How to Answer: A patient calls to schedule an appointment with their provider but they are out of the office. The patient is not happy. What do you do?
Advice and answer examples written specifically for a Medical Receptionist job interview.
29. A patient calls to schedule an appointment with their provider but they are out of the office. The patient is not happy. What do you do?
How to Answer
You may know that the Dr. is playing golf in Hawaii but you don't need to let your patients know that. Cheerfully explaining that the provider is unavailable but that Dr. XXX is seeing his patients while he is away will hopefully calm the storm. You can always offer the soonest available appointment with the originally requested Dr. but chances are they won't want to wait that long. You can always put the patient's mind at ease by saying some kind words about the stand in provider.
Written by Heather Douglass on April 19th, 2021
Answer Example
"I'm sorry Ma'am, is there another provider that you would like to see?"
Written by Heather Douglass on April 19th, 2021