How to Answer: How do you handle complaints about meals you have prepared?
Advice and answer examples written specifically for a Line Cook job interview.
1. How do you handle complaints about meals you have prepared?
How to Answer
The interviewer will be interested in how you hear and respond to complaints. A line cook's work is successful if the client enjoys the meal. Share any techniques you apply to resolve the complaint promptly.
Written by Christine Pasqueretta on April 19th, 2021
Answer Example
"While some line cooks might take complaints personally, I do what I do to make sure my clients are having a pleasant meal experience. If they are not happy, I will listen to the complaint and come up with solutions to resolve them. If meat is over or under cooked, and we did not get it right the first time, I will work quickly to prepare the meal again in hopes to get it right. Depending on the situation, I will work with the server to provide a discount on the meal ticket or suggest alternative meals they might like. There have been times I have personally delivered the corrected meal and brought it out to share my apologies for not hitting it on the mark the first time!"
Written by Christine Pasqueretta on April 19th, 2021