How to answer
Tell the interviewer what you say to patients when you first meet them, and how you make them feel more comfortable. First impressions are important in your job. If you rub a patient the wrong way, the rest of your interactions with them may feel tense or uncomfortable. Recognizing that your words and gestures can affect another person takes self-awareness.
"I like patients to feel like we're on the same level, so I make sure not to use language that doesn't make sense to them. I try not to throw out too many medical terms that could be confusing to them. I always ask them how their day is going, making them feel at ease by being positive and upbeat."