Top 25

Medical Assistant Interview Questions

1. As a Medical Assistant, what do you believe is your best asset?
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Medical assistants can be certified or registered health care workers who perform the administrative and clinical tasks that keep the offices of licensed health practitioners running smoothly. They should not be confused with physician assistants. The term "medical assistant" may have legal status in some nations, whereas elsewhere they may be a loosely defined group.
Source: wikipedia.org/wiki/Medical_Assistant

Medical Assistant Interview Questions

2 of 34

Walk me through your daily work routine.

User Submitted Interview Answers

1.
I work in front and Back office drawing blood, assisting with the doctor working with EHR.
 
2.
A typical day, will start with pulling the patient's schedule list, double checking their insurance information, preparing the rooms, prepare the chemotherapy room , greeting the patient , collecting co-payment if any, taking their vital signs, explaining their procedure, have the doctor come and examine the patient, give patient instruction, and schedule patient for next visit.
 
3.
My daily routine consisted of preparing and cleaning patients rooms, bringing patients back to see the provider, taking vital signs.
 
4.
I would have to plan and prepare the day accordingly as well as prioritizing what needs to be done first and what is urgent.
 
5.
I checked incoming patients, schedule and reschedule appointments, maintaining patients record. Processing the document, like referral forms, lab results, as well as other office duties like scanning, faxing. When I worked in the clinic, I prepared rooms for examination.
 
6.
Answering phone and making appointments.
 
7.
Brief meeting with the leader, helping customers, answering phones and assisting customers on the phones. Checking out customers. Waiting the workplace and inventory.
 
8.
It consisted of taking vital signs, filling out soap charts, practicing injections, occasionally an EKG, a urinalysis.
 
9.
I have not work. I am looking for to provide the clinic and the physicians with my knowledge. The little of experience in got to practice at my school were to interesting. It was the day I always look forward to during the day so I can apply my knowledge and see how I did, how long did it took, did he offered the best? Was the patient satisfied?what I could'very done better?how can I improve. I will literally asked my patient to grade me often coming with positive results. Letting me know how I will approach in the future, it makes me feel the effort I am doing is worth it. I will always look at my more skillful classmate and I was always anxious to learn from them. I will always ask them for advices as well. My teacher as there for me however she had more students so I will only questioned her after having asked my friends and verify the information is right with my notes and books. I constantly practice as soon as I had an opportunity that was my daily routine that enriched my knowledge.
 
10.
Sanitizing babysitting room, greet children, playing with them with toys and reading a book, changing diapers, helping them to eat food and drink, sanitizing the babysitting room and toys.
 

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Question
#3 of 34

Why should we hire you?

User Submitted Interview Answers

1.
I am very compassionate about the work that I do. I love helping other people and know that this is the place that I want to work.
 
2.
If you hire me you will get the best result from me. I am cooperative once I have learn the runtine I work well unsupervised.
 
3.
Responsible, dedicated, hardworking and flexible. able to handle stressful situation and difficult people. Enjoy and comfortably working around with people of different ages and backgrounds.
 
4.
I am very dedicated, self motivated, responsible and reliable. I believe my experiences and background will be a great contribution to your organization.
 
5.
I am a compassion person, I am dependable and I am a team player.
 
6.
I am not different for anybody else and I will not compare myself with anyone. I have virtues and imperfections. However, I will offer dedication. I will provide the patient with high quality job. I will address the patient with respect just as I would someone to treat someone so dearly and important for me. Protecting patient's well-being information and religion or cultural points of view is something I am anxious to do. I love dealing with people is makes me feels so satisfied knowing that can help the clinic's economy doctor and even myself to become a better person.This why I would like to be hired so I can contribute with all of me to your clinic.
 
7.
Why you leave your prevous job.
 
8.
What are your weakness and strengths.
 
9.
Because I am easy going and eager to learn new ideas.
 
10.
Because my qualifications meet your requirements and I want to work with you.
 

Question
#4 of 34

What are your weaknesses?

User Submitted Interview Answers

1.
By attending seminar and reading knowlegable material.
 
2.
Take lots of notes from what I learned so I wont forget, ask questions, join web groups on medical assistance.
 
3.
Build on my skills, get my BMO license.
 
4.
How I would improve as a medical assistant would be gaining even more knowledge by studying;
 
5.
I would read more practice more and pay clos attention to my peers or co worker.
 
6.
Renew my skills that I was taught initially in school, but was unable to utilize in my previous employment.
 
7.
I would do anything a takes I will take seminars classes and work overtime to learn what I do not know and better myself in the filed.
 
8.
Learn about different tradition or back ground from different patients.
 
9.
I would take the cma test and also attend workshops provided at my school.
 
10.
Learning more about the medical field.
 

Education Requirements

Most medical assistants have postsecondary education such as a certificate. Others enter the occupation with a high school diploma and learn through on-the-job training.

Question
#5 of 34

What is your favorite type of patient?

User Submitted Interview Answers

1.
All of them I would care for all patients the same.
 
2.
Kind, humorous patient who is happy to be in my care.
 
3.
All patients are my favorite longs as they are getting the proper care.
 
4.
My favorite type of patient is a cooperative patient.
 
5.
A patient who is calm and willing to let me explain.
 
6.
All patients are my favorite type of patient. I am here to help the patients get the best care from their doctor.
 
7.
All patients are my favorite..you suppose to care for them equally
 
8.
Patients that are grateful for what you do for them.
 
9.
All patients are my favorite.
 
10.
My favorite type of patient are those who are willing to corporate and are determined to overcome any circumstance.
 

Question
#6 of 34

Why do you want a career in the medical field?

User Submitted Interview Answers

1.
To know that I can help a patient is a rewarding feeling.
 
2.
I feel that I have a genuine feeling to help others and being a medical assistant helps me to do this.
 
3.
I would have to say that I love caring for others and showing them compassion.
 
4.
I really love what I do and I am eager to help and care for people.
 
5.
I want a career as medical assistant because I love to give a care to people.
 
6.
I want to experience the medical field as much as possible. The industry is growing rapidly and more people need to experience and express their knowledge and grow with companies.
 
7.
I want a career as a medical assistant because a want to be part of a people health and I care for people.
 
8.
Because I love to help people and keep them healthy, giving them treatments. I want to communicate with my patients and I want the opportunity that had meaning, doing something I felt was important, contributing something worthwhile to other people to make their lives better. I love to give a care to people. I want to experience the medical field as much as possible. The industry is growing rapidly and more people need to experience and express their knowledge and grow with companies.
 
9.
I like to feel that I can make a difference and help someone with a problem or concern they may have.
 
10.
I love the constant human interaction and I desire to make the best care for patients.
 

Work Environment

Most medical assistants work in physicians’ offices and other healthcare facilities. In 2012, more than half of all medical assistants worked in physicians’ offices.

Question
#7 of 34

How well do you work with people?

User Submitted Interview Answers

1.
I like working with people team work is a big part of accomplishing several task.
 
2.
I enjoy helping others. I work very well with people.
 
3.
I love to help and educate patients as much as I can.
 
4.
I am a good team player, sociable and work well with others.
 
5.
I am a people person and team player if I see if anyone of my coworkers needs help I am their to assist.
 
6.
I am a patient, empathetic and caring medical assistant who truly listens to all people.
 
7.
I am get along with everyone and consider myself a team player.
 
8.
I work with people very well because I am kind, friendly and patient.
 
9.
I work really well I am compassionate and give empathy.
 
10.
Very well I think I work best with people. I love working in a team work environment.
 

Question
#8 of 34

Patients can be nervous talking to a doctor. How will they feel comfortable talking to you first?

User Submitted Interview Answers

1.
I will introduce myself and let them know what I am helping the Doctor just small talk that pertains to the appointment.
 
2.
I would reassure them of everything that I would be doing and that I would try my best to make them feel comfortable.
 
3.
Patients can be somewhat nervous talking to me the doctor, how will they feel comfortable talking to you first
 
4.
Introduce yourself, start small talk and relate to them on some level, then ease into the questions at hand. Assure them that you are there to help them and will only discuss information that is pertinant to treatment and/or the exam/procedure.
 
5.
The patients will feel more comfortable talking to the Medical Assistant rather than the doctor.Many patients feel shy expressing themselves and tend to hold back valuable information that the doctor needs to know.
 
6.
I will try and make them feel as comfortable and open as possible
 
7.
I tell patients that I am a medical assistant to and name the provider I am with that day and tell them something nice or encouraging about the provider.
 
8.
Calm down the patient and appology taking these step to help.
 
9.
I would let the patient know that i am here for them and that they could talk to me. i would tell them that if they were afraid of talking to the doctor they could tell me an i would relay the message to the doctor.
 
10.
Patients for years have told me things, I found out they forgot to tell the doctor or were afraid to, so I have found it most helpful to chat with my provider before they go in with the patient if there is something unusual or put a note on the intake sheet to inform the doctor.
 

Medical Assistant Pros

1. You get to help many people. May 30th, 2012

2. Working with great people May 30th, 2012

3. Helping people assiting physicians learning new things. June 13th, 2012

Question
#9 of 34

What is your least favorite thing about being a medical assistant?

User Submitted Interview Answers

1.
Seeing someone who is very sick.
 
2.
The least favorite thing about being a medical assistant is not doing my job properly.
 
3.
I have no least favorite thing I love medical assistant.
 
4.
Probably the administrative part I like to be more in the back office.
 
5.
I like everything about being a medical assistant.
 
6.
The prior authorizations from insurance companies on denied medications.
 
7.
Not be able to give medication.
 
8.
Would have to be not getting the chance to work with every single doctor each day.
 
9.
Not having all the hands on experience that my other colleagues have. I will get there though.
 
10.
I love working with my patients on a personal level but it is difficult to see them be in pain or suffering.
 

Questions to Ask

1. Is there room for advancement?

2. If I was to be picked for externship how many hours would I be working a week?

3. What software is used?

4. What are the job duties of this position and as far as starting what would be my first duty as an employee?

5. How much do you enjoy your job?

6. What is the next step after the interview process?

Question
#10 of 34

What do you like most about being a medical assistant?

User Submitted Interview Answers

1.
caring for people and doing the job that I love
 
2.
The patient diversity and direct interaction with all type of patients, also the many challenges that come along with the role.
 
3.
Helping people.
 
4.
New experience and challanges I like most about being a medical assistant.
 
5.
Knowing that I am taking part in helping people health.
 
6.
Being able to work with many different kind of people.
 
7.
What do you like most about being a medical assistant?
 
8.
Dealing with and helping patients.
 
9.
Identify which areas you would need to improve in for growth as a Medical Assistant?
 
10.
Identify your accomplishments.
 

Top 10 Medical Assistant
Interview Questions

Top Medical Assistant Interview Questions. Created on February 25th, 2016

Question
#11 of 34

How did your education prepare you for this position?

User Submitted Interview Answers

1.
Give it an 99%. It provided a well rounded knowledge to graduates of the MA diploma program to start a their health care career as a medical administrative assistant, or focus more on clinical work, and limited clerical duties working back office. It provided an intro to insurance in a medical office, and even covered medical law and ethics.
 
2.
Excellent, ICDC college provided me with one of their best teachers that helped me pursue my dream in becoming a Medical Assistant.
 
3.
i will say i have excelent education because i had a good school and a good professors who impacted knowledge to me ...which i will say it has really helped me and making me a good and profitabe Medical Assitant.
 
4.
On a scale of 1-10, I would say an 11. The educational experience was incredible. I attended Provo College where the instructors were knowledgeable, concise, and demanding which makes me a qualified candidate for the position of Medical Assistant.
 
5.
I am okay with where i am at, just the beginning, but i would like to continue my education futher.
 
6.
I say it was excellent, I graduated with honors and I have an excellent training as a medical assistant.
 
7.
Very well.
 
8.
I think i'm good with my education.
 
9.
What is your weakness?
 
10.
my education was knowledgeable and the instructors were demanding and concise
 

Question
#12 of 34

How do you handle an upset patient?

User Submitted Interview Answers

1.
I listened very well to there concerns. I would give them any information i could find in the clinic about there concern and made sure to ask them if they needed anything else befor i left the room.
 
2.
In the past, how have you calmed down upset patients?
 
3.
Show empathy with patient.
 
4.
Iasked the patient in a calm voice to sit down and tell me what the problem is without interrupting him. Then I reassured the patient that Iwould do my best to solve the problem.
 
5.
Talk in a lower tone voice.
 
6.
Talk in calm voice ask how can i help and do my best to help their situation.
 
7.
When dealing with an upset patient i talked to them in a calm voice and did not get upset.
 
8.
I would take in a calm tone, and find out why they were upset and would find out how to resolve why they were upset.
 
9.
Stay calm let them know i understand they are upset and will help in any way i can if it is in their best interest and company policy.
 
10.
Truely listened and assured them i would help to the best of my ability.
 

Question
#13 of 34

Do you have any management experience?

User Submitted Interview Answers

1.
I ran a single attorney office. I did all ordering of supplies, paid all office bills, did all billing out. I handled all in coming and outgoing mail. I did all scheduling of office appointments, logged all upcoming appointments.
 
2.
I was promoted to Lead MA in 2 positions and opened closed, trained new staff and was responsible for any disputes and fixing broken things when the manager was not there. I was not involved with hiring processes though.
 
3.
I was a trainee supervisor at one of my former jobs.
 
4.
I worked as lead for west suburban center for breast care registration, scheduling and file room area.
 
5.
I have very little experience with managerial duties but am will to learn.
 
6.
Assigning morning duties, watching over records for errors, and making sure things run smoothly.
 
7.
Working in retail I had some duties of a manager.
 
8.
Years from promo to lead hostess.
 
9.
I am the lead medical assistant within my clinic. If the other assistant cant perform a duty she comes to me for advise or assistance and we work together to find a solutions.
 
10.
At my last job I had many tasks that were above just answering the telephone and booking appointments. I organized trips for my boss. I sent in our pay roll. I did billing. I send out most of the paper work for outward referrals.
 

Question
#14 of 34

Are you a people person?

User Submitted Interview Answers

1.
Yes I am a people person. I love to care and help others.
 
2.
I have been dealing with patients for 1.
 
3.
Positive and organized person along with job.
 
4.
It was hard and I was devastated. I treat my patients like they're family.
 
5.
Yes I am a strong people person in believing in caring for my patients and their satisfaction of thier health. I like to build that trust inside of my patients.
 
6.
I definitely would give it a high rating because it is what you make of your education and I felt I did my best.
 
7.
On a scale 1-10 I would rate it a 9
 
8.
Yes, very much I enjoy working with people.
 
9.
im' very much a people person. I enjoy helping others find solutions for there problums.
 
10.
what made you decide on a career as a medical assistant?
 

Question
#15 of 34

Tell me about a time when you handled multiple tasks at once?

User Submitted Interview Answers

1.
Having to draw blood from one patient, then screen 3 more.
 
2.
Had to man the vitals for patients and shadow the doctor would let him go in f.
 
3.
I completed the most important first and completed the others and completed them by the end of the day.
 
4.
I had to answer phones and handle a walk up window at the same time.
 
5.
There have been times when more then one patient needed assistance at the same time and I had to prioritize and split my time equally with each of them to meet their needs.
 
6.
I prioritize what needs to be taken care of first and go down the list.
 
7.
It was when I had to be working with 3 doctors and I had to do the front desk too..
 
8.
I have never worked in a medical practice but my previous job I multitasked daily. Such as sorting clothes to clean, waiting on customer, taking another customers order, spotting clothes and pressing them. Also assembled and bagged the orders and filed them appropriately on the conveyor.
 
9.
My doctor at the time gave me several assisgnments at once. I prioratized and did the most needed tasks done first.
 
10.
Are office cover on thursday for 3 doctors in it was actually a hassel to get all calls and we had are patients also.
 

Question
#16 of 34

Give me an example of a tough patient you had to deal with?

User Submitted Interview Answers

1.
I had a very sick child needing the RX I was able to fill the medication quickly for the parent so she could take her child home.
 
2.
I would say the toughest paitent I had to deal with so far would be a women who got mad because I was an extern and she did not want me to draw her blood, I briefly told her that I would let my supervisor draw her blood if she would prefer that happen.
 
3.
When she wants me to give the medicationm to her which I am not allowed to do that.
 
4.
Pt was waiting for long time and decide to walk away.
 
5.
An example of a tough patient I had to deal with was a child not wanting their immunizations shots. we called the mother into the room so her child would calm down and let us give her the shots. in the end the child let us give her the shots. I learned from that experience that is one way of getting a younger patient to be compliant.
 
6.
a patience was really moody because she wanted a certain date and time for her next appointment and it was not available, i told her were booked and i can try to see if the patience with that appointment is willing to reshedule
 
7.
I left.
 
8.
This patient was schyzophrenia and very uncooperative about any requests I asked of them.
 
9.
I had a gentalmen come to the office who seemed rather short with me. I was very patient with him and by the end of his visit he was smiling.
 
10.
Ms. Doe would not let anyone bathe or help her in anyway. I was able to explaine to her that the only way she would be be able to leave if she was compliant.
 

Question
#17 of 34

How would you rate your listening skills?

User Submitted Interview Answers

1.
I am a very good listener.
 
2.
I like to listen to patients problems.
 
3.
i am a good listener and have the patients to hear all the problems and try to solve them
 
4.
What kind of salary would you expect to receive for this position?
 
5.
by concentrating on the action words used by the patient when stating their concerms.
 
6.
Very good..
 
7.
I would rate my listening skills by the amount of detail i put into providing accurate documentation and information relating to the topic.
 
8.
Pretty good.
 
9.
I would rate them excellent.
 
10.
Very good, love to listen to what the speaker has to say. That is the only way you will learn.
 

Question
#18 of 34

Why do you want to leave your current employer?

User Submitted Interview Answers

1.
To grow and develop skills as a medical assistant.
 
2.
I want to leave my current employer because there is no room for growth and opporttunities.
 
3.
I am looking for a new career opportunity so that I can continue to help people who need it, and fulfill my lifelong dream of becoming an ultrasound technician. I expect to aheive that by first working as a medical assistant to put myself through the program for it.
 
4.
I am currently not working, hopefully you give me the opportunity to becaome a member here with florida medical clinic.
 
5.
I am ready for new challenges and long term longevity.
 
6.
I feel as if I could grow with your group.
 
7.
I want to be in the doctors office.
 
8.
I had no choice. My past employer has moved his practice out of our town. He did ask me to join him, but I am in no position to move myself and my family to Toronto.
 
9.
Hours and staff were cut do to the office going weekends only.
 
10.
My job is just a job and I want a career and new challenges.
 

Question
#19 of 34

Tell me about a time when you had a conflict with a coworker. How did you handle it?

User Submitted Interview Answers

1.
It happened very rare. Only when she is late and all the patients are looking at me as if it is my mistake. Sometime when she is taking more than 40 minutes (thought it is booked for only 20 minutes) and schedule is getting behind.
 
2.
I have always got along with the practitioners we work great together.
 
3.
I have never not gotten along with the practioner because I am still in school.
 
4.
I have honestly never been in conflict with a coworker. I keep my communication pretty open with coworkers. So there had never been any misunderstandings. Overall I am pretty likable.
 
5.
I usually try to avoid conflict. But one time I had a disagreement and felt I was being attacked. I went back to my desk and delt with it on my own.
 

Question
#20 of 34

What are three key traits any medical assistant needs to have?

User Submitted Interview Answers

1.
Responsible, Compassionate, and Motivated-Responsible to get the job done. Be very compassionate with your work and patients and always stay motivated to complete all task with in what you are doing.
 
2.
Empathy, compassion, desire.
 
3.
Compasionate, responsible , and dependable.
 
4.
Compassionate, Patient, Empathetic-Excellent
 
5.
What are three key traits any medical assistant needs to have? How would you rate your three traits?
 
6.
Compassion, kindness, caring. Superior
 
7.
Kindness, Respectful, Compassionate.
 
8.
Three traits any medical assistant should have are compassionate, responsible, and efficient.
 
9.
Comnpassion desire empathay.
 
10.
ORGANIZED PASSIONATE DISCRETE RATE VERY STRONG
 

Question
#21 of 34

What was your best experience thus far as a medical assistant?

User Submitted Interview Answers

1.
clinical skill
 
2.
My best experience thus far was when a patient came in and brought me a box of candies and she told me that her last visit with me was very comforting to her, it was a pre-op and she was going for surgery to have her eye removed.
 
3.
Every experience is the best and one to remember..Every position you take you could learn from it and take it on to the next one. Every experience counts
 
4.
My best experience was working in the back office.
 
5.
The patients
 
6.
Clinical/ Patients
 
7.
I think my favorite job was working for Virginia Mason Medical Center. They follow the Toyota Corporation in their business model implementing six sigma, lean and S5. Everything is clean organized and minimal so waste is reduced, production improved and less errors are made. They are a magnet hospital and have won several awards. They really value their employees and ask for their ideas to be implemented for improved production. Its a great team environment and very positive. Doctors are peers with their staff and sit side by side with their MA's and RN's.
 
8.
Seeing a patient walk in with a healthy baby after doing all of her pre natal care.
 
9.
Never do anything that don't follow office regulations.
 
10.
I have no previous experience, I am looking forward to getting some!
 

Question
#22 of 34

How would you rate your communication skills?

User Submitted Interview Answers

1.
I would rate them 9 out of 10 because there is always room for Improvement.
 
2.
I would rate my communication skills to be 9 out of 10. I can get to the reason or problem a patient is having and taking the rightful action needed.
 
3.
I would rate my communication skills as very good.
 
4.
I will rate my communication skills by improve my understanding in what I communicate eventhough I have broken english.
 
5.
I would say I will talk to the parents at my job and if I mess up on my words alittle I apologize and move forward.
 
6.
I would rate them above average. I worked in customer service for a number of yrs. and recieved great rewiews from the customers.
 
7.
100
 
8.
I would rate a 10.
 
9.
I think my communication skills are at a 9 out of 10. The only reason I would not give myself a 10 out of 10 is because there is always room for improvement on anything.
 
10.
Very well.
 

Question
#23 of 34

Have you taken blood pressure from a patient before?

User Submitted Interview Answers

1.
I have never taken blood pressure from a patient, however I have taken numerous blood pressure readings from peers, instructors, friends and family.
 
2.
Yes, I take blood pressure everyday from patients.
 
3.
Yes, I have been taking patients blood pressure for 2 years.
 
4.
How would you rate your communication skills.
 
5.
Yes to my mother.
 
6.
Yes, I have taken blood pressures in my extern sites and have practice in class.
 
7.
Yes I have, and many of my fellow students and teachers from school.
 
8.
Yes I have taken plenty of blood pressures before.
 
9.
No, but I have many times from other peers in school and family members.
 
10.
I have only practiced on classmates a few times and not on patients.
 

Question
#24 of 34

How do you respond if something goes wrong during a routine procedure?

User Submitted Interview Answers

1.
Yes,one time a patient had a vagel response while drawing his blood. I quickly kep talking to him and released the tourniquet, withdrew the needle, blocked him from sliding to the floor and called for help. Administered cold cloth compresses to his head and neck and he came around.
 
2.
No, because I am safety oriented
 
3.
Yes, some patients were double booked or a patient was in with a doctor a long time, causing the other patients to wait longer to see the doctor.
 
4.
Many times. Nothing serious though. I handled each situation well by really listening to the patient and then helping that patient.
 
5.
Yes and i fainted.
 
6.
Patient fainting while drawing blood.
 
7.
No, i am very careful.
 
8.
Fortunately, no I have not had anything like that happen to me.
 
9.
I have not had this experience yet.
 
10.
I am still in school have not done that yet.
 

Question
#25 of 34

What is an area you would like to improve upon?

User Submitted Interview Answers

1.
I would keep up the motivation and drive to succeed at anything I do on the job. Excell in my people person skills and advance in my hands on skills.
 
2.
I would change my learning tactics because in the medical field everything changes and I may not be up to date with my skills as a Medical Assistant.
 
3.
I try to make my self more educat,and try to have more patince and try become more came ,and don't take strees at home
 
4.
I would be less worried about being perfect
 
5.
by concentrating on the fact that the reason I am at work is to assist the patient. and my personal well being.
 
6.
though i have enough patients,responsibility and knowledge still there is room to learn more and improve myself.
 
7.
i would try to work on my patience and tolerance level
 
8.
I would.
 
9.
Fast, honest,and time conzoming.
 
10.
What would you change about yourself that would make you a better medical
 

Question
#26 of 34

How do you protect the confidentiality of patients?

User Submitted Interview Answers

1.
By not speaking about what they are being seen for in the halway after being called in.
 
2.
Never speak about any patient with anyone or around people keep files where no one can see them.
 
3.
By assuring that files are put away and secured. I would not discuss patients information to anyone other than their doctor.
 
4.
By not talking to the patient in the hallway I would put the in the room.
 
5.
I protect pts by speaking in low voice and in a protected area, such as the exam room.
 
6.
Anything that shouldn't be out is put away, think first say second.
 
7.
Never discuss peoples personal records out side of office. Never discuss peoples personal information in front of any one. What happens in an office stays in an office. Records that do come in that are paper need to be properly destroyed.
 
8.
I never talk in open places about a patients and I never take my job home with me.
 
9.
I would ensure that all paper work in regards of patients are out of site, that no patient is able to view my computer screen, and when talking to a patient to talk to them in a quite tone but loud enough so they may hear.
 
10.
Talk in private dont leave their forms laying around.
 

Question
#27 of 34

How do you stay organized?

User Submitted Interview Answers

1.
Follow-up on missed appointments. Communication, clean workplace, good filing system, good team working together to assure smooth running office.
 
2.
sense f order, swquence, and ability to see the whold picture
 
3.
i will write down and valuate
 
4.
weak points in you
 
5.
what is the priority of the job for the day before you start, so prioritizing is your main key in this situation
 
6.
Keeping everything in place and order so i know where its at when needed.
 
7.
Keeping everything in place and order so i know where its at when needed.The most important is keep nots.
 
8.
Organized patient's medical records, files. Preparing exam rooms before examination. Keep all medical supplies in cleanliness.
 
9.
Keeping thing is place, clean area, organize work area.
 
10.
Start your day by prioritizing on what things need to be done first and go from there.
 

Question
#28 of 34

Tell me about a time when you went above and beyond.

User Submitted Interview Answers

1.
There was a patient who had prepped for a sigmoidoscopy and he was told that his appointment was cancelled. I informed one of the doctors and he was able to fit him into his schedule.
 
2.
When my son was in 9th grade we started to prepare him for college by coming up with a plan.We prepared him for his SAT test so that he will score high enough to get in the school of his choice, sent numorous application to colleges we visited different campuses. At the end the result was he was accepted at the school of his choice.
 
3.
Answering phone calls and bring patients back to the rooms.
 
4.
I honestly always go above and beyond for any project, I love to be the one who stands out the most when working on something. A time on my externship I was asked to make a project, something that would help our patients out in the room while waiting on doctors to come in,
 
5.
I don't have an example but, I would help out other people if they needed it and would work for them if they had to leave early or come in late for emergencies.
 
6.
In my last job I always went above and beyond my job requirement. If Dr decided last minute to work late, I stayed. If the boss needed me to make personal arrangements for himself, his wife, his daughter or any house hold things that needed to be organized or booked I always did no questions asked.
 
7.
A time the doctor was running late we had a new patient for suboxome and I stay until 7:00 pm, 3 over my time so that this patient could start her treatments.
 
8.
During my practicum for medical imaging registrations, a patient brought to my attention that another patient in a bed was cold. I very promptly got a warm blanket, and spread the blanket over them and told them that I was putting on anther blanket on them.
 
9.
It was a group project. And I never went above or beyond the requirements for a project before.
 
10.
According to the project.
 

Question
#29 of 34

How would your former employer describe you?

User Submitted Interview Answers

1.
As a motivated determine person who wants to learn knew things to help made the work place productive. On time when scheduled for work, team player yet work very well independently and very pleasant with the customers.
 
2.
As a hard dependable honest dedicated quality conscience individual.
 
3.
As a team player, creative personable caring employee.
 
4.
Good worker, work overtime when I can and I am needed, compassionate about what I do, always give all of my effort in the jobs that I do.
 
5.
I have a reference letter from him and have it with me for you to read! He would say I am a very hard worker and have great potential.
 
6.
Good listeners, very compassionate, very loyal, work well under stress, very knowledgeable in her expertise and very dependable.
 
7.
Hard and independent worker.
 
8.
A hard worker, team player, good at multitasking, dependable, relieable.
 
9.
I would like my former employer describe me as a good person and have good personality.
 
10.
Hard worker and ability to solve problems.
 

Question
#30 of 34

Where do you see yourself in 5 years?

User Submitted Interview Answers

1.
yes, i think i have the potentiality to learn from my present job and improve myself more and can give my full effort to make it success and handle the upper position smoothly.
 
2.
No, I don't want to be a supervisor.
 
3.
Yes i alway like to go fether.
 
4.
What are your strongest and weakest personal qualities.
 
5.
Yes, I have supervised before and I enjoyed it. Working in an hosptial or bigger office would be a challenge for me.
 
6.
Yes, I can see myself as a supervisor at a hospital or a bigger office in the future.
 
7.
I would like to learn all I can and one day be able to oversee others; always helping, training, and listening to them.
 
8.
I can possibly see myself advancing to a supervisory position in the future.
 
9.
Yes I have some leadership during my externship training them how to use machines and equipments showing them around.
 
10.
Maybe in a few years after I have learned everything there is to know about being a MA
 

Question
#31 of 34

If a patient complains they had to wait too long to see the doctor, what will you do the next time they visit?

User Submitted Interview Answers

1.
I would tell them that I am sorry that they waited so long and tell them if the doctor is running behind and the doctor will be with them as soon as possible. I would do my best to keep them inform.
 
2.
schedule them as the first morning appointment
 
3.
If a patient complains they had to wait too long to see the doctor, what will you do the next time they visit?
 
4.
I would apologize and tell the patient that sometimes patients come in with multiple problems that were not addressed on the phone when booking the appointment.
 
5.
Try to schedule them first or last.
 
6.
I would apoligize for the long wait and ask if he/she would like to reschedule for an earlier time or if the patient is at the doctors office I would ask the patient to come in the back and reassure him/her that the doctor will be in to see him/her shortly.
 
7.
I would apologize to the patient for waiting long, and suggest if they want to come back another day. or schedule the patient first appointment the next morning, then they are not waiting.
 
8.
I will make sure the patient is aware that I know they waited too long the last time they were in the office. I would assist in helping the patient feel comfortable and explain they were waiting because the physician was providing the best possible care for another patient's. And if this current patient was with the doctor, they too would get the best possible care
 
9.
I am kind to every patient. I always explain if the doctor is behind and I apologize if they have had to wait. I don't treat anyone different from the other. I listen to them and I am patient and respectful to all of the patients.
 
10.
I learned something from working at VM. It is a recovery tool. It is not best to wait until they come back, they may decide not to, or you will forget what happened because it may be an annual visit. At VM they gave coupons for free parking, or gift shop credits or cafeteria credits. This worked wonderfully. But if the doctor is running 20 min or more late I tell the front office to inform the patients when they check in, so they have the opportunity to reschedule, not make them wait. If they have waited over 30 minutes I offer them water or can I get them anything, a magazine with some sort of expected time frame.
 

Question
#32 of 34

How do you handle situations that could cause you to be late or miss work?

User Submitted Interview Answers

1.
I tried to schedule my appointments around the doctors schedule. That way patient care would be less interupted.
 
2.
Once or twice in two years.
 
3.
six times
 
4.
none at Banner. I rarely miss work for being sick and it may be 1 day in a year, I find that if I take periodic 3 or 4 day weekends using my vacation time, I rarely get sick.
 
5.
Very few. Maybe 1 day a year
 
6.
I have a great work attendance record.
 
7.
I did not miss much work at my last job. The only time that I called in was when I got really sick with pneumonia.
 
8.
I prep as much as I can the night before, so if it ever came up it is easy to pick up where I left off, a flu is never predictable unless it is the night before, I would call supervisor and let them know, if it was ever necessary.
 
9.
There are some time situations that you can not help avoid but if I know that there are things that can cause me to be late I'll ensure to avoid them by preparing the day before. For example the wether can cause you to be late to work. So I'll be mindful to head out earlier form home to ensure I make it to work on time.
 
10.
I try to notify my employer as far ahead of time as possible if I might be late or miss work.
 

Question
#33 of 34

If a patient complains that they didn't receive the proper care, how do you react?

User Submitted Interview Answers

1.
I would simply give them my deepest apology if they felt that I didnt care for them properly. I would simply ask what the problem was so that I could get it resolved in a appropriate manner to keep them comforatable with consulting or confiding in me as a healthcare professional.
 
2.
I will tell them that i am sorry and i'll make sure i do a better job.
 
3.
I would evaluate my own performance. If I feel that it was not up to par then I need to find what I can do better. If I felt I was up to par and didn't understand why the patient felt this way I need to ask another employee (perhaps one that has been with the office longer) what I could do better and what I should work on.
 
4.
Try to call me patient down first try to helpthem out of you could solve the problem if not get the manager.
 
5.
Try to call me patient and if this dosent work go into the manager its self.
 
6.
I would aploogize to the patient, probe about the concerns the patient has and assure the patient that i will most definately bring the concerns to your attention.
 
7.
I will listen to them, apologize and let them know that I will do much better.
 
8.
I would try to find out why the patient felt that they did not get the proper care. Apologize and assure that I will try to do better pertaining to their care.
 
9.
I will talk to the patient and let them know that iam very sorry they feel that way.
 
10.
I will ask them why I didn't properly care for them and fix it.
 

Question
#34 of 34

Tell me about a situation where you had to quickly adapt to a significant change at work?

User Submitted Interview Answers

1.
Learn how to manage new office systems and interchange with staffs and doctor as well as patients.
 
2.
As a medical assistant, I had to pick up fast about medical systems and learn how to deal w.
 
3.
I had to adjust to a different computer system for charting. My school taught us on E Clinical works and we used nextgen at my site.
 
4.
When a patient came in with a busted knee cap and blood was squirting every where.
 
5.
I have yet to have that experience.
 
6.
Ability to learn from failure group.
 
7.
PFT, immunotherapy, and skin test all needed to be done at same time, acknowledge everyone, inform them of the fasest most efficeint order I could possibly do and do it.
 
8.
Being pulled in multiple directions. Having to set up exam rooms while making sure patients where called in on time and assisting the doctor in the exam rooms.
 
9.
We changed over to a new EMR system from only using paper charts. This was a big change but it was something I took one day at a time. Now I know the program very well.
 
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