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Patient Services Coordinator Mock Interview

Question 21 of 30 for our Patient Services Coordinator Mock Interview

Patient Services Coordinator was updated by on July 3rd, 2017. Learn more here.

Question 21 of 30

How would you handle an upset patient?

"There was a time that a patient came to my desk very upset about her care. I simply listened to her and soon realized she was having a bad day and just needed to vent. After calmly explaining the procedure the patient thanked me for my time and apologized for getting upset."

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How to Answer: How would you handle an upset patient?

Advice and answer examples written specifically for a Patient Services Coordinator job interview.

  • 21. How would you handle an upset patient?

      How to Answer

      An upset patient can not only ruin your day but cause an unnecessary scene. Being calm and understanding will help the situation. If you have a short situational story to share about an upset patient, have it handy just in case the interviewer is wanting an example. If you share a story, remember your HIPAA regulations and don't share information that shouldn't be shared. "‹

      Written by Heather Douglass

      Answer Example

      "There was a time that a patient came to my desk very upset about her care. I simply listened to her and soon realized she was having a bad day and just needed to vent. After calmly explaining the procedure the patient thanked me for my time and apologized for getting upset."

      Written by Heather Douglass

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