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24 Host or Hostess Interview Questions
List of Host or Hostess Interview Questions
  1. What are your career goals?
  2. What are your greatest weaknesses?
  3. How do you fill your downtime?
  4. How would you deal with an angry customer?
  5. Why is it important to smile at every guest?
  6. How long would you expect to work for us if hired?
  7. Describe yourself in three words.
  8. What qualities make you the best person for the job?
  9. Have you ever had a situation that kept you from being on time to work? How did you handle it?
  10. How do you handle stressful situations?
  11. Why do you want this job?
  12. Tell me about your experience.
  13. Describe your ideal job.
  14. Give me an example of how you have been reliable in the past.
  15. How have you used your communication skills to resolve conflict at work?
  16. What are your greatest strengths?
  17. Tell me about a time when you gave excellent customer service.
  18. In case of an emergency, what would be your course of action?
  19. What is the most recent skill you have learned that will assist you in this role?
  20. How do you take criticism?
  21. How would you keep our patrons satisfied?
  22. What skills are essential for this position?
  23. Do you have any questions about the job description?
  24. Why should we hire you?
Author:
Contributing Author
Diana D'Souza
HR Professional
Creativeinkdrops.com/
Host or Hostess Information
March 19th, 2017

Hosts or hostesses work in restaurants, pubs, cafes and other types of eateries, where their main responsibilities include greeting diners, escorting them to their reserved table or finding them an empty table if they do not have a reservation and making sure they have everything they need to ensure a pleasant dining experience. They also coordinate with the kitchen staff to ensure that all diners' requests are met and as quickly as possible. In some establishments hosts and hostesses arrange dining reservations and organize parties and other services on request for special occasions.

A high school diploma or GED certificate is usually sufficient to land a job as a host or hostess. While the educational requirements are not very high, hosts or hostesses are required to have exceptional soft skills in terms of customer service, communication, tactfulness and dining etiquette. They must be familiar with the restaurant's offerings and any special menus and be able to deal with all types of customers.

Be prepared to wow your interviewer with your charm and outgoing personality if you want to get that host or hostess job. Your interviewer will ask you questions about what makes you particularly suitable for the job and if you have any weaknesses in this area. Your appearance will matter at a host or hostess interview so take great care of your grooming. Answering all questions confidently is another plus point in your favor. Nobody wants to hire a nervous host or hostess in their restaurant. Reading through host or hostess mock interview questions can be of invaluable help in this area as you can prepare and practice your answers in advance.
Host or Hostess User Submitted Interview Answers
Question 1 of 24
What are your career goals?
User Submitted Interview Answers
1.
Well, I would like to develop my skills to be the hostess possible and I would like to become an expert within my role as a hostess.
2.
Grow in hospitality industly.
3.
I want to be a guidance counselor.
4.
I would love to one day become a lawyer. I feel like to become a lawyer you must know how to interact with people well and I feel like by gaining experience with Red Lobster and their customers, it could really benefit me in the long run.
5.
My career goals is to learn how to work on a team in a professional working environment.
Question 2 of 24
What are your greatest weaknesses?
User Submitted Interview Answers
1.
My lack of experience, in this field of work. But I believe I have many attributes to bring to this company.
2.
Being more outgoing when talking with customers.
3.
My greatest weakness is not always asking for help when I need it because I like to be independent with my responsibilites and work which makes me not want to cause anybody else's job to become more difficult.
4.
My greatest weakness is being too organized and sometimes too chatty. I think this job will help me balance those weakness out.
5.
I am always very good with people and try to help them later, they bother me.
Question 3 of 24
How do you fill your downtime?
User Submitted Interview Answers
1.
Make sure that the hostest area is clean, ask the servers if they need any help, and answer phones or assist customers.
2.
Make sure all of my hostess duties are completed, helping servers that may need it, making sure that all of the silverware is rolled.
3.
Check to make sure everything is in its correct order. Make sure my work station is clean and organized.
4.
You can make sure everything is ready for customers that would be coming in, so that they can be seated quickly and efficiently.
5.
How would your friends and family describe you?
Question 4 of 24
How would you deal with an angry customer?
User Submitted Interview Answers
1.
I would first listen to all of concerns, sometimes customers just want their frustrations to be heard. Then I would then follow up with a sincere apology and ask if there is anything I can do to help mend the situation.
2.
I will answer him/her calmly and ask what the problem is and talk to the manager, also apologie him/her for those things.
3.
I would listen to their problem, apologize and let them know that you will get right to fixing the problem and if needed I would call the manager.
4.
Stay calm and aknoledge their concern.
5.
I am pretty patient so I would keep my calm and then analyze and proceed to find a solution to the issue as nicely as possible.
Question 5 of 24
Why is it important to smile at every guest?
User Submitted Interview Answers
1.
It is extremely important to smile at every guest, because hostesses are the first people diners come in contact with, which adds to their positive dining experience.
2.
It will be my job to make sure that all guests are having a great experience.
3.
Very. One smile can make one persons whole day (& and experience at IHOP) much more enjoyable and memorable.
4.
Very important. I think that you have to make all the guests feel welcomed.
5.
Its important to smile at every guest because you are the first thing sight they see when walking into the restaurant and you want them to feel comfortable and feel like we enjoy having then dinning with us.
Question 6 of 24
How long would you expect to work for us if hired?
User Submitted Interview Answers
1.
I look forward to spending many years here at IHOP
2.
I plan to stay for at least over a year.
3.
I would love to work for this company for a long time, because I am very interested in growing in this industry, learning many new things, and using my skills in the future.
4.
I can see myself working here throughout college, as I will be attending SUNY Adirondack this upcoming fall.
5.
I would like work long term and take on more responsibility.
Question 7 of 24
Describe yourself in three words.
User Submitted Interview Answers
1.
Patient, energetic and social.
2.
Polite, passionate, and enthusiastic.
3.
Efficient. Passionate. Polite.
4.
Confident, positive and enthusiastic.
5.
Polite, reliable and optimistic.
Question 8 of 24
What qualities make you the best person for the job?
User Submitted Interview Answers
1.
My hours are open and flexible and I have reliable transportation which means I can be depended when there's a need for an emergency fill-in.
2.
I am more happy, jolly, easy to approach, hardworking, positive, More experience with customers behaviour, got longer patience...
3.
I will be prepared, on time, always keeps myself busy and focused to work.
4.
I can provide you with a friendly atmosphere happy customers, and above and beyond service.
5.
I always go the extra mile to initiate the greatest quality, it's not just a job. It's a business challenge I push myself to be the best in.
Question 9 of 24
Have you ever had a situation that kept you from being on time to work? How did you handle it?
User Submitted Interview Answers
1.
No. I even try to make any health appointments on my scheduled days off that way I'm not missing a day of work.
2.
I always attended my shifts unless it was medical, and even then I would help and try and find someone to cover the shift.
3.
The only time I have ever missed work was due to either Illness or when I recently had a family emergency.
4.
No, I have showed up for every single job I have had.
5.
Once before but I gave my store manager a 2 day notice.
Question 10 of 24
How do you handle stressful situations?
User Submitted Interview Answers
1.
I calm down and then find a solution .
2.
I do what is required of me at that moment to better deal with it and after the stress has dissipated I take a deep breath and calm myself down.
3.
I handle stressful situations very well because I've had to deal with them before and I know how to manage the situation as best as possible.
4.
Analyze the problem, observing all possible answers and executing the problem according to the situation at hand.
5.
Remain calm, and take a breath, and work out the situation.
Question 11 of 24
Why do you want this job?
User Submitted Interview Answers
1.
Because I would rather be doing something useful with my skills than waste time at home doing nothing productive.
2.
Because I'm in a part of life that I've found is lacking social engagement; my kids are grown and I live on my own and need more people to talk to.
3.
I want this job because I love to meet people. With my experience, I found the jobs I had the most fun at were the ones where I greeted guests and escorted them and helped them.
4.
My supervisor at Forever21 is actually one of the hostesses here, and she told me I would be a great fit here. We have a great working relationship and I trust her judgement. Also, this is a beautiful restaurant with fresh and amazing looking food. I watched the video of PF Chang's restaurant history on your website and I was amazed on how dedicated the owner Phillip Chang was to make his food unique from using recipes adapted from his mother's authentic recipes from China. I would love to be a part of this company.
5.
To use my knowledge, and to live a better life.
Question 12 of 24
Tell me about your experience.
User Submitted Interview Answers
1.
From greeting customers, to showing them their tables and presenting menus I can do all in the most effective way.
2.
I am extremely friendly and outgoing, which will make good connections with guest from the moment they walk through the door.
3.
A hostess position is a position I have always wanted to try my hand at, the environment of good food and conversation amongst friends and family has been a welcomed experience for me in my life and feel you can never have too many friends to enjoy a great meal with.
4.
Working at mcdonalds I know how important customer satisfaction is, and when you are a hostess, you are what customers see, and you want to be friendly, and welcoming to the restaurant.
5.
This is my first job, but my dad has been in the hospitality business for a long time. Through this I know that it's my number one priority to keep the customer happy and confrotable.
Question 13 of 24
Describe your ideal job.
User Submitted Interview Answers
1.
One that encourages a family environment amongst its employees.
2.
A company which am able to use my knowledge and experience I have.
3.
My ideal company to work for is a friendly, comfortable atmosphere, with excellent communication with co-workers and providing amazing service to customers.
4.
A company that is friendly and welcoming, and can give me constructive criticism.
5.
A passion driven establishment where respect is not only demanded but given in return. Workers who's mind is set on guests satisfactory.
Question 14 of 24
Give me an example of how you have been reliable in the past.
User Submitted Interview Answers
1.
Very reliable I often have gone into work earlier if needed.
2.
I would considered myself reliable, I am never later, always make it in for my shifts, and always lending a helping hand.
3.
I am very reliable. I rarely can't show up to work, and if something ever comes up I will always let you know weeks in advance.
4.
I am an extremely reliable worker. I always show up early and I only miss days if I absolutely have to.
5.
I am extremely reliable. I keep all of my promises. I never lie to any of my supervisors. I complete my work fast and efficiently.
Question 15 of 24
How have you used your communication skills to resolve conflict at work?
User Submitted Interview Answers
1.
I have good communication skills, I know when things are right and when they are wrong and I know how the customer feels within the environment and therefore I either fix a problem or satisfy the customers.
2.
My communication skills is one of my best assets. As I said, being an actress has made me a very speaker and communicater.
3.
I have great communication skills. I feel comfortable talking to people whether it is in front of a large crowd or just one on one.
4.
They are great. There's always something new to learn. Asking questions is key if you are uncertain of the answer.
5.
I have had many vollenteer experiences with talking and working with people that has helped build my communication skills.
Question 16 of 24
What are your greatest strengths?
User Submitted Interview Answers
1.
I'm adaptable and a quick learner.
2.
Welcoming customers and smiling at them.
3.
My strengths are being organized and outgoing. I feel like I can be very approbalbe and easy to work with. Communication is another strength of mine.
4.
I am very punctual, fast learner, communicative, have a good personality and can handle the situation calmly on time.
5.
Efficiency, time management, communication.
Question 17 of 24
Tell me about a time when you gave excellent customer service.
User Submitted Interview Answers
1.
I haven't really worked before, but I am a fast learner, and my listening skills could help.
2.
They are very good as I can cater to each customers needs.
3.
My customer service skills are great, I know how to deal with displeased customers as well as keep satisfied customers satisfied.
4.
I believe they are good, there's always room for growth to become better than what you are currently.
5.
Great, im very social and giving.
Question 18 of 24
In case of an emergency, what would be your course of action?
User Submitted Interview Answers
1.
Follow the rules according to the employee manual.
2.
Following the protocols set aside by the company.
3.
Calm do and look for assistanc.
4.
I would do what's described in the manual. If it is an unusual situation, I would ask a co-worker or my supervisor.
5.
Let a manager know the situation, and what ever the emergency I would act upon the situation.
Question 19 of 24
What is the most recent skill you have learned that will assist you in this role?
User Submitted Interview Answers
1.
My psychology classes make it easier to understand people, and I've learned that in conversations, that if you are uncomfortable, eye contact can consist of anywhere on the face, so it feels less awkward.
2.
I've learned that you have to be very patient and polite. This will assit me in a lot of situations in being a hostess.
3.
Patience, being patiente because everyone has their own clock, and you learn to go with flow with others.
4.
Ive learned how to deal with angry customers as well as working in busy times.
5.
Attaining patience and a sense of calmness.
Question 20 of 24
How do you take criticism?
User Submitted Interview Answers
1.
I take it, and use it to my advantage. I try to realize it is not personal.
2.
Positive so that I can correct my self.
3.
Very well. I always encourage others to inform me of my flaws because I can't correct them if I'm unaware of them.
4.
I take criticism very well. I know that being a hostess is a sensitive job and there's always room to grow.
5.
Very well, im not one to be angry from criticm, I learn from it and change.
Question 21 of 24
How would you keep our patrons satisfied?
User Submitted Interview Answers
1.
Providing guests with friendly and effective service while answering their queries in a professional and polite way.
2.
Smile at them, speak to them first, and see if there is anything they need.
3.
Do the right thing and work efficientry.
4.
Welcome them as family, serve them in a timely manner, make small talk, remember their names, and thank them for patronizing IHOP
5.
I would always smile and make them comfortable. I would do anything they they need and try to help them with the best of my ability.
Question 22 of 24
What skills are essential for this position?
User Submitted Interview Answers
1.
I believe leadership, communication and politeness.
2.
Listening skills, computer skills, people skills.
3.
Polite good communication skill.
4.
Being patient, kind, approachable and organized.
5.
It is important to have a positive attitude and smile, work effectively as a team, help where is needed, and be eager to learn.
Question 23 of 24
Do you have any questions about the job description?
User Submitted Interview Answers
1.
There was no job description but I am aware of what is expected.
2.
Yes, and I believe I could do it.
3.
Yes, siting customers, giving menu.
4.
Yes, I will have to be able to greet guest, take the number of people, and help find seating.
5.
Yes. I read them and feel I can perform these duties proficiently.
Question 24 of 24
Why should we hire you?
User Submitted Interview Answers
1.
Due to my experience am the best candidate.
2.
Because I know thet my personality is right for this kind of job and I see that this position is perfect for my life goals, so I will give my best to justify the name and the reputation of the company and try to make it even better.
3.
I am dependable, honest, and love serving others.
4.
Because I am a very vivaous person, I want to ensure all customers leave moxies with a wondferul expirence, I am hardworking detail oriented and super friendly and optimistic.
5.
I am confident with my skills, knowledge and experience that I can ptovide highest degree of service with the guests.
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