How to Answer: How do you handle conflict in the workplace?
Advice and answer examples written specifically for a Maintenance job interview.
4. How do you handle conflict in the workplace?
How to Answer
You spend so many waking hours in the workplace and conflict between co-workers can happen. HOW you handle conflict is what the interviewer would like to know more about. This is not an opportunity to start venting about your current workplace culture.
An interviewer wants to see that you will take accountability for conflict whether the occurrence is considered your fault, or not. Handling workplace conflict tactfully, and with grace, should be the only option. Give a clear example of a time when you professionally managed workplace conflict.
Written by Rachelle Enns
Entry Level
"Conflict is often a symptom of poor communication, so when conflict arises in the workplace, I am sure to address the situation by starting at the root of the issue - communication breakdown."
Written by Rachelle Enns
Answer Example
"My style of conflict management can best be described as upfront, yet - I swiftly move on. In the five years that I have worked for my current company, I have only come across one instance of conflict. One of my staff members did not show up for their shift, so I was forced to cover their shift. Because of this, I missed my daughter's dance recital. I was upset about it but wanted to do my part as a team player. The next day, the delinquent employee came in and didn't say a word. He didn't apologize to me or thank me for my time. I approached him and told him how his actions impacted my day. He did not respond how I wanted; however, I let it go after I said my part. You cannot change the actions of others but you have to take responsibility for how you handle your side."
Written by Rachelle Enns
Experienced
"I start by identifying the possible reasons for the conflict, poor communication, absence of required materials, etc. From there, I talk directly with the person or persons that are conflicting to find solutions and get everyone back on track."
Written by Rachelle Enns