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What are the biggest challenges you face in processing?

Answer examples and advice for how to answer this interview question for a Mortgage Loan Processor interview

How to Answer

Tell the hiring manager what you consistently find challenging, why you think that is, and what you are currently doing to change that.

What are the biggest challenges you face in processing?
Answer example

"For me, the biggest challenge in processing is ensuring that I am able to collect the required verification on time. A lot of employers do not call back in a timely fashion which can make it tough when a loan application is left sitting. This year, I wrote a phone script that creates more urgency. I found that this script has increased the immediate call backs and has helped greatly."

View user-submitted Answers

What are the biggest challenges you face in processing?
1.
The amount of workload and the deadlines involved.
2.
To deal with MIA clients.
3.
I would love to help every borrower find the right loan, but I know that that is not always possible.
4.
Collect all documents correctly and quick.
5.
Not getting the customers documents on time.
6.
Getting the customers to send documents in a timely manner.
7.
Inaccurate paperwork, no title or deeds.
8.
Accuracy and meeting deadlines in a timely matter. Likewise making sure everything is done for the loan correctly.
9.
Obtaining all the documents from the homeowner, getting condition's cleared through underwriting.
10.
I'll show them the correct way in a professional manner.
11.
Not everyone is as dedicated to their role sometimes making the processor have to do more work.
12.
Obtaining searches in a timely manner.
13.
When I have to take follow email for required information and did not get proper response.
14.
Ensuring accountability and specifications are met in a timely manor.
15.
Dealing with co workers not doing their part.
16.
Making sure a document are received and completed.
17.
Having all parties cooperate in achieving the goal.
18.
To complete the work in timely manner.
19.
Giving the declines, explaining self employment income calculations.
20.
Getting everything in a timely manner if you have to depend on someone else.
21.
Receiving documents in a timely manner. I combat those by staying on top of clients.
22.
Not having quick answer from the customer.
23.
Making certain that the sales staff have notated all I need to know.
24.
Making sure you have is correct all your document Togatger.
25.
Incomplete information is the biggest task. Customer is not available and takes time to provide the information. Application rejection and follow up questions.
26.
Getting all correct documents needed from borrower as well as money needed, not getting overwhelmed by frustrating situations because I am aware there will be plenty,
27.
Verification of the Documents and analysis.
28.
When I have to put liens on property and or levy a savings account o payroll check to a client.
29.
Possibly trying to get things done in a timely manner. However it's difficult to do so when not all the documents are there and you have to wait for the documents to continue.
30.
Getting proper paperwork.
31.
Clients that are not accessible. Don't cooperate to get the necessary documents in a timely manner. Sometimes the delays in underwriting, backed up files that delays the process and you're caught in the middle.
32.
Challenge's I like to hard work and it's biggest challenge for me.
33.
Waiting for all the correct information.
34.
The biggest challenge is getting the correct documents from the loan officer, broker, or future borrower.
35.
Cancellation of their mortgage process.
36.
I finished 7 files in one day.
37.
Investor reporting and OCC Audits.
38.
It is time sensitive, completing document, verify the doc ,
39.
Recalling the past. I enjoyed the process.
40.
I have not encounter any challenges.
41.
When customer does no give me documents in time.
42.
Time and collection of documents.
43.
The biggest challenges I face in processing would be dealing with members who are untimely with there communication. I deal with this by keeping in touch with the member and making sure all the needs are met in a timely fashion thus resulting in a great experience for the member.
44.
I would imagine the biggest challenges in loan processing are incomplete paperwork and then having to wait to have it sent back to complete processing.
45.
The biggest challenges I face in processing is receiving proper documentation on time.
46.
Client is not providing documents requested.
47.
Every work is not my challenge only.. Any hard work I feel its like easy only.
48.
Difficult clients which can be overcome with trying to come up with suggestive ways to easily get documentation over to me.
49.
Getting the loan officers to provide all required documents.
50.
Being polite while dealing with someone being rude.
51.
Keeping the pipeline flowing to close the loan on time and efficiently.
52.
Mot able to help customer due to policies.
53.
Possibly not having all documents back from client on time.
54.
When the credit report is re ran and the scores drop and pushes the loan to a difference tier.
55.
Gathering all documents and making sure that they comply with the loan program.
56.
Juggling priorities due to time constraints while still providing timely and quality customer service and work.
57.
Dealing with a unsure loan officer.
58.
Getting all documents in on time.
59.
Not having a loan close due to not enough information or to much information.
60.
Making sure the client stays informed and happy even if the loan process is taking longer than expected.
61.
Getting paperwork on a timely basis.
62.
Trying to make everyone happy.

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