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Nursing Aide

30 Interview Questions & Answers
Q&As WRITTEN BY
Darby Faubion
Darby Faubion has been a Nurse and Allied Health Educator for over twenty years. She has clinical experience in several specialty areas including pediatrics, medical-surgical, critical care, and hospice.
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How would you deal with an angry patient, and why?

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TOP ANSWERS
Example #1
"I believe acting calmly and speaking rationally is a great way to calm someone who is angry and I try to be the voice of reason without making someone feel that I am belittling them."
Example #2
"I think it is important to try and find out what has made the patient mad. If it is something such as not being called as quickly as he had expected, a simple explanation regarding what caused the delay may help calm him."
Example #3
"There are a couple of different approaches and safety is, of course, the most important thing to consider. If I were to try and provide care to someone who is angry, he could become combative which could result in injury to him, to me, or to both of us. I feel the best approach is to ask what has made the patient upset and try to resolve the underlying cause, if at all possible."
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