Menu Menu Search print MockQuestions.com Logo MockQuestions
MockQuestions.com Logo
Sign in
Upgrade
Career Interviews
Interviews by Category
Close

Top 30 Medical Assistant Interview Questions

Question 1 of 34
As a Medical Assistant, what do you believe is your best asset?
Professional Answers Preview
Tell the interviewer what you bring to the table that other candidates don't have. Think of one of your skills or qualities that make you valuable to the team. For example, share how you are a fast-learner. Give an example of how you picked up a new skill at your last job when your boss needed assistance. Demonstrating how you can step up to the plate and acquire new knowledge or skill to assist the rest of the team is a valuable quality.
More professional answers available after the upgrade
Upgrade
Question 2 of 34
Walk me through your daily work routine.
Professional Answers Preview
The interviewer knows your responsibilities as a medical assistant, considering they may have even helped write the job description. They are looking to hear how you approach your daily tasks. Is your routine something you came up with or is it something you do based on doctor's orders? Start by explaining the first thing you do, including washing hands, getting organized, checking in with doctors, etc. Show that you are conscientious and perceptive.
More professional answers available after the upgrade
Upgrade
Question 3 of 34
Why should we hire you?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 4 of 34
What are your weaknesses?
Professional Answer
Want to see the answer?
Upgrade
Upgrade

Practice More Interviews

Behavioral
We all have some behaviors that are typical of us and which sometimes results in ...
Common
There are some questions that employers ask at almost every interview. The questions ...
Communication
Communication skills are essential for any workplace to function efficiently. However, ...
Leadership
If you are interviewing for any type of leadership role; prepare with our leadership ...
Management
Our management questions are designed for any interview for a position that has authority ...
Teamwork
This set of questions aims to ascertain what your idea of teamwork is and whether ...

Related Career Interviews

Dental Assistant
Dental Assistants assist the dentist to provide more efficient dental treatment. Dental Assistants perform many tasks, ranging from providing patient care and taking x rays to recordkeeping and scheduling ...
Dental Hygienist
As a Dental Hygienist you are a licensed dental professional who specializes in preventive oral health, typically focusing on techniques in oral hygiene. Common procedures performed as a Dental Hygienist ...
Pharmacy Technician
A Pharmacy Technician performs work under pharmacists within a pharmacy. Pharmacy technicians have many duties in the pharmacy, some of these functions include; opening the pharmacy, sterilizing equipment, ...
View More Careers
Question 5 of 34
What is your favorite type of patient?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 6 of 34
Why do you want a career in the medical field?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 7 of 34
How well do you work with people?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 8 of 34
Patients can be nervous talking to a doctor. How will they feel comfortable talking to you first?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 9 of 34
What is your least favorite thing about being a medical assistant?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 10 of 34
What do you like most about being a medical assistant?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 11 of 34
How did your education prepare you for this position?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 12 of 34
How do you handle an upset patient?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 13 of 34
Do you have any management experience?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 14 of 34
Are you a people person?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 15 of 34
Tell me about a time when you handled multiple tasks at once?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 16 of 34
Give me an example of a tough patient you had to deal with?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 17 of 34
Why do you want to leave your current employer?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 18 of 34
How would you rate your listening skills?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 19 of 34
Tell me about a time when you had a conflict with a coworker. How did you handle it?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 20 of 34
What was your best experience thus far as a medical assistant?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 21 of 34
What are three key traits any medical assistant needs to have?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 22 of 34
How would you rate your communication skills?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 23 of 34
Have you taken blood pressure from a patient before?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 24 of 34
How do you respond if something goes wrong during a routine procedure?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 25 of 34
What is an area you would like to improve upon?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 26 of 34
How do you stay organized?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 27 of 34
How do you protect the confidentiality of patients?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 28 of 34
Tell me about a time when you went above and beyond.
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 29 of 34
How would your former employer describe you?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 30 of 34
How do you handle situations that could cause you to be late or miss work?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 31 of 34
Where do you see yourself in 5 years?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 32 of 34
If a patient complains they had to wait too long to see the doctor, what will you do the next time they visit?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 33 of 34
If a patient complains that they didn't receive the proper care, how do you react?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 34 of 34
Tell me about a situation where you had to quickly adapt to a significant change at work?
Professional Answer
Want to see the answer?
Upgrade
Upgrade

User-Submitted Interview Answers

Question 1 of 34
As a Medical Assistant, what do you believe is your best asset?
User-Submitted Answers
1.
Compassion and love to patients.
2.
Patience and listening to patient's needs.
3.
My will to learn new things.
4.
My compassion for patient and my ability to grow as a medical assistant.
5.
I believe my best assets, are working with children. I have a child of my own and I love to see her feeling better and smiling, I love to make kids laugh and I love to see them walk out with a smike.
6.
My personality and organization skills.
7.
The ability to care for people.
8.
My best asset is that I like getting my work done with accuracy and done on time.
9.
There always something to approach differently to improve a high quality job I am anxious to learn. I think my teacher can tell you how my job was done. My perception of me work can be proven by accredited professionals. I will only tell you I will adhere to the clinic's policy. I think that is one of my best asset let myself be guided through the way for others have being there before.
10.
My best asset is handling patients on the phone.
11.
My experience in customer support and the joy I get from helping out people.
12.
My ability to have a positive outlook on everything I do, there is always a way, there is always a solution.
13.
I believe that my ability to put myself in other people shoes is my best asset.My compassion will help me appreciate my job more, which will help to satisfy the patients.
14.
I believe my best asset is my caring nature. I believe that patients want to be taken care of by a person who is not just here for a paycheck, but really cares about their well-being.
15.
I believe my best asset is caring and wanting to help patients as well as being determined to get the job done well.
Question 2 of 34
Walk me through your daily work routine.
User-Submitted Answers
1.
I have not work. I am looking for to provide the clinic and the physicians with my knowledge. The little of experience in got to practice at my school were to interesting. It was the day I always look forward to during the day so I can apply my knowledge and see how I did, how long did it took, did he offered the best? Was the patient satisfied?what I could'very done better?how can I improve. I will literally asked my patient to grade me often coming with positive results. Letting me know how I will approach in the future, it makes me feel the effort I am doing is worth it. I will always look at my more skillful classmate and I was always anxious to learn from them. I will always ask them for advices as well. My teacher as there for me however she had more students so I will only questioned her after having asked my friends and verify the information is right with my notes and books. I constantly practice as soon as I had an opportunity that was my daily routine that enriched my knowledge.
2.
Answering phone and making appointments.
3.
Brief meeting with the leader, helping customers, answering phones and assisting customers on the phones. Checking out customers. Waiting the workplace and inventory.
4.
I work in front and Back office drawing blood, assisting with the doctor working with EHR.
5.
It consisted of taking vital signs, filling out soap charts, practicing injections, occasionally an EKG, a urinalysis.
6.
A typical day, will start with pulling the patient's schedule list, double checking their insurance information, preparing the rooms, prepare the chemotherapy room, greeting the patient, collecting co-payment if any, taking their vital signs, explaining their procedure, have the doctor come and examine the patient, give patient instruction, and schedule patient for next visit.
7.
My daily routine consisted of preparing and cleaning patients rooms, bringing patients back to see the provider, taking vital signs.
8.
I would have to plan and prepare the day accordingly as well as prioritizing what needs to be done first and what is urgent.
9.
I checked incoming patients, schedule and reschedule appointments, maintaining patients record. Processing the document, like referral forms, lab results, as well as other office duties like scanning, faxing. When I worked in the clinic, I prepared rooms for examination.
10.
Sanitizing babysitting room, greet children, playing with them with toys and reading a book, changing diapers, helping them to eat food and drink, sanitizing the babysitting room and toys.
11.
Haven't worked in office.
12.
Rooming patient, calling back patient with results, once in a while making appointment and assisting the doctor.
13.
I do medical intakes on patients and prepare them for the doctor.
14.
Laundry, picking up and dropping off kids, walking the dog, grocery shopping and any other errands that needed to be done.
15.
I start at 7:45 and 1st patient is for 1 hour. In that hour I call next week patient for the reeminder of their appointment, send reref letters to their GPs who are coming after 6 months. Reply to the messages that are left on machine from last eveing, checking emails. REtreave faxes and trasfer them to appropriate charts. Print new referrals for doctors to triage., sent referrals received note to GP's and ask for more information if the relevant documents are not included. After triaging; send appointment to their GPs and request for CDs' ext to radiology departments, so we have all the documents before patient arrives. Mail - scan and transfer them to appropriate charts; Supplies - as a rheumatologist clinic requirment I look after the supplies. Especially depo-medrol shots, syringes; gowns, zylocain ; and more.
Question 3 of 34
Why should we hire you?
User-Submitted Answers
1.
Because I am easy going and eager to learn new ideas.
2.
Because my qualifications meet your requirements and I want to work with you.
3.
I am hard working, I love learning new things, and gaining new experiences. Also, since this is the field I am most interested in, I would be such a great experience.
4.
What are your weakness and strengths.
5.
Why you leave your prevous job.
6.
I am a compassion person, I am dependable and I am a team player.
7.
I have many years of experience, I am reliable, and a good team player.
8.
Because I am proficient in patient care, I have great time management skills and pay attention to details.
9.
I would be a fast learner, dedicated, honest, team player and boost your revenue.
10.
I am very compassionate about the work that I do. I love helping other people and know that this is the place that I want to work.
11.
I would be a great asset to your office. I am a very hard worker. I will always give anything I do 110 percent.
12.
I'm knowledgeable, I bring loyalty, I'm a very caring person, I hold patients confidentiality to high standard and I'm dependable. My last job in the time I was there never late or absent.
13.
I am a hard and eager worker who can work independently and always willing to improve and learn new skills.
14.
I am not different for anybody else and I will not compare myself with anyone. I have virtues and imperfections. However, I will offer dedication. I will provide the patient with high quality job. I will address the patient with respect just as I would someone to treat someone so dearly and important for me. Protecting patient's well-being information and religion or cultural points of view is something I am anxious to do. I love dealing with people is makes me feels so satisfied knowing that can help the clinic's economy doctor and even myself to become a better person.This why I would like to be hired so I can contribute with all of me to your clinic.
15.
I feel that I can make a change in the services users lives.
Question 4 of 34
What are your weaknesses?
User-Submitted Answers
1.
By attending seminar and reading knowlegable material.
2.
Take lots of notes from what I learned so I wont forget, ask questions, join web groups on medical assistance.
3.
Build on my skills, get my BMO license.
4.
How I would improve as a medical assistant would be gaining even more knowledge by studying;
5.
I would read more practice more and pay clos attention to my peers or co worker.
6.
Renew my skills that I was taught initially in school, but was unable to utilize in my previous employment.
7.
I would do anything a takes I will take seminars classes and work overtime to learn what I do not know and better myself in the filed.
8.
Learn about different tradition or back ground from different patients.
9.
I would take the cma test and also attend workshops provided at my school.
10.
Learning more about the medical field.
11.
I would carry a note pad and right notes about the tasks that need to be accomplished during the day. That way I know that I would be more organized and I can check off the tasks completed.
12.
Why are you interested in medical assisting.
13.
Pay lots attention to detail if I make mistakes admitt try not to make the same mistake again.
14.
Take more certification classes, and join a professional organization.
15.
By showing patients that you care about their health.
Question 5 of 34
What is your favorite type of patient?
User-Submitted Answers
1.
I love them alll We should not discriminate.
2.
What is your favorite type of patient?
3.
My favorite type of patient is a cooperative patient.
4.
All patients are my favorite.. You suppose to care for them equally.
5.
A patient who is calm and willing to let me explain.
6.
All patient should be and we should not discriminate.
7.
My favorite type of patient are those who are willing to corporate and are determined to overcome any circumstance.
8.
I dont have a favorite patient, every patient should be treated equally. It is just, that sometimes we have to prioritize those who really need attentions because of their illness or those who have appoinments with the doctor.
9.
All patients are my favorite type of patient. I am here to help the patients get the best care from their doctor.
10.
Actually the reason I am interview for family practice is because I like change and diversity. I like having all kinds of different people to help and make their day a little better.
11.
Patients that are grateful for what you do for them.
12.
Is not a favorite of patient, should treat the same way.
13.
All patients are my favorite.
14.
All patients are my favorite longs as they are getting the proper care.
15.
The kind of patients that have no trust in me. I love how as I get to see them often and know them more they begin to trust me. It feels good to know you can be trusted.
Question 6 of 34
Why do you want a career in the medical field?
User-Submitted Answers
1.
I want a career as medical assistant because I love to give a care to people.
2.
I really love what I do and I am eager to help and care for people.
3.
I want to experience the medical field as much as possible. The industry is growing rapidly and more people need to experience and express their knowledge and grow with companies.
4.
I would have to say that I love caring for others and showing them compassion.
5.
I want a career as a medical assistant because a want to be part of a people health and I care for people.
6.
To know that I can help a patient is a rewarding feeling.
7.
Because I love to help people and keep them healthy, giving them treatments. I want to communicate with my patients and I want the opportunity that had meaning, doing something I felt was important, contributing something worthwhile to other people to make their lives better. I love to give a care to people. I want to experience the medical field as much as possible. The industry is growing rapidly and more people need to experience and express their knowledge and grow with companies.
8.
I feel that I have a genuine feeling to help others and being a medical assistant helps me to do this.
9.
I like to feel that I can make a difference and help someone with a problem or concern they may have.
10.
I love the constant human interaction and I desire to make the best care for patients.
11.
Being in the medical field has always been my passion and I plan on furthering my education by becoming a registered nurse. I love helping people, being around people and I know that by being a medical assistant I will get to interact with people and use my communicating skills.
12.
I enjoy helping people, and I want a career that will help me push myself to be a better person.
13.
I love helping individuals of all kinds.
14.
Ive been a care giver for three years and seen the effects of having poor health routines can have on an individual. I want to help people live a healthier life and be able to feel like I ve helped make a positive contribution to the world. I wanted to learn about the body and how it works so that I too can incorperate good health practices in my children and my life.
15.
I enjoy working with people and I feel as if I would be a great asset to this team. I like that the medical field is always evolving.
Question 7 of 34
How well do you work with people?
User-Submitted Answers
1.
I love to help and educate patients as much as I can.
2.
I like working with people team work is a big part of accomplishing several task.
3.
I am a good team player, sociable and work well with others.
4.
I am a people person and team player if I see if anyone of my coworkers needs help I am their to assist.
5.
I enjoy helping others. I work very well with people.
6.
I am a patient, empathetic and caring medical assistant who truly listens to all people.
7.
I am get along with everyone and consider myself a team player.
8.
I work with people very well because I am kind, friendly and patient.
9.
I work really well I am compassionate and give empathy.
10.
Very well I think I work best with people. I love working in a team work environment.
11.
Very well since I have dealt with people in many capacities on and off for 17 years.
12.
I am a team player. I grew up with my dad drilling that in my head. He would mow the lawn and we would pull weeds and dump the wheel barrow. Everyone is happier and more productive if they feel like they have life lines to help them out in a jam.
13.
I have worked in very diverse settings and I have maintained relationships with everyone.
14.
I work extremely well with others.
15.
I have always gotten along with all my coworkers. I am a very good team worker.
Question 8 of 34
Patients can be nervous talking to a doctor. How will they feel comfortable talking to you first?
User-Submitted Answers
1.
The patients will feel more comfortable talking to the Medical Assistant rather than the doctor.Many patients feel shy expressing themselves and tend to hold back valuable information that the doctor needs to know.
2.
I will try and make them feel as comfortable and open as possible.
3.
Patients can be somewhat nervous talking to me the doctor, how will they feel comfortable talking to you first.
4.
I tell patients that I am a medical assistant to and name the provider I am with that day and tell them something nice or encouraging about the provider.
5.
Introduce yourself, start small talk and relate to them on some level, then ease into the questions at hand. Assure them that you are there to help them and will only discuss information that is pertinant to treatment and/or the exam/procedure.
6.
Calm down the patient and appology taking these step to help.
7.
Patients for years have told me things, I found out they forgot to tell the doctor or were afraid to, so I have found it most helpful to chat with my provider before they go in with the patient if there is something unusual or put a note on the intake sheet to inform the doctor.
8.
I would let the patient know that I am here for them and that they could talk to me. I would tell them that if they were afraid of talking to the doctor they could tell me an I would relay the message to the doctor.
9.
I will introduce myself and let them know what I am helping the Doctor just small talk that pertains to the appointment.
10.
I would reassure them of everything that I would be doing and that I would try my best to make them feel comfortable.
11.
I would be very nice with them and make the comfortable.
12.
I will be polite and friendly and make them feel comfortable in kind of just comes natural to me.
13.
Showing the patient you understand and reassure them the physician is there to help.
14.
I am able to evaluate them asking them questions about their health and that if the need someone to assist while they see the doctor.
15.
I have a caring and disarming disposition. I listen well and have a good sense of humor when its appropriate.
Question 9 of 34
What is your least favorite thing about being a medical assistant?
User-Submitted Answers
1.
I have no least favorite thing I love medical assistant.
2.
Probably the administrative part I like to be more in the back office.
3.
The least favorite thing about being a medical assistant is not doing my job properly.
4.
I like everything about being a medical assistant.
5.
The prior authorizations from insurance companies on denied medications.
6.
Not be able to give medication.
7.
Would have to be not getting the chance to work with every single doctor each day.
8.
Not having all the hands on experience that my other colleagues have. I will get there though.
9.
Seeing someone who is very sick.
10.
I love working with my patients on a personal level but it is difficult to see them be in pain or suffering.
11.
It was difficult to see little kids come in who were obviously sick and not doing well. I could see the pained look in the parents eyes and helped ease their concerns by letting them know what a knowledgable and friendly Dr we had.
12.
I enjoy being around people and helping others.
13.
The hardest thing about working in a medical office is not getting attached to the patients. At my last job I was had great relationships with all our patients. I always made sure they felt like their problem was my top priority and sometimes it was hard not to get attached when they expressed themselves.
14.
I have not done anything yet to make me even think about that, I try to keep a positive attitude about being a medical assistant.
15.
We as medical assistant should be able to put in Iv.
Question 10 of 34
What do you like most about being a medical assistant?
User-Submitted Answers
1.
Caring for people and doing the job that I love.
2.
New experience and challanges I like most about being a medical assistant.
3.
The patient diversity and direct interaction with all type of patients, also the many challenges that come along with the role.
4.
What do you like most about being a medical assistant?
5.
Dealing with and helping patients.
6.
Knowing that I am taking part in helping people health.
7.
Being able to work with many different kind of people.
8.
Identify which areas you would need to improve in for growth as a Medical Assistant?
9.
Identify your accomplishments.
10.
Being able to help the doctor in the delicate care of individuals ans thje satisfaction that come from that.
11.
Pretty much all the patient interaction with patients and doctors.
12.
What do you like the most about being a medical assistant.
13.
I am satisfying patients with the best health.
14.
Helping people just knowing that I made someone feel comfortable makes me feel ten times better.
15.
The fact that I am able to interact more with people to overcome my shyness.
Question 11 of 34
How did your education prepare you for this position?
User-Submitted Answers
1.
I went to a great shool. White Bear lake. They did a great job in getting me ready for my career.
2.
On a scale of 1-10, I would say an 11. The educational experience was incredible. I attended Provo College where the instructors were knowledgeable, concise, and demanding which makes me a qualified candidate for the position of Medical Assistant.
3.
Lansdale School of Buisness is a highly distinguished accredited affiliation that teaches current medical techniques, procedures, and philosphies. I am proud of my education.
4.
My education was knowledgeable and the instructors were demanding and concise.
5.
I will say I have excelent education because I had a good school and a good professors who impacted knowledge to me ... Which I will say it has really helped me and making me a good and profitabe Medical Assitant.
6.
I went back to college for additional training specifically to language and procedures of the medical office to aid in my understanding.
7.
I had a good education from a school that is accredited and is known as a quality school.
8.
I would rate my education as fair.
9.
I would rate my education fair.
10.
I would give my education a rate of good.
11.
The scale 1-10. Virginia College the have better education and high accreditaction.
12.
Ten the better education.
13.
My education was limited but my externship was when I recieved the affirmation of what the school had installed in me.
14.
I would rate my education a 80 because evwn thought I have the knowledge of what im doing im getting most of what I learn by hands on experience.
15.
I am okay with where I am at, just the beginning, but I would like to continue my education futher.
Question 12 of 34
How do you handle an upset patient?
User-Submitted Answers
1.
I've sat them down and aplologized (the patient is always right) and explained to them why this happened.
2.
I listened very well to there concerns. I would give them any information I could find in the clinic about there concern and made sure to ask them if they needed anything else befor I left the room.
3.
In the past, how have you calmed down upset patients?
4.
I have talked to upset patients in a calm manner. Found out what there problem was and helped them through their fears or uncomfortableness about being a the doctors office.
5.
Show empathy with patient.
6.
Iasked the patient in a calm voice to sit down and tell me what the problem is without interrupting him. Then I reassured the patient that Iwould do my best to solve the problem.
7.
Talk in a lower tone voice.
8.
Talk in calm voice ask how can I help and do my best to help their situation.
9.
When dealing with an upset patient I talked to them in a calm voice and did not get upset.
10.
I would take in a calm tone, and find out why they were upset and would find out how to resolve why they were upset.
11.
Stay calm let them know I understand they are upset and will help in any way I can if it is in their best interest and company policy.
12.
Truely listened and assured them I would help to the best of my ability.
13.
Speaking to them calmly, letting them know that I'm here to help and that I'm sorry if they are upset and I will try everything I can so they wont have a bad experience in our facility.
14.
Tell me about yourself.
15.
I would listen to their concerns, give them any pamphlets that the office had and make sure to see if there was anything else I could do before the Dr. Came in.
Question 13 of 34
Do you have any management experience?
User-Submitted Answers
1.
I ran a single attorney office. I did all ordering of supplies, paid all office bills, did all billing out. I handled all in coming and outgoing mail. I did all scheduling of office appointments, logged all upcoming appointments.
2.
I was promoted to Lead MA in 2 positions and opened closed, trained new staff and was responsible for any disputes and fixing broken things when the manager was not there. I was not involved with hiring processes though.
3.
I was a trainee supervisor at one of my former jobs.
4.
I worked as lead for west suburban center for breast care registration, scheduling and file room area.
5.
I have very little experience with managerial duties but am will to learn.
6.
Assigning morning duties, watching over records for errors, and making sure things run smoothly.
7.
Working in retail I had some duties of a manager.
8.
Years from promo to lead hostess.
9.
I am the lead medical assistant within my clinic. If the other assistant cant perform a duty she comes to me for advise or assistance and we work together to find a solutions.
10.
At my last job I had many tasks that were above just answering the telephone and booking appointments. I organized trips for my boss. I sent in our pay roll. I did billing. I send out most of the paper work for outward referrals.
11.
I have no experience with managerial duties, but I have been around it, and I'd say you have to have leadership skills, and respect.
12.
As for manaderial duties. I was lucky and was able to experience being a office manager for the last 4 months of my last job. I ran the office alone and was thrown into it. It was challenging and rewarding, because I proved to my self that I can do a lot.
13.
When I worked for Astro-Care I was the lead medical assistant. I would invite students that were ready for internship to come out and complete their internship. So I would train them on how the office is ran and over see everything that they do on a day to day until they have completed their internship required hours.
14.
At this time I do not have any experience in managerial duties.
15.
At this time I do not have any experience with managerial duties.
Question 14 of 34
Are you a people person?
User-Submitted Answers
1.
Definately I enjoy working with people.
2.
Im' very much a people person. I enjoy helping others find solutions for there problums.
3.
I'm always like to do a people person.
4.
I work well with others I am very Cordual.
5.
Yes, I am a people person.
6.
I have been dealing with patients for 1.
7.
Compassion, good bed side mannor, proficient. I do all three well.
8.
It was hard and I was devastated. I treat my patients like they're family.
9.
Yes, I am a people person.
10.
I consider myself a people person.
11.
Yes, I have drawn blood.
12.
Yes I am a strong people person in believing in caring for my patients and their satisfaction of thier health. I like to build that trust inside of my patients.
13.
Bryman College was a great affiliated accredited school that tought the attributes of medical techniques and terminology for the medical field. Overall my educaton was awesome.
14.
Introduce yourself, be friendly, and dont scream.
15.
Yes I have. I was giving a shower to a patient and noticed an ulcer sore which broke open and bled. The nurse tried to stop it but could not . This man had mrsa and was older. He went to the hospital and came back but the ulser still bled. He was put in isolation and in the hospice room where he died several days later. I think it was a good death and he was at peace with himself and had the best care possible. On with the next patient.
Question 15 of 34
Tell me about a time when you handled multiple tasks at once?
User-Submitted Answers
1.
As a medical assistant in the gastroenterology department my job duties required me to make sure patients vital signs were stable, they were comfortable. At the same time I needed to properly sterlize the colonoscopes that were used.
2.
My doctor at the time gave me several assisgnments at once. I prioratized and did the most needed tasks done first.
3.
When I got multiple tasks at a time, I gave priority at the most needed task first. According to the priority I completed my job within the day.
4.
I am very careful about my duty what I do manage my patient needs.
5.
Tell me about a time when you handled multiple tasks at once.
6.
I multiple task all the time. I am bringing patient's in a room for triaging and working the prior patient file, sending scripts over the computer, filing labs, puting lab files where they belong, making appt...
7.
First priority task first and then follow all others.
8.
Are office cover on thursday for 3 doctors in it was actually a hassel to get all calls and we had are patients also.
9.
It was at dinner time a I was given a patient a bath. So I had to let the others know that we where still in there and I would have to get her ready for dinner as well.
10.
Having to draw blood from one patient, then screen 3 more.
11.
At my current job I have to multitask on a daily basis to keep up with my work duties.
12.
I worked with up to 3 providers at the time since We didn't have enough staff members that can cover for the other providers. It was a challenge specially when it came to the Providers charting in Orders but I managed to keep it all together without falling behind. It was a great experience.
13.
Had to man the vitals for patients and shadow the doctor would let him go in f.
14.
I completed the most important first and completed the others and completed them by the end of the day.
15.
I had to answer phones and handle a walk up window at the same time.
Question 16 of 34
Give me an example of a tough patient you had to deal with?
User-Submitted Answers
1.
An example of a tough patient I had to deal with was a child not wanting their immunizations shots. We called the mother into the room so her child would calm down and let us give her the shots. In the end the child let us give her the shots. I learned from that experience that is one way of getting a younger patient to be compliant.
2.
I had a gentalmen come to the office who seemed rather short with me. I was very patient with him and by the end of his visit he was smiling.
3.
The patient was complaining about everything from waiting so long to the doctor better give me something this time for my pain. I just listened to them and tried to show nonverbal concern for their problems and soon they softened and broke down and cried. Come to find out that they were truly afraid of what the doctor might tell them was the reason for their pain.
4.
A patience was really moody because she wanted a certain date and time for her next appointment and it was not available, I told her were booked and I can try to see if the patience with that appointment is willing to reshedule.
5.
Give me an example of a tough patient you had to deal with?
6.
This patient was schyzophrenia and very uncooperative about any requests I asked of them.
7.
A patient requested a referral for same day appointment with a specialist. I made ever attempt to call the insurance company to get this approved in time for his appointment. I was able to accomplished this goal for him. Which made m=him very happy.
8.
Pt was waiting for long time and decide to walk away.
9.
Ms. Doe would not let anyone bathe or help her in anyway. I was able to explaine to her that the only way she would be be able to leave if she was compliant.
10.
A patient whom was in a lot of pain post op, This patient was in pain and could not get comfortable and was at times rude with comments. I empathized with the patient and helped to make him as comfortable as possible by administering his pain medication before his pain became intolerable and repositoning the patient for comfort and keeping the external stimuli to a minimum.
11.
A patient I was caring for appeared to be more difficult than I anticipated, I immediately went to the charge nurse and asked for advice, I followed through with it, I was able to calm the patient down and the patient didn't have any concerns anymore.
12.
I had new patient calling to set up appointment but he want me to promise him that my doctor definitely prescribes a medication that I am not sure what it is. But I tried to get medication name and I told him that I will call back as quick as I could before his appointment was set up with doctor. After reviewing with doctor, he declined to see this patient due to his request involved with drugs.
13.
I had a patient that was sick and irritated and she was very rude. I continue to have compassion for her and respect for her feeling. By the end of her visit she was ok.
14.
I had a very sick child needing the RX I was able to fill the medication quickly for the parent so she could take her child home.
15.
I was trying to schedule an appointment for a patient but I had to ask certain questions that the nurse was having me relay to her. She was furious that I was asking these questions I told her I was relaying from the nurse at that time she calmed down and I booked her an appointment and she was on her way.
Question 17 of 34
Why do you want to leave your current employer?
User-Submitted Answers
1.
To grow and develop skills as a medical assistant.
2.
I want to leave my current employer because there is no room for growth and opporttunities.
3.
I am looking for a new career opportunity so that I can continue to help people who need it, and fulfill my lifelong dream of becoming an ultrasound technician. I expect to aheive that by first working as a medical assistant to put myself through the program for it.
4.
I am currently not working, hopefully you give me the opportunity to becaome a member here with florida medical clinic.
5.
I am ready for new challenges and long term longevity.
6.
I feel as if I could grow with your group.
7.
I want to be in the doctors office.
8.
I had no choice. My past employer has moved his practice out of our town. He did ask me to join him, but I am in no position to move myself and my family to Toronto.
9.
Hours and staff were cut do to the office going weekends only.
10.
My job is just a job and I want a career and new challenges.
11.
At time time I am working casual at Hope Hospital, which only offers very few shifts.
12.
Ive been there for 12 years and there is no moving up in the company. I want a career that I can wake up and love going to everyday and know that I can further my education and move up the ladder within the company.
13.
My current employer is very nice to me and like to help me to improve myself. I want to leave my current employer because I want to gain more experience and have better understanding in what I do.
14.
Employer moved their office to far from my city.
15.
Because I am going to school for something that I really want and working at a child care is something that is great but not something I want to have a career wtith.
Question 18 of 34
How would you rate your listening skills?
User-Submitted Answers
1.
By concentrating on the action words used by the patient when stating their concerms.
2.
What kind of salary would you expect to receive for this position?
3.
I am a good listener and have the patients to hear all the problems and try to solve them.
4.
I am a very good listener.
5.
I like to listen to patients problems.
6.
I would rate my listening skills by the amount of detail I put into providing accurate documentation and information relating to the topic.
7.
I would rate them excellent.
8.
Very good, love to listen to what the speaker has to say. That is the only way you will learn.
9.
What are your weakest skills pertain to medical office.
10.
I have a hearing problem, so I have to pay close attention and use active listening skills so that I can understand what someone is saying.
11.
I am a very good listener. I maintain eye contact, nod and do not interrupt.
12.
I'm a good listeners one of my many strength.
13.
On a scale one 1-10. I would rate my listening skills at a 7 or 8.
14.
I will rate my listening skill by paying attention when people talk and ask them if I missed their talk.
15.
I would rate my listening skills a ten because I will listen to them talk and help them with whatever they need.
Question 19 of 34
Tell me about a time when you had a conflict with a coworker. How did you handle it?
User-Submitted Answers
1.
It happened very rare. Only when she is late and all the patients are looking at me as if it is my mistake. Sometime when she is taking more than 40 minutes (thought it is booked for only 20 minutes) and schedule is getting behind.
2.
I have always got along with the practitioners we work great together.
3.
I have never not gotten along with the practioner because I am still in school.
4.
I have honestly never been in conflict with a coworker. I keep my communication pretty open with coworkers. So there had never been any misunderstandings. Overall I am pretty likable.
5.
I usually try to avoid conflict. But one time I had a disagreement and felt I was being attacked. I went back to my desk and delt with it on my own.
6.
There have been a few but the one time I remember was when I tried to assist my co worker but she immediately told me to give her some space. I handled it peacefully and just walked away without saying anything rude.
7.
They were trying to over power me and take my student every chance they had to because there student was always in trouble so she had nothing to do. So I then had to talk to her and tell her why its not a good idea that she take my student because I never knew where she was taking them and when he had class I never could get him there in time because she had him and asked her to stop.
8.
I cant recall every having a conflict with a co-worker.
9.
Coworker approached me while I was dealing with a customer to tell me that we had run out of an item. After the customers were out of earshot, I approached her and explained that our work was not about me or her but rather about the customer. She had the skill set and time to take care of the problem. There was no need to interrupt my time with the customer with that news.
10.
I immediately told my boss and let him or her handle situation.
11.
Did I ignore her the majority of the time.
12.
I went to the office manager privately and had a discussion with her. Then the coworker came in and we had a sitdown discussion to resolve the issue.
Question 20 of 34
What was your best experience thus far as a medical assistant?
User-Submitted Answers
1.
My best experience thus far was when a patient came in and brought me a box of candies and she told me that her last visit with me was very comforting to her, it was a pre-op and she was going for surgery to have her eye removed.
2.
Every experience is the best and one to remember..Every position you take you could learn from it and take it on to the next one. Every experience counts.
3.
I think my favorite job was working for Virginia Mason Medical Center. They follow the Toyota Corporation in their business model implementing six sigma, lean and S5. Everything is clean organized and minimal so waste is reduced, production improved and less errors are made. They are a magnet hospital and have won several awards. They really value their employees and ask for their ideas to be implemented for improved production. Its a great team environment and very positive. Doctors are peers with their staff and sit side by side with their MA's and RN's.
4.
My best experience was working in the back office.
5.
Seeing a patient walk in with a healthy baby after doing all of her pre natal care.
6.
Never do anything that don't follow office regulations.
7.
I have no previous experience, I am looking forward to getting some!
8.
I have not had the experience in the field as of yet for I am still in school.
9.
I love the administration work I am able to talk with patients and smile I am able to keep patients info private.
10.
I saved my cousin from choking by using my training.
11.
Making a patient happy because she came back just to see me and said how nice I was to her.
12.
My best experience as a medical assistant has been working for Dr. Ukpeh. He gave me the opportunity to learn what this job is all about. I was able to grow as an individual.
13.
Ability to help the sick.
14.
Getting all my work completed with ease and confidence and gaining trust of co-workers.
15.
Never was a medical assistant.
Question 21 of 34
What are three key traits any medical assistant needs to have?
User-Submitted Answers
1.
Organized passionate discrete rate very strong.
2.
Compassion, kindness, caring. Superior.
3.
Compassionate, Patient, Empathetic-Excellent.
4.
What are three key traits any medical assistant needs to have? How would you rate your three traits?
5.
Three traits any medical assistant should have are compassionate, responsible, and efficient.
6.
Responsible, Compassionate, and Motivated-Responsible to get the job done. Be very compassionate with your work and patients and always stay motivated to complete all task with in what you are doing.
7.
Kindness, Respectful, Compassionate.
8.
Empathy, compassion, desire.
9.
Comnpassion desire empathay.
10.
Compasionate, responsible, and dependable.
11.
Team player, professional attitude and compassionate.
12.
Professionals, caring, and patience. The most valuable traits to be successful medical assistant.
13.
Patience, professionals, and caring. Critical traits.
14.
Professionals, kindness and honest are the most important traits as a medical assistant should have.
15.
Proficient, efficient and paying attention to details. I would rate myself as a 10
Question 22 of 34
How would you rate your communication skills?
User-Submitted Answers
1.
I would rate them above average. I worked in customer service for a number of yrs. And recieved great rewiews from the customers.
2.
I would rate my communication skills good.
3.
9 out 10. The only reason is cause there is always room for improvement.
4.
I think my communication skills are at a 9 out of 10. The only reason I would not give myself a 10 out of 10 is because there is always room for improvement on anything.
5.
I rate may communication skill as 10. I am a people person and a team player.
6.
My communication skills are great. Ive learned how to express communication very well through school.
7.
9 out of 10 because there is always room for improvement.
8.
I would rate my communication skills a 9 out of 10 only because there is always room to improve my communication skills.
9.
I would rate my communication skills a 9 because I feel like there is always room for improvement on anything.
10.
A 9 because I believe there is always room for improvement.
11.
I would rate them 9 out of 10 because there is always room for Improvement.
12.
I would rate my communication skills to be 9 out of 10. I can get to the reason or problem a patient is having and taking the rightful action needed.
13.
I communicate effectively most of the time. It can be hard with a hearing problem, but at times I think it actually helps because I have to stop and actively participate in conversations,
14.
I would rate my communication skills as very good.
15.
I will rate my communication skills by improve my understanding in what I communicate eventhough I have broken english.
Question 23 of 34
Have you taken blood pressure from a patient before?
User-Submitted Answers
1.
I have never taken blood pressure from a patient, however I have taken numerous blood pressure readings from peers, instructors, friends and family.
2.
Yes, I take blood pressure everyday from patients.
3.
Yes, I have been taking patients blood pressure for 2 years.
4.
How would you rate your communication skills.
5.
Yes, I have taken blood pressures in my extern sites and have practice in class.
6.
Yes I have, and many of my fellow students and teachers from school.
7.
Yes I have taken plenty of blood pressures before.
8.
No, but I have many times from other peers in school and family members.
9.
I have only practiced on classmates a few times and not on patients.
10.
Yes, I a have experience for taking blood pressure.
11.
I am still in school but I do have to take vitals and I am very comfortable taking blood pressure.
12.
Many times, different age groups using the proper placement and size of sphygomanometer.
13.
My best experience thus far as a medical assistant is being able to help patient with meeting their needs and expectations such as making sure they are constantly seeing the physician and bettering their health.
14.
Yes I have taken the blood pressure on a patient before.
15.
Yes. Several times. I'm quite comfortable doing this.
Question 24 of 34
How do you respond if something goes wrong during a routine procedure?
User-Submitted Answers
1.
No, because I am safety oriented.
2.
Yes, some patients were double booked or a patient was in with a doctor a long time, causing the other patients to wait longer to see the doctor.
3.
Many times. Nothing serious though. I handled each situation well by really listening to the patient and then helping that patient.
4.
Yes, one time a patient had a vagel response while drawing his blood. I quickly kep talking to him and released the tourniquet, withdrew the needle, blocked him from sliding to the floor and called for help. Administered cold cloth compresses to his head and neck and he came around.
5.
Patient fainting while drawing blood.
6.
No, I am very careful.
7.
Fortunately, no I have not had anything like that happen to me.
8.
I have not had this experience yet.
9.
I am still in school have not done that yet.
10.
Remain calm, remain facial features calm so pt. Does not read into my body language and fix issue.
11.
I make sure to apologize for the mishap and ensure that the next time I come up with a game Oman do that the mistake does not happen again.
12.
I would respond with apologizing for the mistake and fix the problem from continuing within the procedure.
13.
I just stay calm and do what the doctor asks me to do.
14.
Explain the situation, apologize then fix it.
15.
I will remain calm and try to reassure the patient as much as I can. While waiting for physicians directions.
Question 25 of 34
What is an area you would like to improve upon?
User-Submitted Answers
1.
I try to make my self more educat, and try to have more patince and try become more came , and don't take strees at home.
2.
I would be less worried about being perfect.
3.
By concentrating on the fact that the reason I am at work is to assist the patient. And my personal well being.
4.
Though I have enough patients, responsibility and knowledge still there is room to learn more and improve myself.
5.
I would try to work on my patience and tolerance level.
6.
Fast, honest, and time conzoming.
7.
What would you change about yourself that would make you a better medical.
8.
I would keep up the motivation and drive to succeed at anything I do on the job. Excell in my people person skills and advance in my hands on skills.
9.
I would change my learning tactics because in the medical field everything changes and I may not be up to date with my skills as a Medical Assistant.
10.
To be somewhat less emotional.
11.
At the moment I don't feel I have to change anything. I am devoted to my career and will do what ever it takes to see my patients and my peers happy.
12.
I would like to gain more knowledge in different specialties.
13.
Keep learning and training myself a better medical assistant everyday.
14.
Never stop learning and listening from patients and teamwork and doctor.
15.
My learning tacties to develop skill and knowlegde.
Question 26 of 34
How do you stay organized?
User-Submitted Answers
1.
Sense f order, swquence, and ability to see the whold picture.
2.
I will write down and valuate.
3.
What is the priority of the job for the day before you start, so prioritizing is your main key in this situation.
4.
Follow-up on missed appointments. Communication, clean workplace, good filing system, good team working together to assure smooth running office.
5.
Keeping everything in place and order so I know where its at when needed.
6.
Keeping everything in place and order so I know where its at when needed.The most important is keep nots.
7.
Organized patient's medical records, files. Preparing exam rooms before examination. Keep all medical supplies in cleanliness.
8.
Keeping thing is place, clean area, organize work area.
9.
Start your day by prioritizing on what things need to be done first and go from there.
10.
It is a plus and a must. This will assure that there would not be any mistakes.
11.
I would keep things in order by the offices protocol.
12.
This to me means being task oriented able to prioritize to get task done.
13.
Organized paper work, organized schedule, organized desks, organized calenders.
14.
Very organized I like things neat.
15.
I am a very organized person in my work space, so I know where everything is when needed.
Question 27 of 34
How do you protect the confidentiality of patients?
User-Submitted Answers
1.
By not speaking about what they are being seen for in the halway after being called in.
2.
By assuring that files are put away and secured. I would not discuss patients information to anyone other than their doctor.
3.
By not talking to the patient in the hallway I would put the in the room.
4.
Never speak about any patient with anyone or around people keep files where no one can see them.
5.
I protect pts by speaking in low voice and in a protected area, such as the exam room.
6.
Anything that shouldn't be out is put away, think first say second.
7.
Never discuss peoples personal records out side of office. Never discuss peoples personal information in front of any one. What happens in an office stays in an office. Records that do come in that are paper need to be properly destroyed.
8.
I never talk in open places about a patients and I never take my job home with me.
9.
I would ensure that all paper work in regards of patients are out of site, that no patient is able to view my computer screen, and when talking to a patient to talk to them in a quite tone but loud enough so they may hear.
10.
Talk in private dont leave their forms laying around.
11.
By not saying anything to anyone about anything that goes on in or around your office with any patient.
12.
I will follow the rules and make sure my patient records will be taken very secure from the outsider.
13.
I keep patients record confidentiality.
14.
I do not talk about patient in hearing range of anyone who does not have the right to know about the pt.
15.
Ensuring that you have the right patient by verifying patient name and date of birth. Closing the exam room door behind me while asking personal information and reason for visit. Making sure not to disclose any personal information with anyone other that the doctor.
Question 28 of 34
Tell me about a time when you went above and beyond.
User-Submitted Answers
1.
There was a patient who had prepped for a sigmoidoscopy and he was told that his appointment was cancelled. I informed one of the doctors and he was able to fit him into his schedule.
2.
When my son was in 9th grade we started to prepare him for college by coming up with a plan.We prepared him for his SAT test so that he will score high enough to get in the school of his choice, sent numorous application to colleges we visited different campuses. At the end the result was he was accepted at the school of his choice.
3.
Answering phone calls and bring patients back to the rooms.
4.
I honestly always go above and beyond for any project, I love to be the one who stands out the most when working on something. A time on my externship I was asked to make a project, something that would help our patients out in the room while waiting on doctors to come in,
5.
I don't have an example but, I would help out other people if they needed it and would work for them if they had to leave early or come in late for emergencies.
6.
In my last job I always went above and beyond my job requirement. If Dr decided last minute to work late, I stayed. If the boss needed me to make personal arrangements for himself, his wife, his daughter or any house hold things that needed to be organized or booked I always did no questions asked.
7.
A time the doctor was running late we had a new patient for suboxome and I stay until 7:00 pm, 3 over my time so that this patient could start her treatments.
8.
During my practicum for medical imaging registrations, a patient brought to my attention that another patient in a bed was cold. I very promptly got a warm blanket, and spread the blanket over them and told them that I was putting on anther blanket on them.
9.
It was a group project. And I never went above or beyond the requirements for a project before.
10.
According to the project.
11.
A pt. Needed a wheel chair, the one they had was completely delapitated, I called numerous supply companies, nonprofitable organizations and was able to aquire him a wheelchair.
12.
I would consider everyday a chance to go over and beyond. You always want to mark sure you work at your fullest potential. So being able to complete your daily tasked all the while maintains a positive attitude is considered to be going over and beyond.
13.
I spent all day trying to get a medication covered for a patient who thought she could potentially be having a miscarriage.
14.
I go above and beyond when I managed to work quickly and efficiently and keeping my work area nice and clean in my previous job.
15.
Company needed someone for fit testing. I explained I was able to fit testing. So instead of sending the employees off site for testing I step in to help. Scheduled coordinated all fit testing for the site annually.
Question 29 of 34
How would your former employer describe you?
User-Submitted Answers
1.
As a motivated determine person who wants to learn knew things to help made the work place productive. On time when scheduled for work, team player yet work very well independently and very pleasant with the customers.
2.
As a hard dependable honest dedicated quality conscience individual.
3.
As a team player, creative personable caring employee.
4.
Good worker, work overtime when I can and I am needed, compassionate about what I do, always give all of my effort in the jobs that I do.
5.
I have a reference letter from him and have it with me for you to read! He would say I am a very hard worker and have great potential.
6.
Good listeners, very compassionate, very loyal, work well under stress, very knowledgeable in her expertise and very dependable.
7.
Hard and independent worker.
8.
A hard worker, team player, good at multitasking, dependable, relieable.
9.
I would like my former employer describe me as a good person and have good personality.
10.
Hard worker and ability to solve problems.
11.
"My boss would say that I was one of the most productive individuals on the team and that I was key to helping our team achieve our goals for the year. We not only met our key goals for the year, we also delivered on two additional projects, one of which won the President's Award for outstanding achievement.
12.
Friendly, polite, professional, caring, thorough.
13.
Very upbeat and friendly. Flexible and fast paced. Great quality of work.
14.
Hard working, courteous, always learning, adaptable.
15.
My former employer would describe me as someone who is hard working and very helpful.
Question 30 of 34
How do you handle situations that could cause you to be late or miss work?
User-Submitted Answers
1.
I tried to schedule my appointments around the doctors schedule. That way patient care would be less interupted.
2.
Once or twice in two years.
3.
None at Banner. I rarely miss work for being sick and it may be 1 day in a year, I find that if I take periodic 3 or 4 day weekends using my vacation time, I rarely get sick.
4.
Very few. Maybe 1 day a year.
5.
I have a great work attendance record.
6.
I did not miss much work at my last job. The only time that I called in was when I got really sick with pneumonia.
7.
I prep as much as I can the night before, so if it ever came up it is easy to pick up where I left off, a flu is never predictable unless it is the night before, I would call supervisor and let them know, if it was ever necessary.
8.
There are some time situations that you can not help avoid but if I know that there are things that can cause me to be late I'll ensure to avoid them by preparing the day before. For example the wether can cause you to be late to work. So I'll be mindful to head out earlier form home to ensure I make it to work on time.
9.
I try to notify my employer as far ahead of time as possible if I might be late or miss work.
10.
If the situation is out of my control, I will call my manager ahead of time and let them know that I may be late to work.
11.
Call the supervisor. However, I rarely miss work and I'm very punctual.
12.
Communicate with work if it's something I can't control. But if it something j can control I would make the necessary changes to avoid being last.
13.
Do my best to thwart them, and if they cannot be avoided, call in with notice.
14.
Definitely calling ahead of time to be professional at all times.
15.
I always try to avoid these things. But in our day with family and illnesses that can occur, I will either call and try to make arrangements or ask for some assistance.
Question 31 of 34
Where do you see yourself in 5 years?
User-Submitted Answers
1.
Yes, I think I have the potentiality to learn from my present job and improve myself more and can give my full effort to make it success and handle the upper position smoothly.
2.
No, I don't want to be a supervisor.
3.
Yes I alway like to go fether.
4.
What are your strongest and weakest personal qualities.
5.
Yes, I have supervised before and I enjoyed it. Working in an hosptial or bigger office would be a challenge for me.
6.
Yes, I can see myself as a supervisor at a hospital or a bigger office in the future.
7.
I would like to learn all I can and one day be able to oversee others; always helping, training, and listening to them.
8.
I can possibly see myself advancing to a supervisory position in the future.
9.
Yes I have some leadership during my externship training them how to use machines and equipments showing them around.
10.
Maybe in a few years after I have learned everything there is to know about being a MA
11.
I have management experience, but for now I am focused on being an outstanding medical assistant.
12.
I see myself as a lead medical assistant at the office I get hired at.
13.
I would love to find a Office Manger job one day in my future. That is my goal for my carrier is to work towards a manager position.
14.
I see my self as a RN so yes I do.
15.
If the shoe fits, I will so wear it.
Question 32 of 34
If a patient complains they had to wait too long to see the doctor, what will you do the next time they visit?
User-Submitted Answers
1.
Give them an full check-up and advise them to routinely have a check-up.
2.
Schedule them as the first morning appointment.
3.
I would tell them that I am sorry that they waited so long and tell them if the doctor is running behind and the doctor will be with them as soon as possible. I would do my best to keep them inform.
4.
Make note of it and the next time if their is a significant delay in the schedule, make sure the patient is notified before you take them back.
5.
If a patient complains they had to wait too long to see the doctor, what will you do the next time they visit?
6.
I would apologize and tell the patient that sometimes patients come in with multiple problems that were not addressed on the phone when booking the appointment.
7.
Try to schedule them first or last.
8.
I would apoligize for the long wait and ask if he/she would like to reschedule for an earlier time or if the patient is at the doctors office I would ask the patient to come in the back and reassure him/her that the doctor will be in to see him/her shortly.
9.
I would apologize to the patient for waiting long, and suggest if they want to come back another day. Or schedule the patient first appointment the next morning, then they are not waiting.
10.
I will make sure the patient is aware that I know they waited too long the last time they were in the office. I would assist in helping the patient feel comfortable and explain they were waiting because the physician was providing the best possible care for another patient's. And if this current patient was with the doctor, they too would get the best possible care.
11.
I am kind to every patient. I always explain if the doctor is behind and I apologize if they have had to wait. I don't treat anyone different from the other. I listen to them and I am patient and respectful to all of the patients.
12.
I learned something from working at VM. It is a recovery tool. It is not best to wait until they come back, they may decide not to, or you will forget what happened because it may be an annual visit. At VM they gave coupons for free parking, or gift shop credits or cafeteria credits. This worked wonderfully. But if the doctor is running 20 min or more late I tell the front office to inform the patients when they check in, so they have the opportunity to reschedule, not make them wait. If they have waited over 30 minutes I offer them water or can I get them anything, a magazine with some sort of expected time frame.
13.
Apologize and explain that we will try to be with her as soon as possible.
14.
I will make sure they know how long the wait willbe and ask them if they mind waiting.
15.
Notify patient waiting time and take patient in as soon as you can.
Question 33 of 34
If a patient complains that they didn't receive the proper care, how do you react?
User-Submitted Answers
1.
I would simply give them my deepest apology if they felt that I didnt care for them properly. I would simply ask what the problem was so that I could get it resolved in a appropriate manner to keep them comforatable with consulting or confiding in me as a healthcare professional.
2.
I will tell them that I am sorry and i'll make sure I do a better job.
3.
I would evaluate my own performance. If I feel that it was not up to par then I need to find what I can do better. If I felt I was up to par and didn't understand why the patient felt this way I need to ask another employee (perhaps one that has been with the office longer) what I could do better and what I should work on.
4.
Try to call me patient down first try to helpthem out of you could solve the problem if not get the manager.
5.
Try to call me patient and if this dosent work go into the manager its self.
6.
I would aploogize to the patient, probe about the concerns the patient has and assure the patient that I will most definately bring the concerns to your attention.
7.
I will listen to them, apologize and let them know that I will do much better.
8.
I would try to find out why the patient felt that they did not get the proper care. Apologize and assure that I will try to do better pertaining to their care.
9.
I will talk to the patient and let them know that I am very sorry they feel that way.
10.
I will ask them why I didn't properly care for them and fix it.
11.
I am really sorry to hear that. Is their anything we can do? and would they like to come back for another appointment so they can go over everything again,
12.
Apologized to them and ask what can I do to make things better for you today.
13.
I would ask them what did I do wrong, and how could I improve to take better care of them.
14.
First of all I will apologize to them but I will make sure this will not happen again by repairing my mistake.
15.
Cheer and talk to the patient with smile and give best service.
Question 34 of 34
Tell me about a situation where you had to quickly adapt to a significant change at work?
User-Submitted Answers
1.
Learn how to manage new office systems and interchange with staffs and doctor as well as patients.
2.
As a medical assistant, I had to pick up fast about medical systems and learn how to deal w.
3.
I had to adjust to a different computer system for charting. My school taught us on E Clinical works and we used nextgen at my site.
4.
When a patient came in with a busted knee cap and blood was squirting every where.
5.
I have yet to have that experience.
6.
Ability to learn from failure group.
7.
PFT, immunotherapy, and skin test all needed to be done at same time, acknowledge everyone, inform them of the fasest most efficeint order I could possibly do and do it.
8.
Being pulled in multiple directions. Having to set up exam rooms while making sure patients where called in on time and assisting the doctor in the exam rooms.
9.
We changed over to a new EMR system from only using paper charts. This was a big change but it was something I took one day at a time. Now I know the program very well.
10.
Hiring someone new is a situation where I had to quickly adapt to a significant change at work because my new co worker would work in the same area as me and we had to work together and we both have different styles of working.
11.
When the management changed at work new rules put I place.
12.
New person in charge. Find out how they wanted things done and get it done accordingly.
13.
When I knew physician came in and we had to step up her game and multitasking with the doctor and the other doctor. Sometimes that new doctor would pull aside when we are busy doing other things. But I always made surethat I made them feel just as important as answering their questions or whatever they needed at that time.

About Medical Assistant

August 15th, 2017

A Medical Assistant helps prepare a patient for examination by a physician. They will perform basic vital functions, weight measurements, height measurements, room a patient, and assist the patient until a physician is ready for them. Medical Assistants are also responsible for office duties. They will receive office phone calls, work on the office schedule, organize and file documents, data entry, and more. Sometimes a medical assistant will be asked to travel between locations if the physicians they work under have multiple offices.

A successful Medical Assistant will be skilled in many areas of patient care and administrative duties. They will be able to handle stressful situations and strive under pressure. Having excellent judgment is also key, as many unknown scenarios may take place in a medical facility, the medical assistants must be able to make great decisions. Many medical assistants will have to work without supervision and must be able to thrive in that environment. They also must have a passion for healthcare and the well-being of their patients. Being able to understand the office is a team environment and all moving pieces are working together will help a medical assistant thrive at their position.

A Medical Assistant interview will be a challenge and all candidates need to prepare thoroughly. As a candidate for this position, you may be interviewed by multiple people throughout the office. You must be comfortable speaking to Doctors. Being confident in yourself and in your past work is key. Demonstrate to the interviewer how you have excelled in multiple positions working without supervision and that you are able to take initiative when you notice a task needs to be completed. The interviewer will most likely ask you several scenario questions on how you have performed under stressful and tough patient situations. They will test your composure and your ability to stay positive no matter how dire the circumstances are. Be sure to highlight your credentials and all the administrative duties you have completed in the past.

Print all Medical Assistant Interview Questions