How to Answer: The patient checking in does not speak English. How do you help this patient?
Advice and answer examples written specifically for a Medical Receptionist job interview.
24. The patient checking in does not speak English. How do you help this patient?
How to Answer
If you have a personal story to share on this topic with the interviewer definitely share it. Be sure to include how you solved the issue and were able to check in the patient. Chances are most everyone understands a genuine smile and the "hold on a second" finger. This will buy you some time to contact the office that maintains the translator list for your facility. It's always best to line up a translator for the patients safety.
Written by Heather Douglass on April 19th, 2021
2nd Answer Example
"I would quickly assess the situation and determine if we had a staff member that could help out until I could contact someone from our translator list."
Written by Heather Douglass on April 19th, 2021