How to Answer: Managers should be strong problem solvers. Talk about a time when you solved an important issue in the workplace.
Advice and answer examples written specifically for an Entry-Level Manager job interview.
35. Managers should be strong problem solvers. Talk about a time when you solved an important issue in the workplace.
Focus Your Answer On
When approaching this question, it's important first to understand what makes a strong problem-solver. A great problem solver can quickly assess an issue, identify the factors at the core of the issue, brainstorm options for repairing the issue, implement a plan to solve the problem, and assess whether their course of action was the most suitable. From that point, a great problem solver will know how to avoid the issue in the future. They can also adapt their solution as needed to ensure a suitable outcome.
Provide the interviewer with an example of a time when you solved an important issue in the workplace. When giving your story-based example, try using the STAR (Situation, Task, Action, Result) answer method to form a response that is clear and easy to follow.
Written by Rachelle Enns on April 16th, 2021
Answer Example
"When I first started as a Sales Associate for Company XYZ, I inherited a neglected client portfolio. In addition to repairing client relationships, I was also required to build the portfolio through new business development activities. As a new associate to the team, I wanted to make a strong impression on my boss and team members. I prepared a call schedule to ensure I touched base with every existing client within my first 10 days. I also allotted a fair amount of time to new business development activities such as cold calling and emailing. For the first 10 days, I worked twelve hours a day to ensure that I met my ambitious goals. By quickly reaching out to every neglected client, I built trust. I introduced myself and showed that I was a go-getter rather than just 'telling' the client that I was there for them. I solved my portfolio backlog in no time. My new manager expressed great enthusiasm for my ability to take the issue, engineer a solution, and work hard to repair this broken book of business. Now, I look forward to taking my ambition and ability to strategize solutions as a manager for Company ABC."
Written by Rachelle Enns on April 16th, 2021