Top 25 Medical Assistant Interview Questions
1. As a Medical Assistant, what do you believe is your best asset?
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Medical Assistant
January 29th, 2017

A Medical Assistant helps prepare a patient for examination by a physician. They will perform basic vital functions, weight measurements, height measurements, room a patient, and assist the patient until a physician is ready for them. Medical Assistants are also responsible for office duties. They will receive office phone calls, work on scheduling, organize and file documents, data entry, and more. Sometimes a medical assistant will be asked to travel between locations if the physicians they work under have multiple offices.

A successful Medical Assistant will be skilled in many areas of patient care and administrative duties. They will be able to handle stressful situations and strive under pressure. Having excellent judgment is also key, as many unknown scenarios may take place in a medical facility, the medical assistants must be able to make great decisions. Many medical assistants will have to work without supervision and must be able to thrive in that environment. They also must have a passion for healthcare and the well-being of their patients. Being able to understand the office is a team environment and all moving pieces are working together will help a medical assistant thrive at their position.

A Medical Assistant interview will be a challenge and all candidates need to prepare thoroughly. As a candidate for this position, you may be interviewed by multiple people throughout the office. You must be comfortable speaking to Doctors. Being confident in yourself and in your past work is key. Demonstrate to the interviewer how you have excelled in multiple positions working without supervision and that you are able to take initiative when you notice a task needs to be completed. The interviewer will most likely ask you several scenario questions on how you have performed under stressful and tough patient situations. They will test your composure and your ability to stay positive no matter how dire the circumstances are. Be sure to highlight your credentials and all the administrative duties you have completed in the past.
Medical Assistant Interview Questions
2 of 34
Walk me through your daily work routine.
 
User Submitted Interview Answers
1.
I took care the welfare of the patients by treat them patiently and care about them.
 
2.
I believe that my best asset is patient care.
 
3.
I was assigned the task of pwriting seo blogs and web content which I have to done until 5 pm.
 
4.
Scheduling appointments, answering phones, faxing filing.
 
5.
I work at a daycare this will be my first medical job, I talk to the parents greet them make them feel comfortable in the environment that their kids are in. I talk to the kids play with them, clean. I work very well with my coworkers, and if the manager needs me to do anything I would be glad to help out.
 
Question
3 of 34
Why should we hire you?
 
User Submitted Interview Answers
1.
I am able to work well with others and I will do the best of my abilities to problem solve tasks as well as difficult one's as well.
 
2.
I am a talented person. I able to draw and colour which mean I am a creative person. I also a logical thinking person because I love maths.
 
3.
A solful reason is I am searching for the growth and a career improvement. My work is the passion and when I person is so charged up to get into the field he she would try to make the best of it which serves me and indirectly serves to your benfit as well.
 
4.
I am a very hard worker, I enjoy helping people. I am a people person and I will go above and beyond to help my patients feel welcomed and happy.
 
5.
I am patient focused, and would be an asset to the team.
 
Question
4 of 34
What are your weaknesses?
 
User Submitted Interview Answers
1.
Build on my skills, get my BMO license.
 
2.
Not knowing what to say to a patient about a chronic illness.
 
3.
Learn from my mistakes and learn from others.
 
4.
I improve myself by never stopping to learn. I stay up-to-date on the latest policies for my career.
 
5.
I have enough clinical skills and knowledge to serve patients.
 
Question
5 of 34
What is your favorite type of patient?
 
User Submitted Interview Answers
1.
I favor all patients because they are all important to me.
 
2.
I don't have a favorite type of patient. I believe that I can be of assistance to any patient and should not gravitate toward a specific type.
 
3.
The ones who ask questions. It allows me the opportunity to excessive what I've learned while providing them with answers.
 
4.
All patient's favorite for me.
 
5.
My favorite type of patient would be the one that is so tired of everything because at that point of time I will get the opportunity to do everything to bring him back to the life,
 
Question
6 of 34
Why do you want a career in the medical field?
 
User Submitted Interview Answers
1.
To help myself, my family, and my future family later on.
 
2.
Because I'm interesting in healping people.
 
3.
Because I like to do welfare. I want to treat my patient with care and love so that they know that their health is important to them.
 
4.
Prepare me for a nursing career.
 
5.
I want to improve to senior medical secretary.
 
Question
7 of 34
How well do you work with people?
 
User Submitted Interview Answers
1.
I work with people comfortably and confident.
 
2.
I am very patient and I am happy to work in a team.
 
3.
I work great with others. I thrive off of a collaborative environment where I'm able to interact with others. I feel that people learn from each other and that allows you to grow as an individual.
 
4.
I work extremely well with others.
 
5.
I feel that I work well as a team player. I am very easy going.
 
Question
8 of 34
Patients can be nervous talking to a doctor. How will they feel comfortable talking to you first?
 
User Submitted Interview Answers
1.
I will let them know that we will do our best to take really good care of them.
 
2.
By speak in somethings else has. No relationship with the cause of his visit.
 
3.
I will talk to them and regard them as my friend so that they more comfortably to talk with me.
 
4.
I will talk to patient friendly make them trust on me so they will talk with me comfortably.
 
5.
I will reassure them that everything will be okay and the doctors are very nice.
 
Question
9 of 34
What is your least favorite thing about being a medical assistant?
 
User Submitted Interview Answers
1.
Letting a patient know about a chronic illness.
 
2.
I serve the patient wit my knowledge and skills.
 
3.
That I cannot do more things to help my doctor.
 
4.
Dealing with stress, dealing with difficult patients.
 
5.
I enjoy interacting with patients on a personal level but it is sometimes difficult to see patience experiencing discomfort durning certain procedures.
 
Question
10 of 34
What do you like most about being a medical assistant?
 
User Submitted Interview Answers
1.
I like working with others who are like-minded and have the same goals a vision in the healthcare and that is to do our best in giving the service needed for the patient.
 
2.
I can gain more experience and I get to know many patients.
 
3.
Identify which areas you would need to improve in for growth as a Medical Assistant?
 
4.
I like the idea that am in contact with patient and other professionals.
 
5.
I know clinical skills and medical terminology and I have passion to work as a medical assistant.
 
Question
11 of 34
How did your education prepare you for this position?
 
User Submitted Interview Answers
1.
I would rate my education high I feel I was educated by a very prestige school.
 
2.
Job position will tell you about education you have.
 
3.
My education prepared me to work well with others, to be able to administer and talk to patients really well as well as building up my confidence in the work that I was prepared to do.
 
4.
It was ok. It could be better.
 
5.
I have a knowledge and skills in this fields as I have word processing and typing skills.
 
Question
12 of 34
How do you handle an upset patient?
 
User Submitted Interview Answers
1.
I let them know that we will do our best to take care of them.
 
2.
Calm voice, listen to their problem.
 
3.
By reassuring them the best I can to make them feel relaxed and comfortable.
 
4.
I will handle upset patient by listening to their views and giving them time to express their concern and reassure them of the future plan for their care according to the consultants.
 
5.
I will calm the patient first or divert the patient by talking different story.
 
Question
13 of 34
Do you have any management experience?
 
User Submitted Interview Answers
1.
I have assistant managers experience from my previous job but keen to have managers experience.
 
2.
No but I would like to have a experience from your company.
 
3.
No experience in managerial duties yet.
 
4.
I do. I have had to take in projects in my current position where I have deligated other co workers in order to meet the goal.
 
5.
I worked as lead for west suburban center for breast care registration, scheduling and file room area.
 
Question
14 of 34
Are you a people person?
 
User Submitted Interview Answers
1.
Yes I definitely love to work with patients and in ateam.
 
2.
I truly consider myself to be. I am approachable and friendly.
 
3.
Yes, I enjoy helping others when they are seeking help weather they are ill or just need someone to assure them everything will be ok.
 
4.
Yes, I love working with people and getting problem resolve.
 
5.
I am a people person, I am very outgoing alittle shy at first but in my professional work I will be there for the patient and help them along the way.
 
Question
15 of 34
Tell me about a time when you handled multiple tasks at once?
 
User Submitted Interview Answers
1.
I handled it very well in a professional manner.
 
2.
I plan a strategy first then I know what I am going to do with that multiple tasks.
 
3.
I have the skills of coordinating in the unit by communicating with the staffs helping patients and carer at the time by prioritising my work according to the needs.
 
4.
I had to perform a throat culture on one patient while getting things prepared for the next patient.
 
5.
Once I was on the phone with a pharmacy to get PA forms faxed and at the same time I was on the computer finishing stuff up.
 
Question
16 of 34
Give me an example of a tough patient you had to deal with?
 
User Submitted Interview Answers
1.
I had a client who was always upset. She would express how unhappy she was with her kids. I made sure to remind myself not to take it personally and provide her with a listening ear. Sometimes people don't have someone to listen to them. Sometimes they just need to get somethings off of their chest.
 
2.
I've had an angry patient once because the doctor was slow.
 
3.
I had a patient who it took three of us to calm down because he argued that the NP did not say something to him. He was arguing with everyone and finally left.
 
4.
A patient I was caring for appeared to be more difficult than I anticipated, I immediately went to the charge nurse and asked for advice, I followed through with it, I was able to calm the patient down and the patient didn't have any concerns anymore.
 
5.
The patient was getting impatient because it so many people, so I told the patient let me ask the doctor or nurse how much more longer, and to please have seat.
 
Question
17 of 34
Why do you want to leave your current employer?
 
User Submitted Interview Answers
1.
Working as a certified nurses aid allowed me the opportunity to learn from wonderful nurses. But I have more room for advancement as a medical assistant.
 
2.
I have been subbing for the past 8 years and only one term. Theres no full time positions and they are cutting back.
 
3.
My current employer is very nice to me and like to help me to improve myself. I want to leave my current employer because I want to gain more experience and have better understanding in what I do.
 
4.
I want to be in the doctors office.
 
5.
Ive been there for 12 years and there is no moving up in the company. I want a career that I can wake up and love going to everyday and know that I can further my education and move up the ladder within the company.
 
Question
18 of 34
How would you rate your listening skills?
 
User Submitted Interview Answers
1.
Very good, love to listen to what the speaker has to say. That is the only way you will learn.
 
2.
I will rate my listening skill by paying attention when people talk and ask them if I missed their talk.
 
3.
Very good..
 
4.
Very good. I am able to listen to others and provide them with feedback or advice if they ask for it but I would never tell someone what to do but instead I ask them how they feel when they do something or what their thoughts are about a certain outcome.
 
5.
I would rate my listening skills by the amount of detail i put into providing accurate documentation and information relating to the topic.
 
Question
19 of 34
Tell me about a time when you had a conflict with a coworker. How did you handle it?
 
User Submitted Interview Answers
1.
They were trying to over power me and take my student every chance they had to because there student was always in trouble so she had nothing to do. So I then had to talk to her and tell her why its not a good idea that she take my student because I never knew where she was taking them and when he had class I never could get him there in time because she had him and asked her to stop.
 
2.
I have honestly never been in conflict with a coworker. I keep my communication pretty open with coworkers. So there had never been any misunderstandings. Overall I am pretty likable.
 
3.
I immediately told my boss and let him or her handle situation.
 
4.
I have never not gotten along with the practioner because I am still in school.
 
5.
I usually try to avoid conflict. But one time I had a disagreement and felt I was being attacked. I went back to my desk and delt with it on my own.
 
Question
20 of 34
What was your best experience thus far as a medical assistant?
 
User Submitted Interview Answers
1.
I have no previous experience, I am looking forward to getting some!
 
2.
Love getting to know people on a personal experience and listening and when people tell me thank you for getting thme in to see the doctor in a timely manner.
 
3.
When I was learning and completing my externship I got the feeling like this is where I want to be.
 
4.
Being able to see that I've made a patients day.
 
5.
Making a patient happy because she came back just to see me and said how nice I was to her.
 
Question
21 of 34
What are three key traits any medical assistant needs to have?
 
User Submitted Interview Answers
1.
People person. Listening skills and multi tasker.
 
2.
Compassion, communication skills and a passion to learn.
 
3.
Bedside manner, compassion, and empathy. Excellent.
 
4.
Team player, professional attitude and compassionate.
 
5.
Listening skills, talking skills, caring for the patients. I would have to say I am very good at all three.
 
Question
22 of 34
How would you rate your communication skills?
 
User Submitted Interview Answers
1.
Excellent, One cannot be in the medical field receiving and sending information.
 
2.
Excellent
 
3.
9 out 10. The only reason is cause there is always room for improvement.
 
4.
AVERAGE
 
5.
My communication skills are great. Ive learned how to express communication very well through school.
 
Question
23 of 34
Have you taken blood pressure from a patient before?
 
User Submitted Interview Answers
1.
Yes I have taken the blood pressure on a patient before.
 
2.
Yes I have, and many of my fellow students and teachers from school.
 
3.
I am still in school but I do have to take vitals and I am very comfortable taking blood pressure.
 
4.
Yes to my mother.
 
5.
Yes, I a have experience for taking blood pressure.
 
Question
24 of 34
How do you respond if something goes wrong during a routine procedure?
 
User Submitted Interview Answers
1.
I just stay calm and do what the doctor asks me to do.
 
2.
I will remain calm and try to reassure the patient as much as I can. While waiting for physicians directions.
 
3.
Yes and i fainted.
 
4.
I make sure to apologize for the mishap and ensure that the next time I come up with a game Oman do that the mistake does not happen again.
 
5.
Try to see if I can fix the problem and if not tell the doctor or nurse in charge.
 
Question
25 of 34
What is an area you would like to improve upon?
 
User Submitted Interview Answers
1.
I would.
 
2.
I would like to improve on my knowledge of medical conditions so I know more of whats going on when people call.
 
3.
I want to be the best medical assistant I can be so I want to be constantly improving.
 
4.
I will change myself by improving my communication skill, listening skill and other and also I will gain more knowledge.
 
5.
My learning tacties to develop skill and knowlegde.
 
Question
26 of 34
How do you stay organized?
 
User Submitted Interview Answers
1.
I pay attention to how things are done and streamline my own duties accordingly.
 
2.
Just get things done that need to be done. I try to do one thing at a time and keep all papers in the right spot.
 
3.
For me I like to write things down and check them off as there completed.
 
4.
Coming up with a routine. Something that will make the day go smoothly.
 
5.
what is the priority of the job for the day before you start, so prioritizing is your main key in this situation
 
Question
27 of 34
How do you protect the confidentiality of patients?
 
User Submitted Interview Answers
1.
This is something I take very seriously. I treat a patient's information like it is my own, and I'm cautious of who i'm sharing information with, who is around, and what is being said.
 
2.
I never talk in an area where other can here. I only discuss patients with authorized personnel.
 
3.
Make sure the door is closed during patient interview. Log out of EMR when not at desk. Never leave medical information on voicemail with out patient consent.
 
4.
By not talking to the patient in the hallway I would put the in the room.
 
5.
Never discuss peoples personal records out side of office. Never discuss peoples personal information in front of any one. What happens in an office stays in an office. Records that do come in that are paper need to be properly destroyed.
 
Question
28 of 34
Tell me about a time when you went above and beyond.
 
User Submitted Interview Answers
1.
During my practicum for medical imaging registrations, a patient brought to my attention that another patient in a bed was cold. I very promptly got a warm blanket, and spread the blanket over them and told them that I was putting on anther blanket on them.
 
2.
Sure! if I have enough time to spare (and I usually make time), I get whatever will make an individual feel more comfortable if it's something they specifically ask for that I can assist with. And ask "is there anything else I can do for you?" before leaving.
 
3.
I honestly always go above and beyond for any project, I love to be the one who stands out the most when working on something. A time on my externship I was asked to make a project, something that would help our patients out in the room while waiting on doctors to come in,
 
4.
I once helped a patient organize her photo album with pictures of her deceased son.
 
5.
It was a group project. And I never went above or beyond the requirements for a project before.
 
Question
29 of 34
How would your former employer describe you?
 
User Submitted Interview Answers
1.
When I asked him for feedback, he said that I was a team player and helped people in all areas with a great attitude.
 
2.
Hard and independent worker.
 
3.
Hardworking, friendly, compassionate, dependable, funny.
 
4.
I would like my former employer describe me as a good person and have good personality.
 
5.
Very upbeat and friendly. Flexible and fast paced. Great quality of work.
 
Question
30 of 34
How do you handle situations that could cause you to be late or miss work?
 
User Submitted Interview Answers
1.
Do my best to thwart them, and if they cannot be avoided, call in with notice.
 
2.
Communicate with work if it's something I can't control. But if it something j can control I would make the necessary changes to avoid being last.
 
3.
There are some time situations that you can not help avoid but if I know that there are things that can cause me to be late I'll ensure to avoid them by preparing the day before. For example the wether can cause you to be late to work. So I'll be mindful to head out earlier form home to ensure I make it to work on time.
 
4.
Definitely calling ahead of time to be professional at all times.
 
5.
I have a great work attendance record.
 
Question
31 of 34
Where do you see yourself in 5 years?
 
User Submitted Interview Answers
1.
I can possibly see myself advancing to a supervisory position in the future.
 
2.
In five years I hope to enrolled nursing school perspiring my BSN.
 
3.
I see myself as a lead medical assistant at the office I get hired at.
 
4.
I see my self as a supervisor at a hospital. During that time I was with my patient.
 
5.
I see myself having completed my bachelors degree. Being in a career that I'm simply with and Able to buy a home.
 
Question
32 of 34
If a patient complains they had to wait too long to see the doctor, what will you do the next time they visit?
 
User Submitted Interview Answers
1.
Welcome them back with a smile and do my darnedest to make sure they're seen in a timely fashion.
 
2.
Patients seem to always think they have been waiting long, the doctor is very busy and I will explain the patient and will apologize. The next visit I will make sure the patient gets a early appointment, or at least get her vitals done and have her wait in the waiting room so they at least have the first step done.
 
3.
Apologize that the wait was too long to see the doctor. The next time they come in I would let them know if the doctor is running late or on time, and do my best to keep the doctor on schedule.
 
4.
Try to get them an appointment where they can be seen earlier.
 
5.
Ensure that they are seen on time and that their experience goes a lot smoother and quicker.
 
Question
33 of 34
If a patient complains that they didn't receive the proper care, how do you react?
 
User Submitted Interview Answers
1.
Ask them how we I improve to ensure that they receive the proper care next time.
 
2.
I would ask them what did I do wrong, and how could I improve to take better care of them.
 
3.
First of all I will apologize to them but I will make sure this will not happen again by repairing my mistake.
 
4.
Apologize for the lack of proper care. Ask them what I could have done to ensure that they're experience was better and make it a point that for the next time their experience is better.
 
5.
I will ask them why I didn't properly care for them and fix it.
 
Question
34 of 34
Tell me about a situation where you had to quickly adapt to a significant change at work?
 
User Submitted Interview Answers
1.
As a medical assistant, I had to pick up fast about medical systems and learn how to deal w.
 
2.
New person in charge. Find out how they wanted things done and get it done accordingly.
 
3.
When the management changed at work new rules put I place.
 
4.
I have yet to have that experience.
 
5.
Being pulled in multiple directions. Having to set up exam rooms while making sure patients where called in on time and assisting the doctor in the exam rooms.
 
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