MockQuestions

Medical Manager Mock Interview

30 Questions Created By

To help you prepare for your Medical Manager interview, here are 30 interview questions and answer examples.

First Question

30 Medical Manager Interview Questions

7 Interview Questions With Sample Answers

1.   How do you approach dealing with an angry patient, and why?

How to Answer

Knowing how you will handle a difficult situation will tell the interviewer if you have the right attitude for this job. Being a medical manager means you have to deal with people from very different backgrounds and with varying personalities. Give the interviewer an example of how you would handle an angry patient.

Written by Darby Faubion on December 11th, 2018

Entry Level

"I think it is important to try and find out what has made the patient mad. If it is something such as not being called as quickly as he had expected, a simple explanation regarding what caused the delay may help calm him."

Written by Darby Faubion on December 11th, 2018

Answer Example

"I believe acting calmly and speaking rationally is a great way to calm someone who is angry and I try to be the voice of reason without making someone feel that I am belittling them."

Written by Darby Faubion on December 11th, 2018

Experienced

"There are a couple of different approaches and safety is, of course, the most important thing to consider. A patient who is angry could become combative which could result in injury to him, to my staff, or to other patients. I feel the best approach is to ask what has made the patient upset and try to resolve the underlying cause, if at all possible."

Written by Darby Faubion on December 11th, 2018

2.   How important is it for a medical manager to be a patient person?

How to Answer

Interaction with staff and patients requires good communication skills. Part of practicing good communication is the ability to be patient with others. Working as a medical manager can be a very satisfying job, but it requires a lot of work and patience. The interviewer wants to know that you are comfortable with your ability to be patient and offer guidance/support when needed.

Written by Darby Faubion on December 11th, 2018

Entry Level

"Being patient is very important for a medical manager. Some staff we work with require only simple assistance. Others require more detailed assistance until they learn how to do their assignments independently. We have to know how to identify staff who require a little extra time and try to accommodate that."

Written by Darby Faubion

Answer Example

"I believe that being patient is a very important characteristic for any person to possess, especially those who want to be in a supervisory position. We often have very hectic schedules and work with staff and patients who have diverse personalities and needs. Being able to focus on the needs of others while performing our job can be very demanding. However, patience is a must."

Written by Darby Faubion on December 11th, 2018

Experienced

"The old saying 'patience is a virtue' is especially true when dealing with a group of staff or patients. There are often times when we have to calm agitated physicians or patients or help a staff member who feels overwhelmed. Losing your cool or being impatient is not an effective way to communicate and calm someone. Patience is definitely a must for a medical manager."

Written by Darby Faubion

3.   What are some examples of ways that you like to promote building strong relationships within your staff?

How to Answer

As a medical manager, one of your goals should be to foster a good working environment and promote strong team building and relationships between your staff members. Working within a group that is full of conflict or that is always striving against one another is not an environment conducive to promoting good patient care. The interviewer wants to know that you value strong relationships and that you are capable of initiating team building within your team.

Written by Darby Faubion on December 11th, 2018

Entry Level

"I learned from a previous employer that strong relationships between team members are very important when it comes to working together and providing exceptional patient care. I like to give staff a chance to rotate to different areas of the office so that they have an opportunity to work with more than one staff member and get to know them. It really is a great way for employees to learn about one another."

Written by Darby Faubion

Answer Example

"I believe in the importance of having a strong team of people with common goals in mind. I like to plan lunches once a month with my staff, whether it is a potluck or having a catered lunch so that the employees can have a little time to relax and enjoy one another's company. This may seem like a simple gesture, but when the stresses of work seem to be overwhelming, even a short lunch with those who have things in common with you can make a world of difference."

Written by Darby Faubion on December 11th, 2018

Experienced

"One thing I truly value is the importance of strong relationships within a team. I like to encourage my staff to get to know one another as more than just the person at the desk next to them. I enjoy planning events that show my appreciation to the staff, such as quarterly dinners or a special lunch that gives the staff an opportunity to unwind a bit and enjoy one another's company. I have found that this 'down time' is often just what many of them need to help them get to know one another and build stronger relationships. When a team has good relationships, it is evident to those who come to us for care."

Written by Darby Faubion

4.   Do you anticipate any significant changes in your life within the next 2-3 years that may prevent you from continuing employment here, if you are offered a position here?

How to Answer

Knowing what goals you have and any changes you anticipate in your life will give the interviewer an opportunity to evaluate two things: 1. what positions are available that won't disrupt your plans and, 2. are you interested in having a long-term relationship within the company? Either way, being upfront and honest is always appreciated.

Written by Darby Faubion on December 11th, 2018

Entry Level

"My goal is to find a position that will allow me to work long term. I do not anticipate any significant changes that would affect that. I have family that lives nearby and close ties to the community."

Written by Darby Faubion

Answer Example

"I recently became engaged. Although we have not set a date yet, we have agreed to wait twelve months before the marriage. My fiance' just passed the Bar exam here and has been offered an opportunity to join an existing law firm. Presently, our plans are to stay where we are and build a career, not just work a job. Also, we do not plan on having children for at least two years after our marriage. We both feel that being able to become established in our careers and save for our future would be the responsible thing to do before starting a family."

Written by Darby Faubion on December 11th, 2018

Experienced

"I have no plans of relocating and all of my family live close by. I have traveled before and have come to a place in my life where I want to find a stationary position and grow with a company. With those things in mind, I do not see a predictable circumstance that would cause me to be unable to continue employment."

Written by Darby Faubion

5.   If you had a staff member whose employment had to be terminated, how would you handle the situation?

How to Answer

Anyone working in a supervisory/management position knows that one of the dreaded parts of that job is having to terminate employment. The interviewer wants to know that you are comfortable performing the difficult parts of management.

Written by Darby Faubion on December 11th, 2018

Entry Level

"Being new to management, I have not yet had to terminate anyone's employment contract. I have to say, it is the one thing I do not look forward to. Nevertheless, when the time comes that I must, I believe I will be fair and as sympathetic as the situation allows."

Written by Darby Faubion

Answer Example

"Terminating employment is one of the dreaded parts of being a manager, but sometimes it just has to be done. Whenever I am faced with having to terminate employment, I like to look at the whole situation, what led up to this point, and make sure I have documentation ready before calling an employee in. I like to talk to the employee and go through the reasons a decision was made for termination, give the employee an opportunity to ask questions/give feedback, and have all appropriate paperwork signed."

Written by Darby Faubion on December 11th, 2018

Experienced

"Unfortunately, with my years of experience, there have been more than a few times I have had to terminate a staff member's employment contract. Although I always try to be cool-headed and calm, the reason for termination often sets the tone for the meeting. I like to make sure I have appropriate paperwork ready before calling the employee in, including a copy of the employment contract. I like to give a detailed explanation of why the choice to terminate was made and give the employee an opportunity to make a statement, preferably in writing, and give him copies of the appropriate paperwork."

Written by Darby Faubion

6.   How do you keep up with changes in trends related to medical management?

How to Answer

Medicine is a continuously changing field where new technology and processes are developed and introduced on a regular basis. Those that remain stagnant in their knowledge fall behind very quickly. For this question, the interviewer is looking for you to have a passion for continuous learning in your field. Talk about any continuing education you have pursued or any other efforts you make to stay ahead in your field.

Written by Darby Faubion on December 11th, 2018

Answer Example

"I am a firm believer that being a career-long learner is extremely important, especially for those of us who work in medical management. I like to participate in any possible trainings or workshops that focus on furthering the practice of medical management. I am always on the lookout for ways to help improve the workflow within my office."

Written by Darby Faubion on December 11th, 2018

Experienced

"I believe that being willing to learn something new every day is an important characteristic of someone who wants to be successful as a medical manager. I participate in and help to organize workshops that are aimed at educating those who are involved in medical management."

Written by Darby Faubion

7.   What do you enjoy most about being a medical manager?

How to Answer

Whatever your reason for becoming a medical manager, there are probably things that you like best about the profession and things you would change if you could. This is an opportunity for you to show the interviewer your passion for the career you've chosen.

Written by Darby Faubion on December 11th, 2018

Entry Level

"Being a medical manager gives me the chance to be involved with patient care but with a view separate from the clinical side. I get to interact with patients and staff and have a part in making sure needs are met, but also get to interact with outside vendors, such as pharmaceutical representatives and others who come to market at our facilities."

Written by Darby Faubion

Answer Example

"I love being a part of patient care and the feeling of giving back to others. I always knew I wanted to work in the medical industry, but never was really sure about the clinical side. Being able to learn the management side of healthcare and be involved with patient care gives me the chance to feel like I've accomplished my goal."

Written by Darby Faubion on December 11th, 2018

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