How to Answer: How would you react if a customer sent back one of your dishes?
Advice and answer examples written specifically for a Pastry Chef job interview.
4. How would you react if a customer sent back one of your dishes?
How to Answer
Customer service is just as important for this role as baking knowledge. You may encounter angry customers or customers who change their minds often. The only thing you can do is learn from each experience and respond graciously, even when there's nothing wrong with your creation. It can also be reassuring to let the interviewer know that you anticipate these kinds of problems or last minute changes. Even though you can't be prepared for every situation, in this instance, you could have pre-baked cupcakes that simply need to be frosted, just in case.
Written by Elisabeth Walter on April 7th, 2021
Answer Example
"When I worked for an event company, we provided cupcakes and cake balls for a holiday party. When we were setting up, the client decided she wanted different colored icing on the cupcakes. I had to call my team and have them prepare dozens more at the last minute! I reassured the client we would take care of it and have it all ready just in time."
Written by Elisabeth Walter on April 7th, 2021
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