and young company which I find exciting, I would love to be involved with people who are clearly still very motivated about their product.
3.
I love being around and working with people. I love to watch them achieve their goals and I desire to be a part of that.
4.
I need to learn more about PA and better my knowledge.
5.
Because I have an expirience of such work and I have worked before as a customer service.
Question 20 of 27
Why do you want to leave your current job?
Professional answer
I am always looking to grow and progress in my career. That said, I am looking to take my experience to the next level and land a role that challenges me to be better. I am excited about the work you are doing and am certain I can contribute strong work to enhance the team.
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1.
I have left due to relocation.
2.
I want to shift to my native place.
3.
I have thoroughly enjoyed my current job and have been extremely luck to work with the people I have and the boss I have, but there is not a lot of room for growth within the company and the nature of the job requires me sitting 8 hours a day and I have to be up and moving and physically accomplishing tasks. I like flexibility and different tasks all the time.
4.
I have left my current role to work on my priorities and what is important to me. The company's culture and Group Values struck a cord with me. This current role also offers growth for me personally.
5.
I do not working in an insurance agency.
Question 21 of 27
When have you shown a great deal of patience when working with a client?
Professional answer
This happens sometimes when clients have specific and often conflicting needs. As a personal assistant, I channel my listening skills to clearly understand what the client needs. This can require patience if the client has not yet thought this through. Where possible, I offer suggestions and strive to over deliver.
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User Submitted Interview Answers
1.
When I had to assist a client having a small child who cried whenever the mother tried to talk.
2.
Elderly people tend to need abit more assisting, so patience plays a big factor in that.
3.
When plans change frequently and keeping up with demand. Being flexible and patient is key.
4.
I have once met with a very bossy and demanding client. But I have shown my professionalism and patience to finish their task given.
5.
I haven't been in this situation.
Question 22 of 27
What personal assistant experience do you have? What were your common tasks?
Professional answer
Answer example. "That is a great question! I have 12 years of personal and executive assistance experience. It is my responsibility to ensure those leaders I support are running their jobs seamlessly. I do this by managing scheduling, coordinating events and proactively seeking out ways we can manage foresight of challenges that might come up down the road. I take my role seriously and always maintain utmost professionalism when acting on behalf of the people I support.
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User Submitted Interview Answers
1.
Though I do not have any prior experience, I have managed putting together large parties for family events that took considerable time and effort.
2.
I have had at least 10 years PA experience booking appointments, answering switchboard, allocation work to other staff, booking meetings, typing up documents and sending documents to clients, emailing staff internally and clients. Booking travel plans.
3.
I have 15 years experience in this field. Common task was daily activity to smooth operation of the organisation.
4.
I don't have direct PA experience, but I have been around and helped take care of kids from high school down to newborn. I was a camp counselor for three summers where I spent a whole month in charge of and managing and living with 7 year-olds to middle schoolers to sophomores in high school my last summer. Organizing field day events and placing upwards of 200 girls into no more than three events. Organizing weekly meetings to inspire and motivate them through out the camp term. Producing a vesper, which is a musical/play that our tribe put on for the camp including producing the script, choosing the music, assigning them roles, getting costumes together, and organizing weekly practices.
5.
I have worked the last 6.5 years at CBA. My common tasks were email and diary management, processing expenses, booking travel, setting up new starters, solving IT issues etc.
Question 23 of 27
What tasks do you dislike most?
Professional answer
Answer example "There are no tasks that I am afraid to roll up my sleeves to accomplish. I welcome the more challenging tasks that allow me to develop as a professional and come through with excellence for the people I support.
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User Submitted Interview Answers
1.
I haven't found one at this time.
2.
I don't dislike any parts of my role, in fact I love the position which is why I have applied for this role.
3.
To maintain late comers details in time office function.
4.
There are no tasks that I dislike, there are tasks that are not challenging but they are part of the role and I assure they are still carried out to the highest standard.
5.
There is nothing I particularly dislike.
Question 24 of 27
What are your career goals?
Professional answer
I strive to be a personal assistant for a leader I look up to and a cause that I am passionate about. I aspire to take on additional responsibilities to learn the business of the group I support and potentially take on a greater role in the future.
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User Submitted Interview Answers
1.
To make an impact on someone else's life and I see myself working in a very relational role that enables me to use my communication and listening skills to accomplish tasks at hand.
2.
Enrolling my Bcom supply chain management and working at a managerial level.
3.
To be the best I possibly can be.
4.
To get a degree in Felix.
5.
Having a career with security and growth.
Question 25 of 27
How are your communication skills?
Professional answer
Very strong! I take pride in having great interpersonal skills and adapting my communication style to meet the needs of my intended audience. Communication is critical to the success of the team and I operate with strong communications across the board. I also recognize that utilizing different methods of communication is very important. Often times, I will have a dialog with someone, then provide a written email or communication to recap the items discussed including key action items, deadlines, etc.
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1.
In previous job I had many levels of communication and training in this area which I pride myself on. So they are exceptional.
2.
Excellent as I have the ability to talk to all types of people through working in admissions at a college.
3.
I believe that I communicate well - I am articulate and take the time to listen. It is a continual work in progress.
4.
I am very big on open communication, I think it is critical in a support role. To keep your manage across all areas and being able to chase up other staff members for information.
5.
I'm excellent at business communication and I am moderately fluent in Spanish.
Question 26 of 27
What are the most important qualities to have as a personal assistant?
Professional answer
Personal assistants can be the backbone to making sure things run smoothly. We are born with strong organizational and communication skills. Often times, we are handling multiple projects with competing deadlines at the same time. This is part of our nature and also part of the fun!
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User Submitted Interview Answers
1.
Listening to instructions and completing the task precisely.
2.
Attention to detail, organisational skills, ability to communicate with all levels of the business.
3.
Respect, integrity, professionalism, flexibility.
4.
Time management skills is extremely important and your character also as that can reflect badly on your employer who you may assist. So communication with who your supporting is crucial! Talking and asking how your supervisor prefers to be managed from the get go just elevates all stress and second guessing from the job! Your on the right track from the start and when changes happen you can work together to get through them.
5.
Organization, Level-headed, Willing to get work done in a timely fashion.
Question 27 of 27
Describe yourself in three words.
Professional answer
Strong, confident and capable. I'm willing to do the work and go the extra mile to better the team I support.
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User Submitted Interview Answers
1.
Bubbly, precise, energetic.
2.
Caring. Loyal. Trustworthy.
3.
Nurturing, gentle with a temperate personality.
4.
Happy, friendly, content.
5.
Friendly, Loyal, Approachable.
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Top 10 Personal Assistant interview questions, voted by our visitors as the ten best on our site. Created on March 11th, 2016

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