Mortgage Loan Processor Interview Questions and Answers
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During the loan process, if someone is not doing their job right, what do you do?
User Submitted Interview Answers
I try to see how I can help the person, so there won't be negative impact to the customer.
I will assist them to get them a better understanding to do the job correctly.
Speak to a supervisor and advise them that the person is not in compliance.
Try to correct the issue as best as you can and get the file moving along.
I will nicely and a professional way point out the mistake and the correct way to proceed to work as a team and meet pour company's goals.
Call them out, if that doesn't work I'll go to their supervisor.
Contact them and look for a solution.
I would approach the situation with caution and speak to this person with a grace, yet firm tone. I would remind this individual that if he or she needs help it is okay to seek it. I would encourage team work and a possible refresher course on what the individual is struggling on.
Request for job to be done correctly.
I would ask if there is some confusion or misunderstanding about the task then go about showing them how it should be done.
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