1. What experience do you have with managerial duties?
I ran a single attorney office. I did all ordering of supplies, paid all office bills, did all billing out. I handled all in coming and outgoing mail. I did all scheduling of office appointments, logged all upcoming appointments.
I was promoted to Lead MA in 2 positions and opened closed, trained new staff and was responsible for any disputes and fixing broken things when the manager was not there. I was not involved with hiring processes though.
I was a trainee supervisor at one of my former jobs.
I worked as lead for west suburban center for breast care registration, scheduling and file room area.
I have very little experience with managerial duties but am will to learn.
2. Are you an outgoing individual?
Yes I am very outgoing and I love being with people
I feel i am outgoing.
Very outgoing..and trustworthy...I love interacting with others it makes your ability to communicate effectively in the work place.
Yes i love people.
I really am, I have good communication skills, I don't like it when a patient feels uncomfortable around me, I make sure they know I'm there for them and I'm there to help.
3. What is your favorite type of patient?
All patients are my favorite.
All patients are my favorite longs as they are getting the proper care.
The kind of patients that have no trust in me. I love how as I get to see them often and know them more they begin to trust me. It feels good to know you can be trusted.
All of them I would care for all patients the same.
Kind, humorous patient who is happy to be in my care.
4. How would you improve yourself, to be a better medical assistant?
By attending seminar and reading knowlegable material.
Take lots of notes from what I learned so I wont forget, ask questions, join web groups on medical assistance.
Build on my skills, get my BMO license.
How I would improve as a medical assistant would be gaining even more knowledge by studying;
I would read more practice more and pay clos attention to my peers or co worker.
5. How would you rate your professional skills?
I continue to strive on being professional because it's a must in the business world. I'd give it 10 for efforts.
Tell me a little about yourself.
Iv'e been a CMA for 7yr. I feel that my skills are profficiant but there is alway room for growth.
I would rate my very professional
how you will handle a angry patient
6. Why do you want a career as a medical assistant?
I would have to say that I love caring for others and showing them compassion.
To know that I can help a patient is a rewarding feeling.
I feel that I have a genuine feeling to help others and being a medical assistant helps me to do this.
I really love what I do and I am eager to help and care for people.
I want a career as medical assistant because I love to give a care to people.
7. Patients can be somewhat nervous talking to me the doctor, how will they feel comfortable talking to you first?
Patients can be somewhat nervous talking to me the doctor, how will they feel comfortable talking to you first
Calm down the patient and appology taking these step to help.
I would let the patient know that i am here for them and that they could talk to me. i would tell them that if they were afraid of talking to the doctor they could tell me an i would relay the message to the doctor.
I will introduce myself and let them know what I am helping the Doctor just small talk that pertains to the appointment.
I would reassure them of everything that I would be doing and that I would try my best to make them feel comfortable.
8. What is your least favorite thing about being a medical assistant?
I have no least favorite thing I love medical assistant.
The least favorite thing about being a medical assistant is not doing my job properly.
Probably the administrative part I like to be more in the back office.
I like everything about being a medical assistant.
The prior authorizations from insurance companies on denied medications.
9. In the past, how have you calmed down upset patients?
I listened very well to there concerns. I would give them any information i could find in the clinic about there concern and made sure to ask them if they needed anything else befor i left the room.
In the past, how have you calmed down upset patients?
Show empathy with patient.
Iasked the patient in a calm voice to sit down and tell me what the problem is without interrupting him. Then I reassured the patient that Iwould do my best to solve the problem.
Talk in a lower tone voice.
10. How would you rate your education?
Give it an 99%. It provided a well rounded knowledge to graduates of the MA diploma program to start a their health care career as a medical administrative assistant, or focus more on clinical work, and limited clerical duties working back office. It provided an intro to insurance in a medical office, and even covered medical law and ethics.
Excellent, ICDC college provided me with one of their best teachers that helped me pursue my dream in becoming a Medical Assistant.
i will say i have excelent education because i had a good school and a good professors who impacted knowledge to me ...which i will say it has really helped me and making me a good and profitabe Medical Assitant.
On a scale of 1-10, I would say an 11. The educational experience was incredible. I attended Provo College where the instructors were knowledgeable, concise, and demanding which makes me a qualified candidate for the position of Medical Assistant.
I am okay with where i am at, just the beginning, but i would like to continue my education futher.
11. How many years or months experience do you have dealing with patients?
I had worked in Audiology for a little over a year and dealt with patients on a daily basis and have worked on a few occasions at my chiropractors office for a few years and assisted patients occasionally there as well.
I worked as a Medical Assistant for about 7 years and dealt with patient on a daily basis.
I have 9 months experience dealing with patients but have 25 years dealing with clients/people.
12. Tell me some techniques you employ to keep an office organized?
You must have a planner to put all the information what to do next. Listen and follow the physician instructions.
I actually owned an organizing business for 7 years at one time, and I like a clean an uncluttered work space. I make sure all the rooms are set up the same, things are labeled so any provider can find what they are looking for. I organized the lab dirty/clean sides for CLIA, and paperwork is giving a filing system and all pending work has its own file. I like to finish 15 minutes early to wipe down and disinfect patient areas and computer spaces as well.
I like to list things by order of importance. Always have paper and pens available to take messages or notes of calls received. Make sure everything is kept up to date and filed. Label cabinets, drawers, etc. so you know where things are kept.
Keep a pen and paper ready at all times, charting down everything I do so I wont forget. Keep track of everything that has been given or received.
Having a system that keeps everything neat and tiny.
13. Do you plan on becoming a nurse or PA?
I would like to be a nurse.
I do plan on continuing my education eventually.
Yes i would like to become a nurse.
Yes I plan on going back to school to become a LPN
No, I do not plan on becoming a PA
14. Have you drawn blood from a patient before?
Yes, I have draw blood. It seems kind of tricky, but prectice makes perfect, and I got it now.
No, i havent. In my last clinical/laboratory class I was able to get plenty of practice among the other students.
Yes I have, I have actually drawn blood from quite a few of my patients at Almouie Pediatrics while on my intern.
Yes, Ive drawn blood but dealing with more hands on in that area will make it perfect for me and thats my goal to make all my techniques perfect.
No, but I was taught and willing to learn more about drawing blood so I can successfully draw blood.
15. Are you a people person?
Yes I am a people person.
Yes, I enjoy working and being around people, I have genuine care for their needs.
Positive and organized person along with job.
Yes I am a people person. I love to care and help others.
I have been dealing with patients for 1.
16. What do you like most about being a medical assistant?
caring for people and doing the job that I love
The patient diversity and direct interaction with all type of patients, also the many challenges that come along with the role.
New experience and challanges I like most about being a medical assistant.
Knowing that I am taking part in helping people health.
17. Often, you will deal with upset patients, how will you be able to handle this?
By staying calm and speaking to them in a clear, even tone of voice. Try to let them know that you will help them any way possible and let them know that you understand they are upset.
By staying calm, let them know that you understand why they are upset and that you sympathize with their situation, and most of all remain friendly and do NOT get upset at them.
Talk to the patient and find out what the problem is.
Remain calm. If a patient sees that you are getting upset as well, this could increase their anger. It is important to ensure them that we have their best interest in mind.
By truly listening and working through the issue with the patient.
18. Tell me about a time when you handled multiple tasks at once?
First priority task first and then follow all others
Are office cover on thursday for 3 doctors in it was actually a hassel to get all calls and we had are patients also.
It was at dinner time a I was given a patient a bath. So I had to let the others know that we where still in there and I would have to get her ready for dinner as well.
Having to draw blood from one patient, then screen 3 more.
Had to man the vitals for patients and shadow the doctor would let him go in f.
19. Give me an example of a tough patient you had to deal with?
I had a very sick child needing the RX I was able to fill the medication quickly for the parent so she could take her child home.
I would say the toughest paitent I had to deal with so far would be a women who got mad because I was an extern and she did not want me to draw her blood, I briefly told her that I would let my supervisor draw her blood if she would prefer that happen.
When she wants me to give the medicationm to her which I am not allowed to do that.
Pt was waiting for long time and decide to walk away.
An example of a tough patient I had to deal with was a child not wanting their immunizations shots. we called the mother into the room so her child would calm down and let us give her the shots. in the end the child let us give her the shots. I learned from that experience that is one way of getting a younger patient to be compliant.
20. What makes you passionate about being a Medical Assistant?
The dedication that I have for the patients.
Make patients happy and you are also happy.
Patients can smile and remember my name when visit office.
The dedication I have for patients and the outcome.
Knowing that I am doing a noble job in helping them.
21. Why do you want to leave your current employer?
To grow and develop skills as a medical assistant.
I want to leave my current employer because there is no room for growth and opporttunities.
I am looking for a new career opportunity so that I can continue to help people who need it, and fulfill my lifelong dream of becoming an ultrasound technician. I expect to aheive that by first working as a medical assistant to put myself through the program for it.
I am currently not working, hopefully you give me the opportunity to becaome a member here with florida medical clinic.
I am ready for new challenges and long term longevity.
22. Have you had a patient die before? How did that effect you?
I have not been in that situation
Yes, I have had my employer of 25 years, my patient, my friend, my collegue die on me. It effected me alot.
Yes I have. In the health field you are going to deal with death and that it is not suppose to effect you but it does a little and it is the sympathy you have for the family that just lost a love one.
I have never had a patient die.
Yes, we had it before. A little sad but my job still goes on.
23. How would you rate your listening skills?
i am a good listener and have the patients to hear all the problems and try to solve them
by concentrating on the action words used by the patient when stating their concerms.
What kind of salary would you expect to receive for this position?
I am a very good listener.
24. Do you see yourself as a supervisor at a hospital or a bigger office in the future?
yes, i think i have the potentiality to learn from my present job and improve myself more and can give my full effort to make it success and handle the upper position smoothly.
No, I don't want to be a supervisor.
Yes i alway like to go fether.
What are your strongest and weakest personal qualities.
Yes, I have supervised before and I enjoyed it. Working in an hosptial or bigger office would be a challenge for me.
25. How well do you work with people?
I like working with people team work is a big part of accomplishing several task.
I love to help and educate patients as much as I can.
I am a good team player, sociable and work well with others.
I am a people person and team player if I see if anyone of my coworkers needs help I am their to assist.
I enjoy helping others. I work very well with people.
26. Tell me about some areas where you have developed responsibility?
i coverd house keeper/ward receptionist job on their absent.
I have shown responsibility by showing up for work ontime..as well as making sure that patients charts or prepared effectively and to make sure that all medical records and test are available ready for the doctor to give results to patients.
All aspects of patient care require an extreme amount of delicacy and responsibility, I would say i developed a great deal of that responsibility in multi-tasking clerical duties, and implementing Dr. orders while offering excellent patiant care.
Tell me about some areas where you have developed responsibility?
I still have to do my externship. But I have really gains handson training at the lab in school.
27. How many times were you late for work in the last three months?
not even one time
In the past three months I have not missed any time from work. I pride myself in my punctuality. I feel that you need to lead by example.
I am rarely late for work. In fact, In the last 12 Years I was late twice due to power outage.
I was late three times in the past three months.
I take my employment seriously and my lively hood. I believe in being on time. I have not been late in the past three months.
28. What was your best experience thus far as a medical assistant?
My best experience thus far was when a patient came in and brought me a box of candies and she told me that her last visit with me was very comforting to her, it was a pre-op and she was going for surgery to have her eye removed.
Every experience is the best and one to remember..Every position you take you could learn from it and take it on to the next one. Every experience counts
29. What are three key traits any medical assistant needs to have? How would you rate your three traits?
Responsible, Compassionate, and Motivated-Responsible to get the job done. Be very compassionate with your work and patients and always stay motivated to complete all task with in what you are doing.
Empathy, compassion, desire.
Compasionate, responsible , and dependable.
Compassionate, Patient, Empathetic-Excellent
What are three key traits any medical assistant needs to have? How would you rate your three traits?
30. Where did you learn your basic skills dealing with patients?
by watching others
from previous jobs, as an administrative assistant
School, university, college, work experience, watching others.
On the job.
During my internship.
31. How would you rate your communication skills?
I think my communication skills are at a 9 out of 10. The only reason I would not give myself a 10 out of 10 is because there is always room for improvement on anything.
9 out of 10 because there is always room for improvement.
I would rate my communication skills a 9 out of 10 only because there is always room to improve my communication skills.
I would rate my communication skills a 9 because I feel like there is always room for improvement on anything.
32. What is your most valuable attribute you will bring to our office?
What is your most valuable attribute you will bring to our office?
I am very pactual, fast, multi task, team worker i will be the veluable to the company.
What is your most valuable attribute you will bring to our office
I am very reliable and responsible, I will cover for others when they need a day off, I can stay late or come in early. I like to complete all my work before I go home. I don't like things left undone. I find ways to cut time and seem to like efficiency. So I will bring a can do attitude, efficiency and try to be a cheerleader.........!
33. How long do you see yourself at this office if hired?
As long as there is room for growth and development ,i will still be employed to this office for years to come.
I see a long term position due to the fact that it will greatly show some effectiveness within my career of becoming an RN..and the skills utilized here is great for that particular career. I love helping others and I enjoy the healthcare field
as long as you will have me
I like longevity. I was a legal assistant for 25 years. If I like your office I would have no problem staying for a long time.
34. Have you taken blood pressure from a patient before?
I have never taken blood pressure from a patient, however I have taken numerous blood pressure readings from peers, instructors, friends and family.
Yes, I take blood pressure everyday from patients.
Yes, I have been taking patients blood pressure for 2 years.
How would you rate your communication skills.
Yes to my mother.
35. Has anything gone wrong will doing routine procedures with a patient before?
No, because I am safety oriented
Yes, some patients were double booked or a patient was in with a doctor a long time, causing the other patients to wait longer to see the doctor.
Yes,one time a patient had a vagel response while drawing his blood. I quickly kep talking to him and released the tourniquet, withdrew the needle, blocked him from sliding to the floor and called for help. Administered cold cloth compresses to his head and neck and he came around.
Many times. Nothing serious though. I handled each situation well by really listening to the patient and then helping that patient.
Yes and i fainted.
36. If you had to change your career, what would you change it too?
Back to legal assistant.
If I had to change my career I would become a Medical Office Manager for an office or hospital or small facility/clinic.
I would choose not to change my career, but rather advance in the field, perhaps more education.
I would not change my career, i would advace my education and become better at what I am pationate about.
37. What would you change about yourself that would make you a better medical assistant?
I would change my learning tactics because in the medical field everything changes and I may not be up to date with my skills as a Medical Assistant.
I would keep up the motivation and drive to succeed at anything I do on the job. Excell in my people person skills and advance in my hands on skills.
I try to make my self more educat,and try to have more patince and try become more came ,and don't take strees at home
I would be less worried about being perfect
by concentrating on the fact that the reason I am at work is to assist the patient. and my personal well being.
38. Have you shadowed a medical assistant before?
Yes, in the begining of my training, I had to shadow several Medical Assistants because each one had a different position in that facility.
Yes ,because i like to help weakness people and illness people.
Yes during my visit to the hospital it was an interesting experience, seeing them working hard by showing love and compassion to patient.
No. During my externship I worked mostly with RN's and LPN's. I did, through day to day activity, see the role they played in the office.
Yes on my extern.
39. organization skills in the medical office
Follow-up on missed appointments. Communication, clean workplace, good filing system, good team working together to assure smooth running office.
sense f order, swquence, and ability to see the whold picture
i will write down and valuate
weak points in you
what is the priority of the job for the day before you start, so prioritizing is your main key in this situation
40. What have you done to reduce costs, increase revenue, or save time?
By working effectively and only using what is needed to get the job done.
"Save time" prepare the day ahead know what the schedule is going to be like.
I do pulse and respirations at the same time, have things set up a head of time.
To reduce cost we made our office paperless. To increase revenue advertised and promoted our office. To save to having a organized office, and programs such as emr systems help with making things run smoothly and save time.
I help to bring patients back to the office that had left.
41. How do you protect the rights and confidentiality of patients?
By not speaking about what they are being seen for in the halway after being called in.
Never speak about any patient with anyone or around people keep files where no one can see them.
By assuring that files are put away and secured. I would not discuss patients information to anyone other than their doctor.
By not talking to the patient in the hallway I would put the in the room.
I protect pts by speaking in low voice and in a protected area, such as the exam room.
42. Give me a time when you went above and beyond the requirements for a project.
There was a patient who had prepped for a sigmoidoscopy and he was told that his appointment was cancelled. I informed one of the doctors and he was able to fit him into his schedule.
When my son was in 9th grade we started to prepare him for college by coming up with a plan.We prepared him for his SAT test so that he will score high enough to get in the school of his choice, sent numorous application to colleges we visited different campuses. At the end the result was he was accepted at the school of his choice.
Answering phone calls and bring patients back to the rooms.
I honestly always go above and beyond for any project, I love to be the one who stands out the most when working on something. A time on my externship I was asked to make a project, something that would help our patients out in the room while waiting on doctors to come in,
I don't have an example but, I would help out other people if they needed it and would work for them if they had to leave early or come in late for emergencies.
43. If a patient complains parking is too tough, how will you react?
explain to them that you will check into the matter and see how you can better the situation/
I will appolagig for inconvinientcy,and will help with proper manage.
Apologize for the inconvience.
I would ask what do you mean too tough.
I would ask the patient if they had someone else to drive for them.
44. If a patient complains they had to wait too long to see the doctor, what will you do the next time they visit?
schedule them as the first morning appointment
I would tell them that I am sorry that they waited so long and tell them if the doctor is running behind and the doctor will be with them as soon as possible. I would do my best to keep them inform.
If a patient complains they had to wait too long to see the doctor, what will you do the next time they visit?
I would apologize and tell the patient that sometimes patients come in with multiple problems that were not addressed on the phone when booking the appointment.
Try to schedule them first or last.
45. How many times did you miss work at your last position?
I tried to schedule my appointments around the doctors schedule. That way patient care would be less interupted.
Once or twice in two years.
none at Banner. I rarely miss work for being sick and it may be 1 day in a year, I find that if I take periodic 3 or 4 day weekends using my vacation time, I rarely get sick.
Very few. Maybe 1 day a year
46. How would your former employer describe you?
As a motivated determine person who wants to learn knew things to help made the work place productive. On time when scheduled for work, team player yet work very well independently and very pleasant with the customers.
As a hard dependable honest dedicated quality conscience individual.
As a team player, creative personable caring employee.
Good worker, work overtime when I can and I am needed, compassionate about what I do, always give all of my effort in the jobs that I do.
I have a reference letter from him and have it with me for you to read! He would say I am a very hard worker and have great potential.
47. Where have you learned your office skills?
Worked for my Father like a secretary for 1 year and learned there plus my last jobe I was CHIFT
I use to work for The Cit of Cleveland Department of Public Health and other Home Health Care Agencies before that.
Medtech college and the state department.
In my old job.
9 years experience as an office assistant.
48. Do you enjoy being around people?
I enjoy working with people because there is so much diversity and you can learn from others.
I am a people person so yes I love being around people.
Yes, I do enjoy being around people most of the time.
49. If a patient complains I didn't properly care for them during the last appointment, how will you react?
I would simply give them my deepest apology if they felt that I didnt care for them properly. I would simply ask what the problem was so that I could get it resolved in a appropriate manner to keep them comforatable with consulting or confiding in me as a healthcare professional.
I will tell them that i am sorry and i'll make sure i do a better job.
I would evaluate my own performance. If I feel that it was not up to par then I need to find what I can do better. If I felt I was up to par and didn't understand why the patient felt this way I need to ask another employee (perhaps one that has been with the office longer) what I could do better and what I should work on.
Try to call me patient down first try to helpthem out of you could solve the problem if not get the manager.
Try to call me patient and if this dosent work go into the manager its self.
50. What is your least favorite type of patient?
All of my patients are my favorite
I don't have one. I believe every one acts the way they do for a reason. It can very from having a bad day, to having a loss in the family. I think negitive experiences you encounter help you to grow and will become just another learing experiece for you.
A child in distress.
I have not least favorite type of pt. I cant judge the patient according to how they feel.
My least favorite patient would be a dissatisfied patient. I feel it's important to try and please the patient to the best of my ability.
51. Why should we hire you?
Because I am easy going and eager to learn new ideas.
Why you leave your prevous job.
I am very compassionate about the work that I do. I love helping other people and know that this is the place that I want to work.
Because my qualifications meet your requirements and I want to work with you.
I am hard working, I love learning new things, and gaining new experiences. Also, since this is the field I am most interested in, I would be such a great experience.
52. If I called your boss right now and asked him or her what is an area that you could improve on, what would he or she say?
If you are hiring her, you will know what part she could improve.
He or she would say that I could improve everything to the best.
What is the best job she could do.
I think my boss would say double checking certain things, such as maybe making sure I am correctly pronouncing a patients last name.
Be mindful of start time and break times to keep everyone on an even schedule.
53. Tell me about a situation where you had to quickly adapt to inevitable changes as a Medical Assistant.
Learn how to manage new office systems and interchange with staffs and doctor as well as patients.
As a medical assistant, I had to pick up fast about medical systems and learn how to deal w.
I had to adjust to a different computer system for charting. My school taught us on E Clinical works and we used nextgen at my site.
When a patient came in with a busted knee cap and blood was squirting every where.
I have yet to have that experience.
54. As a Medical Assistant, what do you believe is your best asset?
Compassion and love to patients.
Patience and listening to patient's needs.
My will to learn new things.
My compassion for patient and my ability to grow as a medical assistant.
I believe my best assets, are working with children. I have a child of my own and I love to see her feeling better and smiling, I love to make kids laugh and I love to see them walk out with a smike.