Top 25 Library Assistant Interview Questions
1. What are some of your proudest accomplishments as a library assistant?
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Library Assistant
January 30th, 2017

A Library Assistant helps a librarian with several duties throughout the library. Some of these functions are: provide excellent customer support to library guests, assist patrons with library search services, check in/out materials for patrons, log in new materials, stock returned materials, and more.

A library assistant should have several positive characteristics to complete their job successfully. Some of these features are a positive attitude, excellent customer service skills, effective communication, solid understanding of computer applications, passion for education and helping others, and strong work ethic.

Preparing for an interview for a library assistant position will require you to have a solid understanding of entry-level and customer service related interview questions. Before you begin your preparation, learn as much as you can about the library. Understand it's history and what types of materials are available to library patrons. If you wish to work full-time at this library eventually, let the interviewer know your career plans. Next, study the library policy and services available at that library. Be able to tell the interviewer even the small details about the library, such as you know the library offers meeting rooms for library purposes first but also community meetings as well. Tell the interviewer you know the library even has equipment available for patrons to take home and use such as photo scanners. That will impress the interviewer, and they will feel you did your research.

Here are some typical interview questions at a library assistant interview: Tell me about a time when you handled a customer complaint? When have you dealt with an angry customer before? Why do you want a position at our library? Why are you passionate about working at a library? What are your future career goals? How would you improve our library? Tell me about the different services and materials we offer to our patrons. You can find more questions right here at Mockquestions.com, good luck at your interview!
Library Assistant Interview Questions
2 of 27
Where do you see yourself in 5 years?
 
User Submitted Interview Answers
1.
I would like to have better understanding of the institution. I love working with people. I would like to see myself in a managerial position in the same institution.
 
2.
I see myself as an Information specialist owning my company.
 
3.
Part of the community as the library assistant.
 
4.
I see myself expanding my role and take on additional responsibilities.
 
5.
In the next 5 yrs I see myself in a more senior position in this field.
 
Question
3 of 27
How would you rate your organizational skills?
 
User Submitted Interview Answers
1.
Detail oriented, efficient manager of multiple tasks, able to prioritize by importanc.
 
2.
I would say that I have exceptional organizational skills. I find being organized helps reduce stress and allows myself to focus on the task at hand. With my use of day planners, calendar and items such as postits allow to make being organized easy.
 
3.
I've always prided myself in being very neat and organized, in both my personal and professional pursuits. I like knowing where everything is and having a set system to follow; being organized to begin with makes any task that much easier to accomplish and carry out to the best of your ability.
 
4.
My organizational skills are strong. It's important to keep things in order so that your actual work can run smoothly. Organization means keeping physical things in order, keeping your inbox and desktop tidy, but also time management and knowing which tasks to prioritize. I'm always trying to organize as I work.
 
5.
I have a very strong organizational skills.
 
Question
4 of 27
Tell us about your work experience in libraries.
 
User Submitted Interview Answers
1.
Our library contain of 2000 books.
 
2.
I have expereince with the library collection with shelving, organizing, checking in library material, processing holds, dealing with various situations with customer account. assisting with book locations, displays.
 
3.
I haven't worked in a library setting prior to this pursuing this opportunity but I'm no stranger to libraries at large. I've always felt at home among the atmosphere and the people there, and enjoy navigating my way around and learning about all the services each unique library offers.
 
4.
I sometimes work in my current employer's library and help students locate resources. I assist them with tasks on the computer, help them with their resumes, find textbooks, fill out their FAFSA's.
 
5.
I do not have wok experience in library.
 
Question
5 of 27
Who are some of your favorite authors? Favorite books?
 
User Submitted Interview Answers
1.
I have so many. I love Mary Downing Hahn, R.L. Stine, Marion Zimmerman Bradley, Scott Orson Card, Laurell Hamilton, Nicholas Sparks, and many more. My favorite books are The Wind Blows Backwards by Mary Downing Hahn, Blood and Chocolate by Annette Curtis Clause, and The Mists of Avalon by Marion Zimmerman Bradley.
 
2.
Gabriel Garcia Marquez "One Hundred Years of Solitude", Mikhail Bulgakov "The Master and Margarita", Antal Szerb "Journey by Moonlight", Primo Levi "If This Is A Man", Richard Brautigan "In Watermelon Sugar", Andrew Kaufman "All My Friends Are Superheroes"
 
3.
Salinger, Joan Didion, David Foster Wallace, I read a lot of philosophy in college that's still important to me, like Plato, Epictetus, and Kierkegaard. I also love poetry.
 
4.
RL stein, rhal dhal, kc raulings.
 
5.
Mary Higgins Daddy's little girl, Biography Long walk to freedom by Nelson, Mandela and Think like a man and act like a lady by Steve Harvey.
 
Question
6 of 27
What three words would you use to describe yourself?
 
User Submitted Interview Answers
1.
Team player, good communication and advisor.
 
2.
Organized, friendly, tech savvy.
 
3.
I am hard working, flexible and adaptable. I give one hundred percent of myself to the projects I work on. I am flexible with schedules, people, projects, and tailoring my performance to fit in with different people. I adapt quickly to new situations and can easily bounce back.
 
4.
Organised methodical helpful.
 
5.
Helpful, patience, and reliable.
 
Question
7 of 27
How do you keep track of work so that it gets done on time?
 
User Submitted Interview Answers
1.
Delegate tasks in order of importance.
 
2.
To ensure my work is done on time I have a dayplanner that I use to schedule and organize my work and ensure I always prioritize what needs to be done to ensure they get finished on time and I can equally dedicate myself to my tasks at hand. I also have a calendar on my cell phone that I have to send me reminders in advance to make sure I am on time.
 
3.
List maker, notes on phone, one note when I was roving from school to school.
 
4.
I write down my tasks and prioritize them in terms of importance.
 
5.
I prioritize the important tasks and allow my self a time frame.
 
Question
8 of 27
What was the last book you read for fun?
 
User Submitted Interview Answers
1.
The last book I read for fun was Leaving Time by Jodi Picoult.
 
2.
Currently reading Tess Garritson keeper of the bride.
 
3.
Ophelia. It was another adaption on Hamlet. I am almost finished reading the book.
 
4.
One of my favorite authors since I was in high school is J. D. Salinger, and I recently re-read Franny and Zooey for fun.
 
5.
I am a lover of children's books so it would have to be dewy by Vicky myron.
 
Question
9 of 27
If I called your boss right now and asked him or her what is an area that you could improve on, what would he or she say?
 
User Submitted Interview Answers
1.
He will honestly say I am good in team work but I can improve in making sure I learn afrikaans.
 
2.
I could improve at supervising large groups of students, but my boss would also mention that most of his employees could improve on this also.
 
3.
Pinpoint an area of focus.
 
4.
I would say checking out a patron a little quicker.
 
5.
Maybe that I need to take a lead on projects.
 
Question
10 of 27
What is it about our position that interests you the most?
 
User Submitted Interview Answers
1.
I'm really excited about this position because it involves so many of my personal and professional interests alike. Communications, customer service, literature and media. I've also considered furthering my involvement in library sciences and have thought about studying it in grad school at some point, not to mention working in libraries overseas. I think this would be an excellent position to pave a future toward that goal if I do in fact decide to pursue it.
 
2.
It really seems like my ideal job at this point in my life because of the skills it calls for, again, organization, research ability, detail orientation, and helping people. I love working with information. Library science is something I could see myself going back to school for eventually.
 
3.
I have been a library volunteer, for over three years. I have loved it so much, that I would like to pursue a library career, myself. Therefore, I would like to gain more experience, to help with that.
 
4.
I am more interested in helping students and staff to achieve their goals through my assisitant.
 
5.
This position interests me because I will have an opportunity to help people in a variety of different ways. I love using my skills and experience to help others find what they are looking for. I find this both challenging and rewarding. In many ways, interacting with people also broadens the scope of my knowledge and stimulates my curiosity as well.
 
Question
11 of 27
Would there be any situation where you would refuse to answer a patron's question or request?
 
User Submitted Interview Answers
1.
Depends on what the questions is if they are asking for private information no.
 
2.
I would answer any question with the best of my knowledge. If I am unsure of answer I will ask my superior.
 
3.
If a patron asks personal question, such as my phone number, marital status, or age, I would quietly tell the customer that I am not comfortable answering personal questions. Then add that I would be happy to help her/him with any questions about our library services or resources.
 
4.
If it was a question that only my supervisor or director could answer, I would suggest they talk to them.
 
5.
Only if it was concerning another patron's personal information.
 
Question
12 of 27
Why are you interested in leaving your current position?
 
User Submitted Interview Answers
1.
I feel like I have reached all the growth I can in that position. I want to spread my wings and take on more responsible. I also know I can better serve the library as a library assistant.
 
2.
I look forward to new challenges and I believe there are many of those within the technitian role. Plus I love that I am able to continue to do my tasks and add on to them,
 
3.
I like my current jobs and the tasks I do at both jobs. I am looking at expanding and growing my experience and knowledge in various aspect of library service. With part time position I am often constrained by the limited time available. A full time position will give me more stability to achieve some of my goals.
 
4.
I would like advance within the organization so I feel that the position I am applying for will give me the opportunity to do so.
 
5.
Don't want to leave, just would like extra hours that my current library doesn't offer.
 
Question
13 of 27
Have you ever dealt with an upset guest at the library before? What was the problem and how did you handle it?
 
User Submitted Interview Answers
1.
Yes, I had a customer that came in and was looking at using a computer but did not have a library card. After finding out what they were needing to use a computer for. We then got appropriate ID and replaced the card. Allowing the customer to access the computer and get their printing done.
 
2.
The most recent incidence was a teenager with his little brother. The little brother wanted to get a library card so he could sit next to his older brother and use the computer. I explained to the boys that since their parents weren't presented I was not able to issue a library card to the little brother, but I would try to find out whether we would be able to make an exception. The teen became irritated and said that he is the boy's brother as a parental proof. After asking several staff and got no definite answer, I told the boys that I couldn't issue a library card. The older brother then got really upset and snapped at me, " I don't see what's the big deal. It's just a library card. They did it last time." Upon heard that I re approached the boys and finally understood the the little boy already had a library card and thought he could just get another one since he didn't have his library card with him at the time. I apologized to both boys and quickly pulled out the little boy's account and gave him his library card number, and told him to go ahead to log in to the computer and I need to talk to his older brother. After the little boy left, I quietly explained to the older brother, that I wasn't trying to make it difficult for him, it was just a miscommunication because his younger brother said he wanted a library card, and I had to abide to the library regulation regarding issuing library card to a minor under 13 without parental presence. The boy then calmed down and nodded his head.
 
3.
A patron with overdue fines, that couldn't be waived, directed them to my supervisor.
 
4.
Yes I was buy with a patron and the was a line and one patrons was telling me that He is rushing and do not have time to stand on the line and I had to speak to the patron to please be patient and wait for as I am currently busy the other patron.
 
5.
Yes, a parent came upset stating that she had already paid a book for her daughter, I suggested that I will look into it and resolved the situation as soon as possible.
 
Question
14 of 27
Have you created any special programs in your library before? Were they successful?
 
User Submitted Interview Answers
1.
Digital learning team, author day, forest of reading.
 
2.
Unfortunately, as an aide I did not have the ability to created special programs.
 
3.
No I have no created any programs.
 
4.
Yes for example library tea's where I was teaching navigators on how to use online databases.
 
5.
Yes. Inter-school book quiz, HP sleepover, reader of the month, daily puzzles etc Very successful.
 
Question
15 of 27
Why should we hire you?
 
User Submitted Interview Answers
1.
Experience, detail oriented, people skills, commitment and d Love of literacy.
 
2.
Because I am a very dedicated and hard worker. I may not have hands on experience in every area but I have the drive to try something new and a passion for helping people. I guarantee I will always give 110% percent and work as well as a team player and add to the great team.
 
3.
I am helpful, energetic, and I can bring forward my customer service skills.
 
4.
You should hire me because I am hardworking, dependable and every day I would do my best to help the company reach its goals.
 
5.
I have the experience in a library setting, very organized, get time management skills and enjoy working with people.
 
Question
16 of 27
What experiences do you have using a computer in the library?
 
User Submitted Interview Answers
1.
I have experience using a computer to check in/out items to students and teachers. Also, I have experience using the library catalog on the computer to locate items for students and teachers.
 
2.
I know all library programmes.
 
3.
Microsoft educator, online search, databases, Web 2.0
 
4.
I use one all the time at work and at home. I know the work flows system quite well. I can check out books for customers, and I can help them log in to the computers we have provided for them.
 
5.
I have an educational background in computers and I did a great deal of research when completing my degree.
 
Question
17 of 27
What task in the library do you typically dislike doing the most?
 
User Submitted Interview Answers
1.
There are no tasks that I dislike doing, but there are task I like doing more than others in a library. I like checking items in and out more than shelving books.
 
2.
I would have to say picking up the weekend book drop. It is always a surprise as to how much you'll have and what you might find.
 
3.
I like all the tasks I have been doing in all the libraries I have worked. If I really have to say, it's probably shelving books at the bottom shelves because I get dizzy easily.
 
4.
There are no tasks that I dislike.
 
5.
Dusting the shelves, only because I'm dressed in office casual clothes.
 
Question
18 of 27
As a Library Assistant, what do you believe is your best asset?
 
User Submitted Interview Answers
1.
My ability to work well with others from all walks of life.
 
2.
Detail oriented combined with people skills.
 
3.
To communicate with all library users.
 
4.
Organizational skill, and customer service skills.
 
5.
I am very conscientious about everything I do and this helps both when working with details or organizing things.
 
Question
19 of 27
What frustrates you the most as a library assistant? How do you go about fixing it/solving it?
 
User Submitted Interview Answers
1.
Users who unpack books unnecessarily, we shelf them again.
 
2.
I have not worked as a librarian before so I am not sure what would frustrate me the most. However, when I find a problem with something I brainstorm ways to solve it and then try different options to see which works the best.
 
3.
What frustrates me the most is the amount of funding libraries get. While I understand the economy is not the best right now, I just wish we had the money to fund essential programs especially for people who want to learn another language or need help computers.
 
4.
It frustrates me when students don't treat library items with respect and care. This can be fixed by teaching children and adults about proper book care.
 
5.
Not having enough time to shelve the books, I just come in the next day and do the best I can.
 
Question
20 of 27
Based on the job description, which of the duties do you feel most comfortable with, and which do you feel may take some time to learn?
 
User Submitted Interview Answers
1.
I am comfortable with all the jobs.
 
2.
I feel most comfortable with checking in and out materials to patrons and using the computer to do this. I know that I will need to learn the setup of the particular library and a general knowledge of where items are located.
 
3.
I feel pretty comfortable with all the duties this position entails. Learning the integrated library management system may take a little time to learn though.
 
4.
Checking books out for the students, knowing where all books are when students want a certain book.
 
5.
The basic duties of an assistant, learning the individual library policies might take some time to learn.
 
Question
21 of 27
What is your philosophy to librarianship?
 
User Submitted Interview Answers
1.
New books, shelved books.
 
2.
A library assistant is available to help the library run smoothly. This might involve checking in items, making sure they are in good condition to be checked out again, and shelving them. This also means helping customers with their needs.
 
3.
I see us as people who allow the public to gain access to information, ideologies, arts, and entertainment. Our job is to help people, regardless of what background they come from. This is neutral ground. Everyone comes here, for the same reason; to gain knowledge.
 
4.
I believe a librarian is to be helpful in any way and someone who is knowledgeable.
 
5.
Librarians must have good interpersonal skills.
 
Question
22 of 27
What are your career goals?
 
User Submitted Interview Answers
1.
To continue sharpening the skills that I have and to keep learning so that I'm able to be as effective as possible in this position.
 
2.
My career goals include working as a library assistant and possibly furthering my education in library science to become a librarian.
 
3.
To improve on my skills to better myself on the job.
 
4.
See my self as a supervisor of assistant library.
 
5.
As a professional person I would rate them high. I like to be very organised and know what I am doing. As a private person I like to be organised as well. I like to be on time, I like to know where things are and how to get things done.
 
Question
23 of 27
When have you used a computer to assist a patron at the library? How did you help them?
 
User Submitted Interview Answers
1.
It was good to help them to search for the book.
 
2.
I have used a computer to help a student locate items in the library catalog. We typed in the title of the book, wrote down the call number and I helped him locate it in the library.
 
3.
Funny story, I was using the computer as a patron and this gentleman that was sitting across from me needed to print something but didn't understand making a user name and password for the copy machine, so I helped him. Then I showed him how to find it on the printer, put in his password and print his papers. He told me I should work there.
 
4.
Yes, I looked up information for a patron after Hurricane Katrina occurred. The patron wanted a list of insurance companies that were in New Orleans and the client used this information to start a construction company and help rebuild the city after the disaster.
 
5.
Staff and pupils had access to the library database via the school intranet, but many were unsure how to use it. One of my Y7 library induction sessions (session 4 of 5) covered this and staff were always welcome to ask for help too. Children used computers for homework, and I ran homework clubs after school and independent learning sessions before school every day.
 
Question
24 of 27
If you do not have any post-secondary education, do you plan on receiving that in the future?
 
User Submitted Interview Answers
1.
I have no immediate plans but I wouldn't rule out the possibility if I felt it would help me further my career here.
 
2.
Yes, I do have a bachelors degree in communication and I am currently taking technology courses at a community college as well.
 
3.
Perhaps, a computer corse.
 
4.
I have post-secondary education but I would like to upgrade my skills.
 
5.
I have an NVQ level 3 in business and admin. I would have liked to have been able to study for chartership but this was prevented by cost.
 
Question
25 of 27
What area of the library do you hope to specialize in?
 
User Submitted Interview Answers
1.
I won't be specializing in this job. I will be performing the full range of circulation tasks.
 
2.
Circulation where students need help.
 
3.
I want to specialize in reference material and informative technology.
 
4.
I would enjoy helping people find whatever it is they are looking for. It's deeply satisfying to have someone come in with a need and have them leave with it met.
 
5.
My area of expertise is in sorting and shelving. Although, I would like to specialize more in the circulation department, in general.
 
Question
26 of 27
Give me a time when you went above and beyond the requirements for a project.
 
User Submitted Interview Answers
1.
When the librarian was setting up for the book fair, I offered to help with most of the project such as setting up the book fair (which was a big job!) and assisting at the book fair after work.
 
2.
Scheduling, hours spent cataloguing.
 
3.
Volunteered my time at a humane society and offered to clean up the dogs for adoption.
 
4.
I stayed with a fellow assistant and reference librarian when the doors were not locking properly after hours.
 
5.
I was given some medical bills for review it was the first time that I did not have any information on how to go about it so I did research on it thru the internet and my lien unit and came about on what procedures to take in my bill review data base.
 
Question
27 of 27
What management style do you prefer working with?
 
User Submitted Interview Answers
1.
It depends on the situation. While I favor a management style that allows me to give feedback, I also understand the time constraints the library faces. In times of these I find it necessary to follow a management style that makes decisions without the voices of the employees.
 
2.
A team work management style.
 
3.
I prefer to work with a management style that gives great instructions and training on how to do the job and then lets me be independent in performing the duties of the job.
 
4.
I like to work with a manager who is professional, willing to teach, is available, and inspires through their own work ethic.
 
5.
Democratic - I feel that this works best as everyone is able to put their opinions forward.
 
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