How to Answer: Are you capable of handling disputes in a professional manner? How do you respond to customer complaints?
Advice and answer examples written specifically for a Kitchen Manager job interview.
2. Are you capable of handling disputes in a professional manner? How do you respond to customer complaints?
How to Answer
As a Kitchen Manager, you must have strong conflict management abilities. The interviewer wants to know that you are capable of handling uncomfortable situations while nurturing valued customer relationships and still keeping the restaurant's best interests in mind. Give an example of a time you successfully resolved a customer related issue.
Written by Rachelle Enns
Answer Example
"Last week, a customer called me very angry regarding the poor experience they had at my restaurant. I listened and told them I would be happy to help. I asked more questions to understand the problem and then offered a suggestion once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I was able to deescalate the issue very quickly. I believe that most customer complaints can be easily solved through a gentle and collaborative approach."
Written by Rachelle Enns