How to Answer: How would you handle a client who was angry or upset about something?
Advice and answer examples written specifically for a Housekeeper job interview.
15. How would you handle a client who was angry or upset about something?
How to Answer
Begin by telling the interviewer that most clients are typically a pleasure to work with, and thankfully, the challenging ones are few and far between. Next, mention that customers are typically upset or angry with a situation and not a person, and be sure to mention that it is important to always remember that they are not upset with you. Share that your goal is to offer a positive attitude while promptly helping to address the situation. Share that you will remain calm and represent the organization in a positive manner to ensure the best possible outcome for the client.
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
"First off, I would ask the customer to come with me to have a more personal confidential discussion. Listen to the customer and then act on our company policy on how to handle the problem. Make sure the person is satisfied before leaving them."
Rachelle's Feedback
Have you had a situation like this occur? This question presents a nice opportunity to provide an example story.