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Top 35 Payroll Specialist Interview Questions

Describe to me any payroll process that you have developed or revised?
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Question 2 of 39
If an employee called in with a payroll complaint, how would you handle it?
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"I believe that we are service providers and the employees are our most important customers and any complaint related to payroll should be dealt with utmost importance. If I receive any such complaint my first reaction is to apologize that an issue has occurred and then I immediately look into the matter. I take notes about the situation and check with the concerned departments about why such an error occurred. Most of the times these complaints are resolved right away but there are times when it needs some inquiries and confirmations to be made that might take some time in which case I keep the employee updated about the progress and try to get it fixed as soon as possible on a priority basis."
"There are times when this happens. It is never great, because it means something went wrong on the input, but it is a great opportunity to connect with the associate and utilize my customer service skills to resolve the issue. I will listen to the concern, research it and communicate the resolution back to the associate. This error is noted with payroll and used to coach the manager who submitted it."
Tell the interviewer that you always express empathy to the employee because you understand how concerning payroll challenges are for employees. State that you take detailed notes of the employee's complaint. When possible, tell the interviewer that you try to talk through the issue over the phone to solve the problem right away. Sometimes payroll issues need some time to figure out. In these instances, inform the interviewer that you express your apologies to the employee, and tell the employee you will look into it right away. Finally, tell the interviewer that you try to dig into these complaints as soon as possible following the phone call to ensure the employee's concerns are resolved within 48 business hours.
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Question 3 of 39
What have you done to improve your verbal communication skills?
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"In order to improve my verbal communication skills I try to go out and attend meetings with a group of International Residents in the county and have discussions with them over several topics. I have also been an active member of a photography club where we share information about new techniques and tricks for improving our skills. Apart from that, I attend webinars related to payroll that not only improve my language skills but also keep me updated about any changes in my work area."
"Communication is the key to success! I am constantly using mixed communication methods in my role with leaders and peers. To enhance verbal communications, I am taking a toastmasters course and presenting in small group meetings."
If nothing comes to mind right away, think outside of the box! Maybe you volunteered to lead a new committee, run the PTA meetings at your child's school, or coach a youth sport. All of these require communication skills! Simply take what you have done, discuss how you utilize communication skills in the activity, and define how your communication has improved because of it.
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Question 4 of 39
What is the largest payroll you have been in charge of?
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"I have handled the payroll for a medium as well as large size company, where the maximum number of employees for which I processed the payroll was 'X' and it amounted to X$. Due to my experience of working in such situations, I understand the need for accuracy and precision with this job since money is at stake."
"In my role as Payroll Manager for my last company, I was responsible for a $500 million weekly payroll for over 10,000 associates worldwide. There was many variables to manage with different locations and state/country laws to account for."
Simply tell the interviewer the largest payroll you have been in charge of including dollar amount and total employee headcount. Be sure to mention that you understand how important it is to maintain a high level of detail when working with such large sum of money.
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Question 5 of 39
Give me examples of the payroll reports you have prepared.
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Question 6 of 39
How do you keep updated on all the payroll rules and techniques?
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Question 7 of 39
How does higher management benefit from payroll reports?
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Question 8 of 39
Why are you interested in this position?
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Question 9 of 39
We have 9 major union contracts, each with unique special pay items. How will you ensure that everything is paid correctly and on time?
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Question 10 of 39
What is a fiscal year?
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Question 11 of 39
What salary are you seeking?
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Question 12 of 39
Can you explain when you would want to pay an employee through accounts payable rather than payroll?
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Question 13 of 39
Have you had responsibility for state and federal tax payments?
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Question 14 of 39
What are the payroll inputs?
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Question 15 of 39
What is a general ledger?
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Question 16 of 39
If you have done bookkeeping in the past for small businesses, tell me about your experience doing that.
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Question 17 of 39
What experience do you have implementing a new payroll system?
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Question 18 of 39
Describe to me your familiarity with the administration of 403b or 457 plans?
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Question 19 of 39
How would you familiarize yourself with our payroll system?
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Question 20 of 39
Tell me about the payroll forecasting you have been responsible for.
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Question 21 of 39
Describe a typical payroll day from your past experiences.
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Question 22 of 39
Do you plan to open up your own accounting or payroll firm?
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Question 23 of 39
Define a bad employee.
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Question 24 of 39
Each of our buildings has a designated payroll timekeeper that reports biweekly. Two reports are late. How do you approach this?
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Question 25 of 39
Discuss your experience with payroll.
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Question 26 of 39
There are times when we are placed under extreme pressure on the job. Tell about a time when you were under such pressure and how you handled it.
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Question 27 of 39
What cost-cutting measure have you been in charge of implementing?
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Question 28 of 39
Can you describe the use of forms W2, W4, and 941?
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Question 29 of 39
What are the most important attributes a person should have for this position?
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Question 30 of 39
What sorts of things have you done to become better qualified for your career?
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Question 31 of 39
How did you get started in payroll?
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Question 32 of 39
What is retro pay?
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Question 33 of 39
What are the most important attributes a person should have for this position?
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Question 34 of 39
What are your future plans with the company?
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Question 35 of 39
Describe to me a difficult situation at work and how you diffused it.
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Question 36 of 39
What information do you require before you approve payroll?
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Question 37 of 39
We spend considerable time editing our time sheets to ensure no errors. How do you approach finding an error?
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Question 38 of 39
What courses did you like the best in your preparation in accounting and payroll?
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Question 39 of 39
Why are you interested in this position?
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User-Submitted Interview Answers

Question 1 of 39
Describe to me any payroll process that you have developed or revised?
User-Submitted Answers
1.
None. The management is settled with the payroll process we have.
2.
No timesheets were in place. I got my wage clerk to develop a timesheet on excel and was implemented in the company and used successfully.
3.
I converted a semi-monthly payroll process to a bi-weekly payroll process.
4.
Changed a checking process by including a checklist, this prevents less errors from the Payroll Administrator.
5.
I have revised a checking process in the new hire and termination of employees within the organisation by implemting a checklist for the payroll administrator and a process check for my self whn signing off a ppayroll, this prevents any loops holes.
6.
I developed a spreadsheet to help me prepare my payroll process.
7.
Yes, Peachtree, Quickbooks, as well as Computerized Payroll 7.0.
Question 2 of 39
If an employee called in with a payroll complaint, how would you handle it?
User-Submitted Answers
1.
Listening is very important, make sure you know all the facts from the staff member and the person querying .
2.
Hear both side of the story and take a decision from there.
3.
I would go over the details of the specific issue they were having around the payroll complaint.
4.
I would pull up their file first and confirm the employee identity and ask them the specific complaint, then I would ask for some time to look into the problem and get back to them as soon as possible to resolve the issue.
5.
Ask the individual for all the specifics about the complaint. Gather as many details about the complaint as possible. Ask what information do you have to support this is an error? Ask the employee to provide me with copies of any supporting documentation to support the complaint. At the end recap everything the employee shared about the complaint to ensure I have an accurate understanding and stress this is an important matter and a full investigation will be performed in reference to the complaint. Follow up will be conducted with the the employee on the status and findings.
6.
I would check on the payroll system to see if there is a problem and also look for the submitted documentation to verify the correctness of the capturing and sort out the problem if there is any and give feedback to the employee.
Question 3 of 39
What have you done to improve your verbal communication skills?
User-Submitted Answers
1.
Taken 2 English college courses.
2.
Being a great listener and paying attention to detail.
3.
I have been listening to people what words they use and how they use, and I keep reading to improve verbal communication skill.
4.
Daily practice of verbal communica.
5.
Read newspapers and books.
6.
Participated in 360 degree employer evaluation. Participated in communication skill training in previous jobs. Studied six sigma management theory.
7.
Payroll register, accruals register,Check register, compensation analysis.
8.
Educate myself to be more knowledgeable, think before you speak.
9.
Take into consideration the person I am speaking with.
10.
Practice, attended proper training,
11.
My ability and my achievement.
12.
I am taking language art classes.
13.
I read a random question, discuss that in the mirror to myself and record them, and listen and try to improve my pronunciation should I think it's not quite right.
14.
Be prepare and knowledgeable of the topic you are speaking about.
15.
I have taken communication courses and have a very long history of customer service skills.
Question 4 of 39
What is the largest payroll you have been in charge of?
User-Submitted Answers
1.
12 employees in office and 50 to hundred on paper depending on the size of the current construction project assigned to me.
2.
The largest payroll I have been in charge of was a manual payroll project using excel and the firm consisted of six employees.
3.
I have been in charge of a payroll consisting of 250 employees.
4.
85 employees part-time and full-time and contract. 10 self employed.
5.
I was in charge of 1000 staff working full time, part time and in shifts.
6.
Processing payroll for over 300 bakery employees; calculating weekly wages, vacation, sick.
7.
A staff of 58 employees, both full-time, party-time, and contracted.
8.
Over 250 employees from various municipal departments, both union and non union.
9.
The largest Payroll I have been in charge of would have to be my current job. WHich consists of about 2000 employees.
10.
I have supervised a payroll of more than 1000 employees.
11.
Wilmarwith 400 plus employees.
12.
The largest payroll I have been in charge of is approximately 100 employees.
13.
I was in charge of Quintilles payroll that was at any given time between 1000 and 1200 employees.
14.
For QR around 35k staff on roll.
15.
I make sure to listen when conversing with a client and address the issue they are concerned wit.
Question 5 of 39
Give me examples of the payroll reports you have prepared.
User-Submitted Answers
1.
New Hire reports, Wage Type, Additional Payments report, Deductions report,Separations Report, LWOP Reports, Leave reports, and other Statutory reports.
2.
New hire reports, Promoted, Leave/Absences/Tardiness/Undertime Reports, Leave w/o Pay reports, Approved Travel Reports, Deductions Reports, Adjustments Reports, Statutory Deductions etc.
3.
Master data, payment transactions, month end reports, and vendor balance.
4.
One of the payroll reports that I prepared is the deduction listing, statutory report.
5.
I have prepared Time Labour Entry Audit reports that reflect Job codes, wages, Gl accounts, time repoting codes, rates.
6.
Payroll detail by employee, earnings by department. Tax deduction by department. Cost allocation by project.
7.
Keeping payroll register, funding reports time and effort reports, deduction register for each payroll.
8.
Change report, pre and post reports, employees not paid, leave etc...
9.
Head count report and variance analysis report.
10.
Accrual, 401K PTO insurance.
11.
I never prepared payroll reports, but I will learn fast.
12.
Deduction reports, 401k reports, 940, 941,
13.
Payroll Register, Payroll Summary Report, Adds, changes, deletes report, Outstanding Check Reports, ACH reversals.
14.
Name of employee, start date, date of birth, percentage of pension deduction, calculation of shift allowance, commission, base salary, employer contribution to the pension.
15.
An example will be the deduction reports, payroll reports, payments report, statutory reports, bonus report, loan report.
Question 6 of 39
How do you keep updated on all the payroll rules and techniques?
User-Submitted Answers
1.
I have registered as a member of the organization that regulates Payroll issues in general, and I keep myself updated by attending seminars offered by such entity.
2.
I research and get updated before the beginning of each quarter.
3.
Our sage software is being updated every year when the new legislation are there.
4.
I am looking into a membership with the American Payroll Association so that I can stay up to date on the changes that affect payroll from year to year.
5.
By taking classes offered and reading latest data on payroll for school districts.
6.
I am required by the CPA to keep my education up to date and in order to keep my PCP certification current and valid. The CPA offers webinars and seminars that I am able to attend.
7.
Member of Australian payroll association.
8.
I always keep register for everything.
9.
I keep up to date with all the rules and regulations through various websites such as ADp and Ca.Gov.
10.
I regularly attend professional development opportunities and also utilize publications and user groups to stay abreast of changes.
11.
Reviewing payroll news with reports from third party ( ADP etc)
12.
By keeping abreast with new payroll legislations.
13.
Work bullitens and classes.
14.
I have the payroll source books available and I also make sure that I have the most updated laws for each state that I am responsible for.
15.
Courses or classes made available and reading any literature pertinent.
Question 7 of 39
How does higher management benefit from payroll reports?
User-Submitted Answers
1.
Payroll reports gives upper management the numbers they need for budgeting purposes.
2.
It helps them make an informed decision with regard to budget, and it also give them an indication of how many employees are in the business and how are they paid.
3.
The higher management will know the strength of the company in terms of budgeting and how are employees being paid.
4.
The higher manager will know how employees are been paid and how to budget.
5.
They can view payroll to make sure it coincides with the amount of employees they have and the pay they are receiving. This will also help them find out if they have set the correct budget for payroll for the year.
6.
This report help to plan ahead and to keep them inform in the current expenses to budget accordingly.
7.
Higher management can track payroll expenses very easily with payroll reports.
8.
By getting accurate updates about the costs as well as employee activities.
9.
Journal entries and projections such as budgets.
10.
It enables them to monitor their expenditure and assess if a particular department is over spending or underspending.
11.
By finding out if we are getting the most for what they are paying for.
12.
Keep Track of salary expenses and well as ensuring that they are in line with their budgets.
13.
Allows them to see payroll totals to forecast budget.
14.
Accuracy, budget, listings.
15.
In making decisions with budget how many employees current.
Question 8 of 39
Why are you interested in this position?
User-Submitted Answers
1.
Since from my higher secondary level I have grown of dreaming of being in this position in a certain day and that's also the reason y I chose commerce as a stream..
2.
I have always enjoyed working with numbers and I like structure of payroll, rules, regulations and policies.
3.
Describe how would you familiarize yourself with our payroll system?
4.
What behaviors are needed for a payroll specialist position.
5.
Why are you interested in the payroll specalist position?
6.
Payroll job is the most tricky job and there is so much to learn in payroll. I enjoy working in payroll team.
7.
My interest in this position is that it will give me the opportunity the better manager the operation of the unit so that the work is done effectively and efficient in accordance with the ministry objective and core value.
8.
I am looking for a job that I can learn more accounting and use my org.
9.
I am looking for a job that I can learn more accounting and use my organzation skills.
10.
I love working with numbers and this is a position that interest me. This is a reputable college and I saw the position, duties and responsibilities and this is something I would enjoy.
11.
I like the opportunity to grow and to be for a long term.
12.
I have strong experience in this position and have educational qualifications, also like to work with a well reputed company.
13.
I am interested because it will give me the opportunity to excel at what I am good the ability demonstrate my skills that will be an asset the company is a reputable firm with over 50 years experience.
14.
I like working with numbers that have to come out perfect in the end.
15.
I have an experience in this field.
Question 9 of 39
We have 9 major union contracts, each with unique special pay items. How will you ensure that everything is paid correctly and on time?
User-Submitted Answers
1.
Keeping contract organizated.
2.
Set up a pay schedule for each contracts, process a dumie check and compare the items that should come out of check it the dumpie check is correct, then I can run it fully doing the paycycle. in other words take a few extra minutes to make sure their checks are corrects.
3.
I will make a check list, according to check list I will double check my work through supporting documents for perfection and as well as pay on time.
4.
Review each special pay against hours/time cards to ensure policies and hours are reported correctly.
5.
Firstly I will inform them that we have one paydate and that according to our policies and procedures we will require a shedule with all the relevant details of the employee according to our pay system, which will allow for quick and accurate payments when we do a upload instead of loading peole one by one which can save lots of time and allows for accurate payment.
6.
Organize employees according to contract follow policys.
7.
I would create a mock payroll and set up different pay schedules and ensure the payroll balances.
8.
I need to schedule of pay terms and must have approval by the Human Resource in accordance with the regulatory policies and procedures. I would need to check if his/her net pay enough for the payable and coordinate with the concerned personnel regarding the schedule and amount.
9.
Set up a pay schedule for each contracts, process in test and compare the items that should come out of check it the dummy check is correct, then I can run it fully doing the pay cycle. In other words take a few extra minutes to make sure their checks are corrects by processing in test/train.
10.
I will set pop up reminders with the accounting software.
11.
I will run a dummy payroll with each of the new unique special pay items. Once this is done is I will print off a copy payslip and check that these payments have calculated correctly by checking my checklist to ensure all items are correct.
12.
I will be more organized and detailed when working with each contract to ensure accuracy. I will do my due diligence to see that each and every contract is handled correctly and accurately.
13.
I would ensure that I learn all the unique special pay items, when they apply and how and every month give myself enough time to work on the payroll so as to give me ample time to finish on time counter check my entries and ensure correctness and on time payment.
14.
I will ensure that each contract is paid on time by knowing when each contract is to be paid out and to whom.
15.
Learn the contracts. Identify which contracts each individual falls under and calculate accordingly.
Question 10 of 39
What is a fiscal year?
User-Submitted Answers
1.
The business year of a company.
2.
A 12 month rolling year that does not necessarily start in January.
3.
12month period for budgeting and reporting.
4.
A period used for calculating annual financial statements.
5.
365 days of that particular company.
6.
It can be different depending on the company.
7.
When the year ends for tax and accounting purposes.
8.
Financial year form 1 april to 31 march or a year which is used for calculating annual financial statement in an organisation or business.
9.
An organization budget or financial year.
10.
Its and american term for financial year.
11.
Accounting period for tax purpose.
12.
Year a year as reckoned turning profit for year end.
13.
Fiscal year is used for calculation of yearly financial statement.
14.
Fiscal year means Financial year.
15.
The end of financial year end.
Question 11 of 39
What salary are you seeking?
User-Submitted Answers
1.
Payroll Specialist earn between $30,000 - $42,000 depending upon experience, education, and company size.
2.
For this position I feel like the salary should be comparable to the qualifications, experience, and knowledge as well as what is required to successfully complete the duties. I would think $32,000 would be the minimum.
3.
I like to have 35,000 year.
4.
I would consider a salary of 30,000 pounds.
5.
I seek a Nett salary of not less than R12000.00
6.
A competitive salary range for someone with my background and experience.
7.
A competitive salary range for someone with my background and experience.
8.
Researching this field and based with my experience, national average range is $16- $18 hourly pay.
Question 12 of 39
Can you explain when you would want to pay an employee through accounts payable rather than payroll?
User-Submitted Answers
1.
I would pay an employee through accounts payable only if the department forgot to submit the employee's timesheet and they need money right away. I would calculate there pay manually and give 90% of the net pay only. Or another reason would be for advance pay and only if the employee has banked vacation time.
2.
First we need to finalize salary sheet based on attendance sheet and other HR documentations i. E. Memo from HR for deduction or Addition. After preparation when all the approvals will be done then we will book accounts payable and we can pay to those employee only whose salary is finalized in salary sheet all others will be paid other than accounts payable.
3.
Employee is self employed and using 1099.
4.
When you have trial the employee and the payment is less than 100 or the employee can provide and prove self employed status in accordance to hmrc guidance, contract of service rather than service under contract.
5.
You would pay an employee through payroll if it is for time worked, vacation, personal, sick, or travel. You would pay an employee through accounts payable if it is a reimbursement.
6.
When is a invoice or charge who is not for work.
7.
Employees should not be paid through accounts all payments should be made via the payroll to ensure that IRP information is accurate.
8.
Only in an emergency, some states require employees be paid I'd fired on same day.
9.
When the employee did not submit time card before payroll was processed.
10.
Only if is an error on check that's already been process. Or term of an employee.
11.
Because its a 3rd party and we can keep a record in accts for reconsilation purpose.
12.
When you need to reimburse an employee for meals, travel expenses.
13.
No tax deductions, w-9 independent contractor.
14.
Example is Employee is having stock option and is eligible for any other payments apart from a regular monthly payment.
15.
If the did not have a social security card.
Question 13 of 39
Have you had responsibility for state and federal tax payments?
User-Submitted Answers
1.
I was responsible to register with states, pay taxes on state sites.
2.
No I haven't, but willing to learn.
3.
Yes, weekly and bi-weekly tax deposits and quarterly tax deposits.
4.
Yes and it is very important that they are paid on time, otherwise fines are given to the company.
Question 14 of 39
What are the payroll inputs?
User-Submitted Answers
1.
Hours, paid time off, bonuses, sick leave, bereavement leave, jury duty,
2.
The payroll inputs are salary, allowances, acting, compensation a. D any other allowances.
3.
Changes in salary, new joinees or resignees.
4.
Time worked, hourly salary, fica deductions and benefit deductions.
5.
Payroll inputs include monthly, yearly, adjustments.
6.
Salary, attendance, leave, or other benefits.
7.
Overtime. Shift allowances, commission, salary, medical aid, provident/pension fund etc.
8.
New hires, terms, changes to salaries, taxes, benefits.
9.
Employee codes. Whether they are salary, hourly or monthly.
10.
Starters, leavers, smp, ssp, spp amendments, redundancy, pension, court orders etc.
11.
Hourly rate and number of hours worked during pay period.
12.
Payment adjustments from hr financial areas, how employee fields are set up.
13.
New Join and Resigned Employee information, Salary structures, categories and master data of them. One time payments and deductions, Recurring payment and deduction changes. Employee tax declarations and changes. Any other instructions like payroll reports to start with current month etc.
14.
Name, salary, address, w-4 information, pay frequency.
15.
Employees salary, hourly rate, hours worked.
Question 15 of 39
What is a general ledger?
User-Submitted Answers
1.
A ledger in which all different accounts r maintained (EXCEPT DEBTORS,CREDITORS,CASH,PVT LEDGERS coz such accounts r separately maintained in respective ledgers).
2.
This is a ledge that you record all transaction that takes place with in the company.
3.
Is the list of all accounts transactions: assets. Liabilities, equity, revenues.
4.
Regular end of period financial statements are kept in a separate book.
5.
A general ledger is a complete record of financial transactions of the company.
6.
An accounting record system where all the companies income and expenses and assets and liabilities are kept.
7.
Records of financial transactions to prepare financial statements.
8.
The general ledger shows incoming cash flow and outgoing expenses.
9.
A general ledger is a complete record of financial transactions over the life of a company. The ledger holds account information that is needed to prepare financial statements, and includes accounts for assets, liabilities, owners' equity, revenues and expenses.
10.
General ledger stores the balance sheet and income statement info.
Question 16 of 39
If you have done bookkeeping in the past for small businesses, tell me about your experience doing that.
User-Submitted Answers
1.
I was recording each and every transactions and doing some reconciliations if needed.
2.
I have always used quickbooks for small business.
3.
Havent done bookkeeping. Been responsible for reconciling payroll related accounts.
4.
No bookkeeping in the past.
5.
I kept the Galax-Grayson Ambulance service books. I did all the billing for this service. I would reconcile accounts receivable each month.
6.
Very eye opening and a good way to learn on a smaller scale.
Question 17 of 39
What experience do you have implementing a new payroll system?
User-Submitted Answers
1.
In my current position we switched over to a new time system. We were using Time Tracker but we are now using NetTime. It was a little bit of a nightmare at first due to the managers entering incorrect information, but we are working out the kinks.
2.
I have been instrumental in converting from one system to a new system as well as applying updates and patches.
3.
I have no direct experience but we did change our payroll process before my employment ended with CASE. They were transitioning everyone over to SAGE.
4.
Implemented ADP run for the entire company.
5.
I have implemented a few new systems-paychex, quickbooks.
6.
Been involved with the upgrading of the payroll system. Have not changed from a payroll system in the last 20 years.
7.
I have been in volved in several.
8.
None at this time but willing to learn.
9.
No experience, except testing the software.
10.
We brought on a computerized payroll system and I was responsible for setting up our payroll with all of the employees information, withholding information, hourly rate, paid weekly or bi-weekly. I also took our payroll from a semi-monthly payroll to a bi-weekly payroll.
11.
I have set up peachtree software for the computer at a business.
Question 18 of 39
Describe to me your familiarity with the administration of 403b or 457 plans?
User-Submitted Answers
1.
A 403(b) plan is a U.S. Tax-advantaged retirement savings plan available for public education organizations, some non-profit employers (only Internal Revenue Code 501(c)(3) organizations), cooperative hospital service organizations, and self-employed ministers in the United States.The 457 plan is a type of non-qualified tax advantaged deferred-compensation retirement plan that is available for governmental and certain non-governmental employers in the United States. The employer provides the plan and the employee defers compensation into it on a pre-tax basis. For the most part the plan operates similarly to a 401(k) or 403(b) plan most people are familiar with in the US
2.
Both are different names of 401K plans and one is employer part and the other is employee part.
3.
These are retirement plans.
4.
These retirements are for 501c.
5.
403b is a us tax advantage savings plan and 457 is a deferred compensation employee/change form.
6.
I managed the VSRS deductions for the City of Galax. The reconcilation of the deductions and remittance. Also responsible for pre-tax benefits and figuring the adjusted gross.
7.
Both are retirement plans and are taxable when they are distributed.
Question 19 of 39
How would you familiarize yourself with our payroll system?
User-Submitted Answers
1.
I am a hands on learner so I would like to do some mock payrolls and ask questions as needed.
2.
By working on the system, accessing manuals, asking questions, training classes.
3.
Spend some time with user manuals and a test system work through different scenarios that would assist in producing the final payroll.
4.
Will to train myself by working with the system, accessing manuals, asking questions and training classes.
5.
I would refer to and study payroll manuals and job manuals as well as seek out information from other specialists/supervisors.
6.
If is adp I now the 3 facets of it.
7.
I have experience with this system. I would like to learn new things and I have an ability to learn quickly and grow.
8.
I would first go through the program on the computer- I would call the specialist of the system provided with any questions. Research questions on computer.
9.
Would have to get to know the system thoroughly, Will go through the screens and the explanations and try to understand the logic of the system.
10.
Take notes, paying attention to detail, a good listener and hands on training.
11.
Review manual and any payroll notes available.
12.
To research the program, learn hands on, do what ever it took to become familiar and good at it.
Question 20 of 39
Tell me about the payroll forecasting you have been responsible for.
User-Submitted Answers
1.
I was responsible for forecast according to the number of employees and the amount of hours how much we will need to cover for payroll.
2.
Payroll forecasting is depends on the growth of employees number and wages.
3.
Forecasting estimates what your fixed and variable expenses might be.
4.
Created spreadsheet based on prior years and increases and new positions.
5.
I have been responsible for indicating the nursing total hours for the fiscal year.
6.
Lowe's - forecasted hours vs. Sales. Deleveraging payroll - cut hours.
Question 21 of 39
Describe a typical payroll day from your past experiences.
User-Submitted Answers
1.
Add up each employees time and vacation time used. Check to see if they have Vacation time to use. Input the info into ADP.
2.
Checking hour with time cards making sure the calculations are correctly, input of the hours in the system checking the hours before they are summited.
3.
Answering employee questions.
4.
Processing payroll, taking phones call staff requesting PTO and printing schedules for clinical staff.
5.
Staff payroll is typical payroll to have full knowledge of payroll as it help you to go through full payroll cycle.
6.
Check tickler file or calendar or spreadsheet to see if any pressing items are to be completed - reports, tax deposits, etc. If it is a payroll processing day, you want to have all time cards, punches, etc. Accurate.
7.
Get all time sheets or computer records, compare to the office records, imput all the information to the payroll program, look and double check the information that has been given.
Question 22 of 39
Do you plan to open up your own accounting or payroll firm?
User-Submitted Answers
1.
This interview question is simple to answer. I would obviously begin by picking out a work related problem I have faced and that I knew turned out to be a problem that I was able to solve.
Question 23 of 39
Define a bad employee.
User-Submitted Answers
1.
Okay a bad employee can be define as a person who is careless of his\her work and dont have a leadership quality within himself and who earmarks the mistakes...
2.
One that doesnt show up for work on time or at all and one that complains about everything without offering a solution.
3.
My view of a bad employee is one who does not contribute to the company.
4.
Bad employee is the who intensinelly annoy management.
5.
Bad Employee for me is someone who takes medical leave on Mondays.
6.
I would describe a bad employee who is not contributing to the business in any positive way.
7.
An employee supervised by a bad supervisor.
8.
Poor performance and attitude.
9.
Who plays cheap politics?
10.
An employee that will not follow company policy. Does not read company handbook. Think that all companies have same benefits.
11.
I have completed payroll for 107 employees at my previous job. The total of hourly/salary pay for employees ranged from $26 down to $8.32 per hour.
12.
There is no bad employee, there are poorly train and no motivated employees.
13.
Employee is not show up to work on time and lazy, do not finish work on time.
14.
Constant complaining without providing solutions.
15.
I don't consider an employee as being bad. we all have our bad days, I look for solutions to help them through the day.
Question 24 of 39
Each of our buildings has a designated payroll timekeeper that reports biweekly. Two reports are late. How do you approach this?
User-Submitted Answers
1.
Immediately contact them to see why and obtain them.
2.
Contact them for an explanation and to offer solutions or help if possible.
3.
Generally runs bi weekly.
4.
I would call the timekeepers and ask them what the delay is and is there any way I can help them meet their deadlines.
5.
Input everybody else and email the payroll timekeeper for the reports, meanwhile I make aware to the supervisor of this employees of the situation so they can get help to finish the reports.
6.
Contact them and explain how important it is send report to be able to pay on time and correctly.
7.
I will inform my supervisor prior to reports being late and explain why.
8.
Tell them to keep reports ready on time.
9.
Send out an e-mail to each payroll timekeeper outlining my expectations on when I expect to have the reports turned into me and why I expect them at this time. I will also list the ramifcations if I do not get them in a timely manner.
10.
Go personally to the buildings and see what the issue is.
Question 25 of 39
Discuss your experience with payroll.
User-Submitted Answers
1.
I just graduated from the Payroll Specialist program and currently a canadidate for the payroll practitioner certification. This particular position is my stepping stone into the career.
2.
I take in all time sheets. Verify they are accurate. Work with employees to insure they have vacation time and submit their vacation requests. I then submit all time to the agencies and every other week I turn in our full time payroll to our Controller who submits it to SOI. I then bill all int.
3.
I have done payroll for 3 different companies with different types of needs and different industries. This has help me to adapt quickly.
4.
Running payroll, doing funding reports and general ledger, doing W4 changes, benefit deductions garnishments, time and labor and FMLA.
5.
I started my career in payrolll since 2006 and I still like to do payroll.
6.
City of Galax weekly, bi-weekly payrolls. Reconcilation of benefits, tax deposits, W-2's, payroll govemental reporting.
7.
Payroll is challenging as well as educating on so many levels. Always learning which creates growth.
Question 26 of 39
There are times when we are placed under extreme pressure on the job. Tell about a time when you were under such pressure and how you handled it.
User-Submitted Answers
1.
I am currently in that situation. I am all accounts payable for SabeRex Group. We have 5 divisions with 5 separate books. I handle all intercompany billing for each division. I am also an event coordinator for the non-profit and I am back-up for the Administrative Assistant in the front lobby. I am great with time management and work well under deadlines and pressure.
2.
Last minute change of health insurance, I handle it by doing teams to obtain the information and input it correctly to avoid any mistakes by the deadline.
3.
I never had experienced such situations, but I always focused on my job and do my best.
4.
I work better under pressure.
5.
At my previous job I worked in HR and had to fire one of my closed friends. I handled it at professional level and she understood it is business.
6.
Once had to load 600 employee as a starter those were tuped in that time it wasa incredible pressure to add everyone corectly on payroll ans get them paid correctly.
7.
Pressure can be a motivator to some, and I am one of them that is motivated by pressure, to do well and accurate.
Question 27 of 39
What cost-cutting measure have you been in charge of implementing?
User-Submitted Answers
1.
How we can reduce the cost of supplies, such as reducing the amount of paper we utilize. Finding solutions in reducing waste and finding different methods to help in saving the enviorment.
2.
On how staff will flex their schedule.
3.
Helped to interview and select benefit providers.
4.
Not to be wasteful to be mindful of everything you do and use in a place of business.
Question 28 of 39
Can you describe the use of forms W2, W4, and 941?
User-Submitted Answers
1.
A W2 is the form that is received by the employee that details the annual income and withholding taxes for a particular year. The W4 is a form used by the employee to report the number of exemptions to be deducted from their income. The 941 is the form used by the employer to report quarterly payroll taxes.
2.
W4 is the form they fill out for the employee to with old . W2 is the form the employer give to teh employee for taxes. 941 is the quarterly federal employers tax return.
3.
W2 reports the amount of federal, state and other taxes withheld from a paychek. W4 is using to change tax withholding allowances of an employee. 941 is for employers quarterly federal tax return form.
4.
W2 is a summary record given to employee showing their earnings taxes paid and any other deductions, W4 is what the employee fills out letting the payroll department know how many depending they are claiming, 941 is the report filled out each quarter and year end showing everything paid and deducted through payroll.
5.
W2 is what you will use to file your taxes. W4 is used for employees how many deductions they are claiming doing the year and 941 is employers that holds federal tax income tax on employees.
6.
No idea as never dealt with it.
7.
W2 shows the earnings for the year, adjusted gross with pre-tax plans coming out. It shows federal and state taxes withheld by the employer. It shows pre-tax deductions taken out. W-4 shows what the employee is withholding federal taxes per pay period.
8.
For tax purposes with state and federal governments, so that employees can be legal as far as our taxes are set up for the United States.
Question 29 of 39
What are the most important attributes a person should have for this position?
Question 30 of 39
What sorts of things have you done to become better qualified for your career?
User-Submitted Answers
1.
I have the experience working at my last three jobs but I have completed my Bachelor of Science in Business Administration. I want to further my knowledge and opportunities.
2.
Webinars and keep up with the new laws.
3.
Keep updating my knowledge.
4.
TKen several college courses in IT and accounting.
5.
My education has focused on not only learning the fundamentals, but also on the practical application of the information learned.
6.
Attended several DOL seminars, FLSA seminars, COBRA, HIPAA, ERRISA, I have obtained my PHR
7.
Went to accounting at the Alexandria Technical and Community College.
Question 31 of 39
How did you get started in payroll?
User-Submitted Answers
1.
I first got started with taking payments when I was in the insurance business. I would also make daily deposits for Nationwide. I then went on to the Head Start program and started doing their payroll in 2008.
2.
Get started as an Accountant in payroll.
3.
Started as HR secretary and learn payroll along the way.
4.
I started fresher in payroll as a payroll verifier, then became payroll administrator and then senipr payrol administrator.
5.
Moved into payroll at the City of Galax.
Question 32 of 39
What is retro pay?
User-Submitted Answers
1.
It's pay for work that's already been done. Retroactive, or retro, pay is wages that were due to someone for work hours in the past. For example, if you worked seven hours of over-time last month and were only paid your regular wages, you would be eligible to get retro pay for the over time now.
2.
It's pay for work that's already been done. Retroactive, or retro, pay is wages that were due to someone for work hours in the past. For example, if you worked seven hours of over-time last month and were only paid your regular wages, you would be eligible to get retro pay for the over time now.
3.
Retroactive pay is a delayed wage payment for work already performed at a lower wage rate. It is distinguished from back pay.
4.
Retroactive pay is hours owned to and employee form previous paid date.
5.
Monies due employee that received an increase after they were suppose to.
6.
When an annual increase is not done on time I have to retro pay an employee.
7.
Retro pay is known as back pay, retro pay is a pay the employee has already worked for.
8.
Retro pay is pay that was not paid out from a previous pay period. Most likely due to a payroll error.
9.
Retro pay is pay that was not paid out from a previous pay period. Most likely due to a payroll error.
10.
Pay that is due an employee from past work.
Question 33 of 39
What are the most important attributes a person should have for this position?
User-Submitted Answers
1.
Honesty, trustworthiness, accountability.
2.
Keen to details, Data Organization, Flexibility, Customer Service & Multitasking.
3.
The number one attribute for any position is confidentiality. Someone working with money should also be honest and trustworthy.
4.
Accuracy, pay attention to detail.
5.
He or she shoud be very attentive, calculative, sharp quick learner.
6.
Accuracy, thoroughness, dependability, concienitous.
7.
To be flexible, team player, accurate and reliable.
Question 34 of 39
What are your future plans with the company?
User-Submitted Answers
1.
I would like to take on further responsibility and make both the company and myself successful.
2.
I plan to be withe the company indefinitely. I plan to learn the job and become and exceptional ps so that I can successfully move up within the department.
3.
I plan to be withe the company indefinitely. I plan to learn the job and become and exceptional ps so that I can successfully move up within the department.
4.
My future plan is to become a good employee of the company in the top position.
5.
I would like to enhance my skill in payroll and be a manager in the company.
6.
I want and steady long term I wish to stay for the long run.
7.
To grow with the company and get a reputed position.
8.
To be the best accountant for this company.
9.
I need a secure job which keeps me going and progress further in my career.
10.
To be a long-term, good standing employee, as well as a team player with the company.
Question 35 of 39
Describe to me a difficult situation at work and how you diffused it.
User-Submitted Answers
1.
When an irate employee went to our office and hysterically approached us regarding his net pay. I let him settle first then identify the problem, discuss and come to a solution both agreed.
2.
One difficult situation that happen was managing conflict how that was dealth with is that the situation was presented before all the individuals and a resolution was brought in to play the handle the matter at hand.
3.
When census is at a low, staff is not happy if we have to go to a flex schedule. I offer to have staff to work other days other than their schedule day to get their hours.
4.
It was to do with maternity, someone left for maternity and payroll wasnt informed about it employee was overpaid, had to put in loads of efforts to calm the employee down and arrange payment plan to reslove this.
5.
An associate that feels they have not been paid properly. Walk through the calcuations of the payroll. Never become offensive. Listen and respond openly.
6.
Where employees told one another how much they made per hour. So set up and rewards and needs improvement pay scale and rewards system.
Question 36 of 39
What information do you require before you approve payroll?
User-Submitted Answers
1.
Salary rate hours worked.
2.
The payroll reports should be checked by HR Supervisor, signed and approved by our Head Superior.
3.
Verification that the funds are in place and approval from the authorizing manager for process the payroll.
4.
Enough funding to meet all expenses.
5.
The managers in other department are finish with their portion.
6.
Approval from higher up manager, and all reports to mattch the correct figures.
7.
That all hours are entered correctly and hourly rates are correct.
8.
Accurate time sheets or reports, current standings of all employees, the bosses approvel.
Question 37 of 39
We spend considerable time editing our time sheets to ensure no errors. How do you approach finding an error?
User-Submitted Answers
1.
Research the error and get it fixed.
2.
Need for double-checking through coordination with concerned personnel, checking through cctv, and addressed it to the Superior of the concerned personnel. And need to tackled it to my Supervisor for solutions and approval if needed for editing.
3.
I would go back to my original calculation to figure out the error.
4.
I go directly to the manager or employee to verify time.
5.
If an error is found it will be deducted from the individual gross pay the month that the discovery takes place.
6.
We all make mistakes. I inform my supervisor fix the problem apologize and assure that I will pay more attention to detail.
7.
Make sure its all correct before I upload it in system.
8.
Reconcile the error with the correct time and the employee, get it approved by the proper boss.
Question 38 of 39
What courses did you like the best in your preparation in accounting and payroll?
User-Submitted Answers
1.
I really enjoyed the Payroll Compliance Course. I found it interesting to learn about all the provinces and how each province deals with taxes.
2.
All the courses in preparing the payroll was good for me.
3.
Seeing everything gone soomthly and everyones got paid.
4.
Payroll accounting as well as my communication and management course work.
Question 39 of 39
Why are you interested in this position?

About Payroll Specialist

August 18th, 2017

Payroll specialist handles a clients payroll needs, and can advise them on the best practices. When preparing for this interview, follow up on your states payroll rules and have a great knowledge of payroll.

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