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What are the biggest challenges you face in processing?

Answer examples and advice for how to answer this interview question for a Mortgage Loan Processor interview

Advice
Tell the hiring manager what you consistently find challenging, why you think that is, and what you are currently doing to change that.

Basic answer example
"For me, the biggest challenge in processing is ensuring that I am able to collect the required verification on time. A lot of employers do not call back in a timely fashion which can make it tough when a loan application is left sitting. This year, I wrote a phone script that creates more urgency. I found that this script has increased the immediate call backs and has helped greatly."

View user-submitted Answers

What are the biggest challenges you face in processing?
1.
Trying to make everyone happy.
2.
Investor reporting and OCC Audits.
3.
Making certain that the sales staff have notated all I need to know.
4.
Recalling the past. I enjoyed the process.
5.
When I have to put liens on property and or levy a savings account o payroll check to a client.
6.
I finished 7 files in one day.
7.
Getting the customers to send documents in a timely manner.
8.
Being polite while dealing with someone being rude.
9.
Obtaining searches in a timely manner.
10.
Incomplete information is the biggest task. Customer is not available and takes time to provide the information. Application rejection and follow up questions.
11.
Getting paperwork on a timely basis.
12.
Dealing with a unsure loan officer.
13.
The biggest challenges I face in processing is receiving proper documentation on time.
14.
Clients that are not accessible. Don't cooperate to get the necessary documents in a timely manner. Sometimes the delays in underwriting, backed up files that delays the process and you're caught in the middle.
15.
Having all parties cooperate in achieving the goal.
16.
I have not encounter any challenges.
17.
To deal with MIA clients.
18.
Difficult clients which can be overcome with trying to come up with suggestive ways to easily get documentation over to me.
19.
Getting all documents in on time.
20.
Collect all documents correctly and quick.
21.
Not everyone is as dedicated to their role sometimes making the processor have to do more work.
22.
Accuracy and meeting deadlines in a timely matter. Likewise making sure everything is done for the loan correctly.
23.
When the credit report is re ran and the scores drop and pushes the loan to a difference tier.
24.
Time and collection of documents.
25.
Gathering all documents and making sure that they comply with the loan program.
26.
The biggest challenge is getting the correct documents from the loan officer, broker, or future borrower.
27.
Verification of the Documents and analysis.
28.
Getting proper paperwork.
29.
Cancellation of their mortgage process.
30.
Not having a loan close due to not enough information or to much information.
31.
Not getting the customers documents on time.
32.
I would love to help every borrower find the right loan, but I know that that is not always possible.
33.
Challenge's I like to hard work and it's biggest challenge for me.
34.
To complete the work in timely manner.
35.
The amount of workload and the deadlines involved.
36.
I would imagine the biggest challenges in loan processing are incomplete paperwork and then having to wait to have it sent back to complete processing.
37.
Making sure the client stays informed and happy even if the loan process is taking longer than expected.
38.
Obtaining all the documents from the homeowner, getting condition's cleared through underwriting.
39.
Giving the declines, explaining self employment income calculations.
40.
Possibly not having all documents back from client on time.
41.
It is time sensitive, completing document, verify the doc ,
42.
Keeping the pipeline flowing to close the loan on time and efficiently.
43.
Possibly trying to get things done in a timely manner. However it's difficult to do so when not all the documents are there and you have to wait for the documents to continue.
44.
Client is not providing documents requested.
45.
Mot able to help customer due to policies.
46.
Every work is not my challenge only.. Any hard work I feel its like easy only.
47.
Ensuring accountability and specifications are met in a timely manor.
48.
Getting all correct documents needed from borrower as well as money needed, not getting overwhelmed by frustrating situations because I am aware there will be plenty,
49.
Making sure you have is correct all your document Togatger.
50.
Juggling priorities due to time constraints while still providing timely and quality customer service and work.
51.
I'll show them the correct way in a professional manner.
52.
Getting the loan officers to provide all required documents.
53.
The biggest challenges I face in processing would be dealing with members who are untimely with there communication. I deal with this by keeping in touch with the member and making sure all the needs are met in a timely fashion thus resulting in a great experience for the member.
54.
Inaccurate paperwork, no title or deeds.
55.
When customer does no give me documents in time.
56.
Not having quick answer from the customer.
57.
Making sure a document are received and completed.
58.
Waiting for all the correct information.
59.
When I have to take follow email for required information and did not get proper response.
60.
Dealing with co workers not doing their part.
61.
Receiving documents in a timely manner. I combat those by staying on top of clients.
62.
Getting everything in a timely manner if you have to depend on someone else.

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