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Payroll Specialist Interview Questions

37 Payroll Specialist Questions and Answers

By: Ryan Brown

Question 1 of 37
If an employee called in with a payroll complaint, how would you handle it?
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How to Answer
Tell the interviewer that you always express empathy to the employee because you understand how concerning payroll challenges are for employees. State that you take detailed notes of the employee's complaint. When possible, tell the interviewer that you try to talk through the issue over the phone to solve the problem right away. Sometimes payroll issues need some time to figure out. In these instances, inform the interviewer that you express your apologies to the employee, and tell the employee you will look into it right away. Finally, tell the interviewer that you try to dig into these complaints as soon as possible following the phone call to ensure the employee's concerns are resolved within 48 business hours.

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