Commitment to Employees and Customers
According to Finklestein, company culture is an important characteristic of a successful business. By company culture, Finklestein means a business' working environment, and he suggests successful businesses have an environment composed of workers who are suited to the jobs they do and policies designed to motivate them to continue working well. However, Champy also notes that successful businesses also have to take care of their customers, not only offering excellent customer service but also understanding their customers so well that they can anticipate and fulfill customers' needs.
Attitude and Ethics
To make their businesses successful, business owners need good attitudes. Without good attitudes, it is difficult to motivate people and far easier to anger them. According to Finklestein, a successful business often depends on the people you work with, and having a good attitude plays an important role in ensuring you are able to work well with others. In addition to staying positive, successful business owners also need to stay ethical. While it is easy to make unethical short-term decisions, they can hurt the integrity of the company in the long run, making it less successful.
Training and Assessment
To be successful, businesses need to commit resources and time to training their employees, as well any independent contractors with whom they work. According to Finklestein, the changing nature of business requires training that is not only continual but strongly rooted in the organization's business plan. For this to occur, companies must also implement frequent assessments of their trainings and operations. If an assessment uncovers a weak area, businesses need to address it through revising their methods.