Top 15
Host or Hostess Interview Questions
1. What are your career goals?
Professional Answer
  Upgrade to view answers
Ready to seat customers? Great, here is a list of interview questions for your Host or Hostess interview.
elearnportal.com/careers/culinary-arts/hosts-and-hostesses
Host or Hostess Interview Questions
2 of 24
Describe yourself in three words.
 
User Submitted Interview Answers
1.
Happy, Honest & dependable.
 
2.
Friendly, Efficient, Organized.
 
3.
Patient, energetic and social.
 
4.
Polite, passionate, and enthusiastic.
 
5.
Efficient. Passionate. Polite.
 
Question
3 of 24
What are your greatest weaknesses?
 
User Submitted Interview Answers
1.
My lack of experience, in this field of work. But I believe I have many attributes to bring to this company.
 
2.
Being more outgoing when talking with customers.
 
3.
My greatest weakness is not always asking for help when I need it because I like to be independent with my responsibilites and work which makes me not want to cause anybody else's job to become more difficult.
 
4.
My greatest weakness is being too organized and sometimes too chatty. I think this job will help me balance those weakness out.
 
5.
I am always very good with people and try to help them later, they bother me.
 
Question
4 of 24
How do you fill your downtime?
 
User Submitted Interview Answers
1.
By cleaning menus, organizing the front of the house, or confirming future reservation.
 
2.
Try to see if my coworkers need help with something and keep my area organized and ready for when the next customer comes in.
 
3.
Ask if anyone needs help.
 
4.
Thinking about work strategies, planning, searching info to improve the business.
 
5.
I would ask around to other employees to see if there was anything they needed help with.
 
Question
5 of 24
How would you deal with an angry customer?
 
User Submitted Interview Answers
1.
Apologize, offer a replacement meal and talk with manager and server.
 
2.
Just listen to her point of view, show the calmness of your voice, let the customer talk it out before you interupt, explained & assured to her you are here to help as much as you can. However, You will check first with your manager your request and you will get back on her soon!!!
 
3.
I would listen to his complaints and calmly address the situation as best I can in order to make the customer's experience positive at our restaurant.
 
4.
I would listen to them, and respect them until they finish talking. Then I would try to satisfy them to the best of my ability.
 
5.
I would utilize my listening skills and listen to the customer vent about what the problem is. I will then do whatever is in my power as a hostess to meet the customer's needs and make them happy.
 
Question
6 of 24
Why is it important to smile at every guest?
 
User Submitted Interview Answers
1.
It is extremely important to smile at every guest, because hostesses are the first people diners come in contact with, which adds to their positive dining experience.
 
2.
It will be my job to make sure that all guests are having a great experience.
 
3.
Very. One smile can make one persons whole day (& and experience at IHOP) much more enjoyable and memorable.
 
4.
Very important. I think that you have to make all the guests feel welcomed.
 
5.
Its important to smile at every guest because you are the first thing sight they see when walking into the restaurant and you want them to feel comfortable and feel like we enjoy having then dinning with us.
 
Question
7 of 24
How long would you expect to work for us if hired?
 
User Submitted Interview Answers
1.
I look forward to spending many years here at IHOP
 
2.
I plan to stay for at least over a year.
 
3.
I would love to work for this company for a long time, because I am very interested in growing in this industry, learning many new things, and using my skills in the future.
 
4.
I can see myself working here throughout college, as I will be attending SUNY Adirondack this upcoming fall.
 
5.
I would like work long term and take on more responsibility.
 
Question
8 of 24
What qualities make you the best person for the job?
 
User Submitted Interview Answers
1.
My hours are open and flexible and I have reliable transportation which means I can be depended when there's a need for an emergency fill-in.
 
2.
I am more happy, jolly, easy to approach, hardworking, positive, More experience with customers behaviour, got longer patience...
 
3.
I will be prepared, on time, always keeps myself busy and focused to work.
 
4.
I can provide you with a friendly atmosphere happy customers, and above and beyond service.
 
5.
I always go the extra mile to initiate the greatest quality, it's not just a job. It's a business challenge I push myself to be the best in.
 
Question
9 of 24
Have you ever had a situation that kept you from being on time to work? How did you handle it?
 
User Submitted Interview Answers
1.
No. I even try to make any health appointments on my scheduled days off that way I'm not missing a day of work.
 
2.
I always attended my shifts unless it was medical, and even then I would help and try and find someone to cover the shift.
 
3.
The only time I have ever missed work was due to either Illness or when I recently had a family emergency.
 
4.
No, I usually arrive early.
 
5.
No, I have showed up for every single job I have had.
 
Question
10 of 24
How do you handle stressful situations?
 
User Submitted Interview Answers
1.
I calm down and then find a solution .
 
2.
I do what is required of me at that moment to better deal with it and after the stress has dissipated I take a deep breath and calm myself down.
 
3.
I handle stressful situations very well because I've had to deal with them before and I know how to manage the situation as best as possible.
 
4.
Analyze the problem, observing all possible answers and executing the problem according to the situation at hand.
 
5.
Remain calm, and take a breath, and work out the situation.
 
Question
11 of 24
Why do you want this job?
 
User Submitted Interview Answers
1.
Because I would rather be doing something useful with my skills than waste time at home doing nothing productive.
 
2.
Because I'm in a part of life that I've found is lacking social engagement; my kids are grown and I live on my own and need more people to talk to.
 
3.
I want this job because I love to meet people. With my experience, I found the jobs I had the most fun at were the ones where I greeted guests and escorted them and helped them.
 
4.
My supervisor at Forever21 is actually one of the hostesses here, and she told me I would be a great fit here. We have a great working relationship and I trust her judgement. Also, this is a beautiful restaurant with fresh and amazing looking food. I watched the video of PF Chang's restaurant history on your website and I was amazed on how dedicated the owner Phillip Chang was to make his food unique from using recipes adapted from his mother's authentic recipes from China. I would love to be a part of this company.
 
5.
To use my knowledge, and to live a better life.
 
Question
12 of 24
Tell me about your experience.
 
User Submitted Interview Answers
1.
From greeting customers, to showing them their tables and presenting menus I can do all in the most effective way.
 
2.
I am extremely friendly and outgoing, which will make good connections with guest from the moment they walk through the door.
 
3.
A hostess position is a position I have always wanted to try my hand at, the environment of good food and conversation amongst friends and family has been a welcomed experience for me in my life and feel you can never have too many friends to enjoy a great meal with.
 
4.
Working at mcdonalds I know how important customer satisfaction is, and when you are a hostess, you are what customers see, and you want to be friendly, and welcoming to the restaurant.
 
5.
This is my first job, but my dad has been in the hospitality business for a long time. Through this I know that it's my number one priority to keep the customer happy and confrotable.
 
Question
13 of 24
Describe your ideal job.
 
User Submitted Interview Answers
1.
One that encourages a family environment amongst its employees.
 
2.
A company which am able to use my knowledge and experience I have.
 
3.
My ideal company to work for is a friendly, comfortable atmosphere, with excellent communication with co-workers and providing amazing service to customers.
 
4.
A company that is friendly and welcoming, and can give me constructive criticism.
 
5.
A passion driven establishment where respect is not only demanded but given in return. Workers who's mind is set on guests satisfactory.
 
Question
14 of 24
Give me an example of how you have been reliable in the past.
 
User Submitted Interview Answers
1.
Very reliable I often have gone into work earlier if needed.
 
2.
I would considered myself reliable, I am never later, always make it in for my shifts, and always lending a helping hand.
 
3.
I am very reliable. I rarely can't show up to work, and if something ever comes up I will always let you know weeks in advance.
 
4.
I am an extremely reliable worker. I always show up early and I only miss days if I absolutely have to.
 
5.
I am extremely reliable. I keep all of my promises. I never lie to any of my supervisors. I complete my work fast and efficiently.
 
Question
15 of 24
How have you used your communication skills to resolve conflict at work?
 
User Submitted Interview Answers
1.
I have good communication skills, I know when things are right and when they are wrong and I know how the customer feels within the environment and therefore I either fix a problem or satisfy the customers.
 
2.
I am a little shy, but when I do talk I am friendly, and good at listening.
 
3.
My communication skills is one of my best assets. As I said, being an actress has made me a very speaker and communicater.
 
4.
I have great communication skills. I feel comfortable talking to people whether it is in front of a large crowd or just one on one.
 
5.
They are great. There's always something new to learn. Asking questions is key if you are uncertain of the answer.
 
Question
16 of 24
What are your greatest strengths?
 
User Submitted Interview Answers
1.
I am hardworking, empathetic, a good listener, funny, persistent, and loyal.
 
2.
I'm adaptable and a quick learner.
 
3.
Welcoming customers and smiling at them.
 
4.
My strengths are being organized and outgoing. I feel like I can be very approbalbe and easy to work with. Communication is another strength of mine.
 
5.
I am very punctual, fast learner, communicative, have a good personality and can handle the situation calmly on time.
 
Question
17 of 24
Tell me about a time when you gave excellent customer service.
 
User Submitted Interview Answers
1.
I haven't really worked before, but I am a fast learner, and my listening skills could help.
 
2.
They are very good as I can cater to each customers needs.
 
3.
My customer service skills are great, I know how to deal with displeased customers as well as keep satisfied customers satisfied.
 
4.
I believe they are good, there's always room for growth to become better than what you are currently.
 
5.
Great, im very social and giving.
 
Question
18 of 24
In case of an emergency, what would be your course of action?
 
User Submitted Interview Answers
1.
Follow the rules according to the employee manual.
 
2.
Following the protocols set aside by the company.
 
3.
Calm do and look for assistanc.
 
4.
I would do what's described in the manual. If it is an unusual situation, I would ask a co-worker or my supervisor.
 
5.
Let a manager know the situation, and what ever the emergency I would act upon the situation.
 
Question
19 of 24
What is the most recent skill you have learned that will assist you in this role?
 
User Submitted Interview Answers
1.
My psychology classes make it easier to understand people, and I've learned that in conversations, that if you are uncomfortable, eye contact can consist of anywhere on the face, so it feels less awkward.
 
2.
I've learned that you have to be very patient and polite. This will assit me in a lot of situations in being a hostess.
 
3.
Patience, being patiente because everyone has their own clock, and you learn to go with flow with others.
 
4.
Ive learned how to deal with angry customers as well as working in busy times.
 
5.
Attaining patience and a sense of calmness.
 
Question
20 of 24
How do you take criticism?
 
User Submitted Interview Answers
1.
I take it, and use it to my advantage. I try to realize it is not personal.
 
2.
Positive so that I can correct my self.
 
3.
Very well. I always encourage others to inform me of my flaws because I can't correct them if I'm unaware of them.
 
4.
I take criticism very well. I know that being a hostess is a sensitive job and there's always room to grow.
 
5.
Very well, im not one to be angry from criticm, I learn from it and change.
 
Question
21 of 24
How would you keep our patrons satisfied?
 
User Submitted Interview Answers
1.
Providing guests with friendly and effective service while answering their queries in a professional and polite way.
 
2.
Smile at them, speak to them first, and see if there is anything they need.
 
3.
Do the right thing and work efficientry.
 
4.
Welcome them as family, serve them in a timely manner, make small talk, remember their names, and thank them for patronizing IHOP
 
5.
I would always smile and make them comfortable. I would do anything they they need and try to help them with the best of my ability.
 
Question
22 of 24
What skills are essential for this position?
 
User Submitted Interview Answers
1.
I believe leadership, communication and politeness.
 
2.
Listening skills, computer skills, people skills.
 
3.
Polite good communication skill.
 
4.
Being patient, kind, approachable and organized.
 
5.
It is important to have a positive attitude and smile, work effectively as a team, help where is needed, and be eager to learn.
 
Question
23 of 24
Do you have any questions about the job description?
 
User Submitted Interview Answers
1.
There was no job description but I am aware of what is expected.
 
2.
Yes, and I believe I could do it.
 
3.
Yes, siting customers, giving menu.
 
4.
Yes, I will have to be able to greet guest, take the number of people, and help find seating.
 
5.
Yes. I read them and feel I can perform these duties proficiently.
 
Question
24 of 24
Why should we hire you?
 
User Submitted Interview Answers
1.
Because I have a sense of humor and I am a fast learner and you could say that I am a beginner but I am a fast learner I am very caring towards the people around me.
 
2.
Because I am someone who is eager to learn and who can learn fast.
 
3.
Due to my experience am the best candidate.
 
4.
Because I will do the job as I am trained to do...
 
5.
I am friendly, logical, and can get along with people of various backgrounds.
 
Contributing Author
Ryan Brown
Founder of Mockquestions.com


Author
Video
Questions to Ask Interviewer
X Close

PRICING OPTIONS

Unlock professional interview answers for your Host or Hostess practice interview

Get answers and advice for all Host or Hostess Interview Questions. Plus, access over 100 other careers with more than 3000 professional answers.
Gain access to over 400 Professional Interview Answers for Behavioral, Leadership, Problem Solving, Teamwork, and more Interview Questions.
One time payment. Not a subscription.
All plans are subject to our Terms of Use
These are practice questions created
by Mockquestions.com