How to Answer: How important is strong customer service to you?
Advice and answer examples written specifically for a Maintenance job interview.
11. How important is strong customer service to you?
How to Answer
The interviewer would like to know how much emphasis you put on customer service. Strong customer service skills are crucial to success in nearly every career path. Assure the interviewer that you see the importance of reliable customer service.
Entry Level
"Customer service is essential to the success of a company. It's important to me, and I do spend a great deal of time ensuring that my customers are satisfied with the quality of my work."
Answer Example
"I understand that in today's competitive market, strong customer service is of utmost importance. It is easy for someone to complain using social media and email, so you have to have your best face forward at all times."
Experienced
"Strong customer service is incredibly important. Maintenance can be a competitive industry, and customer service is at the heart of gaining repeat business. Rest assured, I will work hard to ensure that your customers are well taken care of."