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Top 35 Payroll Specialist Interview Questions
Question 1 of 39
Describe to me any payroll process that you have developed or revised?
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Payroll Specialist Questions and Answers
Question 1 of 39
Describe to me any payroll process that you have developed or revised?
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"I realized that the time sheets were not in place and this was resulting in a problem with the calculations of the working hours for the employees. So with the help of the finance and IT department, I got the time sheet system developed and thus started getting nicely sorted out data for the hours logged in by the employees."
"In my first role as Payroll Manager, the company grew rapidly and we had to reevaluate our payroll process. We were using Paychex and calling in the hours each week. As our locations expanded and our headcount increased, along with various compensation packages (salary, hourly, commission, etc.), we made the decision to upgrade our payroll technology and process. I led the project, pricing and negotiating a new contract with ADP. We changed over our timeclock system from manual to electronic to eliminate time and errors. It was a significant improvement to the overall process."
Think of a problem you helped solve with an employee's check and what steps you took to ensure the problem never occurred again. This is your example of a process revision! Give the interviewer a brief overview of the problem that was brought to your attention as well as what process you put in place to ensure the problem did not occur again in the future. Most importantly, explain why you chose this revision to ensure all future problems were eliminated.
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Question 2 of 39
If an employee called in with a payroll complaint, how would you handle it?
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"I believe that we are service providers and the employees are our most important customers and any complaint related to payroll should be dealt with utmost importance. If I receive any such complaint my first reaction is to apologize that an issue has occurred and then I immediately look into the matter. I take notes about the situation and check with the concerned departments about why such an error occurred. Most of the times these complaints are resolved right away but there are times when it needs some inquiries and confirmations to be made that might take some time in which case I keep the employee updated about the progress and try to get it fixed as soon as possible on a priority basis."
"There are times when this happens. It is never great, because it means something went wrong on the input, but it is a great opportunity to connect with the associate and utilize my customer service skills to resolve the issue. I will listen to the concern, research it and communicate the resolution back to the associate. This error is noted with payroll and used to coach the manager who submitted it."
Tell the interviewer that you always express empathy to the employee because you understand how concerning payroll challenges are for employees. State that you take detailed notes of the employee's complaint. When possible, tell the interviewer that you try to talk through the issue over the phone to solve the problem right away. Sometimes payroll issues need some time to figure out. In these instances, inform the interviewer that you express your apologies to the employee, and tell the employee you will look into it right away. Finally, tell the interviewer that you try to dig into these complaints as soon as possible following the phone call to ensure the employee's concerns are resolved within 48 business hours.
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Question 3 of 39
What have you done to improve your verbal communication skills?
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Question 4 of 39
What is the largest payroll you have been in charge of?
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Question 5 of 39
Give me examples of the payroll reports you have prepared.
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Question 6 of 39
How do you keep updated on all the payroll rules and techniques?
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Question 7 of 39
How does higher management benefit from payroll reports?
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Question 8 of 39
Why are you interested in this position?
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Question 9 of 39
We have 9 major union contracts, each with unique special pay items. How will you ensure that everything is paid correctly and on time?
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Question 10 of 39
What is a fiscal year?
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Question 11 of 39
What salary are you seeking?
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Question 12 of 39
Can you explain when you would want to pay an employee through accounts payable rather than payroll?
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Question 13 of 39
Have you had responsibility for state and federal tax payments?
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Question 14 of 39
What are the payroll inputs?
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Question 15 of 39
What is a general ledger?
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Question 16 of 39
If you have done bookkeeping in the past for small businesses, tell me about your experience doing that.
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Question 17 of 39
What experience do you have implementing a new payroll system?
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Question 18 of 39
Describe to me your familiarity with the administration of 403b or 457 plans?
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Question 19 of 39
How would you familiarize yourself with our payroll system?
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Question 20 of 39
Tell me about the payroll forecasting you have been responsible for.
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Question 21 of 39
Describe a typical payroll day from your past experiences.
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Question 22 of 39
Do you plan to open up your own accounting or payroll firm?
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Question 23 of 39
Define a bad employee.
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Question 24 of 39
Each of our buildings has a designated payroll timekeeper that reports biweekly. Two reports are late. How do you approach this?
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Question 25 of 39
Discuss your experience with payroll.
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Question 26 of 39
There are times when we are placed under extreme pressure on the job. Tell about a time when you were under such pressure and how you handled it.
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Question 27 of 39
What cost-cutting measure have you been in charge of implementing?
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Question 28 of 39
Can you describe the use of forms W2, W4, and 941?
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Question 29 of 39
What are the most important attributes a person should have for this position?
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Question 30 of 39
What sorts of things have you done to become better qualified for your career?
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Question 31 of 39
How did you get started in payroll?
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Question 33 of 39
What are the most important attributes a person should have for this position?
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Question 34 of 39
What are your future plans with the company?
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Question 35 of 39
Describe to me a difficult situation at work and how you diffused it.
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Question 36 of 39
What information do you require before you approve payroll?
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Question 37 of 39
We spend considerable time editing our time sheets to ensure no errors. How do you approach finding an error?
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Question 38 of 39
What courses did you like the best in your preparation in accounting and payroll?
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Question 39 of 39
Why are you interested in this position?
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Payroll Specialist Interview Questions, voted the 10 best by our visitors. Created on February 22nd, 2016

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