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How would you deal with an angry patient, and why?

1 of 30 Nursing Aide Interview Questions and Answers Written by Darby Faubion

Updated on November 29th, 2018 |
How to Answer

Knowing how you will handle a difficult situation will tell the interviewer if you have the the right attitude for this job. Being a clinical lab technician means you have to deal with people from very different backgrounds and with varying personalities. Give the interviewer an example of how you would handle an angry patient.

Professional Answer Examples
General
Answer example

"I believe acting calmly and speaking rationally is a great way to calm someone who is angry and I try to be the voice of reason without making someone feel that I am belittling them."

Entry Level
Answer example

"I think it is important to try and find out what has made the patient mad. If it is something such as not being called as quickly as he had expected, a simple explanation regarding what caused the delay may help calm him."

Experienced
Answer example

"There are a couple of different approaches and safety is, of course, the most important thing to consider. If I were to try and provide care to someone who is angry, he could become combative which could result in injury to him, to me, or to both of us. I feel the best approach is to ask what has made the patient upset and try to resolve the underlying cause, if at all possible."

Written by:

Darby Faubion
Darby Faubion has been a Nurse and Allied Health Educator for over twenty years. She has clinical experience in several specialty areas including pediatrics, medical-surgical, critical care, and hospice. She has assisted in developing curriculum for nursing programs and has instructed nursing students at both the community college and university levels. Darby's passion is nursing education. She has used that passion as her driving force to become a test-taking strategist and prep coach. She has coached nursing graduates across the United States as they have prepared to take and pass the National Council Licensure Examination (NCLEX). In addition to her role as a healthcare educator, Darby also authors a blog that is devoted to helping victims of domestic violence learn how to recover and live a life free from abuse. She is also a contributing author to online sources of continuing education for nurses and healthcare associates.
First written on: 11/04/2014
Last modified on: 11/29/2018
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